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Field support analyst vs support analyst

The differences between field support analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support analyst and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $49,370 average annual salary of a field support analyst.

The top three skills for a field support analyst include data collection, technical support and logistics. The most important skills for a support analyst are customer service, troubleshoot, and technical support.

Field support analyst vs support analyst overview

Field Support AnalystSupport Analyst
Yearly salary$49,370$75,989
Hourly rate$23.74$36.53
Growth rate10%10%
Number of jobs151,032107,039
Job satisfaction--
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 62%
Average age4242
Years of experience22

Field support analyst vs support analyst salary

Field support analysts and support analysts have different pay scales, as shown below.

Field Support AnalystSupport Analyst
Average salary$49,370$75,989
Salary rangeBetween $31,000 And $77,000Between $50,000 And $114,000
Highest paying CitySan Mateo, CAJersey City, NJ
Highest paying stateCaliforniaNew Jersey
Best paying companyWorkdayThe Citadel
Best paying industryEnergyFinance

Differences between field support analyst and support analyst education

There are a few differences between a field support analyst and a support analyst in terms of educational background:

Field Support AnalystSupport Analyst
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 62%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Field support analyst vs support analyst demographics

Here are the differences between field support analysts' and support analysts' demographics:

Field Support AnalystSupport Analyst
Average age4242
Gender ratioMale, 68.6% Female, 31.4%Male, 63.1% Female, 36.9%
Race ratioBlack or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between field support analyst and support analyst duties and responsibilities

Field support analyst example responsibilities.

  • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
  • Assist in imaging, setup and deployment of PCs and servers.
  • Migrate and convert VLAN's with static IP addresses over to DHCP.
  • Perform remote diagnosis and resolution during security problems, access rights, VPN and connectivity.
  • Prep meeting rooms and handle logistics for trainings, meetings and receptions hold at the regional office.
  • Configure security settings and support high speed internet access and remote VPN access through cable/DSL to company network.
  • Show more

Support analyst example responsibilities.

  • Manage support activities in the CRM.
  • Assist customers with configuring routers, high speed DSL modems, and cable broadband modems to achieve VoIP registrations and connectivity.
  • Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
  • Develop client case reports and dashboards within Salesforce CRM.
  • Create web pages (HTML and PDF) for intranet.
  • Perform hardware installations for LAN connection.
  • Show more

Field support analyst vs support analyst skills

Common field support analyst skills
  • Data Collection, 11%
  • Technical Support, 10%
  • Logistics, 8%
  • Phone Calls, 6%
  • Technical Assistance, 6%
  • Desktop Support, 6%
Common support analyst skills
  • Customer Service, 16%
  • Troubleshoot, 7%
  • Technical Support, 5%
  • Application Support, 5%
  • Patients, 4%
  • Issue Resolution, 4%

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