Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between field support technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support technician and a technician support tier. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $42,440 average annual salary of a field support technician.
The top three skills for a field support technician include customer service, user support and troubleshoot. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Field Support Technician | Technician Support Tier | |
| Yearly salary | $42,440 | $54,889 |
| Hourly rate | $20.40 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 161,037 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A field service technician is working on-call to provide emergency services and test equipment devices for safety purposes and quality control. They are responsible for working with clients to prevent, troubleshoot, and repair issues. They help clients on how to install, maintain, and diagnose equipment for repair. They also present to clients how to properly use their equipment. It is also part of their job to provide training to clients in line with safety standards and regulations.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Field support technicians and technician support tiers have different pay scales, as shown below.
| Field Support Technician | Technician Support Tier | |
| Average salary | $42,440 | $54,889 |
| Salary range | Between $28,000 And $62,000 | Between $38,000 And $78,000 |
| Highest paying City | Bridgewater, NJ | Benicia, CA |
| Highest paying state | Delaware | New York |
| Best paying company | HP | Scantron |
| Best paying industry | Pharmaceutical | Technology |
There are a few differences between a field support technician and a technician support tier in terms of educational background:
| Field Support Technician | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 37% |
| Most common major | Computer Information Systems | Business |
| Most common college | Massachusetts Institute of Technology | Stanford University |
Here are the differences between field support technicians' and technician support tiers' demographics:
| Field Support Technician | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 89.5% Female, 10.5% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |