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The differences between guest services managers and assistant customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest services manager and an assistant customer service manager. Additionally, a guest services manager has an average salary of $46,930, which is higher than the $34,118 average annual salary of an assistant customer service manager.
The top three skills for a guest services manager include reservations, excellent guest and front desk operations. The most important skills for an assistant customer service manager are customer service, store operations, and customer support.
| Guest Services Manager | Assistant Customer Service Manager | |
| Yearly salary | $46,930 | $34,118 |
| Hourly rate | $22.56 | $16.40 |
| Growth rate | 6% | -4% |
| Number of jobs | 105,188 | 198,396 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 43% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
Guest services managers and assistant customer service managers have different pay scales, as shown below.
| Guest Services Manager | Assistant Customer Service Manager | |
| Average salary | $46,930 | $34,118 |
| Salary range | Between $34,000 And $63,000 | Between $28,000 And $41,000 |
| Highest paying City | New York, NY | - |
| Highest paying state | New York | - |
| Best paying company | InterContinental Hotels Group Resources, Inc. | - |
| Best paying industry | Hospitality | - |
There are a few differences between a guest services manager and an assistant customer service manager in terms of educational background:
| Guest Services Manager | Assistant Customer Service Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | Cornell University | California State University - Bakersfield |
Here are the differences between guest services managers' and assistant customer service managers' demographics:
| Guest Services Manager | Assistant Customer Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 44.0% Female, 56.0% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6% | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |