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The differences between help desk supervisors and supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk supervisor and a supervisor. Additionally, a help desk supervisor has an average salary of $64,297, which is higher than the $53,902 average annual salary of a supervisor.
The top three skills for a help desk supervisor include customer service, technical support and operational procedures. The most important skills for a supervisor are customer service, safety procedures, and sales floor.
| Help Desk Supervisor | Supervisor | |
| Yearly salary | $64,297 | $53,902 |
| Hourly rate | $30.91 | $25.91 |
| Growth rate | 10% | - |
| Number of jobs | 72,240 | 224,920 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 44% |
| Average age | 42 | 46 |
| Years of experience | 2 | 2 |
A Help Desk Supervisor oversees and evaluates the daily operations of help desk teams to ensure that customers receive optimal services. They have the authority to set short and long-term goals, establish guidelines and employee schedules, liaise with external business partners, delegate tasks among staff, and monitor operations' progress, resolving complicated issues and concerns. They also review documents and reports that employees regularly submit to ensure that all operations run smoothly and efficiently. Moreover, a Help Desk Supervisor leads and encourages teams to reach goals while implementing its policies and regulations.
Supervisors are responsible for overseeing the daily functions of employees in a specific team, department, or even a work shift. They create work schedules, organize work processes and workflows, train new hires, provide necessary reports related to the team function and the employees, monitor and evaluate employee performance, and ensure that goals of the specific team or department are met. When needed, supervisors also provide guidance to employees in terms of their career or even personal challenges. They also help in fostering harmonious work relationships by resolving interpersonal conflicts at work. To be successful in their role, they must have leadership skills, time management skills, decision-making capabilities, analytical skills, and problem-solving skills.
Help desk supervisors and supervisors have different pay scales, as shown below.
| Help Desk Supervisor | Supervisor | |
| Average salary | $64,297 | $53,902 |
| Salary range | Between $43,000 And $94,000 | Between $31,000 And $92,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | Alaska |
| Best paying company | - | Reed Smith |
| Best paying industry | - | Health Care |
There are a few differences between a help desk supervisor and a supervisor in terms of educational background:
| Help Desk Supervisor | Supervisor | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between help desk supervisors' and supervisors' demographics:
| Help Desk Supervisor | Supervisor | |
| Average age | 42 | 46 |
| Gender ratio | Male, 66.4% Female, 33.6% | Male, 55.8% Female, 44.2% |
| Race ratio | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 4.1% Hispanic or Latino, 19.0% Asian, 4.6% White, 59.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 6% |