Desktop support manager vs technical support manager

Differences between desktop support manager and technical support manager duties and responsibilities

Desktop support manager example responsibilities.

• Manage all the static internal/external IP addresses in the network.
• Manage the roll-out of software updates and OS patches via SCCM.
• Perform notifications and status of all incidents to high level internal leadership and client while managing SLA's.
• Manage the HQ print server, including adding and removing printers and updating drivers and settings as needed.
• Manage incoming tasks and incidents in remedy and troubleshooting.
• Provide strong knowledge of DSL, FTP, and TCP/IP.
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Technical support manager example responsibilities.

• Manage Compellent SAN and VMware environment.
• Advertise and manage packages and collections in SCCM environment.
• Manage fast-pace service desk according to ITIL best practices and standard operating procedures.
• Authore and manage training guide updates for department best practices store on the department's SharePoint portal.
• Manage development of next generation product with extensive geometry details and testing, in collaboration with an OEM.
• Administer LINUX operating systems servers creating regions, users, installing products and applications to manage the servers and user needs.
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