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The differences between field support representatives and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support representative and a support lead. Additionally, a support lead has an average salary of $86,816, which is higher than the $35,051 average annual salary of a field support representative.
The top three skills for a field support representative include ROS, quality customer service and FSR. The most important skills for a support lead are customer service, cash management, and POS.
| Field Support Representative | Support Lead | |
| Yearly salary | $35,051 | $86,816 |
| Hourly rate | $16.85 | $41.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 114,169 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The duties of a field support representative typically depend on one's line of work or industry of employment. In businesses, they are typically in charge of providing customer support and service by responding to inquiries and concerns, resolving issues promptly and efficiently. They may also install and maintain equipment, perform regular maintenance checks, and conduct repairs when needed. Furthermore, as a field support representative, it is essential to maintain an active communication line with staff, coordinating for a smooth and efficient workflow.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Field support representatives and support leads have different pay scales, as shown below.
| Field Support Representative | Support Lead | |
| Average salary | $35,051 | $86,816 |
| Salary range | Between $23,000 And $53,000 | Between $63,000 And $118,000 |
| Highest paying City | Philadelphia, PA | San Francisco, CA |
| Highest paying state | New Hampshire | California |
| Best paying company | HP | Apple |
| Best paying industry | Manufacturing | - |
There are a few differences between a field support representative and a support lead in terms of educational background:
| Field Support Representative | Support Lead | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between field support representatives' and support leads' demographics:
| Field Support Representative | Support Lead | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.6% Female, 37.4% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |