Help desk representative work from home jobs

Job Title: Remote Help Desk Support Monthly Pay: $4,000 - $4,500 We're seeking a friendly and detail-oriented Help Desk Support team member to work remotely and assist users with technical questions and basic troubleshooting. From login issues to navigation help, you'll play a key role in solving everyday problems and keeping users on track. If you enjoy helping people and solving small tech hiccups, this could be a great fit. Job Responsibilities: Respond to support tickets, emails, and calls to address common tech issues. Assist users with login problems, password resets, and system access. Guide customers through simple troubleshooting steps using clear, step-by-step instructions. Document reported issues and track resolutions for future reference. Escalate complex or unresolved issues to senior support staff. Participate in virtual team meetings and help identify recurring challenges. Qualifications: Comfortable using computers, web browsers, and communication tools. Strong attention to detail and excellent verbal/written communication skills. Patient and calm under pressure, especially when helping frustrated users. Well-organized and able to follow procedures accurately. Experience in IT, technical support, or customer service is a plus. Must have a reliable internet connection and a quiet, distraction-free home workspace. Perks & Benefits: Monthly pay: $4,000-4,500, depending on experience 100% remote work with flexible scheduling Paid training and access to helpful guides and documentation Supportive and positive team environment Opportunities to advance into senior support or technical roles

IT Support / Help Desk Fully Remote Pay: $19/hr. Shifts and training: Shift: 9am-6pm CST Monday-Friday Training is 2-4 weeks and it's M-F 8am-5pm CST Ideal start date is Dec 8th REQUIRED SKILLS AND EXPERIENCE Experience in Service Desk Support and Customer Service Support Technical Experience in validating employee and resetting passwords Knowledge of MS Office 2013 Product Suite and Office 365 Ability to multitask and function in a fast-paced, high energy environment Ability to quickly learn and retain information by means of written and verbal instruction Strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and team work Ability to build productive relationships with peers JOB DESCRIPTION Validate the employee asking for a password reset is an employee and provide password reset support via phone or chat and meet or exceed service level agreements for password resets Record requests, incidents and status information through the use of firm's ticket handling system Once password resets are mastered, move into traditional help desk support, high call volume ticket resolution issues as a level one analyst Manage daily individual performance based on key performance metrics including call capture, available time, speed of answer, call/chat resolution and customer service Meet and/or exceed service level agreements for all support interactions (e.g., phone, chat, tickets). Maintain communications with callers through resolution processes, particularly in difficult customer situations by keeping them informed of the status Ability to work a flexible schedule, including weekend days, to support 24x7 environment Utilize and contribute knowledge articles to the knowledge base

*Field Airborne Support Team AMT V A&P in Remote* *$5,000 Sign On Bonus Eligible* *Unique Skills:* At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world's finest aviation experience starts with our people and when our people thrive, so does our mission. This is a remote opportunity. Must be available on an on-call basis, with the ability to be on site or dispatched within two hours of the initial contact from Gulfstream. Recruiting in the Southwest region Louisiana, Oklahoma, New Mexico and Texas. *Education and Experience Requirements* High School Diploma or GED required. 8 years aviation maintenance experience (avionics, electrical, and/or mechanical) to include 4 years of relevant Gulfstream aircraft experience. A&P (FAA Airframe and Powerplant) license required. Valid Driver's License required. Other Ability to obtain Passport required. *Position Purpose*:Perform various technical functions of aircraft maintenance, repair, replacement, and modification of key aircraft components on AOG aircraft on road trips and in the Customer Support organization. Perform aircraft maintenance and perform troubleshooting and repair duties requiring accuracy and skill on customer live in-service aircraft. Supports the customer in diagnosing and resolving technical problems with the aircraft. *Job Description* Principle Duties and Responsibilities:Essential Functions: * Must be available on an on-call basis, with the ability to be on site or dispatched on the FAST aircraft within two hours of the initial contact from Gulfstream. * Must be able to communicate effectively with the customer, scheduling, FAST flight crews, Tech Ops, business office, vendors, Warranty, Field Service Representatives and Hangar Ops . * Acts as the single point of contact between Gulfstream and the customer to correctly relay the aircraft schedule and return to service expectations . * Perform required. AOG maintenance and necessary servicing of all aircraft mechanical systems . * Work independently and consistently to perform assigned maintenance and avionics tasks within the quoted or standard CMP time with little or no supervision . * Repair, maintain, install, and troubleshoot mechanical and functional components of the aircraft including airframes, engine components, landing gear, electrical components, and control systems . * Coordinate with inspection to ensure compliance with internal and FAA inspection and documentation requirements . * Establishes and maintains a professional working relationship with the customer and provides one-on-one direct familiarization briefings with the customer during the road trip . * Properly identify (tag) customer property and equipment. Store aircraft components and other customer property securely and safely . * Follow standard operating procedures and JSAs when operating ground support equipment . * Operate and oversee use of special support equipment used in removal and installations of major components . Additional Functions: * Orders and receives all tooling and materials that will be needed to service the AOG acft . * Arranges the shipment of all core units and tooling back to Gulfstream . * Identifies required. advanced troubleshooting techniques for all model acft with assistance from Tech Ops . Perform other duties as assigned.Other Requirements: * Advanced knowledge of inspection and maintenance procedures for various aircraft models and systems. * Advanced knowledge of pertinent technical reference materials (maintenance manuals, IPCs, Service Bulletins, structural repair manuals, engineering drawings, ADS, etc.). * Must be able to read, write, speak, and understand the English language. *Additional Information* Requisition Number: 229018 Category: Service Center Percentage of Travel: Up to 100% Shift: First Employment Type: Full-time Posting End Date: 12/04/2025 Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee. [Legal Information]( | [Site Utilities]( | [Contacts]( | [Sitemap]( Copyright © 2025 Gulfstream Aerospace Corporation. All Rights Reserved. [A General Dynamics Company]( Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs, welcomed 1.2 million applicants, and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients. We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity & Social Justice, Children & Education, Creative & Arts, Health & Wellness, Economic Justice & Opportunity, and Environment & Climate. At Submittable, technology and purpose converge, offering a unique opportunity to contribute to meaningful change. About the Role: We're looking for a full-time Technical Support Specialist to join our Campaign Support team. In this role, you will enhance and nurture the customer experience by quickly communicating with customers regarding questions, problems, technical issues. * This is a full-time position reporting to the Manager of Campaign Support * Location: Remote position * Salary Range: Non-exempt role with a salary range of $46,000-$56,000, depending on experience and location How You'll Make an Impact: * Maintain thorough knowledge of Submittable's platform and features to provide accurate and effective technical support * Provide support and maintain customer satisfaction at all stages of the customer journey * Respond promptly to customer inquiries via phone, email, and chat, troubleshooting technical issues and answering product questions * Provide clear guidance, solutions, and best practices to help customers successfully use the platform * Track and log customer issues, ensuring follow-up and resolution in a timely manner * Maintain accuracy of customer help resources as the product evolves * Identify, test, and report software bugs to Product team * Proactively flag potential issues or recurring problems to support continuous improvement About You: You're a highly collaborative, solution-oriented professional with a passion for delivering excellent customer support. You thrive in fast-paced environments, care deeply about customer outcomes, and bring a mix of analytical thinking, empathy, and curiosity to every interaction. Experience & Expertise * 1+ years in Customer Support or Technical Support roles * Ability to troubleshoot software issues and guide users to resolution * Experience working with customer support tools * Comfortable supporting live chat platforms Builder Mentality * Solutions-first mindset with strong problem-solving skills * Ability to stay calm and effective, especially when handling complex technical issues * Curious and proactive * Comfortable navigating ambiguity and evolving processes Partner, Collaborator, Communicator * Exceptional communication skills - especially when translating technical concepts to both technical and non-technical audiences * Adept at handling multiple high-priority tasks with strong organizational and prioritization skills * A team player who works well cross-functionally and values shared success * Capable of building strong customer rapport over time * Committed to transparency, accountability, and continuous improvement Preferred Systems & Tooling Experience/Knowledge: * Proficiency in data tools * Exposure to scripting or programming languages (preferred but not required) * Experience documenting software bugs and enhancement requests for technical teams (preferred but not required) * Familiarity with SaaS platforms and a general understanding of software development lifecycles (preferred but not required) * Experience with automation tools We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time. In addition, we are not able to consider applicants who reside in the following states: Alaska, Delaware, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, West Virginia, and Wyoming. Why Submittable? Joining Submittable means becoming part of a forward-thinking, mission-driven company that values innovation, collaboration, and growth. We empower organizations working for social good with technology that accelerates their work, amplifies their impact, and drives meaningful change. At Submittable, you'll find a supportive, dynamic work environment where your contributions directly influence our success. If you thrive in a fast-paced, evolving environment and are excited to be part of a company dedicated to social impact, we invite you to apply! Benefits: We are proud to offer highly competitive benefits to our full-time employees, including: * Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts * 401(k) plan with employer match starting day one * Equity stock options to share in our success * Flexible hours, remote work options, and generous vacation and sick leave * Paid parental leave for mothers, fathers, and adoptive parents * Professional development stipends to support your career growth * Opportunities to participate in community outreach and volunteer programs * Monthly company-sponsored happy hours and gatherings to connect and unwind Our Commitment to Inclusion & Belonging At Submittable, we believe technology is a force for good, driving social impact and enabling corporate social responsibility on a global scale. To achieve this, we are committed to fostering a workplace that values inclusion and belonging as central pillars of our culture. We embrace the strength of our diverse community by creating a safe space where employees feel empowered to share ideas, celebrate unique experiences, and learn from one another. By prioritizing inclusion, we aim to build an environment where everyone can bring their authentic selves to work and make innovative contributions that enable our customers to tackle complex challenges and spread more good. As a globally used platform, we are dedicated to hiring and supporting employees who represent a range of backgrounds, experiences, and perspectives. This includes diversity in ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomic background. Our Approach to AI in our Hiring Process We believe that Artificial Intelligence (AI) can be a powerful tool for good. We are committed to leveraging AI technologies responsibly, ensuring their use is equitable, fair and safe. To ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during take home tests or interviews. For additional information regarding the use of AI in hiring please review our AI Guidelines & Policies. Need accommodations? Let your recruiter know early so we can support you.

Job Details Westerville, OH Fully Remote Full TimeDescription The Role. Let's make moves! We are looking for a Help Desk Specialist to join the Revolution and create a meaningful and collaborative lending experience for our customers. As a Help Desk Specialist at Revolution Mortgage, you'll be responsible for managing our IT Help Desk support cases and be the go-to person who helps employees or customers when they have technical issues with computers, software or systems. What you'll be doing. Respond to help desk tickets and troubleshoot hardware, software and network issues. Escalate unresolved tickets and issues to senior IT staff or third-party vendors. Monitor ticket queues and ensure timely follow-up and closure. Assist with IT projects. Configure new devices, install software, and ensure employees have the right access and permissions. Qualifications What we are looking for High school diploma or Associate or Bachelor's degree in IT or Computer Science. 3+ years of IT and help desk experience. Mortgage industry experience is preferred. Experience with ticketing systems. Excellent communication and multi-tasking skills. Ability to work in a contributing team environment. Revolution Mortgage provides equal employment opportunity to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred. Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm. Note: 35 hour workweek. All training will be conducted on premises at 25 Market St. Trenton, NJ. 2-year college degree or equivalent technical study - preferred Training on the AOC procedures and system will be provided. Summary: The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired: Microsoft Windows 10 Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on AOC mainframe systems will be provided. Experience using Microsoft Excel, Word and Visio Must have good clear communication skills Responsibilities: Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. Maintain a working knowledge of Help Desk and IT Operations procedures. Log all incoming problems and requests and actions taken to resolve them. Provide first response help desk support to all customers and users. Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests. Provide support for AOC business applications. Provide follow-up status to end-users in accordance with specified support policies and procedures. Ensure closed problems are adequately documented.

This position is the first point of contact for NDOT IT and is responsible for providing tier 1 hardware and software technical support to internal users, contractors, and vendors. The person chosen to join our team will be truly committed to the success of NDOT and the IT division, which requires an effective, courteous, and proactive response to multiple sources of requests. This includes but is not limited to inbound calls, emails, and walk -in customers. Additional duties of the position include establishing new users including network, email accounts, and maintaining accurate and complete user information in Active Directory and Azure. The position identifies customer needs and decides how to resolve problems before escalating to appropriate technical staff. The position maintains Service Desk request tracking software and utilities and monitors all assigned Service Desk tasks. Qualified candidates will have entry -level knowledge and skills in troubleshooting desktops and laptop systems and assists with asset management of computers, peripheral devices, and printers. Knowledge of, or experience in an organization utilizing the Agile Framework is a plus. This position is a critical piece of the continued internal customer support of over 1800 users. Help Desk Service Specialist RESPONSIBILITIES Responsible for providing tier -one network and systems support by answering, responding, and solving customer's technical requests in a non -scripted environment. Establishing new users including network, email accounts, and maintaining accurate and complete user information in Active Directory. Maintaining Service Desk request tracking software and utilities, monitoring Service Desk user support and recording and tracking all Service Desk activities. Assisting with asset management of computers, peripheral devices and printers Writing customer communications, processes, and other customer -facing documentation. Proactively monitor, analyze, and troubleshoot information technology issues and own, follow -up, and drive problem resolution. Work within an agile project management environment. Complete assigned work according to the specifications and standards set by the State and the NDOT Desktop Support Manager. QUALIFICATIONS Solid knowledge of Service Desk and Customer Support center operations. Minimum of two (2) years' hands -on experience troubleshooting various hardware and software products, including, but not limited to: desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices. Have a proactive nature with the ability to solve problems. Be able to work on multiple projects, activities, and tasks, simultaneously. Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues. The ideal candidate should have one or more of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security + MCSA: Windows 10 MCSE: Desktop Infrastructure ITIL Udemy IT Help Desk Professional Other vendor or vendor -neutral networking certifications may be considered on a case -by -case basis. DELIVERABLES The consultant will provide and assist NDOT with the following activities based on the agreed -upon project plan/schedule; Complete work and project tasks assigned by the NDOT Service Desk Supervisor or Desktop Support Manager. The consultant must be able to work in an Agile Project Management environment. Agile experience is not required but is desirable. Routine reporting will include but is not limited to the methods defined below as part of the Agile process and documented using Azure DevOps or other methods mutually agreed upon: Agile is a philosophy for incremental product development based on a shared set of principles. These principles promote teamwork, collaboration, and adaptability throughout the lifecycle of product development. The contractor will support these principles by participating in a team environment, maintaining a supportive attitude, working well with NDOT staff and contractors, being able to adapt to changes. The consultant is expected to participate in an Agile development process, specifically Scrum for most of the work. This includes participation in all Scrum activities, including but not limited to: Daily Standup meetings, Sprint Planning Meetings, Sprint Review meetings, and Sprint Retrospective meetings. Excellent verbal and written communication is expected and required to maintain the workflow. The Scrum process requires individuals to be responsible for completing work timely, verbally reporting daily activities and impediments to the team. The ability to recommend solutions to impediments is expected and completed work must be updated in Azure DevOps. Consultant must work on -site at the Nevada Department of Transportation Headquarters in Carson City, Nevada. Remote work may also be approved on a case -by -case basis.

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required

Tier I Helpdesk Analyst Clearance Requirement:

Why Work at Mercer Advisors? For 40 years, Mercer Advisors has worked with families to help them amplify and simplify their financial lives. How? By integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. Today we proudly serve over 31,300 families in more than 90 cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron's, we are an independent, national fiduciary legally obligated to always act in the best interest of our clients.* Mercer Advisors offers a distinct work environment that stands out in the financial industry. Our overall employee base and client-facing team are composed of 50% women, reflecting our commitment to diversity. We attract top talent from across the country, with no formal headquarters and flexible working arrangements, allowing us to assemble the best team possible. Join us and be a part of a team dedicated to making a meaningful impact on the financial lives of families across the country. * Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron's top RIA ranking is based on a combination of metrics - including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron's to use the ranking in marketing. Please see important information about the ranking criteria methodology here. Job Summary: As a Technology Service Desk Intern, you will work with the Service Desk team. You will demonstrate curiosity and passion for technology. Applicants should have strong verbal and written communication skills with a background and/or interest in Technology. The successful applicant will enjoy working in a dynamic, fast-paced environment. Your 10-week-long summer internship will be filled with opportunities for professional development, mentorship, the chance to apply coursework to real-world experiences, and some fun, too! Essential Job Functions: Providing technical support for technical issues. Assisting in active Technology projects. Backup Presenter for IT Orientation. Other duties as needed Required Knowledge, Skills and Abilities: Must be enrolled in a Bachelors (as a rising Sophomore, Junior, or Senior) or Master's program Strong Customer Service skills Experience with Office 365 suite A passion for Technology Location: This position can be fully remote, but have preference for Encino, CA. Working Hours: 8:00am to 5:00pm local office time Working Conditions: Professional office environment. Working inside, siting, standing. Will be assigned to a work station. #LI-Remote Benefits: Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following: Company Paid Basic Life & AD&D Insurance Company Paid Short-Term and Long-Term Disability Insurance Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan. Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan. Two comprehensive Dental Plans Vision Insurance Plan Dependent Care Savings Account for child and dependent care. 14 Company Paid Holidays with a full week off at Thanksgiving. Generous paid time off program for vacation and sick days Employee Assistance Plan Family Medical Leave Paid Parental Leave (6 weeks) Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time. Adoption Assistance Reimbursement Program Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life's challenges and more. 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match Pet Insurance We are not accepting unsolicited resumes from agencies and/or search firms for this job posting. Mercer Advisors provides equal employment opportunity to all applicants and employees without regard to age, color, disability, gender, marital status, national origin, race, religion, sexual orientation, gender identity and expression, physical or mental disability, genetic predisposition or carrier status, or any other characteristic protected by law in accordance with all applicable federal, state, and local laws. Mercer Advisors provides equal employment opportunity in all aspects of employment and employee relations, including recruitment, hiring, training and development, promotion, transfer, demotion, termination, layoff, compensation, benefits, and all other terms, conditions, and privileges of employment in accordance with applicable federal, state, and local laws. If you need an accommodation seeking employment with Mercer Advisors, please email *****************************. This email is for accommodation requests only. Accommodations are made on a case-by-case basis. Applicants have rights under federal employment laws: Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act (EPPA) Equal Employment Opportunity (EEO) U.S. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Mercer Advisors participate in E-Verify to confirm work authorization. E-Verify Right to Work If you are a resident of California, learn more about Mercer's California Consumer Privacy Policy here. CCPA Notice at Collection

We are looking for a skilled help desk specialist to provide fast and effective support to our clients. As a help desk specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions. You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance. To ensure success as a help desk specialist, you should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. Ultimately, a skilled help desk specialist provides fast and effective support over the phone and in person. Help Desk Specialist Responsibilities: Responding to client support queries. Providing support in person, over the phone, or via remote access. Diagnosing issues with computer software, peripherals, and hardware. Running software diagnostic tools and physically inspecting hardware systems. Talking to clients through basic problem-solving processes. Providing basic computer training. Installing and upgrading hardware and software systems. Writing training manuals. Following up with clients. Completing support tickets. Help Desk Specialist Requirements: Bachelors degree in computer science, information technology, or a similar field. 3+ years working as a help desk specialist. Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors. Knowledge of computer software systems, including databases, office applications, and operating systems. Excellent analytical and diagnostic skills. Advanced knowledge of help desk software and remote-access systems. High-level communication skills. Ability to troubleshoot complex hardware and software issues. Patience and understanding.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Help Desk Analyst in Colorado (USA). This role offers a hands-on opportunity for a skilled Help Desk Analyst to provide technical support across hardware, software, and network systems. You will troubleshoot issues for a large and distributed user base, ensure seamless IT operations, and support deployment and maintenance of desktop and mobile devices. The position involves working closely with end users, vendors, and internal teams to identify problems, implement solutions, and maintain high service quality. The ideal candidate is detail-oriented, customer-focused, and thrives in fast-paced, collaborative IT environments. This role is perfect for professionals seeking to apply their technical expertise while supporting diverse users and advancing IT service excellence. Accountabilities: · Troubleshoot and resolve hardware, software, and networking issues for desktops, laptops, printers, and multi-function devices across multiple locations. · Provide LAN support and manage deployment of devices, imaging, and system configuration. · Interface with end users and vendors via phone, email, or in person to resolve IT problems efficiently. · Install, configure, and maintain software and network components, including terminal emulation software for host connections. · Assist with network and system upgrades, hardware enhancements, and process improvements. · Document issues, solutions, and system changes; maintain logs and diagnostic records. · Support mobile device management and related services as needed. Requirements · Bachelor's degree or equivalent experience in IT or a related field. · Proficiency in hardware troubleshooting, software support, and Active Directory administration. · Experience with computer networking and LAN support. · Strong problem-solving, analysis, and communication skills. · Ability to work collaboratively in a team environment and assist users effectively. · Familiarity with desktop imaging tools such as GHOST 8.0+; FOG experience is a plus. · Experience supporting mobile devices, networked printers, and multi-function devices. Benefits · Comprehensive medical, dental, and vision insurance options. · 401(k) contributions and retirement planning support. · Critical illness, accident, and voluntary life insurance. · Employee perks and wellness programs. · Opportunities for professional growth and cross-functional IT experience. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job's core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias - focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

