Help desk representative full time jobs - 36 jobs

Kforce is immediately adding a full-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Colombus, OH. This is a professional banking setting with a high touch and executive level user community. Duties: * Desktop Support Engineer will configure, install, and test hardware components, hardware deployment replacements * Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System * Providing cross-divisional troubleshooting by updating and maintaining tickets * Reimaging PCs, backing up and restoring user data. Installing and validating correct software versions on devices and confirm functionality * As a Desktop Support Engineer, you will utilize Wells utilities to troubleshoot end-user machine functionality * Documenting service events accurately in work orders and ticketing systems* 3-5 years of experience providing software/hardware support, server, cisco technology knowledge in a professional setting * Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management * Previous experience working in ServiceNow (a plus) ticketing system or similar * Knowledge of two factor authentication * Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS * Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk * Strong customer communication and service skills * Must be able to work independently in a fast-paced high profile environment

Immuta is the Data Provisioning Company, helping organizations provision secure, governed data access at the speed modern business demands. We automate access by policy and by request-eliminating tickets, reducing risk, and enabling both humans and AI systems to work with data safely and instantly. Founded in 2015, Immuta is trusted by Fortune 500 companies and government agencies worldwide and operates as a hybrid workplace globally. • Technology partners include Snowflake, Databricks, AWS, Azure, Google Cloud, and Starburst. Immuta was recognized as the Snowflake Data Security Partner of the Year in June 2023.• Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and BuiltIn as one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies. • $267 million in total funding. Lead investors include NightDragon, Snowflake, and Databricks, along with additional funding from ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures.• A hybrid workplace with offices in Boston, MA; Columbus, Ohio; College Park, Maryland. ABOUT OUR TEAM The IT Team at Immuta empowers the organization to stay focused on our mission: seamlessly provisioning data access and making sure it's accessible only to the right people, for the right reasons, and in the right form. We support the tools and systems Immuta runs on, from endpoints and networks to SaaS applications, cloud platforms, and IAM. We're building a modern, service-oriented IT function that values great user experiences, thoughtful problem-solving, and continuous learning. YOUR ROLE As an IT Support Specialist, you'll deliver support to Immuta employees, helping them stay productive across MacOS, SaaS applications, and a growing set of workplace technologies. You'll be the trusted first line of support, resolving issues quickly when you can, triaging and escalating complex problems when you can't, and partnering closely with the rest of the IT Team to learn, document, and improve how we operate. This is a hybrid role based in Columbus, Ohio. You'll work from our Columbus office 3 days per week. (exact in-office days determined with your manager based on team needs and coverage.) HOW YOU'LL MAKE AN IMPACT Deliver standout user support: Provide responsive, friendly, high-quality help that keeps end users moving and builds trust in IT as a partner. Improve reliability through smart triage: Diagnose issues, gather context, and escalate efficiently, reducing downtime and accelerating resolution. Scale IT operations with better workflows: Execute and enhance onboarding, offboarding, and role-change processes to create a smooth employee experience. Strengthen our IT knowledge base: Document fixes and patterns as you learn, making solutions easier to repeat and issues easier to prevent. Level up our service management practice: Contribute to the ITSM environment by helping manage incidents, service requests, changes, and assets with consistency. WHAT YOU'LL OWN Provide day-to-day support for end users across SaaS applications, MacOS, software, and hardware. Troubleshoot, triage, and escalate complex issues to Systems Administrators and Engineers, capturing details and partnering on resolution. Procure, ship, configure, and manage our fleet of Macs, iPads, Zoom Rooms, and other IT equipment. Execute onboarding, offboarding, and access changes, ensuring users have what they need when they need it. Maintain accurate documentation and contribute to the team's knowledge base and standard operating procedures. Participate in core IT service management workflows, supporting incidents, service requests, changes, and asset tracking. WHAT WILL MAKE YOU STAND OUT Previous IT support experience preferred, OR relevant coursework, certifications, internships, or demonstrated passion for technology through personal projects, volunteering, or self-study. Proficiency supporting MacOS environments managed by Jamf or another endpoint management solution. Experience working with a variety of SaaS applications, such as Google Workspace, Okta, and Zoom. Strong written and verbal communication skills, with the ability to explain technical concepts clearly. Ownership mindset with strong follow-through and comfort taking deliverables from start to finish. Customer service instincts and an outward, user-first approach. Positive attitude, eagerness to learn, and a collaborative style that thrives in a team environment. Benefits At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package given to all full time employees includes: - 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)- Stock Options- Paid parental leave (Both Maternity and Paternity)- Unlimited Paid time off (U.S. based positions)- Learning and Development Resources Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment. NOTICE TO THIRD PARTY RECRUITERS: Immuta does not accept candidates from third party recruiters. All candidates submitted through are considered to be submissions by the candidate and no submission will obligate Immuta to pay any third party for the referral or hiring of a candidate.

Germain Motor Company Desktop Support Engineer Columbus, OH At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time. As a Desktop Support Engineer, you will provide hands-on technical support for our Columbus-area dealerships and assists other rooftops via remote ticket support when local demand allows. This role focuses on resolving day-to-day user issues, provisioning devices and accounts for new hires, and keeping dealership operations running smoothly. Responsibilities: Provide on-site support for Sales, Service, Parts, F&I, Accounting, and administrative teams. Troubleshoot Windows 10/11, printers/scanners, browsers, Microsoft 365 apps (Outlook, Teams, OneDrive), and dealership applications. Resolve and document help desk tickets; prioritize based on operational impact (e.g., service drive down, F&I outage, access issues). Provision and set up laptops/desktops for new hires and replacements (imaging/Autopilot/Intune enrollment, standard apps, updates). Deliver a white-glove onboarding experience: device ready, access working, core apps configured before day one. Support identity/access issues (password resets, MFA enrollment, conditional access prompts) following established processes. Perform basic connectivity troubleshooting (wired/wireless) and escalate network changes as needed (office moves, device swaps, new drops/ports, Wi-Fi coverage issues), then confirm completion with end users. Create/update simple documentation and known fixes to reduce repeat issues and improve consistency. Requirements: 2+ years of desktop support / help desk experience (or equivalent). Strong Windows troubleshooting skills (hardware, drivers, profiles, performance, printing). Experience supporting Microsoft 365 and common endpoint/access workflows (passwords, MFA). Working knowledge of basic networking concepts (DHCP/DNS, Wi-Fi troubleshooting) and printer networking. Clear communicator with strong customer service instincts; able to support non-technical users in a high-up time environment. Full-time, on-site in Columbus dealerships. Monthly travel to Louisville or Ann Arbor. Ability to lift and move IT equipment up to ~50 lbs (PCs, monitors, printers). Occasional early/late coverage during outages or critical operational needs. Preferred: Experience with Intune/Autopilot and Entra ID (Azure AD) concepts. Familiarity with Conditional Access and endpoint protection tooling (e.g., Defender). Basic PowerShell for repeatable troubleshooting tasks. Dealership, retail, or other operationally critical IT experience. Experience supporting automotive dealership platforms, including DMS and CRM systems (e.g., CDK, Reynolds & Reynolds, Tekion), and coordinating access/troubleshooting with vendor support as needed. Germain Offers: Comprehensive Coverage & Health, Dental and Vision Insurance 401(k) Savings Plan with Employer Match Paid Vacation/Company Holidays Competitive Wage Plans Ongoing Professional Development and Internal Promotions Company Outings and Activities Employee Discounts Whether you're an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we'll provide you with the tools, training, and opportunities to help you succeed. For immediate consideration, visit us at GermainCareers.com . We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

College Intern - Information Technology - IT Help Desk (260000A4) Organization: InsuranceAgency Contact Name and Information: Kimberly Lowry ************Unposting Date: OngoingWork Location: Ohio Department of Insurance 50 West Town Street Suite 300 Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: 20.00Schedule: Full-time Work Hours: 8:00 am - 5:00 pm Monday - FridayClassified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: InternshipTechnical Skills: Customer Service, Information TechnologyProfessional Skills: Collaboration, Customer Focus, Teamwork Agency OverviewAbout Us:The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations, enforcing statutes mandating consumer protections, educating consumers, and fostering the stability of insurance markets in Ohio.Today, the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers.Please visit our website Department of Insurance and also find us on LinkedIn.Office of Information Technology Mission Statement: The mission of Office of Information Technology and Security is to support the Ohio Department of Insurance, through technology and innovation, to adhere to regulatory compliance and to serve consumers and constituents alike, with the objective to improve awareness, protection and advocacy.Job DescriptionThe Ohio Department Insurance, Office of Information Technology and Security (OITS), is looking for dedicated college student to assist our Information and Technology Division's Help Desk on a temporary full-time basis (8:00-5:00 Monday-Friday about 30 - 40 hours a week ). If this sounds interesting to you, continue reading below to learn more about career opportunities with our Department! Your Key Responsibilities include but are not limited to the following: Assists with installation, maintenance, configuration, upgrades and/or administration of hardware and/or software independently in workstation support, business continuity, information security, telecommunications and network connectivity. Creates, organizes, files and maintains documentation. Interfaces with other platforms from a hardware and/or software perspective. Attends meetings as necessary and other duties as assigned. Report in location: 50 West Town St. Suite 300, Columbus, Ohio 43215 Work Days and Hours would vary between Monday - Friday 8:00 am - 5:00 pm based on student schedule Our interns are eligible to participate in the internship program long as they are enrolled in an accredited college or university and are in good academic standing for the duration of the internship.Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsMust be currently enrolled in and attending a college degree program directly related to Information Systems or Computer Science. Job Skills: Information Technology Technical Skills: Information Technology, Customer Service Professional Skills: Collaboration, Customer Focus, TeamworkSupplemental InformationApplication Procedures: When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered. Status of Posted Positions: You can check the status of your application online by signing into your profile. Jobs you applied for will be listed. The application status is shown to the right of the position title and application submission details. Questions about the position not pertaining to your application status can be directed to: Kim Lowry @ ************. Applicants must be currently authorized to work in the United States on a full-time basis. Reasonable Accommodation: ODI does not discriminate on the basis of disability in its hiring or employment practices and complies with the ADA employment regulations. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the agency Human Resource Offices' ADA Coordinator, Andrew Skal, by emailing ****************************** or calling ************. Otherwise, you will be given specific instructions on requesting an accommodation if you are invited to participate in a structured interview. Background Check Information: The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration. ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

IDEALFORCE has a CONTRACT position available immediately for a Desktop Support Technician (HDA2) to join our customer in Columbus, OH. This is an ONSITE position and requires an in person interview. Face to face interview is required and therefore only LOCAL CANDIDATES are considered. There may be travel required within the City of Columbus. Job Description Client is looking for an individual that can provide Desktop Support functions at the Department of Public Utilities to work approximately 40/hr per week in 2016. There may be travel required within the City of Columbus. -Responds to technology service desk trouble tickets to resolve personal computer problems through on-site or remote simulation and/or re-creation of the user's problem; -Documents steps taken to diagnose and resolve customer problems and closes trouble tickets; maintains records of statistics and tracking requirements, and hardware and software maintenance and repair; -Installs and configures new computers and software, including peripheral hardware; -Installs, upgrades, and maintains a variety of software applications and computer hardware, including peripherals; -Diagnoses, troubleshoots, and repairs software and hardware problems; -Closes trouble tickets upon completion of services or resolution of problem; -Performs backup activities and restoration of files on internal servers; -Participates in testing and implementation of new systems and procedures; -Refers complex problems to senior support personnel or determines an appropriate resolution path, as needed, and communicates with senior support staff to resolve system problems; -Requisitions supplies and materials as required; -May provide support for the technology service desk on an as needed basis. Qualifications Possession of an associate's degree with significant coursework (16 semester or 24 quarter hours) in computer science, computer information systems, computer programming, systems analysis, or closely related field and two (2) years of experience providing technical hardware/software support for desktop systems and applications. Substitution(s): Possession of a bachelor's degree in information systems or closely related technical field may be substituted for the required education and experience. Two (2) additional years of experience providing hardware/software support for desktop systems and applications may be substituted for the associate's degree. Possession of a valid motor vehicle operator's license. Considerable knowledge of the basic principles and methods of personal computer configuration and operation; considerable knowledge of operating systems; considerable knowledge of the functions and operation of computer peripherals and accessories; knowledge of the principles and methods of computer networking and the associated hardware; knowledge of Microsoft Office products and other contemporary software applications; knowledge of computer languages and programming; knowledge of modern office procedures, methods and computer equipment; skill in the use of hand tools and electronic test equipment; ability to troubleshoot hardware and software problems; ability to analyze problems and propose logical solutions; ability to read schematic diagrams and technical manuals; ability to maintain and prepare records; ability to communicate technical terms at a level appropriate to the audience; ability to communicate in writing; ability to follow instructions and procedures; ability to develop priorities and work sequences. Interview Process: Face to face. Additional Information Additional Information : - "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment. THIRD PARTY CANDIDATES: Email your candidate/s resume to joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability. Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Title: IT SUPPORT SPECIALISTLocation: Battle Creek, MI, Richmond, VA; Ft. Belvoir, VA; Philadelphia, PA; Columbus, OH; Dayton, OHJob Category: Information Technology Time Type: Full-time Potential for Telework: At the customer discretion Minimum Clearance Required to Start: SecretEmployee Type: W2 or 1099 Citizenship: US Citizen, no Dual Citizenship NexThreat is seeking an experienced IT Support Specialist. This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer-reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices. May be required to support DLA's eProcurement system(s). Enterprise Network Micro-Segmentation Software Application Solution Support NexThreat is not just a place to work-it's a place to grow, innovate, and make an impact. As a small business, we pride ourselves on our agile approach to cybersecurity challenges. We specialize in detecting cyber threats and providing cutting-edge solutions to our clients. Join our team of cyber professionals who are at the forefront of defending critical infrastructure and ensuring the security of some of the nation's most vital operations. At NexThreat, we believe that our people are our greatest asset. We offer a dynamic and collaborative environment where every voice matters, and every team member can contribute meaningfully to our mission. We are committed to the professional development and well-being of our employees, offering competitive benefits that include 401K matching, health, vision, and dental insurance, paid leave and sick days, and a generous $5,000 vacation bonus after 5 years of service. We also have a referral program that rewards you for bringing talented professionals into our family. Joining NexThreat means being part of a forward-thinking company that values innovation, integrity, and teamwork. Whether you're just starting your career or looking to take the next step, you'll find the support and opportunities you need to thrive with us. Job Description: Minimum Experience: • Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware. Certification Requirements: •Computing Environment: From the most current DLA-approved Computing Environment Certification List: AWS CSA Associate, AWS CSA Professional, AWS CS Specialty, AWS CSO Admin Associate, GCDA, GIAC GCWN, ISA CCST Level I, MCA: DS, MCA: SQL Server, MC: Azure AA, MCM: SQL Server 2008, MCM: Server 2008R2, MCSA: WS2012, Okta Certified Administrator, Infoblox CDCA Additional Qualifications: • IA Level: IAT II or IAT III• 8570.01-M Baseline Certification to include application, data, database, utility or software tools administration which require “Privileged” access NexThreat is dedicated to our employees' well-being, growth, and satisfaction. We offer a competitive compensation package that supports and enables our corporate commitment to excellence. Our extensive benefits include:Medical, Dental, and Vision Insurance: Ensuring our employees have access to essential healthcare services.401(k) Plan with Matching Contributions: Helping our employees secure their financial future.Life and Accidental Death & Dismemberment Insurance: Providing peace of mind with robust coverage.Up to Five weeks of PTO: Enabling you to streamline your work life balance.Short-Term and Long-Term Disability Insurance: Offering financial protection during unforeseen circumstances.529 College Savings Plan: Supporting our employees' educational savings goals.Employee Learning Program with Tuition Reimbursement: Encouraging continuous learning and development.Flexible Spending Account (FSA) and Health Savings Account (HSA) Plans: Allowing employees to manage their healthcare expenses effectively.Profit Sharing: Rewarding our employees for contributing to the company's success.Employee Referral Program: Incentivizing our team to bring in new talent.$5,000 Company-Paid Travel/Vacation after 5 Years of Service: Celebrating loyalty and service with generous vacation benefits.Equal Opportunity and Career Adv ancement NexThreat is committed to being an equal opportunity employer. We provide a clear pathway for career development, ensuring that all employees have the opportunity to grow and advance within the company. Fair CompensationOur commitment to fair compensation is reflected in our competitive salary packages. NexThreat's internal efficiencies enable us to offer not only fair wages but also additional financial benefits such as spot and merit bonuses, profit sharing, commuting benefits, and comprehensive insurance coverage. Reward and RecognitionWe believe in recognizing and rewarding our employees for their hard work and dedication. By regularly collecting customer feedback, we identify opportunities to provide spot bonuses, gifts, and other forms of recognition, ensuring our team members feel valued and appreciated. Vacation BenefitsUnderstanding the importance of work-life balance, NexThreat offers a unique vacation benefit. Every 5 years, employees receive $5,000 towards a vacation for themselves and their families. We strive to create a supportive and rewarding work environment where our employees can thrive both personally and professionally.

**Req number:** R6935 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** As a Bilingual Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. **Job Description** We are looking for a customer service-oriented **Bilingual** **Service Desk Analyst** to provide Level 1 technical support to users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be **full-time, remote,** and **3rd shift** . **What You'll Do** + Provide General IT end-user support including: + Utilize excellent customer service skills and exceed customers' expectations. + Interact via telephone, e-mail, chat one on one with customers to identify and diagnose technical issues and problems. + Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other "how-to" questions. + Properly escalate unresolved issues to the next level of support with strong supporting documentation + Following documented processes to resolve customer issues. + Ensure proper recording, categorization, documentation, and closure of all tickets. + Analyze the impact and urgency of customer's issues and prioritize appropriately. + Recommend procedure modifications or improvements. + Drive positive results in Customer Experience through timely responses and professional interaction. + Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and monthly team metrics. + Preserve and grow your knowledge of Service Desk procedures, products, and services. + May perform other job duties as directed by Team Lead or Service Delivery Leader **What You'll Need** Required: + Minimum 6 months' experience in a Service Desk role and/or technical support role + Minimum 6 months' of customer service experience in a professional industry + **Bilingual in both English and French languages (oral and written)** + High School Diploma or GED + Strong troubleshooting and documentation skills + Excellent customer service skills + Strong attention to detail and strong communication skills (both written and oral) + Excellent work ethic + Problem-solving skills + Solution driven + **Ability to work the following schedule: Mon 2:00am-12pm EST, Tue & Wed 3:00am-11:00am EST, Thu & Fri 3:00am-10:00am EST** Preferred: + Associate degree is preferred in related field **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards. + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor. \#LI-AE1 **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $18 per hour plus language bonus The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

JobID: 210685250 JobSchedule: Full time JobShift: Day Base Pay/Salary: Chicago,IL $95,000.00-$130,000.00 Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team, you will ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job Responsibilities * Provide end-to-end application and infrastructure service delivery to enable successful business operations of the firm. * Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability. * Participate in a global production support team, supporting multiple applications with a focus on business intelligence, data warehouses, sub-ledger data mart systems, and core enterprise applications. * Monitor production environments for anomalies and address issues utilizing standard observability tools. * Adhere to standard ITIL processes for Incident, Problem, and Change management, including key Operate SLAs. * Work closely with project development teams to understand future releases, impacts to environment, user functionality, and capacity planning. * Serve as a key participant in project implementations, production go-live decisions, and production readiness reviews for code deployments. * Assist in developing long-term strategies to maximize application effectiveness and support team potential, adhering to best practices for infrastructure. * Participate in the maintenance of forecasts, metrics, demand, and capacity to support future and existing enhancements. * Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure. Required Qualifications, Capabilities, and Skills * Formal training or certification on software engineering concepts and 3+ years applied experience * 5+ years of experience supporting SAP BW/BO/BPC operational environments with daily execution. * 3+ years of experience troubleshooting, resolving, and maintaining information technology services. * 3+ years of UNIX and Control-M experience. * Strong hands-on experience with SAP ABAP programming and HANA SQL scripts. * Demonstrated experience in constructing, delivering, and supporting business intelligence, data warehouses, data marts, and core enterprise applications. * Must be strong in BW, BO, and have BPC experience. * Demonstrated knowledge of applications or infrastructure in large-scale technology environments, both on-premises and public cloud. * Experience with observability and monitoring tools and techniques. * Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework. Preferred Qualifications, Capabilities, and Skills * Strong experience supporting critical enterprise-level applications, with analytical skills to formulate tactical and strategic recommendations. * Demonstrated success in a fast-paced, dynamic production support environment. * Excellent troubleshooting skills for data quality and reporting issues, data loads, and BPC processing. * Advanced hands-on knowledge of Business Objects, EPM, and Advanced Analysis. * Financial Services industry experience preferred. * Experience in SAP ERP, SAP CO, and SAP FI preferred. * Working understanding of public cloud environments.

Job Title: Technical Support Specialist - iPad and Laptop Troubleshooting Onsite: 100% onsite with possible offsite visits to support users in client footprint Period: 04/01/2025 - 08/31/2025 (potential contract-to-hire) Hours/Week: 40 hours Rate: $20/hour Contract Type: W-2 only, no visa sponsorships or subcontracting Requirements: Must have a valid driver's license and reliable vehicle Scope of Services: The client is seeking a team of Technical Support Specialists to provide hands-on troubleshooting and technical support for iPads, laptops, and network connectivity issues for frontline utility workers. The role will primarily support the Work and Asset Management (WAM) R2 rollout, assisting employees during key phases: Train-the-Trainer: Ensuring trainers are equipped with functional devices and network access. Large-Scale Training: Supporting users during mass deployment, resolving access issues, and troubleshooting common technical problems. Hypercare: Providing Tier I technical support and escalating more complex issues to Tier II teams as needed. The ideal candidate has previous experience in a Genius Bar, Geek Squad, IT help desk, or similar technical support environment, with strong troubleshooting skills and the ability to guide non-technical users through issue resolution. Role, Responsibilities & Deliverables: Provide Tier I technical support for iPads, laptops, and network connectivity. Diagnose and resolve common technical issues, such as: Network connection failures. Device setup and configuration. Software installation and troubleshooting. User access issues (logins, password resets, permissions). Escalate Tier II issues to higher-level IT teams when necessary. Assist in setting up new devices and ensuring proper functionality before deployment. Work directly with frontline utility workers to ensure seamless access to required tools. Provide in-person support and occasional offsite visits within the assigned footprint. Document resolutions and update knowledge base articles as needed. Collaborate with training teams to support WAM R2 rollout phases. Skills & Experience: 1-3 years of hands-on experience in IT support, help desk, or technical troubleshooting. Strong experience troubleshooting iPads, laptops, and basic networking issues. Ability to quickly diagnose and resolve hardware and software problems. Familiarity with Windows, iOS, and enterprise IT environments. Experience escalating issues to Tier II or higher-level support teams. Strong communication skills-able to explain technical issues to non-technical users. Ability to work independently and travel within the designated region as needed. Education & Certifications: Associate's or Bachelor's degree in IT, Computer Science, or a related field preferred (or equivalent experience). IT certifications (CompTIA A+, ITIL, or similar) are a plus.

