Hardware support specialist vs service support specialist

Differences between hardware support specialist and service support specialist duties and responsibilities

Hardware support specialist example responsibilities.

• Manage all operating end-user software including JavaScript - updating/installing Java.
• Work with users to troubleshoot printing, scanning, computer, network, and server system issues.
• Decorate for high number of complete tickets that are escalate and ability to troubleshoot undocument issues.
• Standardize PC imaging according to departmental specifications, which result in streamline deployment and support processes.
• Help with networking issues which include the role-out of the new Cisco phone servers and VPN access for employees.
• Have experience with government data security requirements using commercial data encryption software and security certificate management for email and data access.

Service support specialist example responsibilities.

• Assist underwriters in expediting new business, processing endorsements and/or modifying existing policies while achieving broker relationships.
• Provide underwriting support, including printing endorsements and processing renewal policies and researching information when need.
• Work with modifications, conventional and FHA loans.
• Update QAS system with current information pertaining to loan files.
• Make underwriting decisions base on Flagstar, FNMA and FHLMC guidelines.
• Conduct routine reviews of DOD policies to ensure program compliance with statutory requirements.
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