Desktop support manager vs support manager

Differences between desktop support manager and support manager duties and responsibilities

Desktop support manager example responsibilities.

• Manage all the static internal/external IP addresses in the network.
• Manage the roll-out of software updates and OS patches via SCCM.
• Perform notifications and status of all incidents to high level internal leadership and client while managing SLA's.
• Manage the HQ print server, including adding and removing printers and updating drivers and settings as needed.
• Manage incoming tasks and incidents in remedy and troubleshooting.
• Provide strong knowledge of DSL, FTP, and TCP/IP.
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Support manager example responsibilities.

• Lead the team to a successful ISO audit with commendation for processes and documentation.
• Utilize AutoTask for managing tickets, field technicians, and scheduling POS installs with store owners or managers.
• Manage dependencies for the build out, maintenance, and ongoing support of QA environments during the CME/NYMEX and CME/CBOT mergers.
• Manage eight AS/400 and Unix lab technicians, responsible troubleshooting and maintaining the AS400 & UNIX systems that support customer functionality.
• Manage payroll issues, authore and perform performance appraisals and disciplinary actions.
• Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget.
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