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  • Technical Service Representative

    Taylor Commercial Foodservice Inc.

    Guest service representative job in Rockton, IL

    Why Choose Us? Taylor Company, an Equal Opportunity Employer, is a dynamic global organization with a rich history of pioneering innovation and operating at the leading edge of manufacturing commercial foodservice equipment. Founded in 1926 and headquartered in Rockton, Illinois, the organization operates through distributorships in 125+ countries world-wide, providing business solutions for major foodservice operations. Taylor Company is a division of Middleby Corporation. Be a part of the team that is a leader in the food service industry. Free ice cream every day might be enticing but Taylor company is much more than ice cream! Taylor Company encourages employees to be the best they can be. Our business offers our employees the tools to learn and advance in their careers. With on site training and succession plans, Taylor sets up employees for success. Competitive salary with bonus opportunity, plus full benefits package including medical, dental, and vision insurance; Short Term and Long Term Disability, tuition reimbursement, parental leave, 401k match, and other optional benefit coverages. Position Overview The Technical Service Representative provides technical phone support to Taylor distributors, customers, and internal colleagues for all Taylor equipment, including freezers, grills, and RAM systems. This role requires strong communication skills, mechanical aptitude, and the ability to troubleshoot electrical and refrigeration systems while delivering a high level of customer service. Key Responsibilities Provide professional, accurate technical phone support for Taylor equipment, including troubleshooting and service guidance. Demonstrate proper phone etiquette with effective listening skills and clear verbal and written communication. Interpret service manuals, schematics, and wiring diagrams to diagnose electrical and refrigeration-related issues. Utilize basic knowledge of electronics, standard test instruments, and hand tools to support troubleshooting efforts. Identify recurring service issues, capture detailed information, and communicate findings internally to support root cause analysis and corrective actions. Work effectively with customers, distributors, and colleagues in challenging or high-pressure situations, using appropriate techniques Apply knowledge of commonly used concepts, practices, and procedures within the field service environment. Use Windows-based software applications and related computer systems to document and support service activities. Participate in limited travel, including ride-alongs, to gain field experience and support service initiatives as needed. Perform other duties as assigned. Requirements Qualifications Mechanical aptitude with the ability to troubleshoot electrical and refrigeration systems. Basic working knowledge of electronics and standard diagnostic tools. Strong interpersonal and communication skills, both verbal and written. Ability to manage conflict professionally and maintain a customer-focused approach. Familiarity with field service operations and service support processes. Preferred experience or technical expertise in the operational and functional aspects of Taylor or foodservice equipment.
    $37k-62k yearly est. 2d ago
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  • Customer Service Representative

    Caliber Collision Repair Services 3.7company rating

    Guest service representative job in Middleton, WI

    Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monito Customer Service Representative, Customer Service, Representative, Retail, Service
    $29k-37k yearly est. 8d ago
  • Customer Service Representative

    Strike Up Inc.

    Guest service representative job in Madison, WI

    Job Title: Customer Service Representative Job Type: Full Time About Us Strike Up! As a CSR, you'll be on the front lines of our growth strategy, connecting with prospective customers, understanding their needs, and delivering value that makes a measurable difference. We're building a team that values integrity, performance, and people-and we want you to be part of it. Job Summary As a Customer Service Representative you'll be the key point of contact for customers. You'll answer any questions, queries and concerns all while being the face of the company! Your role ensures that all customers feel informed, supported, and excited while learning about our Client. Key Responsibilities • Engage with customers face to face providing friendly support • Proactively identify customer needs and recommend appropriate products, upgrades, or solutions • Handle inquiries related to pricing and general information • Achieve individual and team sales targets through excellent service and persuasive communication • Maintain up-to-date knowledge of our client's products and services Qualifications 1-3 years of experience in customer service, event coordination, or hospitality Excellent verbal and written communication skills Strong problem-solving skills and the ability to stay calm under pressure High attention to detail and exceptional organizational skills Positive, team-oriented attitude with a passion for creating memorable experiences What We Offer Competitive salary and benefits package Opportunity to travel to live events (as applicable) Fun, collaborative, and creative work environment Clear growth path in the customer experience and events space Exposure to exciting high-profile brands How to Apply We'd love to hear from you! Please submit your resume for consideration. We will be conducting virtual interviews starting later this week on Zoom.
    $29k-38k yearly est. 3d ago
  • Customer Service Specialist

    4Front Engineered Solutions 4.0company rating

    Guest service representative job in Muskego, WI

    Do you thrive in an environment where you can provide a personalized service experience, where growth and problem solving are rewarded? Are you driven by increasing sales while maximizing customer satisfaction with finding the right product? Come join the 4Front team and excel in product management, and customer engagement. What can you expect to do? Customer Sales Processing Enter and process orders with product, pricing, scheduling, shipping dates within ERP. Partner with manufacturing and shipping departments with any changes. Maintain all open and closed sales files. Distributor Sales Processing Review incoming orders and problem solve any issues with each order. Maintain entry and invoicing for all sales orders. Be the contact for distributor inquiries that correspond with order entries. Sales Support Assist managers and coordinating departments with customer facing issues. Work with Sales, Operations, Engineering about date management, special requests, freight, etc. Assist with continuous improvement projects including lean and kaizen events. What's needed for success? Education and Experience: Requires a high school diploma. General education or college courses equivalent to an Associate's degree in Business Administration is desirable. 2-4 years of experience in customer service working directly with customers, salespeople, or distributors. Experience using iPhone and iPad is a plus. Computer Skills: Ability to use a personal computer utilizing spreadsheet and word processing software applications, databases, and automated systems to accomplish work. Intermediate skill level with Microsoft Office Suite; Word, Excel, Project, and PowerPoint preferred. Experience using manufacturing ERP software, JD Edwards, preferred. Why 4Front? Generous PTO program 11 paid holidays: Good Friday, Memorial Day, Independence Day (2 days), Labor Day, Thanksgiving (2 days), Christmas (2 days), New Years (2 days) Company sponsored benefits include: Employer contribution to Health Savings Account, up to $1000 Life insurance STD/LTD/AD&D Reimbursement for PPE, including safety shoes and prescription safety glasses UHC Employee Assistance Program All coverage begins on Day 1 of employment!
    $27k-34k yearly est. 6d ago
  • Customer Service Specialist [Manufacturing]

    PPC Flex

    Guest service representative job in Pewaukee, WI

    The Customer Service Representative is responsible for providing best in class customer service for a portfolio of assigned customers for our Healthcare & Specialty Division. We're seeking a Customer Service Representative who thrives in a dynamic, fast-paced environment and takes pride in delivering In this role, you'll act as a key liaison between customers and our sales, production, and shipping teams, ensuring orders are accurate, timely, and aligned with customer expectations. If you're a proactive problem-solver who enjoys building relationships, maintaining strong attention to detail, and driving continuous improvements in customer satisfaction, we'd love to have you on our team. Essential Accountabilities: Champion the customer experience by proactively managing orders from placement to delivery, using a customer-centric approach Collaborate cross-functionally with internal teams (sales, production, shipping, etc) to ensure seamless communication and order fulfillment Leverage modern digital tools (email, Microsoft Excel, CRM systems, and order processing platforms) to receive, process, and track customer orders efficiently Create and maintain accurate customer records, including open order reports, order revisions, artwork approvals, and shipping requests Work in partnership with sales and operations teams to understand customer provided forecasts and how to better provide attention to meet these demands Escalate internal systematic/process concerns until final solution/resolution is provided to customer Identify and upsell opportunities by recommending new or complementary products to meet customer needs Maintain compliance with all company policies while ensuring exceptional attention to detail in every interaction KEY CHARACTERISTICS & ABILITIES: Exceptional interpersonal and communication skills including strong verbal, written, and public relations skills Passionate about exceeding customer expectations Values teamwork and supports a team environment Desire to continually learn and improve skill set Skilled in deescalating situations both over the phone and in writing (email) Ability to maintain professional and helpful attitude in high-tension or stressful situations Assertiveness in pursuing resolution to issues Ability to build trust by providing information to in a way that is candid, informed, encompassing, and not manipulative: receive information from others in a way that demonstrates openness and thoughtful consideration of their ideas Must have high attention to detail and accurate data entry Must be able to manage multiple work items at one time with a high sense of urgency Must have strong problem solving and organization skills Shares learning with peers Minimum Qualifications: 5+ years of experience as a Customer Service Representative at a manufacturing organization. Associate degree or bachelor's degree preferred. Required Skills: Tech-savvy: Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and CRM/order management tools Relationship-builder: Exceptional interpersonal and communication skills, with a focus on maintaining positive, professional relationships Detail-oriented and organized: Ability to prioritize tasks, manage time effectively, and maintain a high degree of accuracy Bilingual in Spanish is a plus but not required Ability to think critically, adapt to changing priorities, and resolve issues effectively
    $28k-36k yearly est. 2d ago
  • Commercial Service Advisor

    Vizance 4.0company rating

    Guest service representative job in Hartland, WI

    Vizance is looking for Client Service Advisors for our Commercial Lines/Risk Management Team in Hartland. WHY JOIN VIZANCE? Vizance has nearly 200 associates in 9 locations throughout Wisconsin, and is among the top 1% of all insurance agencies in the United States, based on agency revenue. We are different from other insurance agencies - on purpose! The combination of our Culture, Independence, and Performance/ System-Based Mindset clearly differentiate us as a company built to last. Vizance has earned a number of awards, including Top Workplaces, Best Places to Work, Future 50, and Fastest Growing Firms, and is proud to be a Minority-Owned Business Enterprise (MBE). WHAT YOU WILL DO AT VIZANCE As a Client Service Advisor, you will be responsible for developing a strong working relationship with Risk Management Advisors and your clients. You will work with the Advisor and our carrier partners to ensure the timely and successful delivery of our client service standards. This includes: Policy Administration: Manage policy documentation, endorsements, and renewals Risk Assessment: Collaborate with underwriters to assess and understand clients' unique risks Communication: Work with dedicated sales and service teams to plan and execute client service plans WHAT YOU WILL BRING TO VIZANCE At least 2 years of Commercial Property & Casualty experience, preferably in an insurance agency setting Wisconsin Property and Casualty Insurance License Ability to work in a fast-paced environment with attention to detail Desire to be part of a growing and collaborative team Enthusiasm, exceptional communication skills, and a strong work ethic WHAT YOU WILL LIKE ABOUT BEING AN ASSOCIATE AT VIZANCE Comprehensive employee benefits package including medical, dental, vision, life, and disability insurance 401(k) match Paid Time Off (including your birthday) Sponsored education opportunities A supportive team environment that celebrates success Opportunities for growth If you are looking for a promising career in a growing organization, then we want to hear from you!
    $34k-42k yearly est. 4d ago
  • Guest Services Representative - Smart Motors Toyota

    Baxter Auto Group

    Guest service representative job in Madison, WI

    Do you want to help transform the auto industry? Come let Smart Motors Toyota show you just how Remarkable you can be! At Smart Motors Toyota, we are challenging the norm when it comes to both the car buying process and the employee experience. As a Smart Motors Toyota teammate, you are part of a growing company that strives for an inclusive culture, which is why we need you! We value individuals who: Make it matter through being a caring team member. Are authentic and communicate with transparency and kindness. Welcome differences by seeking, listening, and learning from diverse perspectives. At Smart Motors Toyota we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), encouragement to be your authentic self, and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits offerings and opportunities across multiple states, and we think you'll agree that YOU BELONG AT SMART MOTORS TOYOTA ! Your Purpose as a Guest Services Representative: Accurately receives cash, checks, and credit card payments for service work. Accurately calculate and communicate repair orders. Verify the identity of the person picking up the vehicle by checking their name on credit card, check, or driver's license. Organize and file repair orders, invoices, and lists of missing documents. Reconcile cash drawer during shift changes and daily for start/end of business. Supply amenities for the customer waiting area and help keep it clean. Provide backup assistance to all customer relations departments as needed. Assists in the delivery of vehicles, if needed. Other duties and responsibilities as assigned by management. Requirements Basic Qualifications: Must be at least 18 years of age and have a valid driver's license to operate a motor vehicle Additional Qualifications: A team-first always perspective with a desire to win together attitude. An innate desire to help others in all ways possible. Dedicated to creating meaningful outcomes in everything you do. Welcomes difference by seeking, listening, and learning from diverse perspectives. Authentically communicates with transparency, empathy, and kindness. Forever curious and motivated by a passion for continuous improvement. Your Well-Being: Competitive Pay: $17.00/hour Flexible Work Schedule: Full-Time availability preferred! Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance Training and Development Opportunities for All Employees Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more Educational Reimbursement: General and specialized technical automotive degrees Employee Assistance Programs Paid Holidays: New Year's Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day Baxter Auto Group Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz. Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging. Employment with Baxter is contingent upon applicants' successful completion of the background check process and drug screening test. Baxter embraces equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at **************, option #4 to request accommodation.
    $17 hourly 31d ago
  • Guest Service Representative (FT) - Graduate by Hilton Madison

    Graduate Hotels 4.1company rating

    Guest service representative job in Madison, WI

    Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team at Graduate by Hilton Madison! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.
    $26k-31k yearly est. 2d ago
  • Guest Service Rep

    Dreamscape Hosptality

    Guest service representative job in Freeport, IL

    Part-time Description The Guest Service Agent is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs. Key Responsibilities Greet guests upon arrival, check them in, and provide information about the hotel's services and amenities. Handle guest check-outs, ensuring accurate billing and payment processing. Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Make, modify, and cancel guest reservations as needed. Provide concierge services, such as recommending local attractions, restaurants, and activities. Maintain a tidy and organized front desk area. Assist with luggage handling and other guest services as required. Uphold the hotel's standards of quality and hospitality at all times. Requirements Qualifications: High school diploma or equivalent required; some college or hospitality training preferred. Previous experience in customer service, hospitality, or related field preferred. Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Basic computer skills; experience with hotel reservation software is a plus. Must be able to work flexible hours, including evenings, weekends, and holidays. Physical Requirements Ability to stand, walk, and remain on feet for extended periods. Ability to lift and carry up to [X] pounds occasionally (consider adjustments based on specific needs). Visual and auditory ability to interact with guests, answer phones, and perform job duties safely. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work Environment This job operates in a professional hotel environment. The role routinely uses standard office equipment such as computers, phones, and photocopiers. The noise level in the work environment is usually moderate. Equal Employment Opportunity Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.
    $23k-30k yearly est. 60d+ ago
  • Customer Service Representative

    Inpro Career 4.4company rating

    Guest service representative job in Muskego, WI

    Inpro is a leading manufacturer of architectural building products and has been recognized as a Top Workplace in Milwaukee for 16 years in a row! We are seeking a motivated and detail-oriented Customer Service Representative. About the Role The Customer Service Representative will act as a key liaison between support teams, management, sales, and our customers. This role plays an essential part in ensuring customer satisfaction by driving timely complaint resolution, supporting internal processes, and helping enhance overall business productivity. What You'll Do Investigate external customer complaints and provide consistent, timely communication throughout the resolution process. Collaborate with departments such as Quality, Logistics, and Sales to analyze and resolve customer issues. Prepare and monitor Requests for Customer Allowance (RCAs) involving returns, credits, or rework. Assist customers directly or route inquiries to the appropriate team members. Process credit memos, credit rebills, and reship orders. Contribute to the creation and revision of work instructions related to customer complaints. Support training efforts for new customer service representatives. Identify and recommend opportunities for process improvements. Complete additional tasks or projects assigned to support department and corporate goals. Personal Attributes/Job Requirements Excellent written and verbal communication skills. A self-starter mindset with the ability to make sound decisions-and the judgment to know when to seek support. Strong time-management and prioritization abilities. High accuracy, attention to detail, and follow-through. Ability to manage multiple tasks in a fast-paced environment. Strong organizational and listening skills. Experience using CRM, ERP, or customer complaint management systems. High school diploma or equivalent required. Job Relationships You'll collaborate with team members across all areas of the organization while reporting directly to the Quality & EHS Manager. Benefits Health insurance Dental insurance Generous company 401(k) contributions Flexible spending account Tuition reimbursement Generous paid time off Employee assistance program Vision insurance Employee discount Life insurance Referral program
    $30k-38k yearly est. 4d ago
  • Sales & Customer Service Representative -(Base Pay + Bonus Incentives)

