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The differences between field support technicians and noc technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support technician and a noc technician. Additionally, a noc technician has an average salary of $45,884, which is higher than the $42,440 average annual salary of a field support technician.
The top three skills for a field support technician include customer service, user support and troubleshoot. The most important skills for a noc technician are customer service, troubleshoot, and network operations.
| Field Support Technician | NOC Technician | |
| Yearly salary | $42,440 | $45,884 |
| Hourly rate | $20.40 | $22.06 |
| Growth rate | 10% | 5% |
| Number of jobs | 161,037 | 48,270 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 50% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
A field service technician is working on-call to provide emergency services and test equipment devices for safety purposes and quality control. They are responsible for working with clients to prevent, troubleshoot, and repair issues. They help clients on how to install, maintain, and diagnose equipment for repair. They also present to clients how to properly use their equipment. It is also part of their job to provide training to clients in line with safety standards and regulations.
A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. NOC technicians diagnose system failures and create support tickets for immediate troubleshooting. They also assist the system engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. A NOC technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieve the best customer satisfaction for system services.
Field support technicians and noc technicians have different pay scales, as shown below.
| Field Support Technician | NOC Technician | |
| Average salary | $42,440 | $45,884 |
| Salary range | Between $28,000 And $62,000 | Between $31,000 And $67,000 |
| Highest paying City | Bridgewater, NJ | Washington, DC |
| Highest paying state | Delaware | Maryland |
| Best paying company | HP | Duquesne Light Company |
| Best paying industry | Pharmaceutical | Professional |
There are a few differences between a field support technician and a noc technician in terms of educational background:
| Field Support Technician | NOC Technician | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 50% |
| Most common major | Computer Information Systems | Computer Information Systems |
| Most common college | Massachusetts Institute of Technology | University of Pennsylvania |
Here are the differences between field support technicians' and noc technicians' demographics:
| Field Support Technician | NOC Technician | |
| Average age | 42 | 43 |
| Gender ratio | Male, 89.5% Female, 10.5% | Male, 88.5% Female, 11.5% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 9.2% Unknown, 5.1% Hispanic or Latino, 12.9% Asian, 8.7% White, 63.7% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |