Hardware support specialist vs support specialist

Differences between hardware support specialist and support specialist duties and responsibilities

Hardware support specialist example responsibilities.

• Manage all operating end-user software including JavaScript - updating/installing Java.
• Work with users to troubleshoot printing, scanning, computer, network, and server system issues.
• Decorate for high number of complete tickets that are escalate and ability to troubleshoot undocument issues.
• Standardize PC imaging according to departmental specifications, which result in streamline deployment and support processes.
• Help with networking issues which include the role-out of the new Cisco phone servers and VPN access for employees.
• Have experience with government data security requirements using commercial data encryption software and security certificate management for email and data access.

Support specialist example responsibilities.

• Manage project SharePoint site for the purpose of supporting ongoing collaboration
• Provide Cerner CPOE learning support to physicians.
• Train in motivational interviewing, HIPAA regulations, CPR certify, emergency preparedness, suicide awareness, and team building.
• Participate in inventory taking process and maintain stockroom organization and cleanliness.
• Create and maintain a database of ACH clients.
• Configure, setup VPN connections, remote access.
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