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Help desk analyst jobs in Michigan

- 1,045 jobs
  • Information Technology Field Technician

    Hcltech

    Help desk analyst job in Detroit, MI

    Job Description: - As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc. Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to End Users. Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs. Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support. Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis. HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
    $40k-71k yearly est. 3d ago
  • Information Technology Coordinator

    RÖSler USA

    Help desk analyst job in Battle Creek, MI

    The Part-Time IT Coordinator supports basic on-site information technology operations for our U.S. manufacturing facility. This position focuses on maintaining local hardware, assisting employees with basic technical issues, and coordinating with the parent company's central IT team in Germany for system configurations, security, and network management. The ideal candidate is a motivated self-starter who enjoys problem-solving, takes initiative, and can work independently while following established IT procedures. Key Responsibilities: • Serve as the first point of contact for on-site employees regarding basic IT support needs, including hardware, connectivity, and user access issues. • Perform basic troubleshooting for desktops, laptops, printers, and other peripherals. • Coordinate equipment setup and replacement (with configurations handled by central IT in Germany). • Maintain an inventory of hardware, accessories, and consumables (e.g., printers, cables). • Manage user account requests and password resets per established IT policies. • Liaise with the global IT department to ensure alignment with corporate security and network standards. • Support new employee onboarding from a technology perspective (hardware distribution, system access coordination). • Document and track IT support requests and resolutions. • Ensure data privacy and security procedures are followed according to company and parent-company guidelines. Qualifications • Associate degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered. • 1-3 years of hands-on IT support experience in a small-to-medium business environment. • Basic knowledge of Windows operating systems, Microsoft 365, and network connectivity fundamentals. • Strong communication and organizational skills with the ability to work independently. • Experience supporting manufacturing or industrial environments a plus. • Reliable, self-motivated, and able to manage tasks efficiently with minimal supervision. Work Environment: On-site position located at Rosler Metal Finishing USA, LLC, Battle Creek, MI. Standard office and manufacturing environment; may involve occasional movement of IT hardware or peripherals (up to 50 lbs). Compensation & Benefits: Part-time, hourly position (15-20 hours/week). Competitive hourly rate commensurate with experience. Eligible for limited company benefits in accordance with part-time policy. 📍 Location: Rosler Metal Finishing USA | Battle Creek, MI 📩 To apply email: ********************* 💻 Learn more about Rosler: *************************
    $39k-69k yearly est. 3d ago
  • IT Field Technician

    Strategic Staffing Solutions 4.8company rating

    Help desk analyst job in Rochester, MI

    Job title: IT Field Technician Duration: 12+ months Location: Rochester, MI (Would be traveling to various local hospitals), mileage reimbursement would be paid from hospital to hospital. Note: Must live within a 30-minute commute to Rochester, MI Principal Duties and Responsibilities: Participates in providing support to customers by resolving semi-complex technical account and connectivity problems. Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas. The IT Technician performs semi-complex work within technical or paraprofessional area. Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex. Documents and refers complex, unusual problems to other support teams. Required Skills & Experience: Must have 2-3+ years of IT Field Support experience (Client/customer facing) One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required. Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms. Preferred Skills & Experience: Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred. ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred Education: HS Diploma or equivalent. Preferred education: Associates degree, bachelor's degree or 2 years of vocational technical training preferred.
    $41k-63k yearly est. 2d ago
  • Desktop Support Specialist

    Coforge

    Help desk analyst job in Southfield, MI

    Job Title: Desktop Support Specialist Skills: Level 1.5, Pix boot, SCCM/ intune, Active Directory 360 issues, Bitlocker, MFA & Google DUO, autopilot, Experience: 4-6 Years Job Type: Fulltime We at Coforge are hiring for Desktop Support Specialist with the following skills: Deskside associate Level 1.5 with experience in imaging, Laptops / Desktop troubleshooting, resolving printer issues, shipping, Field Service & receiving equipment etc. Should have over 4 years of experience in Deskside support. Imaging using Pix boot, SCCM/ intune. Experience in resolving Active Directory 360 issues. Experience with Bitlocker, MFA & Google DUO. Experience with autopilot. Experience in resolving Level 1 / Level 2 password, access & general laptop issues. Must have experience in supporting hybrid/Remote users in a large enterprise environment. Graduation or equivalent degree is mandatory.
    $39k-56k yearly est. 2d ago
  • Desktop Support Specialist

    SISL Global

    Help desk analyst job in Grand Rapids, MI

    Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 3+ years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus
    $38k-54k yearly est. 5d ago
  • Help Desk Technician

    Blue Chip Talent 4.3company rating

    Help desk analyst job in Bloomfield Hills, MI

    Blue Chip Talent is an award-winning, woman-owned staffing company that works hard to “Advance Careers Daily”. We pride ourselves on building lasting relationships. We do this through our unique ongoing touchpoint program, personalized orientation, bi-yearly appreciation lunches, company-sponsored charitable events, and our flagship family Woodward Dream Cruise event. We also offer industry-leading benefit options: Four (4) healthcare plans to choose from PTO & Paid Holidays Dental & Vision insurance Company-paid life insurance Long and short-term disability 401k with yearly arbitrary match Pet insurance You can count on Blue Chip Talent to be your reliable career coach and advocate. We look forward to connecting with you and guiding you on your career goals. What you'll be doing: Mobile device setup and support Onboarding and offboarding Asset management/inventory Documentation Help desk and desktop support Resolving tickets Need to have: 3+ years of IT experience AD Office 365 Ticketing system experience Onboarding and offboarding experience Asset management/inventory experience Nice to have: Degree Certifications *Blue Chip Talent will not be sponsoring visas or accepting C2C for this position at this time. Blue Chip Talent is an Equal Opportunity Employer (EOE) that values merit-based recruitment centered around technical ability, skillset, and personality/cultural fit with our employing partners.
    $34k-62k yearly est. 3d ago
  • Computer IT Support Technician (MSP Experience Preferred)

    Creative Programs and Systems

    Help desk analyst job in Brighton, MI

    Creative Programs & Systems (CPS) Brighton, MI (On-site) Full-Time | Mid-Advanced Level Creative Programs & Systems (CPS) is seeking an experienced IT Support Technician to join our team. The ideal candidate has prior experience working for a Managed Service Provider (MSP) and possesses strong knowledge of servers, networking, Microsoft 365, and general IT best practices. This position involves supporting multiple business clients across Michigan and the U.S., providing both remote and on-site technical assistance. Responsibilities: Provide Tier 1-3 technical support for workstations, servers, and network systems across client environments Troubleshoot and resolve issues with Active Directory, DNS, DHCP, Group Policy, and file/print services Manage Microsoft 365 environments, including Exchange, Teams, SharePoint, and user administration Perform network configuration and troubleshooting (firewalls, switches, routers, VPNs, VLANs) Deploy, monitor, and maintain backup and disaster recovery solutions Configure and maintain Windows Server environments (2012-2022) and virtual machines (Hyper-V, VMware) Implement security best practices, including patching, MFA, endpoint protection, and password management Monitor RMM tools for alerts, system performance, and automated maintenance tasks Document procedures, client configurations, and issue resolutions accurately in ticketing systems Provide occasional on-site support for client installations, upgrades, and troubleshooting Requirements: 3+ years of IT support experience, preferably in an MSP environment Strong understanding of Windows Server, networking fundamentals, and Microsoft 365 administration Familiarity with ConnectWise, N-able, or similar RMM and PSA tools preferred Ability to manage multiple client environments and prioritize support tickets efficiently Excellent problem-solving and communication skills Valid driver's license and reliable transportation for client visits Preferred Certifications: CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator or Azure Administrator Any other relevant vendor certifications (Cisco, VMware, etc.) Why Join CPS: CPS has supported businesses throughout Michigan and across the U.S. for over 30 years with professional IT services, computer consulting, and software development. We are a small, family-owned company that values integrity, learning, and teamwork. We offer competitive pay, professional growth opportunities, and a work environment built on respect and excellence. To Apply: Submit your resume and a brief cover letter detailing your IT support experience to **************.
    $38k-64k yearly est. 3d ago
  • IT Support (No C2C/No Sponsorship)