The ER&R Support Analyst will be a member of the fully remote team, responsible for inbound and outbound communications with issuers related to verification of Marketplace insurance data. The ER&R Support Analyst will need to process requests from stakeholders, determine the needed information, and articulate a response through both phone and email communications. Support Analysts will respond to inbound calls and emails and complete outreach as necessary. The Support Analyst must maintain a high level of accuracy, attention to detail, and professionalism in all communications with internal team members and issuers. Organization and prioritization skills are extremely important in this position. The Support Analyst must be able to identify situations that require escalation. Most of a Support Analyst's work consists of customer service, email communication, phone communication, and working within spreadsheets and a CRM application. **Key Responsibilities:** + Analyze incoming cases to determine and relay applicable guidance to issuers + Provide exemplary customer service through phone and email + Answer inbound phone calls + Validate issuer requests and articulate any deficiencies back to the issuer to ensure all necessary information is gathered + Understand and follow escalation criteria to forward issues where the requests are not resolved promptly + Build and maintain positive working relationships with issuer points of contact + Manage and prioritize high caseloads during surge periods + Collaborate with Support Center colleagues and leadership to develop and improve processes + Assist with special projects as needed **Required minimum qualifications:** + Bachelor's Degree or equivalent OR 4 years' relevant experience in lieu of degree. + Experience in customer service. + Experience analyzing data or working on a helpdesk. + Must be a US Citizen or Authorized to work in the US (if not a citizen) and a resident of the US for at least 3 years within the last 5 years. Candidates that do not meet the required qualifications will not be considered. **Preferred qualifications:** + Proficient in the use of MS Office including Word, Excel, PowerPoint, and Outlook + Prior experience in scheduling and facilitating meetings + Able to perform in a fast-paced, deadline-driven environment + Good written and oral communication skills + Able to work some evenings or overtime as required **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 21.50-23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Details: Introduction Visium Resources has been asked to identify qualified candidates for this Desktop Support Technician position. This position is a 6 month contract with possible extensions. Candidates will be required to work onsite in Clayton, NC supporting internal employees across the organization. Summary: Provide onsite desktop and IT support to resolve end user technical issues in a timely manner to maintain customer satisfaction. Install, troubleshoot and maintain a wide variety of equipment and applications. Work as part of a cross-functional Information Technology and Infrastructure team supporting customers that are onsite as well as remote. Responsibilities: Image of new laptops, desktops and clients for Office and Manufacturing system usage. Setup and support cellular devices for end users. Inventory control of patch cables, video cables, peripherals and other IT items. Assist in ordering and receiving equipment, as required Comply with internal and external regulations and procedures. Follow all safety and environmental requirements in the performance of duties. Use remote management to assist end users who are working remote. May move equipment or supplies weighing up to 33 pounds within the facility using various body positions. May be required to work outside regular business hours to support manufacturing. May require working in loud noise environments with hearing protection. Details: Requirements: Minimum of 2 years of experience required, preferably in a customer facing role. Hands on hardware trouble-shooting experience, including laptops, desktops, barcode scanners, and audio / video systems. Experience with Office365 applications. Experience with ticketing systems such as ServiceNow. Experience with supporting iPads and iPhones. Operational experience, hands on support for end user technical issues in an operating facility. Ability to demonstrate and provide excellent and friendly customer service skills. CompTIA A+ certification is preferred. ________________________________________________________________________________________________ Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company's success is based on your success. When you work with us, you are never 'just a number'. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium. Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.

) Empowering Digital Transformation through Social Media & IT Services With over 20 years of experience in managing customer services across inbound and outbound segments, specifically in the Telecom and international sectors, I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cutting-edge technologies and tailored strategies. Objectives of this role Provide quick and effective assistance with information technology systems Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance Listen attentively to customers questions and concerns and offer optimal solutions Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel Work with desktop support engineers to provide customers with superior service Represent with professionalism and integrity while helping to advance our company mission Responsibilities Respond to tech inquiries via email, through online chats, over the phone, or in person Inform customers about IT products and services Walk customers step-by-step through the problem-solving process Help with troubleshooting hardware and software Follow up with customers to ensure satisfactory service Communicate customer feedback to the appropriate internal team members Skills and qualifications Excellent problem-solving and analytical skills Comprehensive knowledge of computer systems and experience troubleshooting hardware and software The ability to break down technological processes and deliver clear, step-by-step instructions Patient, friendly demeanor with a great aptitude for listening Strong verbal and written communication skills Commitment to providing exceptional customer service Preferred qualifications Passion for problem-solving and customer service Tech savvy, with experience working in a tech-related field Ability to diagnose and resolve a variety of technical issues Team-oriented mindset with an openness to constructive feedback Eagerness to learn new technologies and systems Experience working as an IT help desk technician or in a similar customer support role

Leads a team in the adherence to planning, policies, and practices. Manages the team while overseeing the daily operation of the Help Desk. Responsible for personnel management, including mentoring of junior team members, daily supervision and assigning of tasks, and providing key input to annual employee evaluations of team members. Manages the team calendar, scheduling of meetings and evaluations, and required reporting. Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. Responsible for scheduling and coordinating all team meetings and events. Provides approval for team member leave requests. Evaluates and assesses service delivery performance metrics and conducts surveys of clients to weigh the level of service delivery in the company. Keeps record of daily operations at the help desk for tracking of customer needs, services rendered and future reference. Involved in the hiring process for new Help Desk Specialists. Participates in the interviewing process and provides feedback to the hiring manager for candidate selection. Participates in planning team member annual reviews and evaluations. Acts as initial point of escalation for all customer issues and questions if they cannot be triaged by a Help Desk Specialist. Participates in implementing corrective action plans for team members. Oversees training plan, and participates in training of new team members. Ensures Service Level Agreements (SLAs) are met. Addresses customer inquiries via phone and/or ticket system if there is a backlog. Minimum Qualifications Bachelor's Degree (May be substituted with equivalent experience) HDI Support Center Team Lead Certified a plus 3-5 years of experience as a Customer Service Representative or Help Desk Operator. 0-2 years of management experience. Other Job Specific Skills Must be detail oriented, as well as able to work well with others. Must demonstrate leadership skills including organizing, planning, scheduling, and coordinating workloads to meet established deadlines. Ability to resolve difficult and diverse technical and management issues. Ability to work well under pressure. Must be knowledgeable about service desk systems and IT tools. Must have good judgement in handling serious customer problems. Knowledge of ITIL framework and processes Prior military experience or knowledge and experience with Federal Government Civilian workforce is a plus.

The organization is seeking a Help Desk Specialist to provide high -level support for a Department of Defense (DoD) Travel contract. This role delivers technical, functional, and customer -focused assistance to ensure seamless operation and user experience within the Defense Travel System (DTS) and related DoD travel programs. Key Responsibilities Provide assistance to all DoD personnel regarding the use and administration of the Defense Travel System (DTS) application, DoD Travel Policy, and travel financial management. Perform functional analysis to identify process steps, tasks, and inter -relationships. Develop, update, and maintain project documentation, including specification manuals, system procedures, presentations, and training materials. Translate processes into clear visual depictions to support understanding and compliance. Support a 24x7x365 operational environment, with availability to work weekends, overnights, and Federal holidays as required. Participate in special projects and collaborate across teams to ensure mission continuity. Work directly with customers and technical staff to enhance understanding of requirements and coordinate implementation of improvements. Maintain system integrity through documentation and analysis of anomalies to ensure optimal performance. Troubleshoot and resolve issues related to customer -specific operating systems and applications. Define and classify level, priority, and nature of problems, escalating when necessary. Manage the full lifecycle of trouble tickets-opening, tracking, and closing-ensuring ownership and end -user satisfaction. Provide exceptional communication and customer service in a mission -critical environment. Complete additional training as required to support legacy systems. Requirements Associate degree or equivalent technical training with a minimum of 2 years of relevant experience. Ability to obtain a Favorable Public Trust (CoPT) determination and hold U.S. citizenship. Demonstrated technical proficiency in computer hardware, software, and networking systems. Experience in installation, configuration, and troubleshooting of computer systems. Ability to work effectively in an office environment, including extended computer use and communication via telephone, email, and in person. Some travel may be required. Commitment to continuous learning and training to support evolving DoD travel systems. This is a remote position.

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. Who we are looking for: We are looking for individuals with a desire to deliver world-class customer service, a love of technology, and a passion for proactively building a career. As a Customer Solutions Specialist, you will complete a 6-week paid training program where you will become an expert in owning our customers experience by handling a wide array of calls including but not limited to: customers who need account and or technical support, outbound calls, and providing value added services and products to our customers. You will deliver peace of mind in your interactions with customers. What you will be doing: You will complete three comprehensive training stages that, upon successful completion, will lead to the full responsibilities and pay of a Tier 3 Specialist. Training: Paid, Mandatory training Starting Rate: $17.00/hr We want you to grow with us! Potential to make up to $20.25/hr within your first year. Pay increase with training as follows: Tier 2 (90 Days) $17.75 Tier 3 (180 Days) $18.75 Additional career opportunities available after Tier 3 based on performance - $20.25+ During training you will learn to: Confidently field customer calls and troubleshoot advanced equipment issues with high level of customer experience Accurately document and update records in required information systems Deescalate customers and find resolution for complex issues Earn commissions through generating customer referrals and offering promotions, products, and services for our Partner Insurance Agency, Solar and NRG. What will make you successful: A predisposition to think outside of the box and find customized solutions Ability to thrive in a high-volume contact center A sense of success and value from solving customer concerns A high degree of resiliency and “bounce-back” due to escalated customers Passion for helping others; going above and beyond for customers and teammates Excellent communication (both verbal and written) and relationship-building skills Ability to multitask with ease, effectively prioritize tasks and be a self-starter Demonstrated tech-savviness, Prior technical exposure, or interest Confident and prepared to initiate promotional and product upgrade conversations with customers; previous sales experience is a plus Ability to maintain a high level of confidentiality Innate desire to learn and develop Minimum Requirements: Must be at least 18 years of age Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint) Cannot be located in CA, CT, DC, ME, or WA. Be able to type a minimum of 40 wpm Required Working Conditions: Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift. Have a quiet and private location from which to work Must be able to provide your own equipment. This entails: A computer (laptop or desktop) no older than 5-7 years (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.) Computer must run Windows 10 or higher Computer must have at least 8 GB RAM, 16 GB recommended Computer must have a webcam. A USB wired headset equipped with a microphone. Must have reliable internet: 50 MBPS download and 25 MBPS upload speeds Must have a wired internet connection A second monitor is strongly recommended if a laptop is being used An external mouse (if using a laptop) Learn about the Vivint Culture and why it's a great place to grow your career! Here are some highlighted perks you should ask us about: Free daily lunch and drinks on site Paid holidays and flexible paid time away Employee/Friends/Family Discounts Onsite health clinic, gym, gaming tables Medical/dental/vision/life coverage & 24/7 Medical Hotline 401(k) + Employer Match Employee Resource Groups WORKING CONDITIONS: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. SAFETY: Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues. We are not open to hiring candidates to work out of the following locations: CA, CT, DC, ME, or WA. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position is $16.75. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Here are some total rewards which, depending on the position, may be offered: Paid holidays and flexible paid time away Employee/Friends/Family Discounts Medical/dental/vision/life coverage & 24/7 Medical Hotline 401(k) + Employer Match Employee Resource Groups NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at ************************************************************************ Official description on file with Talent.

