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The differences between field support representatives and lead technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support representative and a lead technician. Additionally, a lead technician has an average salary of $90,615, which is higher than the $35,051 average annual salary of a field support representative.
The top three skills for a field support representative include ROS, quality customer service and FSR. The most important skills for a lead technician are java, architecture, and digital transformation.
| Field Support Representative | Lead Technician | |
| Yearly salary | $35,051 | $90,615 |
| Hourly rate | $16.85 | $43.56 |
| Growth rate | 10% | 10% |
| Number of jobs | 114,169 | 250,590 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The duties of a field support representative typically depend on one's line of work or industry of employment. In businesses, they are typically in charge of providing customer support and service by responding to inquiries and concerns, resolving issues promptly and efficiently. They may also install and maintain equipment, perform regular maintenance checks, and conduct repairs when needed. Furthermore, as a field support representative, it is essential to maintain an active communication line with staff, coordinating for a smooth and efficient workflow.
Lead technicians are technicians who oversee the technical needs of a specific project or department. They are usually tenured employees, and their familiarity with the company's technical and technological processes, software, and hardware would be a great advantage in succeeding in their role. Lead technicians are responsible for installing, updating, and maintaining various software and hardware components in the office. They often manage a group of technicians, and they ensure that the group they manage is properly trained and well-versed on the processes of the company. Lead technicians are expected to have strong analytical skills and decision-making skills.
Field support representatives and lead technicians have different pay scales, as shown below.
| Field Support Representative | Lead Technician | |
| Average salary | $35,051 | $90,615 |
| Salary range | Between $23,000 And $53,000 | Between $67,000 And $121,000 |
| Highest paying City | Philadelphia, PA | San Francisco, CA |
| Highest paying state | New Hampshire | California |
| Best paying company | HP | Meta |
| Best paying industry | Manufacturing | Retail |
There are a few differences between a field support representative and a lead technician in terms of educational background:
| Field Support Representative | Lead Technician | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Massachusetts Institute of Technology |
Here are the differences between field support representatives' and lead technicians' demographics:
| Field Support Representative | Lead Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.6% Female, 37.4% | Male, 83.4% Female, 16.6% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.4% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.1% White, 53.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |