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The differences between field support representatives and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support representative and a technical support technician. Additionally, a technical support technician has an average salary of $40,210, which is higher than the $35,051 average annual salary of a field support representative.
The top three skills for a field support representative include ROS, quality customer service and FSR. The most important skills for a technical support technician are customer service, technical support, and patients.
| Field Support Representative | Technical Support Technician | |
| Yearly salary | $35,051 | $40,210 |
| Hourly rate | $16.85 | $19.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 114,169 | 165,677 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The duties of a field support representative typically depend on one's line of work or industry of employment. In businesses, they are typically in charge of providing customer support and service by responding to inquiries and concerns, resolving issues promptly and efficiently. They may also install and maintain equipment, perform regular maintenance checks, and conduct repairs when needed. Furthermore, as a field support representative, it is essential to maintain an active communication line with staff, coordinating for a smooth and efficient workflow.
Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
Field support representatives and technical support technicians have different pay scales, as shown below.
| Field Support Representative | Technical Support Technician | |
| Average salary | $35,051 | $40,210 |
| Salary range | Between $23,000 And $53,000 | Between $24,000 And $64,000 |
| Highest paying City | Philadelphia, PA | Philadelphia, PA |
| Highest paying state | New Hampshire | Pennsylvania |
| Best paying company | HP | Ropes & Gray |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a field support representative and a technical support technician in terms of educational background:
| Field Support Representative | Technical Support Technician | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between field support representatives' and technical support technicians' demographics:
| Field Support Representative | Technical Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.6% Female, 37.4% | Male, 66.7% Female, 33.3% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |