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The differences between field support technicians and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support technician and a services desk technician. Additionally, a field support technician has an average salary of $42,440, which is higher than the $42,123 average annual salary of a services desk technician.
The top three skills for a field support technician include customer service, user support and troubleshoot. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.
| Field Support Technician | Services Desk Technician | |
| Yearly salary | $42,440 | $42,123 |
| Hourly rate | $20.40 | $20.25 |
| Growth rate | 10% | 10% |
| Number of jobs | 161,037 | 145,853 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A field service technician is working on-call to provide emergency services and test equipment devices for safety purposes and quality control. They are responsible for working with clients to prevent, troubleshoot, and repair issues. They help clients on how to install, maintain, and diagnose equipment for repair. They also present to clients how to properly use their equipment. It is also part of their job to provide training to clients in line with safety standards and regulations.
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
Field support technicians and services desk technicians have different pay scales, as shown below.
| Field Support Technician | Services Desk Technician | |
| Average salary | $42,440 | $42,123 |
| Salary range | Between $28,000 And $62,000 | Between $31,000 And $55,000 |
| Highest paying City | Bridgewater, NJ | New York, NY |
| Highest paying state | Delaware | New York |
| Best paying company | HP | Forum Energy Technologies |
| Best paying industry | Pharmaceutical | Government |
There are a few differences between a field support technician and a services desk technician in terms of educational background:
| Field Support Technician | Services Desk Technician | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 46% |
| Most common major | Computer Information Systems | Information Technology |
| Most common college | Massachusetts Institute of Technology | University of Pennsylvania |
Here are the differences between field support technicians' and services desk technicians' demographics:
| Field Support Technician | Services Desk Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 89.5% Female, 10.5% | Male, 79.0% Female, 21.0% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |