Field support representative full time jobs

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill's protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters. **Job Type:** Full time **Shift:** 3rd shift **Compensation:** $32.70/ hr **Benefits Information:** + Medical, Dental, Vision, and Prescription + Drug Insurance + Health and Wellness Incentives + Paid Vacation and Holidays + 401(k) with Cargill matching contributions + Flexible Spending Accounts (FSAs) + Short-Term Disability and Life Insurance + Employee Assistance Program (EAP) + Tuition Reimbursement + Employee Discounts **Principal Accountabilities:** + Provide Operation support in and around the shaft elevator, feeders, conveyors, shaft walkways, openings and screens to ensure the buildup and overflow of salt product is continually removed and the area kept clean of buildup and remains operations + Servicing, inspecting and operating various mobile support equipment including various forklifts, trucks, tractors, and bobcats as well as support the production panels in any way needed + Performing routine tasks to ensure functional operation and reliability of assets + Understanding and adhering to all safety policies and procedures + Maintaining a safe and clean work environment + Other duties as assigned **Required Qualifications:** + Must be eligible to work in the United States without visa sponsorship + Must be 18 years or older + Ability to understand and communicate in English (verbal/written) + Ability to perform physical job duties which may include bending, lifting up to 50lbs., kneeling, climbing, crawling, and twisting, with or without reasonable accommodation + Ability to work in varied indoor and outdoor conditions which may include heat, cold, dust, loud noise, etc., with the use of Personal Protective Equipment (PPE) + Ability to work in elevated areas (4 feet and above) + Ability to work overtime including weekends, holidays, or different shifts with advance notice + High school diploma/GED or a minimum of two years equivalent work experience + Ability to work underground in a mining environment + Ability to get a routine background check and Alcohol Tobacco and Firearm (ATF) "Explosives Possessor" background check: To ensure a safe working environment for all employees, we will conduct a criminal background check. + Ability to complete annual physical and D/A test + Ability to work under oxygen for up to 30 minutes and meet fit test requirements **Preferred Qualifications:** + Basic computers skills + Prior experience in production related work\ + Heavy construction experience and/ or commercial construction experience + Previous mining experience Considered candidates will receive a phone call from a (952) area code. Please note that this position does not include relocation reimbursement. Equal Opportunity Employer, including Disability/Vet. Cargill highly encourages vaccinations but does not mandate at this time. Upon hire, you will be asked to provide your vaccination status, and if unvaccinated or if you choose not to disclose, you would be expected to follow Cargill's safety protocols for unvaccinated employees (i.e., mask mandates, and social distancing) Equal Opportunity Employer, including Disability/Vet To apply using chat/text, please click Apply Now button OR use this link (*********************************************************** Id=318054&company=cargill&locale=en\_US) to create a login to apply.

MICRO CENTER is the nation's leading computer and electronic device retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. If you have a passion for computers & electronics, Micro Center is the place for you! It is Micro Center's core promise to take care of our associates and customers. We are currently seeking energetic TECHNICAL SUPPORT REPRESENTATIVES who are passionate about customer service and skilled in turning technical expertise into sales opportunities. We offer both full-time and part-time availability between the hours of 9 AM and midnight Monday-Saturday and 11 AM to 9 PM Sundays at our Corporate Office Contact Center, with openings for bilingual Spanish-speaking representatives as well. We will train you to be the best that you can be!!! No previous experience at a corporate call center is necessary. Join our high-spirited team with contests, parties, and more! Plus, receive top-tier training to enhance your skills and grow your career. Our Technical Support representatives play a vital role in delivering exceptional technical support while driving sales through service solutions. By assisting customers with troubleshooting, product setup, and issue resolution, you'll identify opportunities to recommend upgrades, accessories, and additional services that enhance their experience. If you enjoy solving problems and helping customers, get the most out of their products while growing sales, this is the perfect role for you! MAJOR RESPONSIBILITIES Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email. Maintain a general understanding of current consumer electronic devices and technology. Identify customers' needs, clarify information, qualify issues, and offer solutions. Personalize support to improve customer satisfaction. Accurately document all customer contacts and enter them into the appropriate database. Develop and maintain effective working relationships to ensure teamwork. Meet personal/team goals. Flexibility to work some during the weekends is highly desirable. EDUCATION & EXPERIENCE: High School diploma with one year related experience in a customer service or related role preferred. Skilled at listening and problem-solving. Strong verbal and written communication Bi-lingual Spanish-speaking candidates are encouraged to apply. Proficient typing skills are needed. Able to multitask while setting priorities. Adjust and adapt to unique customer types. Passion for technology including computers & electronics is a definite plus - have fun at work with products you love! MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Micro Center has great perks & benefits that include an excellent discount on computers & electronics that can be shared with family & friends. Even a generous tuition reimbursement & education discount program is available. Plenty of on the job training, treats & raffles are regular perks as well! Join our energetic, casual & fun Micro Center team today! Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Paid Time Off for Regular Associates Benefit Coverage for Regular Full-Time Associates Esteemed Vendor & Company Job Training Career Advancement Opportunities Micro Center is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.

: Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Aftermarket Support Representative - Parts Responsibilities Provide solutions via phone and e-mail to inquiries regarding parts and distribution to Company Dealer Network. Utilize multiple software programs to resolve inquires. Work on special field/market research projects, ncluding Aftermarket Business Development. Train and educate branches in software use as well as general education of the parts ordering and distribution process. Assist in maintaining the non-oem truck resource of parts and service manuals. Support the development of a comprehensive knowledge base covering parts and technical documentation. Qualifications High School graduate or equivalent 2-4 years related experience Must have valid driving privileges Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities

FHA Mortgage Origination RepresentativeEmployment Type: Full Time , Entry LevelDepartment: Customer Service CGS is seeking an FHA Mortgage Origination Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Provide excellent customer service, answering a variety of calls and emails from the mortgage lending industry and the public on FHA guidelines and procedures.- Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge client's requests.- Follow standard operating procedures for various topics, systems, and contact channels.- Document all of your contacts in a database- Keep up to date on FHA mortgage processes and procedures Qualifications:- The capability to navigate multiple computer systems and applications and utilize search tools to provide information to our clients.- Excellent time management skills and dependability.- Strong verbal and written communication skills.- High School diploma or GED.- At least two years working with FHA loans ( e.g. loan originator, loan processor, junior underwriter, loan officer) plus an additional year of customer service or contact center background, or at least three years of loan origination working with conventional loans and/or other government-backed loans ( e.g. FHA, USDA, VA)- Will be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation. Ideally, you will also have:- Contact Center experience (omnichannel).- Bilingual (Spanish/English), verbal and written.- FHA knowledge/experience Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: ************************************* For more information about CGS please visit: ************************** or contact: Phone: *****************Email: [email protected]$37,000 - $42,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

**This position is full time remote depending on candidate location within the US.** The primary responsibility for this role is to deliver superior customer service to clients while answering calls on Manulife / John Hancock's Brokerage Services and Managed Product lines. Customer requests can range from basic product inquiries to more complex transactions requiring problem resolution skills. Responsible for delivering superior customer service to clients and financial advisors and building customer satisfaction and loyalty. Customer requests range from basic product and contract inquiries to more complex transactions and problem resolution. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice. Is it possible to find a career you love with a global organization that supports your continued growth and success? ABSOLUTELY! Where you ask? Look no further than John Hancock! Have you considered a career with us? **Position Responsibilities:** + Deliver trusted, professional, and reliable service to MANULIFE clients and build customer satisfaction and loyalty + Meet quality expectations to ensure a positive client experience + Meet productivity expectations to maximize team service levels + Provide effective and timely resolution of a range of customer inquiries + Strike a positive and cooperative tone with both customers and coworkers + Strive for first-call resolution of customer issues + Translate scenarios that require problem resolution to positive service experiences + Strengthen the perception of MANULIFE in the marketplace + Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently + Complete ongoing training to stay abreast of product, industry, service and policy changes + Other duties as assigned **Required Qualifications:** + Post-secondary education or high school diploma + Customer Service or Financial Services experience a plus + Ability to thrive in a lively working environment and manage multiple tasks + Outstanding verbal communication skills and strong telephone etiquette + Possess the ability to multi-task + Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment + Demonstrated problem resolution skills + Effective listening skills + Demonstrated computer efficiency + Outstanding customer service skills + Business writing skills **Preferred Qualifications:** + Current SIE, Series 6 or 7, Series 63 + Working knowledge of IRAs & other retirement products **When you join our team:** + We'll empower you to learn and grow the career you want. + We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we'll support you in shaping the future you want to see. Ready to take the next step? Training will be 2 weeks in length and the hours are 9:00-5:00 EST (TBD) Once training has been completed, you **must** be available for a 8 hour shift (with a scheduled 30 minute lunch break) between 9-5pm EST. \#LI-JH **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite *********************** . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a ************************ . **Ubicación principal** Estados Unidos,- Virginia Remoto a tiempo completo **Modalidades de Trabajo** Remoto **Se prevé que el rango salarial esté entre** $38,550.00 USD - $64,250.00 USD Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con ************************ para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual. Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley. **Conozca sus derechos (********************************************* **Permiso Familiar y Médico** **Ley de Protección del Empleado contra el Examen Poligráfico (******************************************************************** **Derecho al Trabajo** **Verificación Electrónica (E-** **Verify** **)** **Transparencia Salarial (************************************************************************************************* Company: John Hancock Life Insurance Company (U.S.A.)

Job Description MICRO CENTER is the nation's leading computer and electronic device retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. If you have a passion for computers & electronics, Micro Center is the place for you! It is Micro Center's core promise to take care of our associates and customers. We are currently seeking energetic TECHNICAL SUPPORT REPRESENTATIVES who are passionate about customer service and skilled in turning technical expertise into sales opportunities. We offer both full-time and part-time availability between the hours of 9 AM and midnight Monday-Saturday and 11 AM to 9 PM Sundays at our Corporate Office Contact Center, with openings for bilingual Spanish-speaking representatives as well. We will train you to be the best that you can be!!! No previous experience at a corporate call center is necessary. Join our high-spirited team with contests, parties, and more! Plus, receive top-tier training to enhance your skills and grow your career. Our Technical Support representatives play a vital role in delivering exceptional technical support while driving sales through service solutions. By assisting customers with troubleshooting, product setup, and issue resolution, you'll identify opportunities to recommend upgrades, accessories, and additional services that enhance their experience. If you enjoy solving problems and helping customers, get the most out of their products while growing sales, this is the perfect role for you! MAJOR RESPONSIBILITIES Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email. Maintain a general understanding of current consumer electronic devices and technology. Identify customers' needs, clarify information, qualify issues, and offer solutions. Personalize support to improve customer satisfaction. Accurately document all customer contacts and enter them into the appropriate database. Develop and maintain effective working relationships to ensure teamwork. Meet personal/team goals. Flexibility to work some during the weekends is highly desirable. EDUCATION & EXPERIENCE: High School diploma with one year related experience in a customer service or related role preferred. Skilled at listening and problem-solving. Strong verbal and written communication Bi-lingual Spanish-speaking candidates are encouraged to apply. Proficient typing skills are needed. Able to multitask while setting priorities. Adjust and adapt to unique customer types. Passion for technology including computers & electronics is a definite plus - have fun at work with products you love! MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Micro Center has great perks & benefits that include an excellent discount on computers & electronics that can be shared with family & friends. Even a generous tuition reimbursement & education discount program is available. Plenty of on the job training, treats & raffles are regular perks as well! Join our energetic, casual & fun Micro Center team today! Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Paid Time Off for Regular Associates Benefit Coverage for Regular Full-Time Associates Esteemed Vendor & Company Job Training Career Advancement Opportunities Micro Center is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.

We are seeking a Product Support Representative responsible for promoting parts and service sales within an assigned territory and acting as a liaison between the customers and the Parts Manager and/or Service Manager to provide information about customer problems/complaints and long-term requirements. The PSR is a professional salesperson who must possess an intimate working knowledge of our company and the various products and services we market. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities Promote and sell certain items to customers. Increase parts and service sales to all customers, with special attention to accounts with which the Company does not have a strong or recent sales history. Call on customers at the time they purchase and/or rent new or used equipment to provide needed information. Discuss customer concerns and/or complaints relative to parts/service and work with the Parts/Service Manager to resolve problems, while maintaining the Company policies and positions toward the issues in question. Review all manufacturer service bulletins and product improvement and discuss with Manager(s) With manager's guidance, provide the customer with technical, pricing, and available information relative to improvements. Call on customers to follow-up after service department repairs to ensure customer satisfaction. Participate, as requested, in customer outings, association gatherings, exhibits and demonstrations. Provide superior customer service and promote a positive professional image. Train customers on the proper use of parts manuals, microfiche, etc. Plan an itinerary for each day and prepare for each sales call by reviewing the items to be discussed and promoted. Complete sales call reports daily and submit on a weekly basis. Responsible to contact branch office three times each day to maintain communication. Maintain current customer file with all information requested by management and provide updated information. Update the Company equipment population list through discussions with customers about equipment sold, scrapped, or purchased from other new or used equipment sources. Submit all viable leads to the Equipment Department. Travel territory, various training, and meetings. Education and/or Experience High School diploma or equivalent required. Associates degree or some college is desired. Previous sales experience a plus. Communication Skills Must have excellent communication skills (written and verbal) and great interpersonal skills. Ability to get along with diverse personalities in a tactful, mature, and flexible manner. Must be able to remain calm under pressure. Must be able to communicate both in verbal and written tasks to the department as well as customers. Computer Skills Must have computer and data entry skills Experience with Microsoft Windows, Word, Excel, and Power Point. Physical Demands While performing the duties of this position the incumbent will be required to utilize the computer screen and keyboard, telephone and will need to bend and reach to file. In addition, this person will be required to travel. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computer, phone, photocopier, filing cabinets and fax machines. Travel can be expected. Position Type and Expected Hours of Work This is position is classified as full-time, exempt. Normal Days of work are Monday through Friday 8:00 a.m. to 5:00 p.m. Travel may be required on occasion as needed. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the personnel for this job. Duties, responsibilities, and activities may change at any time. EEO/AAP Statement Rudd Equipment Company, Inc. is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Incumbent or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. To achieve our goal of equal opportunity, we maintain an Affirmative Action Program through which we take good faith efforts to recruit, hire, and advance in the employment of qualified minorities, women, persons with disabilities, Vietnam-era veterans, and other protected veterans.

The Field Service Technician plays an important role in enabling a seamless user experience.Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on fostering strong relationships with users, understanding their needs, and ensuring their satisfaction.They will support Astreya's ever-expanding customer base and ensure a consistently high-quality user support experience. The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients. Scope: ● Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user experiences. ● Manage inventory, assets, and e-recycling, utilizing data management software for accuracy and workflow efficiency. ● Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure smooth operations and customer satisfaction. Primary Responsibilities: ● User Support: Provide end-to-end onsite and remote user support on service requests raised by clients. Use logic and reasoning to identify alternative solutions, conclusions, or approaches to solving problems and delivering the best possible solutions resulting in a high quality user experience. ● Inventory & Asset Management: Handle inventory and asset management and e-recycling. UtilizeInventory Data management software to maintain inventory accuracy and workflow. Deploy and recover assets and accessories. Assist in Workstation dressing and other asset management racks and locations. ● Hardware Support & Management: Diagnose and resolve hardware issues. Support product lifecycle management activities, tracking and managing inventory, e-recycling of hardware. ● Room & Audio Equipment Support: Support a complex and fast paced environment focused on video conference rooms and ensure audio and visual quality, troubleshooting any issues and requests that may arise. Participate in installing AV equipment and displays. ● Ticket Management: Ensure assigned request tickets for support are prioritized and completed in a timely manner. Handle tasks related to order tracking, hardware deployment, and user setup, which may be tracked through ticketing systems. Use the defined ITSM System to properly manage your work related to defined service activities. ● Issues Escalation: Effectively document and escalate issues which cannot be resolved within the Service Level Agreements (SLAs). Proactively communicate to your supervisor when you encounter errors in documented support procedures. Adhere to incident management, problem management, change management, and knowledge management best practices. ● Collaboration: Participate in cross team/site collaboration used to share service knowledge,isolate potential problems and ensure the consistent delivery of defined service activities.Collaborate within the broader IT customer experience team, as well as extended IT organization to ensure the highest level of customer support and experience. ● Customer Experience: Ensure positive user experience and customer satisfaction through smooth working operations and effective work management. Enable the success of your peers and teammates. ● Complete other duties as assigned. Required Qualifications/Skills: ● High school diploma or general education degree (GED) and 1 to 2 years' related experience and/or training in IT Services; or equivalent combination of education and experience. ● Strong knowledge in policies and procedures related to requested support activities. ● Capable of understanding customer needs and providing a high level of interaction, ensuring customer satisfaction. ● Proactive in mastering all aspects of service delivery processes, communication, and the quality of your work. ● Facilitate and promote a team culture which encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the service program. ● Provide general IT support within a high volume and fast-paced technology environment. ● Possess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, mobile technologies. ● Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals, HardwareLevel troubleshooting, Hardware Installation, Upgrades. ● Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.) ● Knowledge of hardware (desktop/laptop) deployment methods using image deployment tools. ● Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set service expectations with clients. ● Time Management: Must possess strong time management skills to prioritize tasks effectively, meet deadlines, and deliver exceptional customer support Preferred Qualifications: ● Active listening and detail oriented to perform and document your work ● Enjoy working with collaborative individuals and understand that you are in a customer-facing support role. ● Strive to deliver a high quality user support experience. ● Excellent written and verbal communications are second to none. ● Self-motivated and the ability to execute tasks and handle time sensitive situations ● Commitment to excellence Other Requirements: ● This role requires weights of 50lbs/22kg to be regularly lifted ● Strong Communication Skills, Written and Verbal English required. ● This is an office based role, it requires the successful candidate to be on site during working hours. Health & Safety Requirements: ● Must conduct work activities in accordance with all applicable Environmental, Health & Safetyregulations and rules. Additionally, will follow all Astreya's Health & Safety Program, Code of Conduct, and client Health & Safety rules at all times. Salary Range $17.36 - $27.40 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

The Peer Recovery Supporter's role is to support others in recovery from a substance use disorder. They will serve as a role model, mentor, advocate and motivator to recovering individuals in order to help prevent relapse and promote long-term recovery. The Peer Recovery Supporter must demonstrate an ability to share personal recovery experiences and to develop authentic peer-to-peer relationships. Detailed job duties include: Identifying and creating goals and developing recovery plans with the skills, strengths, supports and resources to aid them in achieving their goals Using ongoing individual and group support information to learn how to identify and calm negative self-talk and fear based thinking Supporting individuals in their vocational choices Obtaining and maintaining safe and affordable housing of their choosing Obtaining services that suit that individual's recovery needs by providing names of staff, community resources and groups that may be useful. Helping to identify and connect with natural supports Developing empowerment skills and combating stigma through self-advocacy Family friendly, flexible hours. Clinician is able to designate their own schedule. Hours of office operation are: 9am-7pm Monday through Thursday 9am-5pm on Fridays. Closed Saturday and Sunday Full or part time hours available.

SpaceBound is looking for a part-time Customer Support Representative. Yes, it's a CSR stew of replying to emails, taking incoming calls, speaking with mad, sad, and sometimes happy customers working with marketplace reps and distribution companies, all for the customers benefit! You'll need to be comfortable using a computer, navigating websites, while composing emails, searching for answers, all while staying cool under pressure. It is perfect for someone who enjoys helping people, solving problems, and working with a supportive team. Location: LaGrange, OH - No rush-hour traffic from any location 20-35 Minutes from Cleveland, Westlake, North Ridgeville, Elyria, Avon, Medina, Brunswick, and Solon 35-45 Minutes from Lakewood, Beachwood, Sandusky, Brecksville, Strongsville, and Solon Company Profile: SpaceBound is a global supplier of technology products and IT Managed Services and Services within the B2C, B2B and GovEd sectors. Privately held, SpaceBound offers a cohesive environment that embraces cutting-edge technologies. Continued growth is a direct result of a performance-driven atmosphere that rewards initiative, creativity, and a commitment to excellence! Work Tour: Full-Time/Long-Term Salaried Position (M-F 9a - 3p) Responsibilities Include, but not are limited to: Provide Direct Support via E-mail, Telephone, and Chat with Customers, Manufacturers, and Distribution Centers Product Returns Documenting Processing and Tracking Order Cancellation, Requests, Damaged/Loss Claims, Refunds/Replacements, Payment Disputes Customer Support with Product Features and Functionality Internet Research on All Things Product or Marketplace Related Answering Incoming Telephone Calls Salary: Negotiable and commensurate with experience and Midwest region cost of living scale Benefits: Team Building Events Employee Product Discounts Free Wholesale Membership Plans - Costco/Sam's Club Work Environment: The Company offers a casual work environment in a modern corporate headquarters, where individuals are truly self-empowered and work as a cohesive team, ascribing to the values of servant leadership. Other highlights include: Herman Miller Ergonomic “Resolve System” workstations Fresh coffee all day Free spring water Stress relief snacks All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We take affirmative action to employ and advance in employment qualified employees and applicants who are disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. We take affirmative action to employ, advance in employment, and otherwise treat qualified individuals with disabilities without discrimination based upon their physical or mental disability in all employment practices.

Peer Recovery Support Requirements High School Diploma or GED required. Must have worked within the last three years with at least 12 months total of successful part-time or full-time paid or voluntary work experience preferred. Valid State of Ohio Peer Recovery Support (APS) certification required. Peer Recovery Support Benefits Medical, vision, and dental insurance effective on your first day! Paid time off (PTO) starts accruing on your first day! 11 paid holidays. 403(b) Retirement Savings Plan. Free Workforce Development and CEU's. Tuition reimbursement. A well-funded and managed non-profit organization driven not by the bottom line, but by helping its customers. Equal Employment Opportunity (EEO). Peer Recovery Support-Driver Job DescriptionUnique opportunity to join Maryhaven, Central Ohio's largest and most comprehensive behavioral services provider specializing in addiction recovery. We are looking for skilled, talented, and compassionate people to join our team! We remain driven by our value of excellence in quality care for all and fostering a culture that embraces dignity of all. The Peer Recovery Support will support others in recovery from substance use disorder. They will serve as a role model, mentor, advocate and motivator to recovering individuals in order to help prevent relapse and promote long-term recovery. Candidate must also demonstrate an ability to share personal recovery experiences and develop authentic peer-to-peer relationships.

Business Our Growth, Your Opportunity At Maymont Homes, our success starts with putting residents first. We're expanding to bring clean, safe, attractive, and affordable housing to more families across new markets. With over 20,000 homes, multiple build-to-rent communities, and more on the horizon, we're not just a leader in the single-family rental space, we're a company that truly cares about the people and communities we serve. As a division of Brookfield, Maymont Homes is growing fast and making an impact. Join us to shape a brighter future for our residents while advancing your career with a purpose-driven team. *Part-Time Position* Location: Cleveland, OH Primary Responsibilities: The Field Support Specialist is responsible for completing key field and operational tasks to support market performance. This role ensures a seamless transition from construction completion to move-in by maintaining high standards of quality, efficiency, and customer experience Skills & Competencies: Minimum of 2 years of experience in a related field, preferably in property management, maintenance, or construction Strong organizational and communication skills with the ability to interact effectively with diverse stakeholders Proven problem-solving and time-management capabilities in fast-paced, customer-focused environments Exceptional attention to detail and the ability to deliver high-quality work under tight deadlines while managing multiple tasks Familiarity with fair housing regulations and local real estate laws is a plus Proficiency in Microsoft Word, Excel, and PowerPoint preferred Willingness and ability to learn and utilize mobile property inspection software Experience with MRI Software is an asset Self-motivated with the ability to work independently as well as collaboratively in a team setting Valid driver's license and reliable transportation required for regular site/property inspections (mileage reimbursement provided) Essential Job Functions: Conduct regular inspections of vacant homes, performing light cleaning tasks to ensure properties are always tour-ready or move-in ready; validate feedback from prospective tenants Perform basic maintenance tasks such as replacing smoke detector batteries, light bulbs, air filters, and reprogramming garage door remotes as needed Communicate effectively with cross-functional team members, using technology to capture photos, document inspections, and provide real-time updates from the field Represent the market as a witness in court proceedings related to rent disputes or lease violations, as needed Assist with utility inspections and ensure services are appropriately transferred or maintained Prepare homes for move-in by identifying outstanding issues, removing non-essential signage, rekeying locks, and placing permanent lockboxes after removing temporary ones Verify and address HOA, HUD, city, and other municipal inspections or code violations Serve as the first point of contact in validating reports of unauthorized occupants, potential scams, or property abandonment; document findings, collaborate with local authorities when necessary, and post legal notices at the property Maintain a professional and courteous demeanor in all interactions with residents, vendors, and team members Perform additional duties as assigned by the supervisor or leadership team Other duties as assigned Key Metrics & Responsibilities: Complete all assigned daily and weekly inspections on time, meeting scheduling and productivity targets Ensure inspection reports are accurate and thorough; subject to regular audits for quality and compliance Contribute to market performance by supporting occupancy goals, reducing downtime, and maintaining homes to the company's Standard of Safe, Clean, and Functional Maintain a low rate of move-in maintenance issues, with a target of < 0.5 items / home DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. Why work for Maymont Homes ? Our Mission - “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work! Outstanding benefits package - our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees. Huge parent company - support and backing from Brookfield Asset Management, one of the largest real estate asset management companies. Career growth - with our plans for growth and expansion into new markets, there are many opportunities to move up within the company. Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT

The Choices Mobile Crisis Response Team is responsible for 24/7 mobile emergency responses (8 a.m. to 8 p.m. face to face, 8 p.m. to 8 a.m. telephonic) for individuals experiencing an emotional, behavioral, and/or mental health crisis in Preble and Montgomery Ohio Counties. The peer supporter is a full-time position (40 hours/week) operating during scheduled shifts. The peer supporter functions as a role model who may be certified in one of three different categories including a peer recovery supporter, a youth peer supporter, or a family peer supporter. The peer recovery supporter is an individual with direct lived experience who has self-identified as being in recovery from a mental health or substance use disorder. The youth peer supporter is an individual who self-identifies as having lived experience with the behavioral health care system and other child or youth serving systems. The family youth supporter is an individual who has self-identified as the caregiver of a person with behavioral health challenges who has successfully navigated service systems for at least one year on behalf of the person. The peer supporter exhibits competency in navigating systems as well as use of coping skills; serves as a consumer advocate, provides consumer information and peer support for consumers in outpatient and inpatient settings. The peer supporter operates from a strengths-based perspective, collaborating with Choices' Crisis Team, clinical leadership, and fellow responders. The peer supporter performs a wide range of tasks to assist individuals in regaining optimal functioning within the community and mastery over their own recovery process. Essential Duties and Responsibilities Can articulate the mission, vision and services provided by Choices and the Mobile Response Team and partners. Communicates the practice expectations of the Mobile Response Team to consumers, community partners, and funders. Can participate in shifts based on a fire house model. Responds to crisis referrals in person within 60 minutes. Work with individuals for 42 days post crisis to provide stabilizing connections to the community and peer support. Adheres to the policies and protocols established by Choices for the Mobile Response Program. Incorporates the guiding principles and values of Systems of Care into their interactions with Individuals experiencing a crisis, fellow team members, Choices staff and system partners. Communicates effectively with the Mobile Response Team Manager to ensure collaborative efforts and proactive response to issues and concerns. Participates in at least one hour of supervision weekly with direct supervisor. Follows established strategic plans and quality improvement procedures to achieve stated goals and enhance the experience of referred individuals. Ensures collection of all necessary service data. Completes required documentation on a timely basis. Participates in scheduled meetings to review performance and quality indicators and makes recommended adjustments to improve the response and stabilization service. Willingly completes other duties as assigned to advance the mission of the Choices and the Mobile Response Team. Qualifications High School Diploma or GED. Some college preferred If peer recovery supporter, 2 years participation in recovery and abstinence from drugs or alcohol. Also must be at least 18 years of age. If youth peer supporter, must be at least 18 but less than 30 years of age. If family peer supporter, must be at least 21 years of age. Must be willing/able to become certified with the Ohio Department of Mental Health and Addiction Services within 30 days of employment. Geographically located to assure a 60-minute response to an immediate need. Prior experience with mental health crisis response preferred. Strong communication and writing skills. Bi-lingual skills (Spanish) a plus. Familiarity with Systems of Care values and principles. Highly organized, and effectively manages multiple priorities simultaneously. Professionally articulate in communicating (oral and written) service expectations, strengths and needs of clients and outcomes. Demonstrated professionalism working in teams with internal colleagues and external audiences in both person and through various electronic media. Enthusiastic about advancing system change within the community. Valid driver's license. Operational smart phone. Ability to work shifts that include evenings, holidays, and weekends. Attests to having read and understood the code of ethics at initial certification and every certification renewal thereafter. Hourly rate: $19.23/hour ($40,000 annually) Benefits Include: Medical, Dental, Vision Employer Paid Life Insurance, Short & Long Term Disability 401k Match Tuition Reimbursement Paid Parental Leave Generous PTO plan Qualified employer for the Public Service Loan Forgiveness Program

Transmission Construction Representative - $5K Sign-On Bonus - Electric Utilities - Transmission Line & Substation We are looking for a highly skilled and knowledgeable Transmission Construction Representative to oversee contractor performance and ensure compliance with contract terms for construction projects related to the owner's electric transmission system. This role will involve ensuring work is completed safely, on schedule, and design specifications, across a range of projects, from simple upgrades to the construction of new substations. Ensure contractors adhere to all contract requirements while performing construction on the electric transmission system. Monitor the safe completion of work, ensuring alignment with design specifications and safety standards. Manage a wide scope of projects, including substation upgrades and the construction of new substations. Proactively identify potential issues that could impact project success, such as design flaws, material shortages, contractor performance, access challenges, and customer concerns. Assist in resolving issues to maintain project timelines, quality, and safety standards. Apply expert knowledge of line, substation, and civil construction requirements, with a broad understanding of other transmission and distribution areas. Interpret engineering drawings and provide guidance for their application in construction. Ensure compliance with Owner construction standards and safety terms. Perform all duties independently, while demonstrating leadership and a high level of expertise. Mentor and train lower-level Transmission Construction Representatives (TCR), sharing best practices and ensuring the application of correct methods and processes. The successful candidate will demonstrate excellent problem-solving, communication, and leadership skills, making them an invaluable asset to our team and ensuring the smooth, compliant execution of key construction projects. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. · The employee may be required to stand; reach with hands and arms, stoop and kneel · The employee may be subject to rough terrain and inclement weather · The employee may be required to sit or stand for long periods of time · The employee may be required to lift, carry, push, pull or move up to 50 pounds · The employee may be required to travel · The employee is frequently exposed to outside weather conditions including wet and/or humid conditions · This position may require working more than 40 hours per week Requirements Requirements Associate's degree in construction management or engineering is a plus 6+ years of relevant transmission line and substation work experience required Experience working in the utility industry is highly preferred Compliance management experience is a plus Proficient at using a computer, iPad and Microsoft Office products Good communication skills, both verbal and written Must have a valid driver's license Must currently be eligible to work in the United States without sponsorship About Think Power Solutions Think Power Solutions is a certified Great Place to Work company! This credential was earned based on extensive ratings provided by our employees in anonymous surveys conducted by the Great Place to Work organization - the global authority on workplace culture since 1992. Think Power Solutions is a leading tech-enabled infrastructure management solutions provider with highly skilled and dedicated consultants who clients entrust to manage their mission-critical infrastructure. Think Power Solutions was founded with the vision of providing exceptional client service influenced by modern technology to positively impact the utilities, telecom, and construction industries. Think Power Solutions exists to serve its clients, making every effort to understand their needs to produce a high-quality deliverable specifically tailored to meet custom requirements. Our client-centric philosophy, creative thinking, and innovative solutions, combined with stellar project execution attracts top industry talent. Think Power Solutions' culture enables its people to deliver industry leading services and products. Benefits · 401(k) with 3.5% company match · 100% employer paid employee-only medical plan · 100% company paid basic life insurance · 100% company-paid long-term disability · Optional vision and dental insurance · Optional short-term disability · 6 company-paid holidays · 10 days PTO · 5 days paid family leave · 6-weeks maternity leave paid at 100% · 1-week paternity leave paid at 100% · Infertility benefits up to $10,000 · Adoption assistance up to $5,000 Note to Recruiters, Placement Agencies, and Similar Organizations Think Power Solutions does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Think Power Solutions employee. Think Power Solutions will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered the property of Think Power Solutions and will be processed accordingly. EEO Statement Think Power Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Think Power Solutions will not tolerate any unlawful discrimination towards, or harassment of applicants or employees, by anyone at Think Power Solutions, or anyone working on behalf of Think Power Solutions.

Planet Fitness CareersTeam Member Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!Role SummaryThe Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Team Member Benefits Free black card membership Mentorship Opportunities for advancement Ongoing leadership training Full time employee health insurance Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. Compensación: $12.50 per hour JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Job Description Harbor is seeking a Support Services Specialist to provide front desk support in Toledo. Position is full-time, 1st shift, 40 hours per week. Answers all calls in a professional, warm, courteous, and efficient manner in accordance with organization's customer service efforts. Transfers calls to voice mail or takes accurate written messages and proper and prompt delivery. Answers all incoming calls from clients regarding their appointments which include new and follow-up appointments, cancellations, and rescheduling. Ensures that clients are announced to appropriate staff person. Schedules ongoing appointments for other Harbor locations. Collects payments from clients as required. Reconciles cash box and completes deposit or distributes cash drawer to designated person, as assigned. Performs opening/closing duties as assigned. May float to other locations as needed. Requirements High school diploma or equivalent required with two years of closely related office experience strongly preferred. Must have previous experience in data entry. Excellent customer service skills, flexibility, strong multi-tasking skills, and excellent organizational skills required. Must be proficient and accurate in computer use, including Microsoft Word. Knowledge of skills to work with youth/adults affected by trauma preferred. About Harbor: A leading provider of mental health and substance use treatment for over 100 years 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more! Why Work for Harbor? It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include: Medical, dental, and vision coverage Retirement plan with company match Generous paid time off, sick time, and paid holidays Tuition and professional license reimbursement programs Clinical supervision hours offered Employee referral bonuses Ability to make a difference in your community!

We are looking for an enthusiastic BDC representative to join our growing dealership's sales team. You will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as a first point of contact for our customers. This is a in-person position here at the dealership only. We offer training for qualified candidates. Experience is a plus, but not necessary. Responsibilities Include Answering incoming phone calls and online inquiries Documenting customers details and comments in our system Scheduling appointments for our sales staff and following up with any "no show" appointments Providing up to date product knowledge Maintaining contact with our customers via outbound texts, phone calls and emails Making customers aware of promotions BDC Requirements Maintain excellent attendance and work ethic Great verbal communication skills Highly organized and able to learn quickly Proficient with Windows, internet applications, and general computer skills Professional and personable demeanor We Offer 401k with employer match Paid vacation (full time only) Health insurance (full time only) Dental Insurance (full time only) Very casual dress code Hourly pay with bonus

Appeals & Grievances Intake Rep SummaCare - 1200 E Market St, Akron, OH Full-Time / 40 Hours / Days * Hybrid after training As a regional, provider-owned health plan, SummaCare values the relationship between the members and their doctors. SummaCare is a part of Summa Health, an integrated healthcare delivery system that includes Summa Health System hospitals, its community-based health centers, dedicated clinicians and SummaCare. Based in Akron, Ohio, SummaCare provides Medicare Advantage, individual and family and commercial insurance plans. SummaCare has one of the highest rated Medicare Advantage plans in the state of Ohio, with a 4.5 out of 5-Star rating for 2025 by the Centers for Medicare and Medicaid Services (CMS). Known for its excellent customer service and personalized attention to members, SummaCare is committed to building lasting relationships. Employees can expect competitive pay and benefits. Summary: Creates and prepares grievance and appeal (G&A) files for investigation. Ensures Member and provider G&A communications are delivered on time, per CMS regulations, via written letter, email, telephone call and fax. Informs Members and Providers that call the Appeals and Grievance Department by relaying timeframes, Plan decisions and other information specific to the Plan's processing of Appeals and Grievance work. Formal Education Required: a. High School Diploma or equivalent. Experience & Training Required: a. Two (2) years increasingly responsible clerical/secretarial experience. b. Claims processing or Member / Customer Service / Patient Care experience in a healthcare environment preferred. Essential Functions: 1) Logs, date stamps, tracks, and reports on activities related to medical record reviews, health risk assessments, and inquiries received from members and/or providers from mail, email, fax and phone. 2) Runs reports and present cases to Complaint Triage Team (CTT) which is a multidisciplinary team made up of Compliance, Medical Management, Claims, Provider Services, Customer Service, Configuration, Eligibility and Appeals and Grievances. 3) Validates appropriate representative documentation is on file and/or if request is required. 4) Contacts provider offices, members, and other resources to obtain medical records, information needed to complete reviews, and other supporting documentation as outlined in the reconsideration guidelines. 5) Receives incoming department phone calls, creates appropriate documentation within process director, scans documents and maintains accurate files, in accordance with company policy and procedure. 6) Maintains and submits work schedule to manager. 7) Reviews claims data to determine correct benefit determinations and/or identify if claims correctly paid. 8) Works departmental Macess queues; reviews and resolves in a timely manner. 9) Performs all job functions with integrity. Provides timely internal and external customer service in cooperative, professional, and respectful manner. Other Skills, Competencies and Qualifications: a. Ability to learn and maintain current understanding of various benefit packages, including basic knowledge of claims processes and systems. b. Communicate effectively with others through written and verbal means. c. Ability to apply appropriate rules of grammar, usage, and style when preparing correspondence and documentation. d. Demonstrate proficiency in Microsoft Office applications requirements to complete job functions (e.g. Word and Excel). e. Ability to learn and maintain current knowledge of and comply with regulatory and company policies & procedures. f. Represents SummaCare in a professional demeanor with warm, non-confrontational customer-first attitude. Project empathy, confidence, and service-oriented attitude. g. Ability to organize and manage time to accurately complete tasks within designated time frames in fast paced environment. h. Ability to maintain confidentiality of patient and business information. i. Flexible: ability to adjust work hours to meet business demands. Level of Physical Demands: a. Sit and/or stand for prolonged periods of time. b. Bend, stoop, and stretch. c. Lift up to 20 pounds. d. Manual dexterity to operate computer, phone, and standard office machines. Equal Opportunity Employer/Veterans/Disabled $18.31/hr - $21.97/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays The Service Continuity & Patient Branch Support Specialist plays a key role in managing the renewal of durable medical equipment rentals and delivering excellent patient service in a branch setting. This position is responsible for processing Reasonable Useful Life (RUL), Beneficiary Entering Medicare (BEM), and re-qualification orders, while ensuring accurate documentation, insurance compliance, and timely billing. The role also includes direct support to patients who visit the branch-assisting with equipment selection, order intake, insurance verification, and payment collection. Strong attention to detail, clear communication, and a patient-first mindset are essential to succeed in this role. Responsibilities and Duties: Rental Equipment Management Handle Reasonable Useful Life (RUL), Beneficiary Entering Medicare (BEM), and re-qualification processes tied to rental equipment. Review daily reports to identify patients eligible for RUL or BEM order processing. Verify patient demographics, insurance details, and billing information for accuracy. Perform insurance verification and same/similar checks to meet compliance requirements. Review supporting documentation to confirm qualification and ensure appropriate billing. Process all incoming RUL and BEM orders in a timely manner. Manage sales orders on hold due to re-qualification needs, working with patients and prescribers to gather required documentation. Follow up daily on assigned patients and equipment to support accurate and timely reimbursement. Patient and Branch Support Greet and assist walk-in customers and patients in a professional and friendly manner Answer questions about medical equipment, supplies, insurance coverage, and payment options Educate patients on proper use and care of equipment such as, walkers, nebulizers, and other DME items Input and process sales orders accurately in the system for patients who walk in with prescriptions Collect and verify prescriptions, insurance cards, and identification Ensure compliance with Medicare, Medicaid, and private insurance documentation requirements Coordinate with physicians' offices to obtain missing paperwork or approvals Prepare equipment for in-branch pickup, including basic assembly or setup if applicable Discuss patients' financial responsibility and collect Method of Payment for equipment or supplies being dispensed at the branch Work closely with customer service teams to ensure smooth patient experiences Communicate issues or delays clearly and promptly to patients Other Duties as Assigned Support special projects or temporary needs within the branch Participate in training and stay updated on DME products, insurance guidelines, and compliance standards Perform other tasks and responsibilities as assigned to support departmental and organizational objectives Qualifications: Education: Graduate of an accredited high school or GED equivalent. Experience/Knowledge/Skills/Physical Requirements: Strong Medicare, Medicaid & Commercial Payer HME experience Experience in HME/DME referral intake and/or billing helpful. Progressively responsible reimbursement experience in HME. Ability to understand reimbursement implications due to industry changes. Strong verbal and written communication skills. TEAM Player with excellent interpersonal and organizational skills Extensive computer use requires strong typing ability. Must type @ least 40 WPM: Brightree experience a plus Strong telephone skills