    Randstad USA 4.6company rating

    Help desk analyst job in Holland, MI

    Job Title: Technology Svc Desk Analyst I *No C2C/No Sponsorship/No 1099* Schedule: 8am - 4:30pm Monday through Friday Duration: 12 Month Contract-to-Hire Pay: $24 per hour POSITION PURPOSE : Responds to and processes requests in manner that optimizes customer satisfaction. Provides assistance in use of all computer technology provided by Information Services (IS) to enterprise. RESPONSIBILITIES AND RESULTS: Serves as single point of contact for technology support to ensure issues are recorded and addressed in timely manner. Communicates clearly and courteously with members calling for assistance, as measured by quality surveys, providing optimal customer satisfaction. Provides first-level support and problem resolution to technology customers with ultimate goal to provide resolution as close to customer level as possible. Logs information concerning calls into automated system to track history of calls and resolutions, utilizing personal computer (PC) and keyboard/mouse. Provides appropriate escalation of support requests to ensure meeting customers expectations. Provides input for process and procedure improvements for Global Support Services area to better serve customers. Completes tasks and assignments related to processes and improvements in Service Desk area of responsibility to provide complete customer satisfaction. Ensures production system availability and schedules completion and escalates all processing failures to maintain system availability to business. Ensures network availability by monitoring and escalating system alerts and failures. Ensures member requests for technology systems are fulfilled within Service Level Agreement (SLA) timeframe, ensuring members have tools needed to perform their jobs. REQUIRED QUALIFICATIONS Associates degree in computer science or information systems or equivalent job-specific work experience. 1+ years of experience in technology support. Active Directory ITSM Office 365 or Azure administration Skills and Knowledge: Ability to maintain confidentiality when working with sensitive data. Broad technical and organizational skills, with good attention to detail. Familiarity with information technologies and their application to business processes. Excellent PC and keyboard/mouse skills. Good communication and interpersonal skills. Ability to adapt to change and learn quickly. Ability to work well under pressure and quickly assess and respond to customer issues. Strong data-gathering and problem-solving skills. Ability to work with diverse global customers.
    $24 hourly 3d ago
  • Information Technology Specialist

    E7 Solutions

    Help desk analyst job in Troy, MI

    About Us E7 Solutions is a technology partner helping teams work smarter across the tools they love. As an Atlassian Platinum Solution Partner and a Superhuman partner, we deliver seamless integrations, process improvements, and scalable collaboration environments. Our growing network of partnerships ensures clients stay connected, efficient, and ready for what's next. Our core values underscore our work, and our unique culture is at the heart of our motivation. E7 embraces a remote-friendly culture built on trust, balance, and collaboration. We bring together distributed talent with a strong local presence in Troy, Michigan - proving that innovation and connection can thrive anywhere. We strongly believe in the philosophy that "to conquer every mountain, we must go as a team." This commitment to teamwork has earned us recognition, including being awarded Crain's Coolest Places to Work in recent years. E7 is a privately-owned firm headquartered in Troy, Michigan and serves clients both domestically and globally. About the Role The Information Technology Specialist will be responsible for the administration, configuration, and support of the company's core business applications, including Microsoft 365 Business Premium, Slack, Zoom, HubSpot, and other SaaS platforms. This role will also take ownership of the company's network and cybersecurity operations, ensuring the reliability and security of the office network, employee devices, and remote access infrastructure. The Specialist will also ensure the stability, security, and performance of business-critical applications and systems. Key responsibilities include: Administer and manage Microsoft 365 Business Premium, including Exchange, SharePoint, Teams, and security/compliance features. Configure and support Slack, Zoom, HubSpot, and other SaaS applications. Evaluate and implement new tools and features to improve productivity and collaboration. Maintain and troubleshoot office network hardware (routers, switches, firewalls, Wi-Fi). Manage VPN access and network configurations for secure remote connectivity. Lead the development, implementation, and enforcement of cybersecurity policies. Monitor systems for vulnerabilities, manage endpoint protection, and respond to incidents. Conduct regular audits and ensure compliance with data protection regulations. Develop and maintain user guides, knowledge base articles, and quick reference materials. About You Bachelor's degree in information technology, Computer Science, or a related field is preferred. Certifications such as MS-102 (Microsoft 365 Administrator) or the equivalent are required. Proven experience administering Microsoft 365 and other SaaS platforms. Strong understanding of cybersecurity principles, tools, and best practices. Prior experience managing small office networks and remote access infrastructure. Experience supporting Windows/mac OS devices and common productivity tools. Familiarity with ITIL or other IT service management frameworks is preferred. Experience with automation and scripting for SaaS administration is preferred. Additional certifications in cybersecurity (e.g., CompTIA Security+, CISSP, Microsoft SC-900) are a plus.
    $65k-93k yearly est. 4d ago
  • Help Desk Technician

    Insight Global

    Help desk analyst job in Flint, MI

    Insight Global is looking for a Service Desk Analyst for a client that will sit out of Flint, MI. This individual will be responsible for technical assistance and support for computer systems, hardware, or software. They will also be responding to queries, run diagnostics programs, troubleshooting, and implementing solutions to resolve the issues. This will be a high call volume position and requires excellent customer service. Required Skills & Experience * 1+ years of experience with IT Support * 1+ years of experience in Networking: troubleshooting, triage, redundancy mitigation * 1+ years of experience with customer service working in a high call volume environment * Associates Degree or relevant work experience Compensation: $17/hr to 19/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages while on contract for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
    $17 hourly 3d ago
  • Hardware Technician

    Luxoft

    Help desk analyst job in Dearborn, MI

    🔧 Join Our Engineering Team as a Hardware Technician We are looking for a skilled and detail-oriented Hardware Technician to join our engineering support team. This role is primarily responsible for the installation, configuration, and maintenance of hardware test benches used in product development and validation processes. Responsibilities: - Install, wire, and set up hardware test benches according to engineering requirements and safety standards - Perform regular maintenance, troubleshooting, and repairs on test bench components - Assist engineering teams with hardware integration, diagnostics, and test setups - Maintain inventory of tools, components, and test equipment - Document procedures, configurations, and maintenance logs accurately - Support calibration and functional verification of test systems - Ensure compliance with lab safety protocols and cleanliness standards Mandatory Skills Description: - Associate's degree or certification in Electronics, Electrical Engineering Technology, or a related field - 2+ years of experience in hardware setup or lab support environment - Hands-on experience with wiring, soldering, and using diagnostic tools (e.g., multimeters, oscilloscopes) - Familiarity with automotive or electronics test environments is a plus - Strong attention to detail and problem-solving skills - Ability to work independently and in cross-functional teams Nice-to-Have Skills Description: - Experience working in automotive R&D or validation labs - Knowledge of CAN tools, electronic control units (ECUs), and test automation systems 💡 If you're detail-oriented, technically curious, and enjoy working in a practical, engineering-focused role, we'd love to hear from you. 📩 Ready to build and support the foundation of great products? Apply now to learn more.
    $35k-54k yearly est. 1d ago
  • Lead IT System Administrator

    Mountain Top Talent LLC 3.8company rating

    Help desk analyst job in Grand Rapids, MI

    General Information: Clearance Required: Secret (or higher), or ability to obtain Job Type: Full-time Travel: Travel 10% of the time to customer sites and Company Headquarters. Position Summary: We are seeking an experienced Lead IT System Administrator to execute our organization's IT operations, with a strong focus on Microsoft Azure, Office 365, and enterprise infrastructure. The ideal candidate will have proven leadership capabilities, a deep technical background in cloud and on-premises environments, and the ability to carry out user support, system administration, and infrastructure projects from planning to execution. Key Responsibilities: IT Infrastructure Management: Design, implement, and maintain secure and scalable IT infrastructure, including servers, storage, networking, and cloud services. Cloud Administration: Configure, manage, and optimize Microsoft Azure resources (VMs, networking, identity management, security, backup/recovery, etc.). Office 365 Administration: Administer Microsoft 365 tenant, including Exchange Online, SharePoint, Teams, OneDrive, Intune, and related services. User Support & Troubleshooting: Serve as the escalation point for complex technical issues, ensuring prompt resolution and high user satisfaction. Systems Monitoring & Security: Implement monitoring, patch management, endpoint protection, and security best practices to safeguard systems and data. Project Leadership: Lead IT projects from requirements gathering to deployment, including infrastructure migrations, upgrades, and integrations. Documentation & Policies: Develop and maintain IT policies, technical documentation, and standard operating procedures. Team Coordination: Mentor junior administrators, delegate tasks, and ensure cross-team communication for smooth IT operations. Vendor Management: Coordinate with external vendors, service providers, and consultants for hardware, software, and service procurement. Basic Qualifications: Bachelors degree in Information Technology, Computer Science, or related field (or equivalent work experience). 5+ years of hands-on IT administration experience, with at least 2 years in a lead or senior role. Proven expertise in Microsoft Azure administration (IaaS, PaaS, security, networking). Strong proficiency in Office 365 administration (Exchange Online, Teams, SharePoint, OneDrive, Intune). Experience with Windows Server environments, Active Directory, Group Policy, and identity management. Knowledge of networking concepts (DNS, DHCP, VPN, firewalls, load balancers). Strong troubleshooting and problem-solving skills. Excellent communication and leadership skills. Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert) are highly desirable. Preferred Qualifications/Skills: Experience with Linux Server environments. Knowledge of PowerShell scripting for automation. Familiarity with backup solutions and disaster recovery planning. Knowledge of Endpoint Privilege Management. Knowledge of Remote Support. Understanding of cybersecurity principles and compliance frameworks. Work Environment: Fast-paced, collaborative environment with opportunities to work on diverse IT projects. May require occasional after-hours or weekend work during critical updates or incidents. Why Join Us: Work on high-impact DoD programs supporting national defense and mission readiness. Engage with cutting-edge technologies across air, ground, and joint service domains. Be part of a collaborative and innovative team working at the intersection of technology and mission success. Competitive compensation, professional development, and growth opportunities in a secure, high-tech environment.
    $59k-79k yearly est. 2d ago
  • IT Infrastructure & Support Specialist

    Rgbsi 4.7company rating

    Help desk analyst job in Harper Woods, MI

    Job description: As an IT Infrastructure & Support Specialist, you will combine technical troubleshooting skills with hands-on infrastructure management. Your role involves resolving IT tickets, managing hardware/software assets, and performing physical tasks such as cable installations. You will ensure seamless connectivity and system functionality while supporting both end-users and backend infrastructure. This position is ideal for someone who enjoys working with both digital systems and physical infrastructure. **Role** Provide on-site end-user support at the Harper facility, focusing on printers/plotters, AutoCAD LT installs and performance troubleshooting, Office 365 support, Tier 1 remote assistance via TeamViewer and Freshservice, and on-site inventory management. No cabling/wiring work required. **Key responsibilities** - Serve as the on-site IT point of contact for Harper users; handle walk-ups and scheduled support. - Install, configure, and troubleshoot AutoCAD LT; address performance issues (workstations, drivers, plots). - Set up and maintain printers/plotters (including CAD printers); resolve jams, drivers, queues, and connectivity. - Provide Tier 1 ticket support remotely via TeamViewer/Freshservice; triage, resolve, and escalate per SOP. - Support Office 365 (Outlook, Teams, OneDrive/SharePoint) and common desktop apps; handle account/access issues. - Perform workstation setup/imaging, peripheral support (docks, monitors, scanners), and basic hardware troubleshooting. - Manage on-site IT inventory: track check-in/out of laptops and peripherals, maintain spares stock, process RMAs/repairs, and keep asset records current. - Maintain accurate ticket updates, asset records, and quick guides for recurring issues. - Coordinate with central IT for escalations (networking, server-side, advanced CAD issues); no wiring work. **Requirements** - 2-4+ years in IT support/help desk/desktop support. - Strong Windows workstation support; printer/plotter setup and troubleshooting experience. - Hands-on AutoCAD LT install/support; familiarity with CAD performance tuning basics. - Office 365 support experience; user/account/application troubleshooting. - Comfortable with remote support tools (TeamViewer) and ticketing (Freshservice). - Clear, patient communication; ability to work independently on-site. - Able to lift/move typical IT gear (monitors/printers) 50LB - **Certifications** - Required: CompTIA A+ (or equivalent experience). - Preferred: CompTIA Network+, ITIL Foundation, Microsoft MD-102 (or MS-900), Autodesk Certified User - AutoCAD. **Nice to have** - Basic scripting (PowerShell) for repeatable tasks. - Experience with CAD peripherals/environments; driver/package deployment familiarity. - ITIL/CompTIA A+/Network+ helpful but not required. **Success measures** - Ticket SLA adherence and first-contact resolution. - User satisfaction/CSAT at Harper. - Uptime/readiness of printers/plotters and CAD workstations. - Accuracy of on-site inventory and asset records. - Quality/coverage of documentation and ticket notes. **Work conditions** - On-site at Harper; occasional short trips to nearby buildings. - Standard business hours; after-hours only for priority escalations if needed (specify cadence if applicable). Reports to: IT Manager
    $64k-92k yearly est. 3d ago
  • IT Infrastructure & Support Specialist (Manufacturing sector experience)

