Hardware support specialist vs operations support specialist

Differences between hardware support specialist and operations support specialist duties and responsibilities

Hardware support specialist example responsibilities.

• Manage all operating end-user software including JavaScript - updating/installing Java.
• Work with users to troubleshoot printing, scanning, computer, network, and server system issues.
• Decorate for high number of complete tickets that are escalate and ability to troubleshoot undocument issues.
• Standardize PC imaging according to departmental specifications, which result in streamline deployment and support processes.
• Help with networking issues which include the role-out of the new Cisco phone servers and VPN access for employees.
• Have experience with government data security requirements using commercial data encryption software and security certificate management for email and data access.

Operations support specialist example responsibilities.

• Manage HTML developers to create and maintain FDIC Internet/Intranet.
• Manage windows active directory, exchange, and file servers for user profiles and access.
• Lead testing for all new store openings to ensure all POS and systems which support the retail team are fully operational.
• Design and manage studies for alternative API qualification for commercial products.
• Cable TV, Ethernet and phone cable runs and outlets
• Load multiple versions of Linux onto multiple computers from scratch simultaneously.
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