Hardware support specialist vs systems specialist

Differences between hardware support specialist and systems specialist duties and responsibilities

Hardware support specialist example responsibilities.

• Manage all operating end-user software including JavaScript - updating/installing Java.
• Work with users to troubleshoot printing, scanning, computer, network, and server system issues.
• Decorate for high number of complete tickets that are escalate and ability to troubleshoot undocument issues.
• Standardize PC imaging according to departmental specifications, which result in streamline deployment and support processes.
• Help with networking issues which include the role-out of the new Cisco phone servers and VPN access for employees.
• Have experience with government data security requirements using commercial data encryption software and security certificate management for email and data access.

Systems specialist example responsibilities.

• Manage the coordination and resolution of mainframe job failures.
• Complete VMWARE infrastructure course lead by certify VMWARE trainer, which cover all aspects of VMWARE installation and support.
• Manage the implementation, installation and maintenance of EMR software and hardware systems for mid-size home health care organization.
• Manage the infrastructure implementation and statewide roll-out for MIIS, including prioritization of electronic health record (EHR) provider sites.
• Lead project implementation of global HRIS performance management system.
• Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
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