Our Opening and Your Responsibilities The Industrial Product Support Specialist will primarily provide in-depth technical support for the Industrial Business Area products to the North American and Canadian Industrial Sales and Service Channels, including direct and distribution channels, as well as Registered OEMs. The secondary focus will be on offering pre-sale product-focused application support to the same client base. * Technical Support activities including, but not limited to providing in-depth application and technical support for the industrial business area while providing excellent customer service * Adhere to client service level agreements Interfacing with our client base to identify and document functional requirement specifications for applications utilizing our product portfolio * Creation of custom quotations * Create and review technical bulletins, white papers and other documentation * Assist and/or lead product-focused training activities * Assist and/or participate in product introduction, phase in/out activities and other support functions. * Other responsibilities as assigned. What You Need to Succeed * Associates Degree in Engineering or other related technical field of study or equivalent work experience * Three or more years of direct experience with industrial weighing equipment * Two years or more of technical support or technical training experience * Solid verbal (English) communication skills in both small and large group settings * Strong written communication skills in both short and long format documents * Demonstrated success in participating in diverse team environments * Sound analytical and technical troubleshooting abilities * The motivation, adaptability and professional qualities to be able to work in an environment with a minimal amount of supervision and guidance * Senior level requires extensive experience or expertise in multiple product-focused specializations. Our Offer to You * Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire * Tuition reimbursement, employee wellness programs, plus other perks and discounts * Parental and caregiver leave policies * All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits * Global market strength and worldwide leadership in weighing * A brand name that is identified worldwide with precision, quality, and innovation * Thousands of patents, design and innovation awards * A commitment to extraordinary service on our state-of-the-art equipment About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit *********** Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here. #usind1 For those who prioritize precision, Mettler Toledo is precisely where you belong. Job Reference # 19858 Preferred Location Ohio Columbus Job Type Full-time Legal Entity Mettler-Toledo, LLC 1900 Polaris Parkway Columbus, OH 43240 United States *****************

Tired of job hopping? Looking for a place that will help you as much as you help them? Join Vorys as a Service Desk Analyst in our Columbus, Ohio office. The position provides technology support for all computer users at the Firm, via a variety of methods. Our growing IT department has a very long tradition of developing Service Desk Analysts for career advancement, with over 35% of current IT staff starting on the Service Desk. In fact, this position became open due to promotion. If you want to be part of a special organization, and part of what makes the organization special, apply today. Position Summary: The Service Desk Analyst will provide technology support for all computer users at the Firm generally via the automated call distribution system. This position will perform processes to troubleshoot hardware, software, networking and a variety of other potential root causes for user system failures. Participates in and performs activities relating to the ITIL Standard process of Incident Management. Essential Functions: Provide technology support to Partners and employees of the Firm via telephone, email and in person during normal business hours and after hours when on-call. Perform incident management activities such as logging new events and updating/escalating existing events until closure in order to meet established KPI goals. Research solutions to complex support issues and new product requirements. Assist with creation of instructional documentation and maintenance for the Service Desk knowledge base. Participate in activities for continued learning in order to enhance skills to be able to assist users. Be a resource for other IT projects as requested. Knowledge, Skills and Abilities: Thorough knowledge of current versions of Microsoft Office and Microsoft Windows Working knowledge of networking, IT functions and procedures Familiar with the concepts of the IT Infrastructure Library (ITIL) Excellent organization, time management and problem solving skills Ability to adapt to changing priorities and critical situations Education and Experience: Associate's degree in related discipline or combination of equivalent education and experience required. 1 - 3 years of experience in similar field preferred. The expected pay scale for this position is $26.44-$31.25 per hour (overtime eligible per applicable laws) with an approximate annualized equivalent of $55,000.00-$65,00.00 based on 40 hrs./week. Actual earnings may vary. This range represents our good faith estimate of the starting rate of pay at the time of posting. The actual compensation offered will depend on factors such as your qualifications, relevant experience, education, work location, and market conditions. At Vorys, we are dedicated to fostering a workplace where employees can succeed both personally and professionally. We offer competitive compensation along with a robust benefits package designed to support your health, well-being, and long-term goals. Our benefits include medical, dental, vision, FSA, life and disability coverage, paid maternity & parental leave, discretionary bonus opportunity, family building resources, identity theft protection, a 401(k) plan with discretionary employer contribution potential, and paid sick, personal and vacation time. Some benefits are provided automatically, while others may be available for voluntary enrollment. You'll also have access to opportunities for professional growth, work-life balance, and programs that recognize and celebrate your contributions. Equal Opportunity Employer: Vorys does not discriminate in hiring or terms and conditions of employment because of an individual's sex (including pregnancy, childbirth, and related medical conditions), race, age, religion, national origin, ancestry, color, sexual orientation, gender identity, gender expression, genetic information, marital status, military/veteran status, disability, or any other characteristic protected by local, state or federal law. Vorys only hires individuals authorized for employment in the United States. Vorys is committed to providing reasonable accommodations to qualified individuals in our employment application process unless doing so would constitute an undue hardship. If you need assistance or an accommodation in our employment application process due to a disability; due to a limitation related to, affected by, or arising out of pregnancy, childbirth, or related medical conditions; or due to a sincerely held religious belief, practice, or observance, please contact Julie McDonald, CHRO. Our policy regarding requests for reasonable accommodation applies to all aspects of the hiring process.

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: WHY CHOOSE US? Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. WHAT YOU NEED TO KNOW ABOUT THE JOB: The American Red Cross is seeking a Tech Support Analyst based in Columbus, Ohio. The Tech Support Analyst will install, troubleshoot, and repair software and/or equipment. The Tech Support Analyst will solve user's routine to moderately complex problems with network or applications software for internal and external users. Will also partner with and provide support to Red Cross IT End User Services volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. The work location for this exciting opportunity is located at 995 E Broad St., Columbus, OH. The selected candidate will work from this Red Cross office and need to be able to travel within a 5 minute to 4 hour radius of the office up to 10% -15% of the time. Standard work hours are 8:00 - 5:00pm. We work a 40 hour work week schedule, Monday - Fridays. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): • Respond to technical and/or user problems utilizing technical knowledge to troubleshoot and resolve issues. Provide escalated technical support for complex issues as needed. • Review records and document reports of malfunctions, issues and maintenance as well as organizational, procedural, and workflow plans and methods. • Review, analyze, and evaluate technology and systems operations and provide recommendations to improve efficiency and utilization. • Prepare metrics, activity and progress reports regarding projects, tasks, and operations • Adhere to standard operations and policies. Ensure compliance with negotiated service level agreements. • Provide training and guidance to other staff. Contribute expertise to projects. Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge. Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. WHAT YOU NEED TO SUCCEED (required/minimum qualifications): • Bachelor's degree required. Information Systems, Computer Science, or related field preferred. • Experience: Minimum 2 years of related experience or equivalent combination of education and related experience required. • Skills & Abilities: Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to effectively prioritize and execute tasks efficiently. Ability to work on a team. • Travel: 10-15% * Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. +++++++++++++++++++++++++++++ PAY INFORMATION: The starting hourly salary range for this position is $28.75. - $30.00. We do not offer an annual bonus for this role. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.** BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. • Medical, Dental, & Vision Plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 9 days a year; based on type of job and tenure • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays • 401K with up to 6% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition *LI-EH1 IND123 Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights

About Us: The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations, enforcing statutes mandating consumer protections, educating consumers, and fostering the stability of insurance markets in Ohio. Today, the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers. Please visit our website Department of Insurance and also find us on LinkedIn. Office of Information Technology Mission Statement\: The mission of Office of Information Technology and Security is to support the Ohio Department of Insurance, through technology and innovation, to adhere to regulatory compliance and to serve consumers and constituents alike, with the objective to improve awareness, protection and advocacy. The Ohio Department Insurance, Office of Information Technology and Security (OITS), is looking for dedicated college student to assist our Information and Technology Division's Help Desk on a temporary full-time basis (8\:00-5\:00 Monday-Friday about 30 - 40 hours a week ). If this sounds interesting to you, continue reading below to learn more about career opportunities with our Department! Your Key Responsibilities include but are not limited to the following\: Assists with installation, maintenance, configuration, upgrades and/or administration of hardware and/or software independently in workstation support, business continuity, information security, telecommunications and network connectivity. Creates, organizes, files and maintains documentation. Interfaces with other platforms from a hardware and/or software perspective. Attends meetings as necessary and other duties as assigned. Report in location\: 50 West Town St. Suite 300, Columbus, Ohio 43215 Work Days and Hours would vary between Monday - Friday 8\:00 am - 5\:00 pm based on student schedule Our interns are eligible to participate in the internship program long as they are enrolled in an accredited college or university and are in good academic standing for the duration of the internship. The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. Must be currently enrolled in and attending a college degree program directly related to Information Systems or Computer Science. Job Skills: Information Technology Technical Skills: Information Technology, Customer Service Professional Skills\: Collaboration, Customer Focus, Teamwork Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Application Procedures\: When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered. Status of Posted Positions\: You can check the status of your application online by signing into your profile. Jobs you applied for will be listed. The application status is shown to the right of the position title and application submission details. Questions about the position not pertaining to your application status can be directed to\: Kim Lowry @ ************. Applicants must be currently authorized to work in the United States on a full-time basis. Reasonable Accommodation\: ODI does not discriminate on the basis of disability in its hiring or employment practices and complies with the ADA employment regulations. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the agency Human Resource Offices' ADA Coordinator, Andrew Skal, by emailing ****************************** or calling ************. Otherwise, you will be given specific instructions on requesting an accommodation if you are invited to participate in a structured interview. Background Check Information\: The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration. At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The Field Service Technician plays an important role in enabling a seamless user experience.Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on fostering strong relationships with users, understanding their needs, and ensuring their satisfaction.They will support Astreya's ever-expanding customer base and ensure a consistently high-quality user support experience. The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients. Scope: ● Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user experiences. ● Manage inventory, assets, and e-recycling, utilizing data management software for accuracy and workflow efficiency. ● Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure smooth operations and customer satisfaction. Primary Responsibilities: ● User Support: Provide end-to-end onsite and remote user support on service requests raised by clients. Use logic and reasoning to identify alternative solutions, conclusions, or approaches to solving problems and delivering the best possible solutions resulting in a high quality user experience. ● Inventory & Asset Management: Handle inventory and asset management and e-recycling. UtilizeInventory Data management software to maintain inventory accuracy and workflow. Deploy and recover assets and accessories. Assist in Workstation dressing and other asset management racks and locations. ● Hardware Support & Management: Diagnose and resolve hardware issues. Support product lifecycle management activities, tracking and managing inventory, e-recycling of hardware. ● Room & Audio Equipment Support: Support a complex and fast paced environment focused on video conference rooms and ensure audio and visual quality, troubleshooting any issues and requests that may arise. Participate in installing AV equipment and displays. ● Ticket Management: Ensure assigned request tickets for support are prioritized and completed in a timely manner. Handle tasks related to order tracking, hardware deployment, and user setup, which may be tracked through ticketing systems. Use the defined ITSM System to properly manage your work related to defined service activities. ● Issues Escalation: Effectively document and escalate issues which cannot be resolved within the Service Level Agreements (SLAs). Proactively communicate to your supervisor when you encounter errors in documented support procedures. Adhere to incident management, problem management, change management, and knowledge management best practices. ● Collaboration: Participate in cross team/site collaboration used to share service knowledge,isolate potential problems and ensure the consistent delivery of defined service activities.Collaborate within the broader IT customer experience team, as well as extended IT organization to ensure the highest level of customer support and experience. ● Customer Experience: Ensure positive user experience and customer satisfaction through smooth working operations and effective work management. Enable the success of your peers and teammates. ● Complete other duties as assigned. Required Qualifications/Skills: ● High school diploma or general education degree (GED) and 1 to 2 years' related experience and/or training in IT Services; or equivalent combination of education and experience. ● Strong knowledge in policies and procedures related to requested support activities. ● Capable of understanding customer needs and providing a high level of interaction, ensuring customer satisfaction. ● Proactive in mastering all aspects of service delivery processes, communication, and the quality of your work. ● Facilitate and promote a team culture which encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the service program. ● Provide general IT support within a high volume and fast-paced technology environment. ● Possess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, mobile technologies. ● Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals, HardwareLevel troubleshooting, Hardware Installation, Upgrades. ● Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.) ● Knowledge of hardware (desktop/laptop) deployment methods using image deployment tools. ● Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set service expectations with clients. ● Time Management: Must possess strong time management skills to prioritize tasks effectively, meet deadlines, and deliver exceptional customer support Preferred Qualifications: ● Active listening and detail oriented to perform and document your work ● Enjoy working with collaborative individuals and understand that you are in a customer-facing support role. ● Strive to deliver a high quality user support experience. ● Excellent written and verbal communications are second to none. ● Self-motivated and the ability to execute tasks and handle time sensitive situations ● Commitment to excellence Other Requirements: ● This role requires weights of 50lbs/22kg to be regularly lifted ● Strong Communication Skills, Written and Verbal English required. ● This is an office based role, it requires the successful candidate to be on site during working hours. Health & Safety Requirements: ● Must conduct work activities in accordance with all applicable Environmental, Health & Safetyregulations and rules. Additionally, will follow all Astreya's Health & Safety Program, Code of Conduct, and client Health & Safety rules at all times. Salary Range $17.36 - $27.40 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Location: Van Wert, OH; Dublin, OHWork Model: Hybrid Position type: Full time - hourly We're a team of employees passionate about delivering best-in-class customer service and driving innovation in IT support. Integrity, relationships, and excellence are at the heart of everything we do. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! By joining the team as a Senior IT Support Technician, you'll play a key role in supporting employees, agents, and partners by resolving technical issues, setting up workstations, and ensuring seamless onboarding experiences. You'll collaborate with colleagues, contribute to process improvements, and help shape the future of IT support through hands-on problem-solving and exceptional service. If you're ready to make a meaningful impact and grow your IT career in a supportive, innovative environment, we want to hear from you. Key Responsibilities of the Role Manage Incoming inquiries and phone calls from employees, agents, policyholders, and vendors Document issue details with correct urgency & priority and escalate to other team members or teams when appropriate Identify and assess the needs of the customer to provide quality service to all customers Perform standard procedures such as password resets, telephone delegation, and software updates following established documentation without escalation Helps create new and update existing support related documentation Setup user workstations Ensure Asset information is correctly entered into Equipment Tracking System On-boarding and off-boarding of employees Perform installation of software on computer systems Troubleshoot computer hardware problems and perform break/fix repairs as necessary Monitor key technical systems and report on metrics such as warnings and alerts Provide IT and software assistance to other departments as needed Provide recommendations and analysis on process how processes and procedures might be improved Assists senior team members and manager to find solutions to new support issues. Prioritize tasks, work on support projects and meet deadlines defined by manager Perform other related duties as assigned or related to position Required Qualifications High School Diploma or equivalent Minimum of 1 year of relevant experience Preferred Qualifications Prior IT support experience Knowledge, Skills, and Abilities Knowledge of business and customer service and service methods Skill in understanding written sentences and paragraphs in work related documents Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Skill in communicating effectively in writing as appropriate for the needs of the audience The ability to work independently at tasks that require concentration Language and communication skills to receive instructions, follow directions, and work both productively and safely Total Rewards Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees' financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security. For more information, see Central Insurance Benefits