Job DescriptionAbout Us: DataSource Technology delivers end-to-end technology deployment and network solutions to healthcare organizations across the United States. We specialize in executing high-volume, multi-site rollouts of critical IT infrastructure with precision and minimal operational disruption. Position Summary: The IT Desktop/TV Installation Technician plays a critical role in supporting large-scale technology installations within new construction environments. This is a hands-on position responsible for physically deploying, installing, and configuring a variety of technology and medical equipmentranging from computers and monitors to printers, ergonomic carts, and wall-mounted devices. This role is ideal for mechanically inclined, tech-savvy individuals who enjoy working with their hands, following structured plans, and learning the technical side of infrastructure deployment. Youll work under the guidance of a Site Lead, senior engineers or project managers while gaining the skills and certifications needed to advance into more senior technical roles. This is a remote position with 100% travel to project sites. Candidates must successfully pass a background check and drug screening, and must hold a valid drivers license. Key Responsibilities Device Deployment & Installation Install, configure, wire manage and verify operation of computers, monitors, printers, TVs, carts, and related devices. Assemble and cable ergonomic carts (e.g., Ergotron) including mounting hardware and power/data routing. Wall-mount and secure displays, monitors, and other equipment according to plans and manufacturer guidelines. Site Preparation & Coordination Stage and inventory equipment prior to installation. Coordinate with cabling teams, electricians, and other trades to ensure proper pathways and connectivity. Follow construction drawings, elevation plans, and device location maps to ensure accurate placement. Testing & Documentation Power on and test installed equipment, ensuring network connectivity and device functionality. Record serial numbers, locations, and configuration status in project tracking tools. Communicate site conditions, issues, or conflicts to the lead engineer or project manager. General Labor & Field Work Use hand and power tools safely to drill, mount, route cables, and secure equipment. Work in active construction sites, ladders, lifts, ceiling spaces, and other environments as needed. Maintain cleanliness, safety, and professionalism on job sites. Required Skills & Competencies High school diploma or equivalent (technical certifications or associate degree a plus but not required) 12 years of experience in one or more of the following: Technology or AV installation Low-voltage cabling Construction or facilities work involving mounting, wiring, or equipment setup Familiarity with basic computer hardware, network connections, and peripheral setup. Ability to read and follow floor plans, elevation drawings, and installation diagrams. Proficiency with basic hand and power tools (drills, levels, pullers, cable tools, etc.). Ability to lift 50+ lbs, work at heights, and operate safely in construction environments. Strong attention to detail, dependability, and willingness to learn. Valid drivers license and reliable transportation to job sites. Preferred Qualifications OSHA 10 or OSHA 30 Certification Basic understanding of Ethernet cabling and network testing tools Prior experience in healthcare or clinical technology deployments Familiarity with structured cabling and mounting systems (Peerless, Chief /ICW arms, etc.) What We Offer Competitive salary based on experience All travel expenses reimbursed Supportive team culture and leadership structure Opportunity to work on large-scale, high-impact technology projects in the healthcare space Physical Requirements Moderate lifting/carrying up to 50lbs.; heavier weights with assistance Sitting & standing for long periods of time Repetitive motions and/or prolonged computer use Working at a fast pace, subject to many interruptions, physical/mental demands Work is primarily based on new construction job sites, including hospitals, clinics, and commercial facilities. All work will include travel and overnight stays across the US. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.