Help desk analyst jobs in Erie, PA - 55 jobs

Collabera is the largest minority-owned Information Technology (IT) staffing firm in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 10,000 professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but we are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for four consecutive years since 2012. With over forty offices globally and a presence in seven countries, Collabera provides staff augmentation, managed services and direct placement services to Global 2000 Corporations. Collabera is ranked amongst the top 10 IT staffing firms in the U.S., and for the past 24 years we have continued to grow rapidly year after year. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Job Details: Job Title: Digital Program Support Analyst Location: Erie, PA Duration: 1 year Essential Functions/Responsibilities: The Customer Response Systems Program Support will be an integral part of the customer issue management team. This individual will be responsible for supporting SalesForce Service Cloud operations & customer issue tracking processes. Key deliverables include ensuring the business processes are supported with the tools as well as leveraging technology to enable simplification of the process. Duties also include gathering program requirements and managing design and configuration of tool improvements. Scope encompasses defining specific process improvements in areas such as communications and dispatching. Individual will also lead managing SalesForce licenses, user training and ongoing support such as help desk. In this role you will interact within business processes focused on customer issue management, be involved in long-term planning, manage current complex issues within functional area of expertise, and contribute to the overall team strategy. Qualifications Qualifications/Requirements: • Bachelor's degree from an accredited four year university or college • Additional leadership and project management experience, leading complex cross-functional efforts • Strong IT aptitude Desired Characteristics: • Bachelors of Science degree preferred • SalesForce Advanced Admin & Developer certified • Operations and/or service experience a plus • Ability to lead in a matrix environment • Demonstrated success in working with cross-functional teams • Strong planning & presentation and written communication skills • Demonstrated ability to excel in all customer service areas • Strong oral and written communication skills • Strong interpersonal, collaboration and leadership skills • Working knowledge of logical and physical data modeling • Understanding of key interfaces between business processes and functions • Ability to simplify and clarify procedure requirements Additional Information To know more about this position, please contact: Ujjwal Mane ************ ****************************

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client technology-related problems in areas supported. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. * Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates; * Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status. * Support the Mac operating system and various Apple tools and applications; * Provide operating system updates for Macintosh desktops/laptops; * Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration; * Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials. * Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; * Add virtual desktop client to Office 2007 / Office 2010; * Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required; * Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus; * Assist with creation and distribution of "clean-up kits" (including instructions and other user documentation) for Windows and Macintosh remote laptops; * Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required; * Assist with creation of a knowledge base of problem remediation; * Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and * Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis. Supervisory Responsibilities: * None Minimum Knowledge, Skills and Abilities required: * Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines. * Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user. * Must possess exceptional written and verbal communication skills (in English). * Ability to quickly learn and acquire expertise in client's custom applications. * Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen. * Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered. * Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure. * Team player who is invested in and strives to maximize team/department performance. Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. * The ability to lift and move 35 pounds. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environment Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available. #LI-JM1 * Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines. * Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user. * Must possess exceptional written and verbal communication skills (in English). * Ability to quickly learn and acquire expertise in client's custom applications. * Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen. * Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered. * Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure. * Team player who is invested in and strives to maximize team/department performance.

Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client technology-related problems in areas supported. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates; Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status. Support the Mac operating system and various Apple tools and applications; Provide operating system updates for Macintosh desktops/laptops; Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration; Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials. Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; Add virtual desktop client to Office 2007 / Office 2010; Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required; Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus; Assist with creation and distribution of "clean-up kits" (including instructions and other user documentation) for Windows and Macintosh remote laptops; Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required; Assist with creation of a knowledge base of problem remediation; Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis. Supervisory Responsibilities: None Minimum Knowledge, Skills and Abilities required: Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines. Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user. Must possess exceptional written and verbal communication skills (in English). Ability to quickly learn and acquire expertise in client's custom applications. Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen. Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered. Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure. Team player who is invested in and strives to maximize team/department performance. Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The ability to lift and move 35 pounds. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environment Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available. #LI-JM1

Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client technology-related problems in areas supported. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates; Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status. Support the Mac operating system and various Apple tools and applications; Provide operating system updates for Macintosh desktops/laptops; Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration; Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials. Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; Add virtual desktop client to Office 2007 / Office 2010; Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required; Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus; Assist with creation and distribution of "clean-up kits" (including instructions and other user documentation) for Windows and Macintosh remote laptops; Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required; Assist with creation of a knowledge base of problem remediation; Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis. Supervisory Responsibilities: None Minimum Knowledge, Skills and Abilities required: Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines. Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user. Must possess exceptional written and verbal communication skills (in English). Ability to quickly learn and acquire expertise in client's custom applications. Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen. Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered. Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure. Team player who is invested in and strives to maximize team/department performance. Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The ability to lift and move 35 pounds. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environment Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available. #LI-JM1

Summary/Objection: The IT Technician will assist in providing technical support to employees across the organization by responding to helpdesk tickets, troubleshooting hardware and software issues, and supporting the day-to-day operation of computer systems. This role will provide hands-on experience delivering onsite IT assistance to users, maintaining workstations, and configuring hardware and software in a professional business environment. Requirements Essential Functions: Install, configure, and maintain computer systems, peripherals, and approved software to support daily business operations. Provide frontline technical support to end users by diagnosing and resolving hardware, software, internet, and basic network connectivity issues. Document all incidents, service requests, and resolutions accurately within the company's helpdesk/ticketing system. Provide onsite IT assistance to employees, ensuring timely and professional support across departments Additional Responsibilities: Assist with routine system maintenance tasks, including updates, patches, and basic performance checks. Support data backup processes and assist in verifying that company data can be restored when needed. Research emerging technologies, tools, and best practices that may improve system efficiency, security, or user experience. Assist with inventory management of IT equipment, including tracking hardware and preparing devices for deployment. Participate in IT projects and initiatives as assigned, gaining exposure to different areas of the IT environment. Follow established IT policies, procedures, and security standards to help protect company systems and data. Competencies: Proficiency in Windows and mac OS operating systems. Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN) Proficiency with Office 365, SharePoint, and database management. Knowledge of cybersecurity best practices and endpoint protection. Experience with asset management, software installation, and system upgrades. Excellent problem-solving skills and a proactive approach to troubleshooting. Strong communication and interpersonal skills with the ability to train and guide users. Strong organizational skills with the ability to prioritize multiple tasks effectively. Salary Description 45,000 - 48,000

Full-time Description Summary/Objection: The IT Technician will assist in providing technical support to employees across the organization by responding to helpdesk tickets, troubleshooting hardware and software issues, and supporting the day-to-day operation of computer systems. This role will provide hands-on experience delivering onsite IT assistance to users, maintaining workstations, and configuring hardware and software in a professional business environment. Requirements Essential Functions: Install, configure, and maintain computer systems, peripherals, and approved software to support daily business operations. Provide frontline technical support to end users by diagnosing and resolving hardware, software, internet, and basic network connectivity issues. Document all incidents, service requests, and resolutions accurately within the company's helpdesk/ticketing system. Provide onsite IT assistance to employees, ensuring timely and professional support across departments Additional Responsibilities: Assist with routine system maintenance tasks, including updates, patches, and basic performance checks. Support data backup processes and assist in verifying that company data can be restored when needed. Research emerging technologies, tools, and best practices that may improve system efficiency, security, or user experience. Assist with inventory management of IT equipment, including tracking hardware and preparing devices for deployment. Participate in IT projects and initiatives as assigned, gaining exposure to different areas of the IT environment. Follow established IT policies, procedures, and security standards to help protect company systems and data. Competencies: Proficiency in Windows and mac OS operating systems. Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN) Proficiency with Office 365, SharePoint, and database management. Knowledge of cybersecurity best practices and endpoint protection. Experience with asset management, software installation, and system upgrades. Excellent problem-solving skills and a proactive approach to troubleshooting. Strong communication and interpersonal skills with the ability to train and guide users. Strong organizational skills with the ability to prioritize multiple tasks effectively. Salary Description 45,000 - 48,000

Join the team behind one of the most innovative railing companies in the industry. We're a fast-growing, forward-thinking company known for delivering cutting-edge railing solutions as long with screens and detention products as well - and we're just getting started. As we scale, we're looking for an IT Support Specialist who's excited to grow with us, support a variety of systems, and help keep our company running as well as protect and bring innovation. ________________________________________ What You'll Be Doing: Troubleshoot and maintain PC. Support and manage Windows operating systems, both desktops and servers. Maintain a stable and secure network - routers, switches, firewalls, terminal servers, and all the cables in between. Keep printers, plotters, and other peripherals running. Administer and support: VMware, Hyper-V, NinjaRMM, Infor Visual ERP, SQL Server, and Microsoft 365 (O365). Support network security, firewalls, and mobile device management. Help build and maintain reports (SSRS) and use your basic programming skills (e.g. VBA) to streamline IT tasks. Assemble and deploy new PCs and assist in onboarding new employees. Occasionally hop on a scissor lift to run cabling or troubleshoot infrastructure issues. Collaborate with team members and support users across departments - great communication is key. ________________________________________ About Us: We're not your average manufacturing company. Our team designs and delivers modern railing systems across multiple markets and applications, blending functionality, safety, and aesthetics. We also create Screens, Detention, and Pre-Fabricated balcony products as well. Innovation is baked into everything we do - from product design to our tech stack. This is your chance to be part of a company that's evolving fast, values your input, and invests in both people and technology. ________________________________________ What You Bring to the Table: 3-5 years of experience in IT support, networking, and server administration. Strong working knowledge of Microsoft 365 tools and environments. Comfort with basic programming/scripting (e.g. VBA, PowerShell). Bonus points if you've worked with Infor Visual ERP. Ability to prioritize, communicate clearly, and follow through. Comfortable working independently - but also a great team player. Willingness to travel locally to our Kane, PA location weekly. Not afraid of heights: you're good with occasional work on lifts. ________________________________________ Education: Associate's degree in IT or related field preferred, but relevant experience is just as valuable. ________________________________________ Perks & Benefits: 401(k) + Matching Dental, Health, Vision, and Mental Health support FSA options Employee discounts Generous paid time off Life insurance Opportunities to grow, learn, and innovate ________________________________________ Next Steps: If you're looking for a role where no two days are the same, where your work directly supports a growing, product-diverse, and future-focused company, and where your ideas can help shape the next chapter - we'd love to meet you. Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Health insurance * Life insurance * Paid time off * Vision insurance Experience: * IT: 3 years (Required) License/Certification: * Driver's License (Required) Ability to Commute: * Erie, PA 16506 (Required) Work Location: In person

The duties of the IT Support Technician L1 include troubleshooting and diagnosing computer hardware and software issues, setting up computers and assisting employees and customers with IT-related problems. Essential Duties and Responsibilities Installing and configuring hardware and software components to ensure usability. Troubleshooting hardware and software issues. Repairing or replacing damaged hardware. Installing and upgrading software to ensure security at the user level. Performing tests and evaluations of new software and hardware. Providing support to users and being the first point of contact for issues. Establishing good relationships with all departments and colleagues. Managing technical documentation. Key Roles First level of support for hardware and software issues. Complete network terminations and maintain IDF cabinets. Assist others on IT team with project completion. Work with vendors to troubleshoot hardware/software issues. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience Requirements High school diploma or general education degree (GED), and at least two years related experience and training; or equivalent combination of education and experience. Required Knowledge and Skills: Problem Solving Presenting Technical Information Process Improvement Software Maintenance Software testing Basic Networking Skills Cable Termination Vendor relationships Physical Demands The IT Support Technician L1 will have to spend long hours sitting and using office equipment and computers, which can cause muscle strain. The IT Support Technician L1 will have to do some lifting of computer equipment, supplies and materials from time to time.

Pay: $17/hour Hours: Monday-Friday (school year schedule), 35 Hours a week As a Behavior Support Associate at the Barber National Institute, you'll work directly with children in educational settings who may exhibit challenging behaviors. Your role will be essential in supporting individualized treatment plans and ensuring students receive compassionate, respectful, and effective behavioral interventions. You will assist with implementing behavior strategies, collecting data on progress, supporting teachers and therapists, and maintaining a safe and engaging classroom environment. Our team works with children and teens in Autism Support (AS), Emotional Support (ES), and Life Skills classrooms. What you'll bring: A strong commitment to supporting the behavioral and academic growth of children and teens in the classroom. Patience, empathy, and professionalism in behaviorally challenging situations. Excellent communication and collaboration skills to work alongside teachers and behavioral specialists. Reliability and dedication to maintaining a structured, supportive classroom setting. What you'll have: A Bachelor's degree in Psychology, Social Work, Counseling, Education, Criminal Justice, Sociology, or a related field - OR - A high school diploma and 2 years of relevant experience. Must be 18 years of age or older. Ability to complete all required background clearances: State Police Criminal Record Check, Child Abuse History Clearance, and FBI Clearance. Willingness to complete mandatory training programs and follow established safety and behavioral protocols. A typical day may include: Working on-site at one of the four schools within the General McLane School District, which includes two elementary schools, a middle school, and a high school. Following a full-time, school-year schedule, aligned with the General McLane academic calendar-when students are off, you're off too. Reporting times vary depending on your assigned school, with schedules consistent with each building's hours. Implementing individualized treatment and behavior support plans directly within the classroom setting. Collecting, monitoring, and documenting behavioral data to track student progress and inform intervention strategies. Supporting teachers during instructional sessions and recreational activities such as small group learning and playground supervision. Assisting with staff training on behavioral techniques under the supervision of a Barber National Institute Behavior Specialist. Collaborating with educators and therapists to adjust and improve care plans. Promoting a respectful, inclusive, and supportive environment for every student, ensuring their dignity, privacy, and individual needs are honored.

We are looking for highly motivated college students who are eager to learn! All majors are welcome to apply. Interviews and Internships will be held in-person. Looking for proficiency in Excel, Word, and data entry. We require good communication skills, the ability to work in a fast-paced environment, and a willingness to learn! We have flexible hours starting 8am to 6pm Monday-Friday. Internships will be on site at our Headquarters in Erie's historic Union Station. The program will run from May to August, 2026. Any questions can be directed to ******************** Applications will be reviewed in January. Internship Summary: The IT Infrastructure Intern position will be an integral part of the IT Infrastructure and Systems team. Typically, there will be up to 6 facilities that will need constant monitoring and maintenance at designated intervals. Most of this work can be done on-site but will require some driving distance travel. Responsibilities: Document existing and future IT architecture and ensure scalability Implement Business Continuity for critical business operations Deploy and maintain physical endpoints (PCs, mobile devices, printers, APs, VOIP phones, etc.) Coordinate with headquarters on enterprise solutions and services Provide support for firewalls, switching and VLAN setups Coordinate across multiple departments to sustain client success Create scheduled maintenance and site recover plans Support headquarters with various user support and monitoring Qualifications Required Skills/Abilities: Hardware installations and software configurations Installation and maintenance of large wireless networks Competent in camera security and Access Controls Routine maintenance of various network environments The ability to self-manage and learn new technologies Troubleshooting skills over a wide range of IT Infrastructure Physical Requirements: Must be able to operate safely with lifts and ladders Use various hand tools to support hardware installations Carry equipment up to 50lbs

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Collabera is the largest minority-owned Information Technology (IT) staffing firm in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 10,000 professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but we are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for four consecutive years since 2012. With over forty offices globally and a presence in seven countries, Collabera provides staff augmentation, managed services and direct placement services to Global 2000 Corporations. Collabera is ranked amongst the top 10 IT staffing firms in the U.S., and for the past 24 years we have continued to grow rapidly year after year. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Job Details: Job Title: Digital Program Support Analyst Location: Erie, PA Duration: 1 year Essential Functions/Responsibilities: The Customer Response Systems Program Support will be an integral part of the customer issue management team. This individual will be responsible for supporting SalesForce Service Cloud operations & customer issue tracking processes. Key deliverables include ensuring the business processes are supported with the tools as well as leveraging technology to enable simplification of the process. Duties also include gathering program requirements and managing design and configuration of tool improvements. Scope encompasses defining specific process improvements in areas such as communications and dispatching. Individual will also lead managing SalesForce licenses, user training and ongoing support such as help desk. In this role you will interact within business processes focused on customer issue management, be involved in long-term planning, manage current complex issues within functional area of expertise, and contribute to the overall team strategy. Qualifications Qualifications/Requirements: • Bachelor's degree from an accredited four year university or college • Additional leadership and project management experience, leading complex cross-functional efforts • Strong IT aptitude Desired Characteristics: • Bachelors of Science degree preferred • SalesForce Advanced Admin & Developer certified • Operations and/or service experience a plus • Ability to lead in a matrix environment • Demonstrated success in working with cross-functional teams • Strong planning & presentation and written communication skills • Demonstrated ability to excel in all customer service areas • Strong oral and written communication skills • Strong interpersonal, collaboration and leadership skills • Working knowledge of logical and physical data modeling • Understanding of key interfaces between business processes and functions • Ability to simplify and clarify procedure requirements Additional Information To know more about this position, please contact: Ujjwal Mane ************ ****************************

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job DescriptionDescription: Summary/Objection: The IT Technician will assist in providing technical support to employees across the organization by responding to helpdesk tickets, troubleshooting hardware and software issues, and supporting the day-to-day operation of computer systems. This role will provide hands-on experience delivering onsite IT assistance to users, maintaining workstations, and configuring hardware and software in a professional business environment. Requirements: Essential Functions: Install, configure, and maintain computer systems, peripherals, and approved software to support daily business operations. Provide frontline technical support to end users by diagnosing and resolving hardware, software, internet, and basic network connectivity issues. Document all incidents, service requests, and resolutions accurately within the company's helpdesk/ticketing system. Provide onsite IT assistance to employees, ensuring timely and professional support across departments Additional Responsibilities: Assist with routine system maintenance tasks, including updates, patches, and basic performance checks. Support data backup processes and assist in verifying that company data can be restored when needed. Research emerging technologies, tools, and best practices that may improve system efficiency, security, or user experience. Assist with inventory management of IT equipment, including tracking hardware and preparing devices for deployment. Participate in IT projects and initiatives as assigned, gaining exposure to different areas of the IT environment. Follow established IT policies, procedures, and security standards to help protect company systems and data. Competencies: Proficiency in Windows and mac OS operating systems. Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN) Proficiency with Office 365, SharePoint, and database management. Knowledge of cybersecurity best practices and endpoint protection. Experience with asset management, software installation, and system upgrades. Excellent problem-solving skills and a proactive approach to troubleshooting. Strong communication and interpersonal skills with the ability to train and guide users. Strong organizational skills with the ability to prioritize multiple tasks effectively.

Pay: $17/hour Hours: Monday-Friday (school year schedule), 35 Hours a week Overview:As a Behavior Support Associate at the Barber National Institute, you'll work directly with children in educational settings who may exhibit challenging behaviors. Your role will be essential in supporting individualized treatment plans and ensuring students receive compassionate, respectful, and effective behavioral interventions. You will assist with implementing behavior strategies, collecting data on progress, supporting teachers and therapists, and maintaining a safe and engaging classroom environment. Our team works with children and teens in Autism Support (AS), Emotional Support (ES), and Life Skills classrooms. What you'll bring:A strong commitment to supporting the behavioral and academic growth of children and teens in the classroom. Patience, empathy, and professionalism in behaviorally challenging situations. Excellent communication and collaboration skills to work alongside teachers and behavioral specialists. Reliability and dedication to maintaining a structured, supportive classroom setting. What you'll have:A Bachelor's degree in Psychology, Social Work, Counseling, Education, Criminal Justice, Sociology, or a related field - OR - A high school diploma and 2 years of relevant experience. Must be 18 years of age or older. Ability to complete all required background clearances: State Police Criminal Record Check, Child Abuse History Clearance, and FBI Clearance. Willingness to complete mandatory training programs and follow established safety and behavioral protocols. A typical day may include:Working on-site at one of the four schools within the General McLane School District, which includes two elementary schools, a middle school, and a high school. Following a full-time, school-year schedule, aligned with the General McLane academic calendar-when students are off, you're off too. Reporting times vary depending on your assigned school, with schedules consistent with each building's hours. Implementing individualized treatment and behavior support plans directly within the classroom setting. Collecting, monitoring, and documenting behavioral data to track student progress and inform intervention strategies. Supporting teachers during instructional sessions and recreational activities such as small group learning and playground supervision. Assisting with staff training on behavioral techniques under the supervision of a Barber National Institute Behavior Specialist. Collaborating with educators and therapists to adjust and improve care plans. Promoting a respectful, inclusive, and supportive environment for every student, ensuring their dignity, privacy, an Perks with a Purpose Our benefits are created with YOU in mind. Healthcare • Highmark Medical and Mental Health • Delta Dental and Davis Vision Coverage • Health Savings Account/Flexible Spending Accounts • Teladoc Virtual Health Financial Well-being • 401K Retirement Plan with Employer Match • On-Demand Pay • Employee Referral Bonus Program • Student Loan Forgiveness • College Scholarship & Tuition Discounts • Employee Discounts Life & Family Support • Company Paid Life Insurance • Short & Long-Term Disability Insurance • Employee Assistance Program • Erie Campus*- discounted on-site weekday childcare • Employee discounts for select BNI events and services • Generous Paid Time Off • Seven Paid HolidaysWho is Barber National Institute?The Barber National Institute is a non-profit committed to its mission of providing the highest quality services for children and adults with autism, intellectual disabilities or behavioral health challenges and their families. Since our founding in 1952, we have evolved into a multi-faceted organization serving more than 6,200 individuals annually with a wide range of educational, vocational, residential and behavioral health programs. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, protected veteran status, disability or any other legally protected status. If you need an accommodation to apply, please contact HR. EOEAny consideration of the background check will be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military