Hardware support specialist vs application support specialist

Differences between hardware support specialist and application support specialist duties and responsibilities

Hardware support specialist example responsibilities.

• Manage all operating end-user software including JavaScript - updating/installing Java.
• Work with users to troubleshoot printing, scanning, computer, network, and server system issues.
• Decorate for high number of complete tickets that are escalate and ability to troubleshoot undocument issues.
• Standardize PC imaging according to departmental specifications, which result in streamline deployment and support processes.
• Help with networking issues which include the role-out of the new Cisco phone servers and VPN access for employees.
• Have experience with government data security requirements using commercial data encryption software and security certificate management for email and data access.

Application support specialist example responsibilities.

• Help manage the design, development, and deployment of HL7 interfaces.
• Lead, and manage CRM (Peoplesoft and Siebel) implementation technical teams on multiple engagements.
• Assist users of varying PC and application skills levels and manage through a wide variety of customer scenarios.
• Develop and automate network and mainframe system diagnostics as necessary using a variety of 3rd party software tools and utilities.
• Develop and maintain existing Perl scripts to automate business process.
• Manage multiple imaging-relate projects across both radiology and cardiology service lines, both inpatient and outpatient, to completion.
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