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Hardware support specialist vs administrative technical support

The differences between hardware support specialists and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a hardware support specialist and an administrative technical support. Additionally, a hardware support specialist has an average salary of $61,209, which is higher than the $46,753 average annual salary of an administrative technical support.

The top three skills for a hardware support specialist include hardware support, technical support and computer system. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.

Hardware support specialist vs administrative technical support overview

Hardware Support SpecialistAdministrative Technical Support
Yearly salary$61,209$46,753
Hourly rate$29.43$22.48
Growth rate10%10%
Number of jobs118,974186,858
Job satisfaction--
Most common degreeBachelor's Degree, 40%Bachelor's Degree, 52%
Average age4242
Years of experience22

Hardware support specialist vs administrative technical support salary

Hardware support specialists and administrative technical supports have different pay scales, as shown below.

Hardware Support SpecialistAdministrative Technical Support
Average salary$61,209$46,753
Salary rangeBetween $43,000 And $87,000Between $29,000 And $75,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-AIG
Best paying industry--

Differences between hardware support specialist and administrative technical support education

There are a few differences between a hardware support specialist and an administrative technical support in terms of educational background:

Hardware Support SpecialistAdministrative Technical Support
Most common degreeBachelor's Degree, 40%Bachelor's Degree, 52%
Most common majorBusinessComputer Science
Most common collegeCalifornia State University - Long BeachStanford University

Hardware support specialist vs administrative technical support demographics

Here are the differences between hardware support specialists' and administrative technical supports' demographics:

Hardware Support SpecialistAdministrative Technical Support
Average age4242
Gender ratioMale, 85.4% Female, 14.6%Male, 67.6% Female, 32.4%
Race ratioBlack or African American, 12.1% Unknown, 5.3% Hispanic or Latino, 14.4% Asian, 10.6% White, 57.2% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between hardware support specialist and administrative technical support duties and responsibilities

Hardware support specialist example responsibilities.

  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Work with users to troubleshoot printing, scanning, computer, network, and server system issues.
  • Decorate for high number of complete tickets that are escalate and ability to troubleshoot undocument issues.
  • Standardize PC imaging according to departmental specifications, which result in streamline deployment and support processes.
  • Help with networking issues which include the role-out of the new Cisco phone servers and VPN access for employees.
  • Have experience with government data security requirements using commercial data encryption software and security certificate management for email and data access.

Administrative technical support example responsibilities.

  • Manage video teleconference sessions, troubleshoot connection issues.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Used Citrix remote access to demonstrate and diagnose software problems.
  • Perform automation of scripts for all the environments in UNIX.
  • Train new users, assist in maintenance and deployment of SLA.
  • Maintain DNS zones, virtual web sites and POP3 email client accounts.
  • Show more

Hardware support specialist vs administrative technical support skills

Common hardware support specialist skills
  • Hardware Support, 17%
  • Technical Support, 10%
  • Computer System, 7%
  • Linux, 7%
  • Phone Calls, 5%
  • Customer Service, 5%
Common administrative technical support skills
  • Technical Support, 13%
  • Customer Service, 9%
  • Troubleshoot, 7%
  • Phone Calls, 6%
  • Data Entry, 5%
  • Desk Support, 5%

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