    Zobility

    Help desk analyst job in Harper Woods, MI

    We are seeking an IT Infrastructure & Support Specialist who can deliver high-quality end-user support while managing on-site hardware, software, and IT inventory. Key Responsibilities Serve as the on-site IT point of contact for Harper users; manage walk-up support and scheduled requests. Install, configure, and troubleshoot AutoCAD LT, including workstation performance, drivers, and plotting issues. Set up and maintain printers/plotters (including CAD printers): jams, drivers, queues, connectivity. Provide Tier 1 remote and on-site support via TeamViewer and Freshservice. Support Office 365 (Outlook, Teams, OneDrive, SharePoint) and standard desktop applications. Perform workstation setup/imaging, device deployments, docks/monitors/scanners, and basic hardware troubleshooting. Manage on-site IT inventory: laptop/peripheral check-in/out, tracking spares, RMAs, asset updates. Maintain accurate ticket updates and documentation. Collaborate with central IT for escalations (networking, server, advanced CAD issues). No cabling/wiring work required. Nice to have skills Freshservice - Software High level ticketing experience Microsoft 360 and Windows experience Comp TIA A+ certification Ticketing and Troubleshooting Ability to lift/move up to 50 lbs. (IT equipment).
    $66k-96k yearly est. 3d ago
  • Technical Analyst / Developer - Python and MOSEL

    Vrtek Consulting Inc.

    Help desk analyst job in Detroit, MI

    Title: Business System Technical Analyst / Developer- Python and MOSEL Duration: 9-12 Months Required Skills: Python, the role on optimization team - FICO- priority MOSEL - if they have it that will be awesome Technical analyst, hands on writing code, MOSEL & Python Mosel- is mathematical - can be learned from Java Important they know lending, auto, credit card, aspect to lending Similar or on the auto side - Bachelor's degree preferred 3 + years experience in financial services or related industry project management/business analyst certification (or equivalent work experience) HIGHLY PREFERED Business and or IT experience Preferred Work with Stakeholders, Value Streams & Global Partners Excellent written and verbal communications skills Experience in facilitation project teams Experience in reading or querying SQL ,Oracle, SMSS REQUIRED Deliver results in high complex matrix Skilled with microsoft office applications
    $63k-77k yearly est. 2d ago
  • Information Technology System Administrator

    Imageone 4.5company rating

    Help desk analyst job in Oak Park, MI

    IT Systems & Operations Administrator Imagine working in a place where your manager truly believes in your personal and professional development. It's not imaginary. It's image One. It's for real. We have an award-winning company culture like none you've ever experienced. We offer fantastic opportunities for professional development, financial stability and personal fulfillment. We invest in your success. Each year you will complete a Vision and Goals Worksheet outlining your personal, professional and health goals. Our Leadership Team is required and excited to help you reach your ambitions. We strive for life balance, not work-life balance. We genuinely want you to be happy. We love to surprise you. Every single one of our team members gets a “We Care Friday” - an unexpected phone call on Thursday to tell you, “Don't come in tomorrow. We've got you covered!” No secrets here! We practice open book management, so you will always understand our financials. You'll learn how to read an income statement and balance sheet like a pro and you'll be financially rewarded through our profit bonus program. We hire awesome people who strive to deliver extraordinary service. We're looking for an experienced Sales Development Representative to join our growing team. We'd love to talk to you! Who We Are ImageOne provides Managed Print Services and Document Lifecycle Solutions to companies throughout the United States - helping them decrease and control costs, improve productivity and simplify their printing and document workflow environments. Every day we bring energy, passion, and an unending drive to deliver an extraordinary customer experience. How awesome is that? What will your Responsibilities be? Maintain regular and routine attendance, either onsite or remotely as scheduled. Fulfill all duties outlined in the IT Systems & Operations Administrator Accountability Sheet. Provide first-level IT support for hardware, software, networking, mobile devices, and AV/IT systems at the Oak Park office. Manage IT onboarding and offboarding processes, including equipment requests, asset tracking, and lifecycle management. Administer core business systems including Microsoft 365, ERP, CRM (SalesChain), Laserfiche, workflow tools, and security platforms. Monitor backups, system performance, and security alerts, escalating issues to senior IT or the Managed Service Provider (MSP) as needed. Collaborate with the Managed Service Provider on infrastructure maintenance, incident response, and system upgrades. Coordinate vendor support for third-party applications (e.g., HubSpot, ECI, SalesChain, etc.). Lead and contribute to continuous improvement initiatives, such as automation, process optimization, and system enhancements. Provide emergency after-hours support when required. Deliver an eXtraordinary IT experience for internal and external stakeholders through responsiveness, professionalism, and proactive service. Prepare and deliver ad hoc and routine IT reports for leadership and operational review. What do you need to have? 3-5 years of IT support, systems administration, or related technical role Experience with IT service management, infrastructure monitoring, and ticketing systems Preferred: CompTIA A+, Network+, Security + Microsoft or Cisco Certification SQL Certification Hands on Knowledge of Microsoft 365, Active Directory, CRM/ERP Systems (EA, Sales Chain, or others), and collaboration platforms; IT Ticket Systems Management/Knowledge of Huntress MDR Software, VMware Power PDF and general management/oversight of 3rd party software Hands on knowledge of rack mounts, tower server, ups, access points, and cabling infrastructure Excellent communication skills, both written and verbal Perks of this position Amazing workplace culture Medical, Prescription Drug, Dental and Vision Benefits Health Savings Account benefits Flexible Spending Account benefits Company paid Life Insurance Matching 401K savings instrument Paid Time Off Program Additional Days Off - Community Service Day, Your Birthday and We Care Friday...one surprise Friday off
    $62k-86k yearly est. 1d ago
  • Hardware Specialist

    Global Connect Technologies 4.4company rating

    Help desk analyst job in Auburn Hills, MI

    Hardware Architecture Basic Qualifications Master of Science in Electrical, Electronic, Compute, Aerospace Engineering, or equivalent program · Minimum of 8 years of experience in an architectural hardware/system role ·Good knowledge of state-of-the-art hardware systems, software tools and algorithms for interfaces required for actuators, firmware development, in-vehicle bus architectures, in-vehicle CPU/GPU/NPU computing platforms, image and audio signal processors, connectivity · Advanced knowledge on ARM based architectures · Knowledge of ADAS, Infotainment Systems and Zonal Architectures, Software defined vehicles Preferred Qualifications · Experienced in industrial or automotive (preferred) area (TIER1, TIER2…) · Solid understanding with embedded electronics design constraints · Familiar with system/component design, advanced EE architecture topologies and safety · Knowledge of applicable safety standards including ISO 26262, and other regulations, industry benchmarks and customer requirements
    $51k-72k yearly est. 3d ago
  • Global Procurement and Technical Support Team Leader | A&P Sourcing

    GE Aerospace 4.8company rating

    Help desk analyst job in Detroit, MI

    Negotiate with dedicated providers according to specific policies. Achieve the best contractual conditions while also ensuring internal customer satisfaction. Interprets internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process. **Roles and Responsibilities:** + Own sourcing specific processes and tools. Review and improve processes. Work on special initiatives. + Own the source to pay process for the A&P team. Ensure that FLIGHT DECK is being used to improve from current state, removing waste and making more efficient for both our commercial and fulfillment teams + Partner with the Commercial and Business Sourcing Operations teams to ensure team members are effectively trained and improvements are put in place to drive efficiency gains + Conduit between Sourcing Teams, Sourcing Compliance, and Product Lines to ensure proper processes meet changing demands of the company and lead efforts as required to minimize any GE risk + Ensure business operations teams are partnered with entire Sourcing organization to drive fundamentals of FLIGHT DECK every day and aiding in problem solving + Lead technical team of Engineers to drive proactive identification of right first-time risks and mitigate leading to both Delivery improvements as well as driving cost out with commercial teams + Deploy team of Engineers to supplier Genba to ensure ready for rate and proper capacity in place to meet business needs + Ensure Asia team is set up to meet growing LCC footprint and right resources are deployed to Genba to grow the region + Lead capacity efforts, along with proper readiness activity in order to support the Sourcing Business Operating teams as well as ensuring new supplier development highlighted by commercial team is fit for business requirement + Utilize data analytics in order to make end user jobs easier by removing waste and having global solutions to meet the business processes + May lead functional teams or projects with moderate resource requirements, risk, and/or complexity. Presents business solutions to leaders in functional area. Communicates complex messages and negotiates mainly internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners, vendors, or customers **Required Qualifications:** For applicants within the United States + Bachelor's degree from an accredited college/university (or a high school diploma/GED with at least 14 years of experience in Supply Chain, ideally Sourcing and Procurement) + Minimum of 10 years of experience in Supply Chain, ideally Sourcing and Procurement For applicants within the United Kingdom + Must have major experience in Supply Chain, ideally Sourcing and Procurement **Preferred Qualifications:** + Experience leading process improvement efforts, setting standards, and ensuring standard work is in place + Strong oral and written communication skills. + Strong interpersonal and leadership skills. + Demonstrated ability to analyze and resolve problems. + Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. + Established project management skills. + Souring, Shop Operations, or Manufacturing Engineering + Manufacturing Experience in Aerospace or Automotive a plus + Humble: respectful, inclusive, good listener, learns from past + Transparent: Candid in feedback, shares to solve problems, helps grow others + Focused: Safety first, prioritizes work, measures success by the customer, continuously improve. **For applicants within the United Kingdom:** Right to Work Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website. Security Clearance Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: ****************************************************************************************** **For applicants within the United States:** The base pay range for this position is $157,000 - $209,000 USD. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/commission based on the plan. This posting is expected to close by December 31, 2025. GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time -off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or prog rams (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual. GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). **Relocation Assistance Provided:** Yes \#LI-Remote - This is a remote position GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
    $157k-209k yearly 4d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Help desk analyst job in Grand Rapids, MI

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $30k-40k yearly est. 6d ago
  • IT Field Technician

    Strategic Staffing Solutions 4.8company rating

    Help desk analyst job in Novi, MI

    Job title: IT Field Technician Duration: 12+ months Location: Novi, MI (Would be traveling to various local hospitals), mileage reimbursement would be paid from hospital to hospital. Note: Must live within a 30-minute commute to Novi, MI Principal Duties and Responsibilities: Participates in providing support to customers by resolving semi-complex technical account and connectivity problems. Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas. The IT Technician performs semi-complex work within technical or paraprofessional area. Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex. Documents and refers complex, unusual problems to other support teams. Required Skills & Experience: Must have 2-3+ years of IT Field Support experience (Client/customer facing) One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required. Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms. Preferred Skills & Experience: Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred. ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred Education: HS Diploma or equivalent. Preferred education: Associates degree, bachelor's degree or 2 years of vocational technical training preferred.
    $41k-63k yearly est. 2d ago

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