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The differences between health advisors and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a health advisor and a customer service specialist. Additionally, a health advisor has an average salary of $80,312, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a health advisor include patients, employee engagement and social work. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Health Advisor | Customer Service Specialist | |
| Yearly salary | $80,312 | $33,238 |
| Hourly rate | $38.61 | $15.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 85,719 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A health advisor is a medical expert who specializes in developing various health programs and projects to provide patients with optimal healthcare services. They are primarily in charge of helping patients navigate and understand the healthcare system. Their responsibilities also include performing research and analysis to identify the community's needs, coordinating with fellow experts, setting objectives and guidelines, and referring patients to other services when necessary. Moreover, a health advisor must maintain an active communication line with staff for a smooth and efficient workflow.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Health advisors and customer service specialists have different pay scales, as shown below.
| Health Advisor | Customer Service Specialist | |
| Average salary | $80,312 | $33,238 |
| Salary range | Between $49,000 And $129,000 | Between $26,000 And $42,000 |
| Highest paying City | Washington, DC | Boston, MA |
| Highest paying state | Maryland | Massachusetts |
| Best paying company | The Moses H Cone Memorial Hospital | Dell |
| Best paying industry | Health Care | Finance |
There are a few differences between a health advisor and a customer service specialist in terms of educational background:
| Health Advisor | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between health advisors' and customer service specialists' demographics:
| Health Advisor | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.6% Female, 65.4% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 19.8% Asian, 6.7% White, 56.3% American Indian and Alaska Native, 0.8% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |