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The differences between field support representatives and computer technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support representative and a computer technician. Additionally, a computer technician has an average salary of $39,767, which is higher than the $35,051 average annual salary of a field support representative.
The top three skills for a field support representative include ROS, quality customer service and FSR. The most important skills for a computer technician are customer service, desk support, and network printers.
| Field Support Representative | Computer Technician | |
| Yearly salary | $35,051 | $39,767 |
| Hourly rate | $16.85 | $19.12 |
| Growth rate | 10% | 10% |
| Number of jobs | 114,169 | 95,688 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The duties of a field support representative typically depend on one's line of work or industry of employment. In businesses, they are typically in charge of providing customer support and service by responding to inquiries and concerns, resolving issues promptly and efficiently. They may also install and maintain equipment, perform regular maintenance checks, and conduct repairs when needed. Furthermore, as a field support representative, it is essential to maintain an active communication line with staff, coordinating for a smooth and efficient workflow.
Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs. Computer technicians handle the maintenance and repair of both software and hardware of computers. They should be able to quickly pinpoint the causes of computer problems that the client encounters. They should also be able to answer the clients' computer-related inquiries and provide advice on proper computer handling. Computer technicians should have good analytical skills and decision-making skills.
Field support representatives and computer technicians have different pay scales, as shown below.
| Field Support Representative | Computer Technician | |
| Average salary | $35,051 | $39,767 |
| Salary range | Between $23,000 And $53,000 | Between $28,000 And $55,000 |
| Highest paying City | Philadelphia, PA | Alexandria, VA |
| Highest paying state | New Hampshire | Virginia |
| Best paying company | HP | The Citadel |
| Best paying industry | Manufacturing | Government |
There are a few differences between a field support representative and a computer technician in terms of educational background:
| Field Support Representative | Computer Technician | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 40% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between field support representatives' and computer technicians' demographics:
| Field Support Representative | Computer Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.6% Female, 37.4% | Male, 87.0% Female, 13.0% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.1% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |