Field support analyst vs technical support specialist

Differences between field support analyst and technical support specialist duties and responsibilities

Field support analyst example responsibilities.

• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Assist in imaging, setup and deployment of PCs and servers.
• Migrate and convert VLAN's with static IP addresses over to DHCP.
• Perform remote diagnosis and resolution during security problems, access rights, VPN and connectivity.
• Prep meeting rooms and handle logistics for trainings, meetings and receptions hold at the regional office.
• Configure security settings and support high speed internet access and remote VPN access through cable/DSL to company network.
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Technical support specialist example responsibilities.

• Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
• Manage all operating end-user software including JavaScript - updating/installing Java.
• Install, configure and manage proprietary applications on Unix servers.
• Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
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