Hardware support specialist vs systems support specialist

Differences between hardware support specialist and systems support specialist duties and responsibilities

Hardware support specialist example responsibilities.

• Manage all operating end-user software including JavaScript - updating/installing Java.
• Work with users to troubleshoot printing, scanning, computer, network, and server system issues.
• Decorate for high number of complete tickets that are escalate and ability to troubleshoot undocument issues.
• Standardize PC imaging according to departmental specifications, which result in streamline deployment and support processes.
• Help with networking issues which include the role-out of the new Cisco phone servers and VPN access for employees.
• Have experience with government data security requirements using commercial data encryption software and security certificate management for email and data access.

Systems support specialist example responsibilities.

• Manage the internal installs of the application on all relevant versions in order to test and QA new patch releases.
• Configure VOIP IP communicators and manage user administration to ensure adequate telecommunication securely.
• Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
• Administer SharePoint site updates and create documentation to aid users and expedite problem resolution.
• Used JAXB to convert XML response to Java class objects.
• Resolve errors within proprietary application on java, oracle and unix.
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