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The differences between field support representatives and field supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a field support representative, becoming a field supervisor takes usually requires More than 10 years. Additionally, a field supervisor has an average salary of $42,894, which is higher than the $35,051 average annual salary of a field support representative.
The top three skills for a field support representative include ROS, quality customer service and FSR. The most important skills for a field supervisor are customer service, quality standards, and emergency situations.
| Field Support Representative | Field Supervisor | |
| Yearly salary | $35,051 | $42,894 |
| Hourly rate | $16.85 | $20.62 |
| Growth rate | 10% | 8% |
| Number of jobs | 114,169 | 56,540 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 42% |
| Average age | 42 | 46 |
| Years of experience | 2 | - |
The duties of a field support representative typically depend on one's line of work or industry of employment. In businesses, they are typically in charge of providing customer support and service by responding to inquiries and concerns, resolving issues promptly and efficiently. They may also install and maintain equipment, perform regular maintenance checks, and conduct repairs when needed. Furthermore, as a field support representative, it is essential to maintain an active communication line with staff, coordinating for a smooth and efficient workflow.
Field supervisors are referred to as the generals for various industries such as engineering, construction, and energy. These supervisors oversee and manage field staff's performance. Their responsibilities include the training and supervision of their staff members for significant guidance. Supervisors should be equipped with communication skills, analysis, and participation. They take charge of projects involving construction, building and landscape maintenance, and engineering. Also, they protect a facility against vandalism and theft.
Field support representatives and field supervisors have different pay scales, as shown below.
| Field Support Representative | Field Supervisor | |
| Average salary | $35,051 | $42,894 |
| Salary range | Between $23,000 And $53,000 | Between $30,000 And $60,000 |
| Highest paying City | Philadelphia, PA | New York, NY |
| Highest paying state | New Hampshire | Connecticut |
| Best paying company | HP | PNM Resources |
| Best paying industry | Manufacturing | Energy |
There are a few differences between a field support representative and a field supervisor in terms of educational background:
| Field Support Representative | Field Supervisor | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between field support representatives' and field supervisors' demographics:
| Field Support Representative | Field Supervisor | |
| Average age | 42 | 46 |
| Gender ratio | Male, 62.6% Female, 37.4% | Male, 82.3% Female, 17.7% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 5.1% Unknown, 3.8% Hispanic or Latino, 24.1% Asian, 1.4% White, 64.5% American Indian and Alaska Native, 1.0% |
| LGBT Percentage | 11% | 2% |