Guest service representative jobs in Asheville, NC - 201 jobs
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Guest Service Representative
Asheville 3.9
Guest service representative job in Asheville, NC
1838 Hendersonville Road, Suite A-102 Asheville, NC 28803 Full-time and Part-time positions available in GuestService, Back of House (Baking and Frosting), and Shift Lead Our mission is to Bring the Joy every day! Through working hard and having fun, we love to create a warm and welcoming place for our guests and employees, and with teamwork and guidance, we cultivate an incredible work environment for our team on a daily basis. The Nothing Bundt Cakes (NbC) GuestServiceRepresentative creates a welcoming environment for our guests, offers creative solutions for celebratory occasions and sells our delicious cakes. The GSR is the first point of brand contact in our bakery and serves in an essential role to create a memorable experience and leave a positive, lasting impression.
Our managers are committed to your success and further development, within the brand and overall career. You will gain industry-demanding experience at the highest level and with an emphasis on celebration!
Accountabilities/Duties:
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm
Maintains strong product knowledge to educate guests
Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
Processes guest orders efficiently and accurately utilizing point-of-sale system
Upholds a clean and organized bakery, which includes routine sweeping/mopping of the floor, and cleaning of countertops, windows and other surfaces.
Maintains a consistent work attendance and punctuality record.
Education, Certifications and Work Experience Requirements:
Applicants must be 14 years of age or older. Applicants under 18 years old are required to get a NC Workers Permit
Benefits:
Matching 401(K) (age 21+)
50% in-bakery discount
Flexible Scheduling
Work/life balance
$15 per hour (20+ hours per week)
Compensation: $12.00 - $15.00 per hour
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes .
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
$12-15 hourly Auto-Apply 60d+ ago
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GUEST SERVICES REPRESENTATIVE
KOA 4.2
Guest service representative job in Cherokee, NC
REPORTS TO GuestServices Lead, Guest Experience Supervisor and/or Assistant General Manager The GuestServiceRepresentative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store.
SPECIFIC DUTIES
Greet and welcome all guests approaching the front desk in accordance with KOA standards.
Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
Prepare reports as required, relating to shift check-list, and down-time reports.
Answer inquiries from guests regarding campground amenities and local attractions.
Fully comprehend and be able to operate all relevant aspects of the campground property management system.
Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
Be familiar with all in-house groups.
Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times.
Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
Notify management of any pertinent information related to daily shift activities.
Maintain high standards of professionalism, customer service, quality and cleanliness.
Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
Increase revenues through up-selling strategies and profitability of ancillary income.
Maintain health standards and ensure guests and team members are in a safe and secure environment.
Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.
Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EXPECTED RESULTS
Demonstrates positive attitude with guests, management, team members and vendors.
Consistent maintaining of arrivals, departures and campground census reports.
Attention to detail when handling reservations and/or registering guests.
Promotion of ancillary revenue streams.
Meet Quality Assurance standards.
JOB QUALIFICATIONS
Hear and speak the English language fluently
Strong decision-making ability
Excellent communication, collaboration, and delegation skills with ability to manage confrontation
Strong working knowledge of operational procedures
Comfortable in a fast-paced and high-pressure environment.
Motivated, goal oriented and results driven
Ability to maintain confidentiality
Able to work nights, weekends, and holidays
PHYSICAL REQUIREMENTS
Ability to stand for long periods of time.
Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
Able to work inside and outdoors and in various climates.
$27k-33k yearly est. 19d ago
FRONT DESK GUEST SERVICE AGENT - PT
Sohum Mountain Healing Resort
Guest service representative job in Asheville, NC
Job DescriptionDescription:
Company Statement
Ayurprana is an innovative young company founded on the belief that Ayurveda and ancient healing wisdom have the power to transform lives. Under the guidance of Vasant Lad, BAM&S, MASc, Ayurprana offers health coaching, interactive webinars, and impactful online educational courses to help people live optimally. Ayurprana is now opening a facility called So-Hum Mountain Healing Resort, that will help facilitate healing at all levels for an individual to release body work, detox panchakarma therapies, and educational class (yoga, breath work, meditation, nutrition, etc…) to help support an individual in his / her healing process.
Nestled in the heart of the Blue Ridge Mountains, Sohum Mountain Healing is a space where nature and ancient wisdom come together to create transformational experiences. We offer healing experiences that promise to rejuvenate the mind, body, and spirit. Guest can spend their days immersed in the timeless wisdom of Ayurveda and Yoga to allow themselves a space to reflect, heal, and awaken to a greater sense of Self.
Position Statement
The GuestService Agent is a key team member and essential for the successful operation and administration of the Front Office. The GuestService Agent must focus on providing exceptional customer satisfaction by continually ensuring the center's touch points of the retreat center are properly executed at all times. All retreat center operations must be executed at the highest level of professionalism and courtesy. The GuestService Agent must drive results through effective completion of the shift checklist and following through on all requests. The GuestService Agent must ensure that our associates and our clients are treated with the utmost respect at all times since they are the key to our success. Must have a strong hospitality background with a desire to serve.
Responsibilities - (not limited to)
Make all guests and clients feel taken care of
Perform functions using a variety of tech programs
Coordinate with clients and other team members for all client treatments and activities
Maintain organization
Participate in the Resort's required daily and weekly meetings with enthusiasm and commitment to success
Stand and move throughout front office and continuously perform job functions
Access and accurately input computer information
Successfully prioritize, delegate, organize and multi-task
Effectively display a high level of patience with clients in highly charged times
Ensure that the front desk and lobby area are clean and well maintained
Fully complete daily checklist
Promptly answer phone and use a clear and concise voice when speaking
Interact positively with clients and take action to resolve issues to maintain high client satisfaction
Assist in other departments as necessary
$18/hr starting rate.
This is a part time position. 6am-2pm Monday and Tuesday. 2pm-10pm on Saturday.
Requirements:
Position Requirements - (not limited to)
Exceptional proven Customer Service
At least 2 years experience in the Hospitality industry
Professional demeanor
Ability to identify and resolve customer needs
Must be able to create and inspire a positive and harmonious environment for team, clients, and visitors
Physical Requirements - (not limited to)
Must be able to lift, push, pull, and carry up to 50 lbs.
Must be able to stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs, and walk on uneven surfaces.
Must be able to recognize, register, and respond visually to color and depth perception.
Must be able to communicate verbally and in writing.
Must be able to work indoor, outdoor, in extreme heat and cold.
Must be able to work around moderate noise level.
$18 hourly 27d ago
Experienced Guest Services Supervisor
Hulsing Enterprises
Guest service representative job in Asheville, NC
Primarily supervises front desk agents to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
Essential Duties & Responsibilities:
Maintain a friendly and warm demeanor at all times.
Set the standard for guest relations at the Front Desk.
Obtain all necessary information when taking room reservations.
Monitor all V.I.P. and special guest requests.
Fully comprehend and execute all relevant phases of the front desk computer system.
Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
Be aware of all rate packages and promotions currently in effect.
Be familiar with all in-house groups. Be aware of all black out and restricted dates.
Be able to perform all duties of Front Desk Agent.
Have knowledge of and assist in all emergency procedures as required.
Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
Answer all guest inquiries in a timely and professional nature.
Be involved in departmental meeting planning and execution.
Help maintain productivity levels at or above budgeted standards.
Assist in training of new hires and current associates on a regular basis.
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
Resolve guest issues, complaints, problems in a quick, efficient manner to maintain a high level of satisfaction and quality service.
Adhere to Brand standards and company policies.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Performs other duties as assigned.
Qualifications
Knowledge and Skills Required:
High School Education and relevant hotel experience
Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
$26k-33k yearly est. 17d ago
Front Desk Agent
Crown Hotel & Travel Management LLC
Guest service representative job in Weaverville, NC
Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry. MUST WORK WEEKENDS.
Part-Time
Benefits
Insurance (Medical, Dental and Vision)
Supplemental Insurance
Enhanced Paid Time Off (PTO) Plan
Paid Training
Fantastic Company Culture
Job Responsibilities
Receiving accommodation reservations from visitors
Taking the details of all arriving guests including payment information
Allocating rooms to all guests
Providing information to guests about the procedures, policies, and facilities of the hotel
Providing the guest with the necessary tourism information
Handling all customer concerns and queries
Issuing receipts to the guests
Ensuring the safety and security of all guests
Maintain all guest reservations in accordance with credit card security requirements
Balance and properly account for cash drawer at the desk for each shift
Maintain all training requirements as set forth by General Manager
Assisting guests with safety deposit box forms and keys as outlined by GM
Wear a provided uniform and name tag at all times on the property
Perform routine cleaning throughout the work area
Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel
Respond to guest's requests for immediate repairs
Report lost-and-found items in accordance with hotel procedures
All other assigned duties
Qualifications/Requirements
High school diploma or equivalent
Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
Must display very good organization and time management skills
Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
Must be able to regularly lift and carry up to 20 pounds without assistance
To always maintain a high standard of personal hygiene and appearance
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$23k-29k yearly est. Auto-Apply 60d+ ago
Front Desk Agent
Driftwood Hospitality Management 4.3
Guest service representative job in Asheville, NC
Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
The Radical Hotel is not your average stay-it's bold, creative, and unapologetically different. We're looking for a Front Desk Agent who thrives in a high-energy, guest-focused environment and wants to be part of one of Asheville's most dynamic hospitality teams.
What You'll Do:
Serve as the first point of contact for guests, creating a warm, memorable welcome.
Handle check-in, check-out, and reservation processes with efficiency and accuracy.
Provide insider knowledge and personalized recommendations on Asheville's best food, art, and culture.
Respond to guest inquiries and resolve issues with professionalism, creativity, and care.
Collaborate with housekeeping, F&B, and other hotel departments to ensure a seamless guest experience.
What We're Looking For:
Prior front desk, customer service, or hospitality experience preferred-but not required.
Strong communication and problem-solving skills.
A genuine passion for creating memorable guest experiences.
Comfortable with technology (PMS systems, POS, email, etc.).
Positive, team-oriented attitude with flexibility to work evenings, weekends, and holidays.
Why Join Us:
Be part of a vibrant, one-of-a-kind hotel in the heart of Asheville's River Arts District.
Competitive pay and benefits package.
Growth opportunities within a creative and expanding hospitality group.
A workplace culture that values individuality, authenticity, and fun.
If you're ready to bring personality, energy, and care to every guest interaction, we want you on our team.
Qualifications
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
Prior hospitality experience preferred, but not required.
Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Ability to read, listens, and communicates effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.
PHYSICAL DEMANDS
Ability to stand and move throughout front office and continuously performs essential job functions.
Stand 95% of shift
Lifting up to 25 pounds maximum.
Occasional twisting, bending, stooping, reaching, standing, walking.
Frequent talking, hearing, seeing and smiling.
Benefits
401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room Discounts
Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
$24k-29k yearly est. 9d ago
Front Desk Agent
Firc Group N C 4.0
Guest service representative job in Asheville, NC
The Front Desk Agent at the Cambria Hotel Downtown Asheville are responsible for the guest registration process and communication of hotel services and promotions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
Provide exceptional guestservice with welcoming greetings, body language, and undivided attention.
Hotel check in/check out, ensuring proper credit is received, special requests are noted/fulfilled, and accurate information is established.
Record and process reservations and cancellations.
Thoroughly complete all guest transactions associated with the Front Desk computer system.
Maintain an up-to-date working knowledge of all hotel amenities as well as any special events.
Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
Be knowledgeable of all emergency procedures and hotel policies.
Accurately maintain house bank and handle all credit cards and cash according to hotel policies and procedures.
Follow set procedures on postings, charges, credit cards, and refunds.
Answer the telephone in a professional manner and assist guests with any questions, directions to the property, etc.
Other duties as assigned by supervisor.
JOB REQUIREMENTS:
One year hotel front desk experience preferred but not required.
Excellent guestservice skills.
Proficiency in the English language both verbal and written.
Organizational skills including follow-through, problem solving and communication.
Ability to stand for hours at a time.
Must be able to work all shifts AM and PM, Holidays and Weekends.
Qualifications
Who We Are
Under the leadership of Founder Antonio O. Fraga and Son Alexander W. Fraga, FIRC Group, Inc. has established a distinguished reputation within Asheville and the surrounding area for providing careers and growth opportunities for so many. Our businesses include the Cambria Hotel Downtown Asheville, Haywood Park Hotel, Country Inn & Suites at Westgate, Isa's French Bistro, and Hemingway's Cuba Restaurant. This fall we will be opening Hola Restaurant featuring Spanish cuisine in the heart of downtown Asheville and we've begun a multi-use project called Main Street in Enka Village featuring a fourth hotel and restaurant, retail space, and condominiums.
To date, we are 185 strong providing great memories through hotel and culinary experiences. Come join our team as we continue to grow!
Work / Life Balance
Our company values and appreciates your investment of time and dedication to its success. Here are programs to reciprocate for your time away from work:
Paid Vacation for full-time associates
Paid Personal Time Off for all associates
Paid Holidays following 90 days of employment for all associates
We Care For You
FIRC Group, Inc. sponsors an affordable, comprehensive benefits program for full-time employees that includes medical, dental, and vision plans.
Downtown Parking
We provide associate parking, alleviating your need to find costly parking on your own.
Career Development
We provide the training needed to set you up for success, the coaching and performance feedback to sharpen your skills, and the encouragement to strive for your goals. Many of our current leaders once started as newcomers to hospitality.
$23k-28k yearly est. 17d ago
Front Desk Agent/PBX Operator | Full Time
Omni Hotels & Resorts
Guest service representative job in Asheville, NC
The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.
Omni Grove Park Inn and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.
Job Description
*Eligible for Upsell Incentive**
Front Desk Agent/PBX Operators are responsible for providing a five-star welcome and departure experience to each guest, as well as serving as ambassadors throughout the guest's stay. Front Desk Agent/PBX Operators make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agent/PBX Operators are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments, especially our Concierge, Bell-Door and Ideal Services teams. They will direct and assist guests and associates with communication needs in accordance with Omni Standards
Responsibilities
Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Issue safe deposit boxes to guests and ensure security of key
Monitor, send, and distribute guest faxes
Generate, print, and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages, and promotions.
Answer incoming telephone calls to the hotel efficiently and courteously.
Direct phone calls and messages to appropriate personnel or guest.
Assist all guests and employees.
Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.
Recording and making Wake up calls.
Receiving and sending facsimile messages as needed, as well as operating switchboard and two-way radio
Qualifications
Available for weekends and holidays, as well as mornings and evenings.
Previous customer service experience preferred
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly, and make concise decisions
Ability to prioritize, organize, and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Physical Requirements:
Computer skills required.
Must have the ability to work alone, with others, and remain at work station for entirety of shift.
Must be able to work a flexible schedule including weekends and holidays.
Must have customer service experience with excellent written and especially verbal communication skills
Ability to stand for the duration of an entire shift.
Ability to walk, run, bend, push, pull and lift moderate to heavy weight.
Must be able to sit for extended periods of time.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:
EEOC is the Law Poster
and the following link is the
OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to
applicationassistance@omnihotels.com
.
$23k-29k yearly est. Auto-Apply 7d ago
Front Desk Agent
The Foundry Hotel Asheville, Curio Collection
Guest service representative job in Asheville, NC
Raines Co. - Your Future is Now!
The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Essential Job Functions
Ensures Outstanding customer service at all times
Maintains a friendly, professional, cheerful, and courteous demeanor at all times
Accurately answers inquiries from potential guests and accepts hotel reservations
Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
Allocates rooms to expected arrivals after checking the guests preferences and special requests
Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.)
Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
Cross checks all billing instructions to ensure they are correctly updated
Handles group arrivals and pre-registers each guest
Ensures payments are made or on file for each guest and that billing is routed for groups correctly
Completes cash transactions and maintains full responsibility for personal bank
Ensures Front desk log (book or system) is read and updated
Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
Assists all departments in servicing the guests especially during high volume periods
Attends meetings as required
Experience and Education:
Experience in customer service, forward-facing, or other guest-related positions
Experience in the hospitality industry, hotels, restaurants or similar in various roles preferred
Proficient in Microsoft 365 or similar computer applications
Minimum High school diploma, GED or equivalent
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
EEO/D/V
Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.
$23k-29k yearly est. 6d ago
Night Auditor
Autocamp Hospitality Group
Guest service representative job in Asheville, NC
Full-time, Part-time Description
Our Asheville AutoCamp location is Opening Soon! We anticipate starting New Hire Welcome Orientation the week of January 19, 2026.
Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure.
AutoCamp is seeking a Front Desk Night Auditor to be responsible for front desk duties during the overnight shift and completing audit procedures on a nightly basis.
AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations - we call it Outdoor Hospitality.
Sound good? We'd love to hear from you. Be sure to fill out the application and if you have a resume and a cover letter attach them too.
Requirements
ESSENTIAL RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO:
Greet and welcome guests by speaking in a warm, friendly and courteous manner.
Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to Autocamp's policies.
Collect and distributes messages for guests.
Pre-register, block and take reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
Resolve guest complaints and assists with inquiries that relate to Autocamp's services, events, directions, local attractions, etc.
Assist in solving billing discrepancies.
Perform cancellations according to procedures.
Follow through and complete Supervisor's checklist by end of shift.
Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.
Attend department meetings.
Perform any other duties as requested by Supervisor.
DESIRED SKILLS AND EXPERIENCE
Ability and Comfort in Working with Cloud Based Applications
Preferred: Knowledge of Google Suite products.
Preferred: Customer service background.
Five year clean driving record strongly preferred.
EDUCATIONAL REQUIREMENTS AND PREFERENCES
No educational requirement.
Preferred: College degree in hospitality, business administration or similar.
THE RIGHT PERSON WILL….
Strong Relational Skills
Thoroughness and an Attention to Detail
Excellent and Attentive Customer Service
Must be a MacGyver, and able to find solutions when issues arise.
Salary Description $19/hr plus benefits and perks!
$19 hourly 42d ago
Guest Experience Specialist - AVL
Landmark Aviation
Guest service representative job in Fletcher, NC
As a Guest Experience Specialist, you are often the first and last impression our guests have - making you an essential part of the Signature Aviation experience. In this highly visible, hospitality-driven role, you'll warmly welcome guests and crew members with professionalism, care, and a genuine commitment to creating exceptional moments.
Whether you're greeting a VIP traveler, supporting a flight crew, or coordinating services behind the scenes, you bring grace under pressure and attention to detail that ensures every visit is smooth, comfortable, and memorable. Your reliability and pride in service directly reflect the Signature standard our guests trust.
This is a dynamic, hands-on position that requires flexibility to work varied schedules, including nights, weekends, and holidays, and the ability to operate in both indoor and outdoor environments, often near active aircraft and ground service equipment.
If you love delivering thoughtful service, working in a fast-paced setting, and being part of a high-end hospitality team, you'll thrive in this role.
$23k-32k yearly est. Auto-Apply 5d ago
Guest Experience Specialist - AVL
Working at Signature Aviation
Guest service representative job in Fletcher, NC
As a Guest Experience Specialist, you are often the first and last impression our guests have - making you an essential part of the Signature Aviation experience. In this highly visible, hospitality-driven role, you'll warmly welcome guests and crew members with professionalism, care, and a genuine commitment to creating exceptional moments.
Whether you're greeting a VIP traveler, supporting a flight crew, or coordinating services behind the scenes, you bring grace under pressure and attention to detail that ensures every visit is smooth, comfortable, and memorable. Your reliability and pride in service directly reflect the Signature standard our guests trust.
This is a dynamic, hands-on position that requires flexibility to work varied schedules, including nights, weekends, and holidays, and the ability to operate in both indoor and outdoor environments, often near active aircraft and ground service equipment.
If you love delivering thoughtful service, working in a fast-paced setting, and being part of a high-end hospitality team, you'll thrive in this role.
Minimum Education and/or Experience:
High School Diploma or General Education Degree (GED).
At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred.
Must possess a valid state driver's license.
Minimum of 18 years of age.
Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
Must be legally authorized to work in the jurisdiction of employment.
Must be able to exercise good judgment and follow directions/directives from supervisor/management.
Ability to drive standard and automatic transmission vehicles is preferred.
Additional essential knowledge and skills:
Hospitality Skills: Excellent guestservice skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate and act on guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred.
Language Skills: Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety-sensitive tasks. Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals.
Math Skills: Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, and fractions).
Communication Skills: Able to use telephone, fax, two-way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel.
Critical Thinking / Reasoning Ability: Ability to use rational thought to analyze and evaluate information, and to make informed decisions in a fast-paced environment.
Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests.
Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration is required to ensure accuracy in a busy setting.
Computer Skills: Ability to use a computer, learn necessary company software and timely complete Signature's training programs.
(Other duties may be assigned)
Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles.
Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner. This includes ensuring an efficient and accurate transfer of information through various methods between and among guests, the private aviation terminal (PAT), other Company departments, and external parties.
Accurately receive, dispatch, and completely process guest purchases and fuel transactions in accordance with Company procedures. May assist with some general accounting work and financial record keeping.
Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested.
Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns in an efficient and effective manner.
Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by guests.
Monitor arriving and departing flights and communicate with aircraft to coordinate services and assign to the Airside Experience Team. Use real-time system management (SIGops/SIGnet) to log and schedule requested services, change service status, and supervise the operation's flow by appropriately prioritizing services. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice, and newspaper.
Maintain and stock amenities in guest areas and ensure that lobby, pilot facing spaces, and restrooms are clean and free of debris.
Promote and sell the Company's services and products to aircraft passengers and crew.
Assist crews and guests with luggage, provide transportation from the facility to commercial terminal, hotel, or other nearby locations as required, and fulfill special requests. Assist pilots with access to weather information, portals, and computers.
Identify crewmembers, passengers, visitors, and vendors in accordance with all security procedures.
Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company's reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
Abide by emergency response procedures during critical events.
Understand, comply with, and enforce all Signature and airport security (physical, cyber and data) protocols.
Create accurate records pertaining to time worked and activities and services performed.
Use the Company contact management system to review, capture, and update customer preferences to provide a more personalized service experience.
Assist the Airside Experience team to ensure our guests receive an exceptional experience. Services include without limitation, valeting customer vehicles, wing walking, placing chocks and cones, and positioning stairs/jetway to aircraft.
Assist airlines with passenger service functions in certain locations as needed.
$23k-32k yearly est. Auto-Apply 5d ago
Guest Service Advocate
Primo Partners-Ben & Jerry's
Guest service representative job in Asheville, NC
Job Description
GuestService Advocate - Champion of Chunks and Swirls
Are you enthusiastic about delivering exceptional service and becoming the face of our brand? As a GuestService Advocate at Team Primo's Ben & Jerry's, you'll be at the forefront of customer interactions, providing world-class service and sharing your extensive knowledge of our iconic ice cream flavors. This part-time role is perfect for those who excel in customer engagement and want to make each guest's experience memorable.
Immerse yourself in the vibrant atmosphere of our scoop shops, where you'll master the art of scooping, waffling, and flavor coaching. Your role is crucial in maintaining our high standards of service and ensuring operational excellence during your shifts.
Join the Team Primo's Ben & Jerry's family, where your work is all about spreading joy and delicious flavors. Since 2008, our locally owned franchise has been a community staple, providing not just ice cream but a place for fun and connection. We're looking for passionate individuals who are ready to learn and grow with us.
Are you ready to scoop smiles and create joyful experiences? Apply today to become a GuestService Advocate. We're seeking energetic individuals who are dedicated to exceptional service and community involvement.
Position Overview:
Highlights: Customer Interaction, Flavor Expertise, Operational Support
Job Type: Part-Time GuestService Advocate
Work Hours: Flexibility to work weekends and late nights required
Base Pay: Competitive Hourly Rate + Tips
Benefits: One free large item after each shift, complimentary birthday cake during your birthday month
Location: Southeastern United States
Required Experience:
Passion for customer service and ability to engage positively with guests.
Strong communication skills and a team-oriented mindset.
Commitment to following operational procedures and maintaining high service standards.
$20k-27k yearly est. 5d ago
Front Desk Representative - Health & Fitness Center
Cottonwood Springs
Guest service representative job in Clyde, NC
Your experience matters
Haywood Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. By joining our team, you're embracing a vital mission dedicated to
making communities healthier
. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
More about our team
Join our team at the Health & Fitness Center. Our dedicated team of exercise specialists, certified instructors and trainers support the needs of our community. We have a wide variety of positions within our 54,000 square foot facility. This position works closely with all areas within the facility to serve the needs of our members. Teamwork, critical thinking and compassionate service are important as we deliver high quality programs and services for the members, patients and guests.
How you'll contribute
A Front Desk Representative who excels in this role:
Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
Greet patients and handle check-in/check-out process, including use of Clockwise system
Enter demographics and scan patient information into EMR and properly log patient into system
Verify patient demographic and insurance information, updating as needed
Collect patient payments
Answer and respond to inquiries, forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol
Maintain accurate accounting of cash drawer during shift
Call patients to follow up on their visit to MAUC, as needed
Maintain cleanliness and functionality of office, particularly lobby and registration area
Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
Comprehensive Benefits: Tailored benefit options for PRN employees, and more.
Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
Professional Development: Ongoing learning and career advancement opportunities.
Health & Fitness Center Access **************************************************************************
What we're looking for
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to read, write, and perform basic mathematical functions.
Minimum Education High school diploma or equivalent is required
Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff.
Technology proficiency: familiarity with the use of Microsoft Office Suite; ability to utilize practice management, EMR, and Clockwise software accurately and efficiently.
Organized, detail-oriented, and able to work well under pressure.
Efficient and accurate completion of daily tasks and data entry.
Professional appearance and manner.
More about Haywood Regional Medical Center
Haywood Regional Medical Center (HRMC) is a 154-bed acute hospital and includes 11 multi-specialty clinics that have been offering exceptional care to the Haywood County community for over 97 years. The campus, located in Clyde, is also home to the 54,000 square foot Haywood Regional Health & Fitness Center, and the 44,000 square foot Outpatient Care Center. HRMC also operates two urgent care centers in the county. We are proud to be recognized for an “A” hospital safety grade from The Leapfrog Group, The Joint Commission National Quality Approval, Screening Center of Excellence with Lung Cancer Alliance, accredited Chest Pain Center from American College of Cardiology, and Center of Excellence from Addario Lung Cancer Foundation.
EEOC Statement
“Haywood Regional Medical Center is an Equal Opportunity Employer. Haywood Regional Medical is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
$19k-24k yearly est. Auto-Apply 1d ago
Guest Services Associate
Go Rentals
Guest service representative job in Fletcher, NC
About Us Go Rentals was founded in 1995 to meet a clear need for a high-touch, quality vehicle rental service for discerning business and leisure travelers. Since its launch, Go Rentals has grown into a leading car rental service company with unrivaled knowledge, experience, and passion for aviation and hospitality. Today, Go Rentals continues to cater to the needs of Guests as well as aviation, travel, and hospitality professionals, with an extraordinary level of personalized service, beautifully maintained vehicles, and a dedicated team who go to heroic lengths to make the travel experience enjoyable, memorable, and convenient. We are proud to be the official Forbes Travel Guides, Elite Car Rental Provider.