    Skyline Management 4.4company rating

    Guest service representative job in Huntley, IL

    With aggressive growth, expansion plans and ambitious goals, Skyline Management leads in strategic thinking and execution. Teamwork is the ability to work towards the vision by utilizing direct accomplishments toward organizational objectives. Comprised of problem solvers and strategic thinkers, they work united in the direction of their common goals. Their goals include reshaping loyalty in the retail industry, revolutionizing Fortune 100 marketing & sales programs for consumer loyalty and representing the top brands in home entertainment. At Skyline Management's commitment to teamwork helps them accomplish every goal set. Job Description Skyline Management is looking for a self-motivated, goal oriented, and ambitious individual to join our team in an Entry-Level customer service and sales position with opportunity for rapid advancement into recruiting, team leadership, and direct personnel management in the Dundee area. Skyline Management specializes in face to face, INSIDE sales and customer service for some of the largest, most well-respected brands in the world. Because this is inside marketing & sales, our customers come to us - so no outside or door to door sales are involved. We believe in 100% internal, merit-based promotions from entry-level to management - so every member of our team must begin in sales / marketing and has an equal opportunity to advance into HR, recruiting, and management. Growth Opportunities As an Entry-Level customer service and sales representative, your primary responsibilities will include face to face inside customer service and sales representing major brands in big box stores. We quickly promote and train high performers in the areas of: •Recruiting •Sales support and training •Office management •HR •Social Media Management •Business administration. As a growing organization that has expanded over 300% since 2009, we also provide partnership opportunities for our managers and travel/training opportunities for our top performers. Please be sure to inquire if you are selected for an interview! Job Requirements If you are: •Lazy •Unmotivated •Boring •Looking for a Desk Job With No Advancement •Devoid of Personality, a Sense of Humor, and/or the Ability to Take a Joke . . . Please do not apply, as these traits are contagious, and we would prefer not to catch them. Plus, we would find out anyway, and we might as well save ourselves the time. Ideal candidates must possess: •Strong interpersonal skills. •A positive, stellar attitude. •A strong desire to win and be the best. •A love of adventure. •Mental Toughness and Resilience •A desire to have FUN at work - while you work harder than anyone else you know. A four-year degree is preferred but not required. If you don't have your degree, but you still feel like you are a great fit, we encourage you to take a leap and apply! We are looking to fill openings IMMEDIATELY. Please APPLY NOW through CareerBuilder, and your resume will be reviewed by our Human Resources Manager. Good luck, and to those of you who meet the criteria, we can't wait to meet you! Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-36k yearly est. 3d ago
  • Part Time Weekend Customer Service Representative

    Emery Air 3.9company rating

    Guest service representative job in Rockford, IL

    Emery Air, LLC at the Chicago-Rockford International Airport is currently looking to hire a customer service representative (CSR) to work a part-time position on Saturdays and Sundays from 7am-1pm. Job Title: Customer Service Representative (CSR) Summary: Customer Service Representative will serve as the main point of contact for all customers seeking service from Emery Air, Inc. CSR will effectively coordinate and communicate with all team members to ensure a seamless customer experience. Typical Duties: Answering telephones and directing phone calls to appropriate locations Greeting and assisting customers in a courteous and helpful manor, assisting with questions or problems Arrange car rentals and hotel accommodations for customers Preparing and processing customer fuel invoices Maintaining secure ramp access Perform daily clerical tasks Coordinate customer / aircraft arrivals and departures Other duties as assigned Requirements: Must be 18 years old. High school graduate or equivalent Pass a pre-employment drug screen. Candidate must be able to clear a fingerprint-based criminal history check in order to obtain and retain credentials necessary for the position. Position specific clearances include but are not limited to FAA, TSA, Port Authority Must be legally authorized to work in the United States for any employer without sponsorship. A valid clear driver's license Skills and Experience: Strong verbal and written communication skills Ability to multitask and problem solve. Must be detail oriented. Knowledge and understanding of Microsoft Word and Excel General knowledge of local area, ability to provide directions and recommendations to customers. About the Company: Located near Chicago, premier Midwest provider for aircraft maintenance and repair, avionics and full FBO services and support. Growing maintenance facility with a "can do spirit" with more than 50 years in aviation with a commitment to our employees and clientele. Emery Air LLC is an equal opportunity employer and is committed to fostering a diverse, equitable and inclusive workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring and promotional decisions are based solely on qualifications, skills and experience relevant to the requirements of the position. Part time - Saturday and Sunday from 7am - 1pm, with possible extra hours to help cover absences or vacations
    $30k-38k yearly est. Auto-Apply 3d ago
  • Customer Service Rep(05882) - 437 Hughes Rd.

    Dev 4.2company rating

    Guest service representative job in Madison, WI

    Auburn-Washburn DAKS, Inc owns and operates 41 Domino's Pizza stores in and around Houston, Texas and in and North Alabama. We're looking for great people to join our team! We believe in creating value and making a difference in customers' and Team Members' lives every day, one order at a time. Daks, Inc had its beginnings in 2003 when we opened our first Domino's Pizza store in Liberty, Texas. Over the next 15 years, we have grown to 41 stores in Texas, and Alabama, with over 1,000 employees. Daks, Inc is family owned and has created an extensive family of people passionate about pizza. Currently we have numerous employees with over 15 years of service, in an industry that routinely has over 100% annual employee turnover rates. Some have even moved on to become Domino's Pizza franchise owners. DAKS, Inc strives to grow our business by developing great, friendly people who will take pride in serving our customers with a smile, and a perfect product every time. Job Description We are looking for a customer-oriented service representative. A customer service representative, or CSR, provide product/service. The best CSRs are genuinely excited to help customers. Problem-solving comes naturally to customer care specialists. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of incoming calls Assist in preparing food orders Daily and weekly cleaning tasks Identify and assess customers' needs Handle customer complaints and provide appropriate solutions Follow procedures, guidelines and policies Qualifications Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Customer Service Representatives must be at least 16 years of age. Additional Information All your information will be kept confidential according to EEO guidelines.
    $29k-36k yearly est. 60d+ ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Guest service representative job in Waukesha, WI

    FASTSIGNS #301301 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways such as email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $18.00 - $22.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $18-22 hourly Auto-Apply 60d+ ago
  • Customer Service Representative

    Copart 4.8company rating

    Guest service representative job in Madison, WI

    Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual skills a plus Occasional overtime as needed Pay $18.00 - $20.29 per hour Benefits Summary: · Medical/Dental/Vision · 401k plus a company match · ESPP - Employee Stock Purchase Plan · EAP - Employee Assistance Program (no cost to you) · Vacation & Sick pay · Paid Company Holidays · Life and AD&D Insurance · Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work
    $18-20.3 hourly Auto-Apply 43d ago
  • Guest Service Agent

    Legacy Ventures 3.6company rating

    Guest service representative job in Madison, WI

    Company Overview: We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership. Job Summary: Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay. Qualifications Key Responsibilities: Greet and register guests, assign rooms, and process payments Handle reservations, incoming calls, messages, and guest inquiries Provide local area information and assist with dining, transportation, and tour arrangements Maintain accurate guest records and perform shift reports Ensure all guest requests are addressed promptly and courteously Promote hotel services using suggestive selling to maximize revenue Follow service standards, dress code, and safety procedures Assist with front desk operations, including PBX and reservationist duties as needed Create a welcoming environment through professional communication and attention to detail.
    $25k-30k yearly est. 1d ago
  • Front Desk Agent

    First Hospitality Group Inc. 3.6company rating

    Guest service representative job in Fontana-on-Geneva Lake, WI

    JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. BASIC FUNCTION: Front Desk Agents are a major part of the "personality" of the Abbey Resort and give help in both the initial and final impressions that the guests have of the Resort. Front Desk Agents are expected to be attentive to our Guests' needs, making them feel welcomed, comfortable, important, and relaxed in a very formal manner. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE ●High school diploma or equivalent experience/training ●Ability to accomplish necessary tasks on a computer. ●Ability to effectively communicate in the English language ●Basic understanding of PMS systems, Microsoft (Word/Excel/Outlook) ●Ability to handle guest related issues and recover guests when necessary ●Strong multi-tasking skills ESSENTIAL FUNCTIONS: ●All room clerk functions, i.e. the friendly and efficient checking in and out of guests ●All cashier functions to include accurate postings of charges to individuals and groups, and maintenance of cash receipts and hotel banks ●Reserving functions including entering and updating group files ●Concierge functions (instructing guest on local entertainment, ect.) ●Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources ●Maintain a good working relationship with all Departments ●Monitoring, selling, and posting items from the gift shop when they are closed ●Enthusiastically collecting guest feedback ●Answering all guest calls that are external or internal at the front desk ●Working with housekeeping on guest room needs ●Making reservations for guests as walk ins or future reservations ●Selling gift cards to guests ●Monitors guest text messaging system throughout the day and responds accordingly to guest concerns and questions ●Performs follow ups with guests when a request order is completed by other departments. MARGINAL FUNCTIONS: ●Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds ●Required to perform other tasks and duties as assigned ●Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours ENVIRONMENT: Well lit, temperature controlled, indoor lobby setting. Standing behind a high desk on hard surface flooring. We are an Equal Opportunity Employer M/F/D/V
    $27k-32k yearly est. 25d ago
  • Hotel Night Auditor

    Home2 Suites

    Guest service representative job in Madison, WI

    Hotel Night Auditor, Home2 Suites Madison Central Join a 2025 USA Today Top Workplace Winner! Starting at $17.00/hour, experienced candidates may qualify for a higher wage Flexible availability required on Monday to Friday, Weekends, and Holidays Open to Overnight shifts from 11 pm to 7 am All shifts are overnight shifts. Our friendly and attentive Hotel Night Auditor is committed to going the extra mile to deliver high-quality service to our guests while performing nightly balancing duties, daily paperwork and shift reports related to the property's business transactions. How do I make an impact on my team? Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records Greet and interact with guests in a warm, friendly and professional manner Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs Promptly handle guest service requests and guest complaints to meet and exceed guest expectations Make reservations, check-in and check-out guests, process payments Perform tasks such as answering phones, maintain a cash drawer, operate office equipment Ensure guest and property safety by knowing all safety, security and emergency procedures Why You'll Love Working HereThe Hotel Night Auditor position is more than a job, it's a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility. We take great pride in the inclusive environment we've created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Home2 Suites Madison Central. What does success look like in this role? Ability to work overnight from 11:00 p.m. until 7:00 a.m. Understanding of general accounting practices and ability to compile facts and figures Strong oral and written communication and interpersonal skills Motivated to maintain excellent customer service reputation Strong attention to detail, organization and follow-up abilities Ability to be patient and creatively problem solve What Will You Get At NCG Hospitality? The Home2 Suites Madison Central is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. Career Development Personalized career pathing and skill development Leadership and mentorship programs Educational and certification reimbursement Team Member Perks Worldwide hotel discounts and free stays at NCG Hospitality managed hotels Catch of the Day - earn bonuses for going above and beyond to support team and guests Everyone Sells - earn cash for bringing in business to our properties Paid Volunteer hours - Earn money for community service Health & Wellness Benefits Medical, dental, and vision plans Paid sick time and Paid Time Off Virtual telehealth access and employee assistance resources Monthly health and fitness reimbursement programs Financial Support Same-day pay options Referral bonus - earn cash for bringing great team members 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2% Ready To Grow With Us?Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality. NCG Hospitality is proud to be an Equal Opportunity Employer. Compensation: $17.00 per hour
    $17 hourly Auto-Apply 9d ago
  • Front Desk Night Audit (Overnight Position) Comfort Inn Johnson Creek

    5601 Lovers Lane Hotel

    Guest service representative job in Johnson Creek, WI

    Introduction: We are seeking a friendly and professional Front Desk Night Auditor to join our team at our hotel. The Front Desk Night Auditor will be responsible for managing reservations, running our audit/ rolling over the day, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Run Night Audit Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a front desk agent or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment View all jobs at this company
    $25k-32k yearly est. 60d+ ago
  • Guest Services Specialist

    UW Health 4.5company rating

    Guest service representative job in Madison, WI

    Work Schedule: This is a part-time, 40% FTE weekend shift position. Scheduled hours are 7:30am - 3:00pm every Saturday and 10:00am - 5:30pm every Sunday. Hours may vary based on the operational needs of the department. Be part of something remarkable Join the #1 hospital in Wisconsin! We are seeking a Guest Services Specialist to: Serve as the first point of contact for general information for patients, visitors, and staff to provide a remarkable patient and family experience. Warmly greet our patients, visitors, and staff to create a welcoming environment. Qualifications High School Diploma or equivalent (Required) Work Experience Six months customer service, administrative support, retail, or related experience (Required) Our Commitment to Social Impact and BelongingUW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. University Hospital in Madison is a Magnet -designated facility that's ranked Wisconsin's #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers. View Full Job Description
    $27k-32k yearly est. Auto-Apply 12h ago

Learn more about guest service representative jobs

How much does a guest service representative earn in Janesville, WI?

The average guest service representative in Janesville, WI earns between $21,000 and $36,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.

Average guest service representative salary in Janesville, WI

$28,000

What are the biggest employers of Guest Service Representatives in Janesville, WI?

The biggest employers of Guest Service Representatives in Janesville, WI are:
  1. BigEasy.com
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