STATE ATTORNEY'S OFFICE, 16TH CIRCUIT- CLERICAL SPECIALIST III - 21000182
Front desk clerk job in Key West, FL
Working Title: STATE ATTORNEY'S OFFICE, 16TH CIRCUIT- CLERICAL SPECIALIST III - 21000182 Pay Plan: State Attorneys JAC 21000182 Salary: $36,500.00 - $45,000.00
Total Compensation Estimator Tool
Clerical Position
GENERAL DESCRIPTION
This is clerical work that requires the exercise of some independent judgment, attention to detail, and accuracy.
Duties require limited knowledge of office systems or procedures.
Assignments may be a combination of, but not limited to the following, and similar clerical tasks: entering and updating information into office systems, pulling files, preparing folders, preparing or filing office correspondence and documents, extracting or copying information from one record to another, photocopying/printing documents, stamping/sorting/distributing mail, addressing envelopes, answering phones, conveying messages, serving as receptionist, performing various office delivery runs and other miscellaneous duties as required.
Other duties may include maintaining detailed records, developing new clerical procedures, and requisitioning/ordering/receiving/storing/issuing office supplies.
ESSENTIAL JOB DUTIES
Dependable and routine in-office attendance during regularly scheduled business hours. Ability to focus and pay attention to detail.
Ability to read and comprehend. Efficient typing skills.
Effective and efficient communication skills and ability to interact professionally with other employees, members of the public, and stakeholders.
Perform quality work within deadlines.
Ability to operate a computer and other office machinery. Ability to answer phone and take messages as required.
Ability to read and follow rules, regulations, policies, and procedures. Work effectively as a team contributor as well as independently. Comply with all Public Records statutes and policies.
Travel as required.
OTHER JOB DUTIES
Ability to lift up to 25 lbs.
Ability to work occasional, approved overtime.
Ability to run the telephone system and respond to calls professionally.
EXAMPLES OF DUTIES
These examples are intended only as illustrations of the various types of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. All positions include performing related work as required.
CLERICAL SPECIALIST I
Assignments may be a combination of, but not limited to the following, and similar clerical tasks:
Update case management system and assist with data collection and reports. Serve as office receptionist and/or switchboard operator, as required. Receive/notarize/stamp/scan/distribute incoming paperwork.
Process complaint affidavits and create case files.
Assist other divisions/offices/units.
Input, retrieve, update, verify, and delete information using computers at a very efficient rate of speed.
Operate appropriate office-related software.
Edit and proofread materials for accuracy, completeness, grammar, and format. Use scanners, electronically transmitted files, or other forms of character recognition systems and media.
Prepare reports, letters, motions, pleadings, and other correspondence, as needed. Organize, process and/or deliver mail and other legal documents.
Perform courier duties.
Run NCIC/FCIC reports and other criminal history reports. Pull case files as needed.
Bilingual employees will assist in translations. Perform any duties as required.
CLERICAL SPECIALIST II
Perform duties of Clerical Specialist I as necessary.
Maintain calendars; assist in pulling calendar paperwork for file preparation. Scan documents, route them to the electronic case file, and up-load digital media. Run statistical reports as required and handle special assignments.
Perform any and all duties as required.
CLERICAL SPECIALIST III-V
Perform duties of Clerical Specialist I and II as necessary. Supervise and train other Clerical Specialists as needed. Take and transcribe dictation, transcribe recorded information. Perform any and all duties as required.
MINIMUM TRAINING AND EXPERIENCE Basic skills testing may be required. CLERICAL SPECIALIST I
A high school diploma or equivalency.
CLERICAL SPECIALIST II
A high school diploma or equivalency and one (1) year of experience or an equivalent combination of training and experience.
CLERICAL SPECIALIST III
A high school diploma or equivalency and two (2) years experience or an equivalent combination of training and experience.
Job Type: Full-time
Pay: $36,500.00 - $45,000.00 per year Benefits:
* Health insurance
* Life insurance
* Paid time off
Schedule:
* 8 hour shift
* Monday to Friday Experience:
* Customer service: 1 year (Preferred) Work Location: In person
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS at ************** on how your current benefits may be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location:
PM Front Desk Agent
Front desk clerk job in Key West, FL
Property Description
Discover a unique opportunity to be part of the rich history of Key West at the Key West Historic Inns Collection. Formerly known as Kimpton Key West, our historic collection boasts 219 guestrooms across Winslow's Bungalows, Lighthouse Hotel, Ridley House, Ella's Cottages, and Fitch Lodge. These buildings, originally homes for army officers, industrialists, and steamboat captains, reflect architectural styles from Conch to Queen Anne. Built when Key West was Florida's largest city in 1900, each structure holds captivating stories of gold discoveries and vaudeville performances. Join us and become a part of a team that embraces the vibrant past while offering unparalleled hospitality. Explore our property history at *************************** for more information.
Overview
Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.
Please note that shift hours will be 3pm - 11pm.
Summary:
Provide exceptional customer service, creating a positive first impression for guests
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
Collaborate with other departments to ensure seamless guest experiences
Maintain a clean and organized front desk area
Handle cash and credit card transactions accurately
Demonstrate a strong attention to detail and a proactive approach to guest satisfaction
Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!
Qualifications
Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Availability to work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Salary Range Starting from USD $0.00/Hr.
Auto-ApplyFront Desk Agent
Front desk clerk job in Key West, FL
WE ARE Ocean Key Resort and Spa is a 4 diamond award-winning resort in downtown Key West, FL. We are located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical Spa, picturesque pool and lounge, fitness center, and so much more!
OUR CULTURE | Individual Distinction, Collective Soul
The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.
A day in the life...
A Front Desk Agent greets guests, manages check-ins/outs, handles reservations, answers calls, processes payments, and resolves issues, acting as the first point of contact to ensure a positive guest experience.
At this time, we are only considering applicants who reside in the Florida Keys and/or have secured housing for relocation to a commutable distance to Key West, FL.
Requirements
You own this if you have: Previous Front Desk Agent experience, preferably working at a luxury property.
* Computer and software proficiency: Efficiently using a keyboard, logging in/out, and navigating the operating system(s)
* Internet and web navigation: Using web browsers, searching for information, and utilizing company online software system(s)
* Must be able to exert physical effort in lifting 5 pounds to 50 pounds on occasion
* Push/Pull 50 + pounds on occasion
* Endure various physical movements throughout the work area
* Remain in stationary and mobile position for at least 8 hours throughout work shift
* Satisfactorily communicate with guests, management and co-workers to their understanding
* Must have positive attitude
The above list of duties and responsibilities is not intended to be exclusive, other responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job may be required from time to time with or without notice. While this job description is intended to be an accurate reflection of the current job, management does reserve the right to revise or alter the duties of the job either temporarily or permanently as required.
We've got you covered… At Ocean Key Resort and Spa, we are proud to offer our team members amazing perks and benefits.
* Health Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most
* Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and even Pet Insurance
* 401K plan with matching
* Team Member parking reimbursement program
* On Demand Pay- access to your pay before payday
* Paid Holidays/Personal/Vacation/Sick time
* Company-Sponsored Parking program for team members
* Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts (nationwide)
* Career growth opportunities and Recognition Programs
* Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.
* *Certain benefits apply only to full time employment status and introductory eligibility period applies
Are you ready to join the excitement? At Ocean Key Resort and Spa, we look for team members with a high amount of integrity and a positive hospitality-driven mindset. We look forward to reviewing your application and resume.
At Ocean Key Resort and Spa, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team!
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Front Desk Clerk
Front desk clerk job in Big Pine Key, FL
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
of Front Desk Clerk in Big Pine Key, Florida.
What you'll do:
Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences.
Your job will include:
Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
Process payments and deposits.
Run reports and submit maintenance request forms to ensure office efficiency.
Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
Prioritize customer satisfaction, address conflicts and solve problems promptly
Responsibilities are not limited to the duties above.
Experience & skills you need:
High school diploma or equivalent experience.
1+ years of experience in customer service with exceptional customer service skills.
Strong organizational skills and meticulous attention to detail.
Computer literacy and the ability to learn new systems.
In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at ********************************* for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.
Auto-ApplyFront Desk Agent
Front desk clerk job in Key West, FL
Job Description
We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.
The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Short Term Disability
Free Associate Parking
Free Meal for every shift worked
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
Responsibilities:
Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing front desk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities
Qualifications:
High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
Overnight Front Desk Agent
Front desk clerk job in Key West, FL
We are looking for highly organized candidates with excellent people skills for the position of Overnight Front Desk Agent. Overnight Front Desk Agents are responsible for making lasting impressions, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.
The best Overnight Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Responsibilities:
Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing front desk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities
Qualifications:
High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Short Term Disability
Free Associate Parking
Free Meal for every shift worked
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
Auto-ApplyFront Desk Agent
Front desk clerk job in Key West, FL
We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.
The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Responsibilities:
Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing front desk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities
Qualifications:
High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Short Term Disability
Free Associate Parking
Free Meal for every shift worked
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
Auto-ApplyFront Desk Agent - La Concha Key West, Autograph Collection
Front desk clerk job in Key West, FL
What you will be doing
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
Make reservations for all future guests for the hotel, using up-selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates.
Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request.
Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.
Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request.
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
Assist in resolving guest complaints, ensuring guest satisfaction in each interaction.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer, Synergy or manual system,
including all daily transactions and those which are not performed often.
Assist front desk with check-ins, check-outs and any other day to day functions
Have knowledge of hotel property, hotel staff and hotel services, with hours of operation. Give clear directions to hotel facilities for inquiring guests.
Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
Attends all front desk meetings and trainings
Front Desk Agent
Front desk clerk job in Key West, FL
Full-time Description
WE ARE
Ocean Key Resort and Spa is a 4 diamond award-winning resort in downtown Key West, FL. We are located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical Spa, picturesque pool and lounge, fitness center, and so much more!
OUR CULTURE | Individual Distinction, Collective Soul
The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.
A day in the life...
A Front Desk Agent greets guests, manages check-ins/outs, handles reservations, answers calls, processes payments, and resolves issues, acting as the first point of contact to ensure a positive guest experience.
At this time, we are only considering applicants who reside in the Florida Keys and/or have secured housing for relocation to a commutable distance to Key West, FL.
Requirements
You own this if you have: Previous Front Desk Agent experience, preferably working at a luxury property.
Computer and software proficiency: Efficiently using a keyboard, logging in/out, and navigating the operating system(s)
Internet and web navigation: Using web browsers, searching for information, and utilizing company online software system(s)
Must be able to exert physical effort in lifting 5 pounds to 50 pounds on occasion
Push/Pull 50 + pounds on occasion
Endure various physical movements throughout the work area
Remain in stationary and mobile position for at least 8 hours throughout work shift
Satisfactorily communicate with guests, management and co-workers to their understanding
Must have positive attitude
The above list of duties and responsibilities is not intended to be exclusive, other responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job may be required from time to time with or without notice. While this job description is intended to be an accurate reflection of the current job, management does reserve the right to revise or alter the duties of the job either temporarily or permanently as required.
We've got you covered… At Ocean Key Resort and Spa, we are proud to offer our team members amazing perks and benefits.
Health Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most
Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and even Pet Insurance
401K plan with matching
Team Member parking reimbursement program
On Demand Pay- access to your pay before payday
Paid Holidays/Personal/Vacation/Sick time
Company-Sponsored Parking program for team members
Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts (nationwide)
Career growth opportunities and Recognition Programs
Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.
*Certain benefits apply only to full time employment status and introductory eligibility period applies
Are you ready to join the excitement? At Ocean Key Resort and Spa, we look for team members with a high amount of integrity and a positive hospitality-driven mindset. We look forward to reviewing your application and resume.
At Ocean Key Resort and Spa, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team!
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Part-Time Front Desk Agent
Front desk clerk job in Key West, FL
Who we are: A Cuban-Inspired Paradise in Key West! Waterfront located, Havana Cabana radiates Cuba's joyful and sometimes rebellious spirit, embracing the art & culture that famously seduced Hemingway and deeply influenced Key West! Named one of Florida's Top 10 Resorts by Travel & Leisure, Havana Cabana is a lush escape from reality where the best of Key West is experienced with an intoxicating Cuban flare.
What we are looking for:
* Greeting and thanking guests in a sincere, friendly manner.
* Checking guests in on arrival and out on departure.
* Posting charges to appropriate guest accounts.
* Anticipating and addressing guests' needs, and resolving their problems and complaints.
* Assisting guests with disabilities.
* Operating switchboard and assisting with inquiries.
* Assisting the reservations manager with taking reservations.
* Collaborating and communicating with other internal departments to ensure guest satisfaction.
* Complying with company procedures and safety policies.
* Performing duties on a daily checklist.
Qualifications:
* High school diploma or suitable equivalent.
* 1+ years Front Desk Agent experience preferred.
Company Benefits:
* Competitive hourly wage + tips
* Medical, Dental, Vision and other ancillary benefits
* Employee discounts on food and beverages
* Flexible scheduling
* 401k Company Matching
* Opportunities for advancement
* Paid Parental Leave and more!
Front Desk Agent - La Concha Key West, Autograph Collection
Front desk clerk job in Key West, FL
What you will be doing
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
Make reservations for all future guests for the hotel, using up-selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates.
Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request.
Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.
Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request.
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
Assist in resolving guest complaints, ensuring guest satisfaction in each interaction.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer, Synergy or manual system,
including all daily transactions and those which are not performed often.
Assist front desk with check-ins, check-outs and any other day to day functions
Have knowledge of hotel property, hotel staff and hotel services, with hours of operation. Give clear directions to hotel facilities for inquiring guests.
Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
Attends all front desk meetings and trainings
Front desk supervisor and Front desk agents
Front desk clerk job in Marathon, FL
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Signing bonus
Seeking front desk agents and an evening FD supervisor. Must be proficient in computers and technology. Some clerical and must be friendly and a people person!
Front Desk Supervisor | Faro Blanco Resort & Yacht Club, a Curio by Hilton
Front desk clerk job in Marathon, FL
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
Other duties as assigned.
Responsibilities
Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications
Minimum one year experience in a similar position. Prior supervisory experience a plus.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.
Auto-ApplyConcierge Desk
Front desk clerk job in Key West, FL
Company: Spottswood Adventures
Job Type:commission based pay
Are you a friendly, customer-oriented, sales driven individual who loves providing exceptional service? We are currently seeking a dedicated Sales Agent to join our team at Spottswood Adventures in the beautiful city of Key West. As a Sales Agent, you will play a crucial role in ensuring Key West visitors are seeing all the best in Key West
Responsibilities:
- Provide information and recommendations about local attractions, restaurants, entertainment, and events.
- Book reservations for dining, transportation, tours, and other activities as requested by visitors.
- Keep up-to-date with current attractions, events, and news in the Key West area.
- Maintain a neat and organized work area and display area.
Requirements:
- Previous experience in Key West is preferred
- Currently living in Key West with knowledge of the Key West area, including local attractions, restaurants, and entertainment options.
- Exceptional interpersonal and communication skills.
- Strong problem-solving abilities and the ability to handle difficult situations with tact and diplomacy.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Fluent in English; additional languages are a plus.
- Proficient in using computer systems and software applications.
- Must be able to work outside in the heat and weather. The location is covered and has a fan to keep you cool
Auto-ApplyFront Desk Clerk
Front desk clerk job in Big Pine Key, FL
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! of Front Desk Clerk in Big Pine Key, Florida. What you'll do: Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences.
Your job will include:
* Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
* Process payments and deposits.
* Run reports and submit maintenance request forms to ensure office efficiency.
* Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
* Prioritize customer satisfaction, address conflicts and solve problems promptly
* Responsibilities are not limited to the duties above.
Experience & skills you need:
* High school diploma or equivalent experience.
* 1+ years of experience in customer service with exceptional customer service skills.
* Strong organizational skills and meticulous attention to detail.
* Computer literacy and the ability to learn new systems.
In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at ********************************* for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.
Auto-ApplyFront Desk/Dive Retail
Front desk clerk job in Cudjoe Key, FL
We are looking for talented friendly individuals for our front desk area! Laid back atmosphere separates us from the rest!
HOTEL RESPONSIBILITIES:
· Perform all check-in and check-out tasks
· Manage online and phone reservations
· Inform customers about payment methods and verify their credit card data
· Register guests collecting necessary information (like contact details and exact dates of their stay)
· Welcome guests upon their arrival and assign rooms
· Provide information about our hotel, available rooms, rates and amenities
· Respond to clients' complaints in a timely and professional manner
· Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
· Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
· Upsell additional facilities and services, when appropriate
· Maintain updated records of bookings and payments
Dive Shop Retail Responsibilities:
Booking/Registering customers who will be on the snorkel/dive boats
Understanding and upselling diving equipment & classes to customers (training will be provided)
Working with Captains to ensure they have everything they need
Replenishing retail items
REQUIREMENTS AND SKILLS
· Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
· Customer service positive attitude!
· Excellent communication and organizational skills
The resort operates 7 days a week.
We are looking for Openers and Closers.
Opening shift is 7:30am - 1:00pm
Closing shift is 12:00pm - 7:00pm
Auto-ApplyPart-Time Office Assistant Andy & Dave's Garage, Marathon, FL
Front desk clerk job in Marathon, FL
Job DescriptionBenefits:
Competitive salary
Paid time off
Part-Time Office Assistant Andy & Dave's Garage, Marathon, FL
Family-Owned & Operated Since 1974
At Andy & Dave's Garage, we pride ourselves on delivering excellent service and creating a friendly, family-oriented environment. We are currently seeking a Part-Time Office Assistant with the potential to transition to a full-time role after a 90-day probationary period.
Key Responsibilities:
Answering phones and interacting courteously with customers
Scheduling appointments and handling customer inquiries
Assisting with data entry into our CRM system
Managing billing and inventory of stocked parts
Ensuring a warm and welcoming atmosphere for customers
Providing outstanding customer service at all times
Qualifications:
Strong customer service skills with a friendly and professional demeanor
Excellent communication and organizational skills
Ability to multitask in a fast-paced environment
Bilingual (English/Spanish) is a plus
Experience with CRM systems is a plus, but not required
Previous office or administrative experience preferred
This is a part-time position to start, with the potential to become full-time after a 90-day probationary period.
How to Apply:
Please submit your resume and a brief cover letter to *********************. No phone calls, please.
Easy ApplyOvernight Front Desk Agent
Front desk clerk job in Key West, FL
Job Description
We are looking for highly organized candidates with excellent people skills for the position of Overnight Front Desk Agent. Overnight Front Desk Agents are responsible for making lasting impressions, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.
The best Overnight Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Responsibilities:
Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing front desk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities
Qualifications:
High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Short Term Disability
Free Associate Parking
Free Meal for every shift worked
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
Front Desk Agent
Front desk clerk job in Key West, FL
We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.
The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Short Term Disability
Free Associate Parking
Free Meal for every shift worked
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
Responsibilities:
Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing front desk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities
Qualifications:
High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
Auto-ApplySpa Front Desk Agent
Front desk clerk job in Marathon, FL
A Spa Front Desk Agent is one of the most valuable assets to the success of our business. Since our company is built on our reputation and client's word of mouth, it is vital to our success that we provide exemplary service to all guests upon arrival to the Calm Waters Spa and make a lasting impression on their farewell. Spa Front Desk Agents must ensure all guest's needs are satisfied to solidify their decision to return to the Spa.
ESSENTIAL FUNCTIONS:
* Greets and registers guests upon their arrival at the Spa
* Ensures the accuracy of guest file information
* Schedule spa services on a computerized spa system
* Posts guest charges
* Assists guests in understanding and settling their accounts
* Maintain eye contact when addressing external and internal guests
* Properly open & close the spa each day according to Standard Operating Procedures
* Acknowledge & greet everyone who enters & leaves spa facilities
* Maintain a clean, safe, fully stocked, and well-organized work area
* Regularly attend, participate in, and support training and staff meetings for the spa
ADDITIONAL RESPONSIBILITIES:
In addition to performing the essential functions, this position may be required to perform additional functions according to the needs of the spa and as assigned by the supervisor. These responsibilities may include but are not limited to the following:
* Be on time for your shift
* Provide locker room coverage as necessary
* Ensuring guests have filled out health history forms, and therapists are aware of any guest conditions
* Promote the sales of additional spa services and gift certificates in a positive and motivational way
* Assist in all areas of spa operation as requested by management
* Develop the ability to work without constant direct supervision and remain at assigned post for extended periods
* Communicate to management any occurrences involving staff or guests in the spa that require attention
KNOWLEDGE, SKILLS, AND ABILITIES:
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the job's essential functions with or without reasonable accommodation, using some other combination of skills and abilities.
Knowledge:
* Spa Coordinators provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation.
* Utilize spa computers with skill and proficiency.
Skills:
* Excellent verbal English communication skills
* Exceptional communication, listening, and people skills
Abilities:
* Ability to manage payments according to procedures
* Ability to work independently and within a team
* Ability to project a positive attitude over the telephone
* Must be detail-oriented and have the ability to multi-task
QUALIFICATION STANDARDS:
Education:
* High school diploma or GED
Experience:
* At least one year of consistent, steady work experience with the general public, specifically in customer service
* Previous hotel front desk experience helpful
Other:
* Pleasant personality; self-starter; enthusiastic team player; self-motivated. Spontaneous desire to assist others and provide excellent service. Passion for anticipating and exceeding our guests' needs. Flexibility with schedule, including weekends and holidays.