Go Rentals wants to see our team grow, advance, and thrive. We cultivate a culture of curiosity and continual learning, starting with our proprietary in-house training for all new hires. We promote from within and encourage our team members to actively engage with our partners, Guests, and peers as part of their career development. At Go Rentals, your personal growth matters just as much as your professional growth.
About You
If you live for luxury, Go Rentals is looking for you.
We seek a talented guestservice associate who:
• Is hospitality minded & understands first-class service
• Is comfortable & professional with high-profile guests
• Is ready to learn, create, & collaborate with a fun team of people
• Is driven to experience life, loves to travel & appreciates the finer luxuries
• Is excited about limitless growth & earning opportunities
Due to our impeccable reputation we continue to experience exceptional growth! If you are looking for a long-lasting employer that can provide ample opportunities for advancement, excellent pay, and benefits, please come and build a career with us!
Full-Time Employee Company Benefits
• Medical
• Dental Low and Vision paid 100% by employer
• $25,000.00 Basic Employee Life/AD&D Insurance for individual employees
Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees
• Employee Assistance Program
• Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney
• Identity Theft Assistance Services
• Travel Assistance through Mutual of Omaha
• COVID19 Resources (telehealth, mental health benefits and testing)
• Pharmacy Discount Programs through CVS & Good RX
• Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services
• 401(k) Retirement Program
• 2 Weeks accrued Vacation with cash out program after 1st year
• Generous Sick and Safe accrued time off program
• Paid Holidays
• Paid Birthday off
• Cell Phone Pay of $40.00 a Month for hourly employees
• $1,000.00 Referral Bonus Program for hourly employees
• Employee Discounts for Auto Rentals (Friends & Family)
• Employee Wholesale Auto Purchase Program
• Perks@Work Program Member Ship - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)
• Commission Program
• Access to a full library of hundreds of online professional career training; from sales to software and nearly every-thing in between
Go Rentals is an EEO-compliant employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, nation-al origin, age, disability, genetic information, marital status, amnesty, or military status as a covered veteran in accordance with applicable federal, state and local laws.
Qualifications
Basic Qualifications
• Must have a Valid Unrestricted Driver's License
• Must have one to two years of driving experience and be insurable
• Must be 21 years of age or older (Not Montana or Hawaii)
• Experience in Sales and Customer Service
• Excellent Communication Skills
• Minimum of a high school diploma or GED equivalent
*Must be able to speak and understand basic English sufficient to communicate effectively with management, team members, FBO and Hotel Partners, and leads, follow verbal and written instructions, and understand safety protocols.
Preferred Qualifications
• Experience in Aviation, Auto Rental, GuestServices, or Hospitality
• Willingness to travel for extended periods
• Smartphone/tablet/technology savvy
• College degree
*This job posting is only a representation of the position, not a full job description.
$22k-29k yearly est. 17d ago
Work Camper Couple Guest Services & Maintenance
Spacious Skies Campgrounds LLC
Guest service representative job in Spruce Pine, NC
Join Our Cosmic Crew!
Spacious Skies Campgrounds is a growing collection of campgrounds across the Eastern U.S., welcoming RVers, tent campers, cabin lovers, and glampers of every kind. Since our founding in 2021, we've been leading the charge in outdoor hospitality-earning press in Travel + Leisure, Southern Living, msn.com, Woodall's, RV Business, and more. We're passionate campers ourselves, and our team is full of outdoor enthusiasts who believe in making nature accessible and enjoyable for all. With partnerships like Black Folks Camp Too, LGBT Outdoors, Girl Camper, RVShare, and support for Latino Outdoors, we're committed to creating inclusive outdoor experiences that truly welcome everyone. If you're an enthusiastic, adaptable Work Camper who loves problem-solving, hospitality, and the great outdoors-this is your chance to join us!
Work Camping Benefits
Free Full Hook-Up (FHU) $11.50 per employee, per pay period utility fee
Accrued Sick Leave
Seasonal performance-based bonus (must work from Memorial Day through Labor Day)
Referral Bonuses
30% employee discount on stays and camp store purchases
Access to ADP Lifecare and LifeMart services & discounts
Campground transfer program for top-performing Work Campers
About the Roles
We're hiring for all positions beginning March 2025! Singles or couples welcome. Work Campers typically work 15-30+ hours per site. Seasonal dates vary by property and will be confirmed by the General Manager during interviews. Please specify your interest when applying:
1. GuestServices & housekeeping2. Maintenance (includes groundskeeping & pool care) (Couples must apply separately.)
Roles & ResponsibilitiesGuest Services
Be the friendly face of Spacious Skies! You'll handle reservations, assist guests, answer calls, ring up purchases, and help keep our camp store and office running smoothly. Strong communication, computer literacy, and a knack for problem-solving are key. Experience with systems like NewBook is a plus!
Maintenance (includes Grounds & Pool)
Keep our campgrounds running smoothly and looking their best! This role blends hands-on site and facility care with guest interaction. Responsibilities include:
Routine maintenance of buildings, amenities, and grounds
Landscaping, mowing, trimming, debris cleanup
Pool care and maintenance
Plumbing, electrical, carpentry, and small equipment troubleshooting
Safe operation of trucks, tractors, and tools
Honey-wagon duties and utility system support
Special projects to improve the campground experience
General Qualifications
Strong problem-solving and decision-making skills
Great time management and attention to detail
Ability to thrive in a fast-paced, guest-focused environment
Weekend, holiday, and varied shift availability
Role-Specific QualificationsGuest Services & Housekeeping
1+ years' customer service, retail, front desk, or administrative experience
Comfortable using POS/PMS systems and handling cash/credit transactions
Ability to provide guests with local info and ensure clean, well-maintained facilities
Maintenance (incl. Grounds & Pool)
2+ years' experience in grounds, facility, or property maintenance
Campground/mobile home/property maintenance experience preferred
Strong technical knowledge (plumbing, electrical, carpentry, landscaping, utilities, equipment repair)
Valid driver's license; ability to safely operate trucks, tractors, and motorized equipment
Ability to lift 50+ pounds
Working Conditions
These roles require flexibility and a love for the outdoors! Work may be indoors or outdoors in all kinds of weather, with periods of walking, standing, or driving across the campground. You'll use tools, cleaning supplies, and equipment regularly while keeping a positive, guest-friendly attitude.
Physical Requirements
• Standing, walking, bending, stretching, lifting (50+ lbs) • Repetitive tasks such as cleaning, site resets, and light repairs • Operating tools, housekeeping supplies, and maintenance equipment safely
Why Spacious Skies?
We don't just hire Work Campers-we welcome passionate people into our Cosmic Crew. Here, your ideas and contributions matter, and your work helps create memorable camping experiences for families, friends, and adventurers from all walks of life.
Spacious Skies Campgrounds is an Equal Opportunity Employer. We celebrate diversity and provide reasonable accommodations for all qualified individuals.
$20k-27k yearly est. Auto-Apply 8d ago
Front Desk Guest Service Agent
Sohum Mountain Healing Resort
Guest service representative job in Asheville, NC
Company Statement
Ayurprana is an innovative young company founded on the belief that Ayurveda and ancient healing wisdom have the power to transform lives. Under the guidance of Vasant Lad, BAM&S, MASc, Ayurprana offers health coaching, interactive webinars, and impactful online educational courses to help people live optimally. Ayurprana is now opening a facility called So-Hum Mountain Healing Resort, that will help facilitate healing at all levels for an individual to release body work, detox panchakarma therapies, and educational class (yoga, breath work, meditation, nutrition, etc…) to help support an individual in his / her healing process.
Nestled in the heart of the Blue Ridge Mountains, Sohum Mountain Healing is a space where nature and ancient wisdom come together to create transformational experiences. We offer healing experiences that promise to rejuvenate the mind, body, and spirit. Guest can spend their days immersed in the timeless wisdom of Ayurveda and Yoga to allow themselves a space to reflect, heal, and awaken to a greater sense of Self.
Position Statement
The GuestService Agent is a key team member and essential for the successful operation and administration of the Front Office. The GuestService Agent must focus on providing exceptional customer satisfaction by continually ensuring the center's touch points of the retreat center are properly executed at all times. All retreat center operations must be executed at the highest level of professionalism and courtesy. The GuestService Agent must drive results through effective completion of the shift checklist and following through on all requests. The GuestService Agent must ensure that our associates and our clients are treated with the utmost respect at all times since they are the key to our success. Must have a strong hospitality background with a desire to serve.
Responsibilities - (not limited to)
Make all guests and clients feel taken care of
Perform functions using a variety of tech programs
Coordinate with clients and other team members for all client treatments and activities
Maintain organization
Participate in the Resort's required daily and weekly meetings with enthusiasm and commitment to success
Stand and move throughout front office and continuously perform job functions
Access and accurately input computer information
Successfully prioritize, delegate, organize and multi-task
Effectively display a high level of patience with clients in highly charged times
Ensure that the front desk and lobby area are clean and well maintained
Fully complete daily checklist
Promptly answer phone and use a clear and concise voice when speaking
Interact positively with clients and take action to resolve issues to maintain high client satisfaction
Assist in other departments as necessary
$18/hr starting rate.
This is a part time position. 6am-2pm Monday and Tuesday. 2pm-10pm on Saturday.
Requirements
Position Requirements - (not limited to)
Exceptional proven Customer Service
At least 2 years experience in the Hospitality industry
Professional demeanor
Ability to identify and resolve customer needs
Must be able to create and inspire a positive and harmonious environment for team, clients, and visitors
Physical Requirements - (not limited to)
Must be able to lift, push, pull, and carry up to 50 lbs.
Must be able to stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs, and walk on uneven surfaces.
Must be able to recognize, register, and respond visually to color and depth perception.
Must be able to communicate verbally and in writing.
Must be able to work indoor, outdoor, in extreme heat and cold.
Must be able to work around moderate noise level.
Salary Description $18/HR
$18 hourly 60d+ ago
Front Desk Agent
The Foundry Hotel Asheville, Curio Collection
Guest service representative job in Asheville, NC
Raines Co. - Your Future is Now!
The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Essential Job Functions
Ensures Outstanding customer service at all times
Maintains a friendly, professional, cheerful, and courteous demeanor at all times
Accurately answers inquiries from potential guests and accepts hotel reservations
Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
Allocates rooms to expected arrivals after checking the guests preferences and special requests
Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.)
Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
Cross checks all billing instructions to ensure they are correctly updated
Handles group arrivals and pre-registers each guest
Ensures payments are made or on file for each guest and that billing is routed for groups correctly
Completes cash transactions and maintains full responsibility for personal bank
Ensures Front desk log (book or system) is read and updated
Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
Assists all departments in servicing the guests especially during high volume periods
Attends meetings as required
Experience and Education:
Experience in customer service, forward-facing, or other guest-related positions
Experience in the hospitality industry, hotels, restaurants or similar in various roles preferred
Proficient in Microsoft 365 or similar computer applications
Minimum High school diploma, GED or equivalent
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
EEO/D/V
Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.
$23k-29k yearly est. Auto-Apply 35d ago
Night Audit
Hulsing Enterprises
Guest service representative job in Asheville, NC
The Night Auditor will ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome. Provide efficient and effective front desk service in accordance with brand standards.
Ensure a delightful, seamless arrival and departure for our guests.
Greets guest and processes hotel registration and other transactions.
Keeps current on hotel accommodations, services and local attractions.
Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
Works with other departments as appropriate to arrange for services requested by the guest.
Stays current with developments in the hotel by reviewing and updating the communication log.
Prepares end of shift summaries and communications for management and other shifts.
Makes reservations in accordance with hotel's yield management practices.
Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards.
May be responsible for answering and fielding all calls to the hotel, both internal and external.
Identifies and records special billing instructions and notifies Accounting.
Obtains appropriate approvals and signatures for guest transactions.
Follows hotel policy on cash banks.
Maintains confidentiality of guest information.
Responsible for night audit process and all required reporting.
Qualifications
Hotel Front Desk experience a plus.
Ability to work evenings, holidays and weekends.
Excellent communication skills: Ability to communicate effectively with guests and associates.
Computer literate
High School graduate or GED equivalent
$23k-28k yearly est. 17d ago
Work Camper Couple Guest Services & Maintenance
Spacious Skies Campgrounds LLC
Guest service representative job in Spruce Pine, NC
Join Our Cosmic Crew!
Spacious Skies Campgrounds is a growing collection of campgrounds across the Eastern U.S., welcoming RVers, tent campers, cabin lovers, and glampers of every kind. Since our founding in 2021, we've been leading the charge in outdoor hospitality-earning press in Travel + Leisure, Southern Living, msn.com, Woodall's, RV Business, and more.
We're passionate campers ourselves, and our team is full of outdoor enthusiasts who believe in making nature accessible and enjoyable for all. With partnerships like Black Folks Camp Too, LGBT Outdoors, Girl Camper, RVShare, and support for Latino Outdoors, we're committed to creating inclusive outdoor experiences that truly welcome everyone.
If you're an enthusiastic, adaptable Work Camper who loves problem-solving, hospitality, and the great outdoors-this is your chance to join us!
Work Camping Benefits
Free Full Hook-Up (FHU) $11.50 per employee, per pay period utility fee
Accrued Sick Leave
Seasonal performance-based bonus (must work from Memorial Day through Labor Day)
Referral Bonuses
30% employee discount on stays and camp store purchases
Access to ADP Lifecare and LifeMart services & discounts
Campground transfer program for top-performing Work Campers
About the Roles
We're hiring for all positions beginning March 2025! Singles or couples welcome. Work Campers typically work 15-30+ hours per site. Seasonal dates vary by property and will be confirmed by the General Manager during interviews.
Please specify your interest when applying:
1. GuestServices & housekeeping
2. Maintenance (includes groundskeeping & pool care)
(Couples must apply separately.)
Roles & ResponsibilitiesGuest Services
Be the friendly face of Spacious Skies! You'll handle reservations, assist guests, answer calls, ring up purchases, and help keep our camp store and office running smoothly. Strong communication, computer literacy, and a knack for problem-solving are key. Experience with systems like NewBook is a plus!
Maintenance (includes Grounds & Pool)
Keep our campgrounds running smoothly and looking their best! This role blends hands-on site and facility care with guest interaction. Responsibilities include:
Routine maintenance of buildings, amenities, and grounds
Landscaping, mowing, trimming, debris cleanup
Pool care and maintenance
Plumbing, electrical, carpentry, and small equipment troubleshooting
Safe operation of trucks, tractors, and tools
Honey-wagon duties and utility system support
Special projects to improve the campground experience
General Qualifications
Strong problem-solving and decision-making skills
Great time management and attention to detail
Ability to thrive in a fast-paced, guest-focused environment
Weekend, holiday, and varied shift availability
Role-Specific QualificationsGuest Services & Housekeeping
1+ years' customer service, retail, front desk, or administrative experience
Comfortable using POS/PMS systems and handling cash/credit transactions
Ability to provide guests with local info and ensure clean, well-maintained facilities
Maintenance (incl. Grounds & Pool)
2+ years' experience in grounds, facility, or property maintenance
Campground/mobile home/property maintenance experience preferred
Strong technical knowledge (plumbing, electrical, carpentry, landscaping, utilities, equipment repair)
Valid driver's license; ability to safely operate trucks, tractors, and motorized equipment
Ability to lift 50+ pounds
Working Conditions
These roles require flexibility and a love for the outdoors! Work may be indoors or outdoors in all kinds of weather, with periods of walking, standing, or driving across the campground. You'll use tools, cleaning supplies, and equipment regularly while keeping a positive, guest-friendly attitude.
Physical Requirements
• Standing, walking, bending, stretching, lifting (50+ lbs)
• Repetitive tasks such as cleaning, site resets, and light repairs
• Operating tools, housekeeping supplies, and maintenance equipment safely
Why Spacious Skies?
We don't just hire Work Campers-we welcome passionate people into our Cosmic Crew. Here, your ideas and contributions matter, and your work helps create memorable camping experiences for families, friends, and adventurers from all walks of life.
Spacious Skies Campgrounds is an Equal Opportunity Employer. We celebrate diversity and provide reasonable accommodations for all qualified individuals.
$20k-27k yearly est. Auto-Apply 8d ago
Learn more about guest service representative jobs
How much does a guest service representative earn in Asheville, NC?
The average guest service representative in Asheville, NC earns between $19,000 and $32,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.
Average guest service representative salary in Asheville, NC
$25,000
What are the biggest employers of Guest Service Representatives in Asheville, NC?
The biggest employers of Guest Service Representatives in Asheville, NC are: