Hardware support specialist vs client support specialist

Differences between hardware support specialist and client support specialist duties and responsibilities

Hardware support specialist example responsibilities.

• Manage all operating end-user software including JavaScript - updating/installing Java.
• Work with users to troubleshoot printing, scanning, computer, network, and server system issues.
• Decorate for high number of complete tickets that are escalate and ability to troubleshoot undocument issues.
• Standardize PC imaging according to departmental specifications, which result in streamline deployment and support processes.
• Help with networking issues which include the role-out of the new Cisco phone servers and VPN access for employees.
• Have experience with government data security requirements using commercial data encryption software and security certificate management for email and data access.

Client support specialist example responsibilities.

• Manage VPN, audio conference bridges, and internal telecommunication switches.
• Create ETL packages in SSIS to automate the deployment of the PAA reports and load data to SharePoint.
• Manage, document and track daily all technical inquiries using Salesforce.com.
• Manage profiles in vendor database including updating vendor profiles and ensuring heighten data integrity.
• Utilize CRM to track all pertinent information relate to the opportunity and effectively manage territory.
• Adhere to SLA (service level agreements) and consistently rank high in customer satisfaction surveys.
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