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Front line agent vs insurance representative

The differences between front line agents and insurance representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, an insurance representative has an average salary of $35,958, which is higher than the $33,693 average annual salary of a front line agent.

The top three skills for a front line agent include quality customer service, insurance products and inbound calls. The most important skills for an insurance representative are customer service, patients, and health insurance.

Front line agent vs insurance representative overview

Front Line AgentInsurance Representative
Yearly salary$33,693$35,958
Hourly rate$16.20$17.29
Growth rate6%6%
Number of jobs118,70687,843
Job satisfaction--
Most common degreeBachelor's Degree, 49%Bachelor's Degree, 45%
Average age4646
Years of experience--

Front line agent vs insurance representative salary

Front line agents and insurance representatives have different pay scales, as shown below.

Front Line AgentInsurance Representative
Average salary$33,693$35,958
Salary rangeBetween $25,000 And $45,000Between $29,000 And $44,000
Highest paying City-Lacey, WA
Highest paying state-Washington
Best paying company-Santander Bank
Best paying industry-Finance

Differences between front line agent and insurance representative education

There are a few differences between a front line agent and an insurance representative in terms of educational background:

Front Line AgentInsurance Representative
Most common degreeBachelor's Degree, 49%Bachelor's Degree, 45%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Front line agent vs insurance representative demographics

Here are the differences between front line agents' and insurance representatives' demographics:

Front Line AgentInsurance Representative
Average age4646
Gender ratioMale, 47.4% Female, 52.6%Male, 29.8% Female, 70.2%
Race ratioBlack or African American, 9.4% Unknown, 3.6% Hispanic or Latino, 16.1% Asian, 4.9% White, 65.8% American Indian and Alaska Native, 0.1%Black or African American, 9.4% Unknown, 3.6% Hispanic or Latino, 16.1% Asian, 4.9% White, 65.9% American Indian and Alaska Native, 0.1%
LGBT Percentage7%7%

Differences between front line agent and insurance representative duties and responsibilities

Front line agent example responsibilities.

  • Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
  • Answer incoming calls to troubleshoot and assist the client in repairing their lap top computers.
  • Sell home, auto, life, long term care insurance as well as annuities.
  • Offer home, auto, life and annuities to AAA members, through networking and prospecting.
  • Demonstrate strong understanding of Comcast products, promoting and selling offerings to individual customers by knocking every door within assign territories.
  • Follow Allstate training system to optimize customer experience.

Insurance representative example responsibilities.

  • Cold-Cal to generate leads for individual life and disability insurance and annuities.
  • Confer with AAA members to discuss options and plans for the insurance needs of family and services provide.
  • Promote AAA insurance to current, former, and potentially new customers by providing quality and accurate product knowledge.
  • Assist field agents with Medicare applications, review Medicaid state system regarding eligibility.
  • Review medical web sites and Medicare inquiry system to determine eligibility for Medicaid and other insurance policies.
  • Facilitate communications between doctors, hospitals, third party insurance companies and patients to obtain and verify patient billing information.
  • Show more

Front line agent vs insurance representative skills

Common front line agent skills
  • Quality Customer Service, 22%
  • Insurance Products, 20%
  • Inbound Calls, 12%
  • Technical Assistance, 6%
  • Life Insurance, 4%
  • Troubleshoot, 4%
Common insurance representative skills
  • Customer Service, 18%
  • Patients, 16%
  • Health Insurance, 6%
  • Medicaid, 4%
  • Insurance Coverage, 4%
  • Data Entry, 4%