Guest services manager vs customer service supervisor

The differences between guest services managers and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest services manager and a customer service supervisor. Additionally, a guest services manager has an average salary of $46,930, which is higher than the $38,792 average annual salary of a customer service supervisor.

The top three skills for a guest services manager include reservations, excellent guest and front desk operations. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Guest services manager vs customer service supervisor overview

	Guest Services Manager	Customer Service Supervisor
Yearly salary	$46,930	$38,792
Hourly rate	$22.56	$18.65
Growth rate	6%	-4%
Number of jobs	105,188	233,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does a guest services manager do?

A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

Guest services manager vs customer service supervisor salary

Guest services managers and customer service supervisors have different pay scales, as shown below.

	Guest Services Manager	Customer Service Supervisor
Average salary	$46,930	$38,792
Salary range	Between $34,000 And $63,000	Between $27,000 And $53,000
Highest paying City	New York, NY	New York, NY
Highest paying state	New York	Maryland
Best paying company	InterContinental Hotels Group Resources, Inc.	Schneider Electric Industrial Services
Best paying industry	Hospitality	Finance

Differences between guest services manager and customer service supervisor education

There are a few differences between a guest services manager and a customer service supervisor in terms of educational background:

	Guest Services Manager	Customer Service Supervisor
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	Cornell University	California State University - Bakersfield

Guest services manager vs customer service supervisor demographics

Here are the differences between guest services managers' and customer service supervisors' demographics:

	Guest Services Manager	Customer Service Supervisor
Average age	47	47
Gender ratio	Male, 44.0% Female, 56.0%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between guest services manager and customer service supervisor duties and responsibilities

Guest services manager example responsibilities.

Maintain, troubleshoot, and manage the hotel's property management systems (PMS) and other computer networks and software.
Manage Sarbanes-Oxley application compliance requirements.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop VIP recognition program to create lasting memories with the resorts group and leisure VIPs.
Full knowledge of resorts' rooms and venues.
Ensure compliance with Sarbanes-Oxley by complying with internal audit requests.

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Guest services manager vs customer service supervisor skills

Common guest services manager skills

Reservations, 13%
Excellent Guest, 9%
Front Desk Operations, 7%
Payroll, 6%
Guest Satisfaction, 4%
Cleanliness, 4%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

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Guest Services Manager
Guest Services Manager vs Customer Service Supervisor

Updated January 8, 2025

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