Job DescriptionWho We Are Alene Candles LLC & Midwest is a private label, contract manufacturer that produces high-quality candles for some of the world's most recognized retail, boutique, and cosmetic brands. With our headquarters in New Hampshire and locations in Ohio, we've been in business for over 30 years. We are passionate about making the best products in the world, making safety our number one priority, and being an insanely great place to work. The Position As a Helpdesk Support Engineer, you will be responsible for supporting both office and manufacturing production workers in a distributed desktop environment, which is a typical blend of Microsoft and some 3rd party systems. In this role, you will have the opportunity to help shape the future success of the mission-critical corporate IT services function for a fast-growing manufacturer. You will interface and support people at all levels of the business and have regional responsibilities as part of a team. You will excel in an internal support role, effectively troubleshoot issues and handle incident escalations (sometimes out-of-hours) according to established processes and procedures. You will be enthusiastic, organized and adaptable; a quick learner, who is able to adopt new technology with ease. You will have self-confidence, good interpersonal and communication skills and the ability to integrate seamlessly with other IT professionals. Alene will give you the opportunity to work in a multidisciplinary team. You will have a major bias towards achieving total internal customer satisfaction. You will have excellent analytical and problem-solving skills and be able to operate effectively in a team environment with both technical and non-technical team members. The Location We are located at 8860 Smith's Mill Road, New Albany, OH 43054. This is an onsite position. Additional Job Details Setup and maintain Desktops, Laptops and Printers on Windows versions 11. Create and maintain desktop and laptop imaging solutions. Support and troubleshoot Wired / Wireless network connections and Video Conferencing setups. Be proficient in and support MS Office applications (Outlook, Excel, PowerPoint, OneNote, Word), a web-based ERP client, and other production applications. Update and maintain users in on-premises AD, Cloud Azure AD, Office 365. Maintain client installations of enterprise Anti-Virus, Spyware and Encryption Applications, DLP, Email Secure Gateways and website filtering. Provide administration and support for mobile devices (Android and iPhone). Support Remote access technology and multi factor authentication. Track computer and software assets and licensing. Provide User ID and application access control support. Track requests and incident resolution progress through the ticketing system. Basic Cyber Security understanding. Required Qualifications Associates Degree in related field or relevant experience. 3+ years of relevant work experience Good knowledge of Windows 11 OS, MS Office 365 (Outlook, Excel, PowerPoint, OneNote, Word,) SharePoint, OneDrive, Microsoft Exchange, Active Directory and MFA. Preferred Qualifications Certifications strongly preferred. Previous customer service or IT helpdesk experience is preferred. A+/Network+ certification highly desired Knowledge of ITIL concepts, ITIL Foundation Certification a plus An opportunity to gain certifications will be provided and expected. Experience in the manufacturing sector would also be beneficial. Experience using Microsoft Intune. Networking experience. Printer support and installations. Benefits Alene offers a host of competitive benefits for full-time employees, some of which include: Medical, Dental, and Vision with a Healthcare Reimbursement Account, 401(k) with company match, Basic Life Insurance (100% company paid), Employee Assistance Program, Flexible Spending Account, Paid Holidays, Paid Time Off, Tuition Reimbursement and “Alene Gives Back” - our paid volunteer program. Alene Candles provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Should you require assistance completing this application or during any phase of the interview process, please contact ********************* or call ************ and ask to speak to Human Resources. We will make every effort to accommodate your needs in a reasonable amount of time.

DescriptionDetailed Description: Provide direct process and technical support for members of the Huntington executive leadership team. The team member must quickly and effectively diagnose and resolve issues related to PCs, mobile devices, printers, videoconferencing, business application software, and telecommunication issues. They must be able to perform technical tasks with minimal supervision and in limited time. They identify scenarios where outside support is required quickly and act as liaison to ensure resolution is prioritized appropriately and is completed fully Basic Qualifications: Bachelor's Degree Min 3 yrs of experience in direct contact customer technical support Preferred Qualifications: This role requires technical proficiency, strong communication skills, along with project and personal organizational skills. Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

IT Technician (Direct-Hire) Hilliard, OH $40,000.00 to $45,000.00 Top-performing, 60-person tier-1 automotive assembly manufacturer is motivated to hire an IT Technician to join their team in Hilliard. The IT Technician is responsible for assisting users with technical issues and providing the first level of care for all IT-related subjects. Will be responsible to perform installations, maintenance and repair work on any computer-related equipment that supports the business from , laptops, desktops, tablets, smart phones, printers, local area networks, wide area networks, any piece of computer related peripheral or software an end-user would be using. REQUIREMENTS: Two year's of equivalent experience or a degree in computer science Familiar with Windows 10 operating systems Familiar with Windows Servers 2016/2019 and Microsoft SQL Server 2019 Familiar with Microsoft Office 365, including Microsoft Teams Outlook and Share Point Able to read and understand technical manuals and procedural documentation Self-motivated and directed, with the ability to effectively prioritize and execute task PREFERRED SKILLS (Not required) Knowledge with ANSI X12 is a plus. Experience using Lexon C.Core is a plus Experience using IBM Sterling Gentran for and Cleo Lexicom is a plus Ability to document processes and procedures. Working knowledge of EDI systems and Warehouse Management Systems a plus REWARDS Very positive, team-oriented, collaborative, company culture Comprehensive benefits Great work/life balance: Mon-Fri, 7:30am to 4:30 pm Challenging/Rewarding work Work independently, self-managed; IT Manager is based in Arizona Job Type: Full-time

Looking to start a new career? Become a caregiver with no experience needed We value our caregivers so we make sure that our compensation rates are competitive with wages that are currently being offered in this area. Apply for open caregiver positions today! Make sure to ask about long-term benefits such as paid time off, training options, health plans, and more during your interview. Requirements * Be of legal age * Be eligible to work in the US * Be dependable * Have an active driver's license and car Expect to perform a variety of care related duties for clients including: * Providing companionship * Transportation * Meal preparation * Housekeeping Benefits: *Competitive Pay *Flexibility in your schedule *Full-time or Part-time opportunities *Daytime to evenings and even weekend shifts *Live-in opportunities also available *Build the schedule that's best for you! About CareInHomes: CareInHomes Caregivers connects in home caregivers with local Home Health and In Home Care positions that fit your skill level and scheduling needs. We have hundreds of agencies nationwide hiring caregivers with your skills and caring nature! All you need to do is create your profile, schedule an interview, and then get connected with employers that have the job that you have been looking for!