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Hospitality manager vs center manager

The differences between hospitality managers and center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a hospitality manager and a center manager. Additionally, a center manager has an average salary of $56,284, which is higher than the $51,444 average annual salary of a hospitality manager.

The top three skills for a hospitality manager include food handling, customer service and PET. The most important skills for a center manager are patients, OSHA, and patient care.

Hospitality manager vs center manager overview

Hospitality ManagerCenter Manager
Yearly salary$51,444$56,284
Hourly rate$24.73$27.06
Growth rate6%6%
Number of jobs354,877278,683
Job satisfaction--
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 55%
Average age4444
Years of experience66

What does a hospitality manager do?

A hospitality manager is responsible for monitoring staff performance and operational processes to deliver high-quality services for the guests and customers. Hospitality managers delegate tasks to the team while ensuring maximum efficiency and productivity. They also handle guests' concerns by responding to their inquiries and requests and resolving complaints immediately. A hospitality manager must have excellent communication and organizational skills, especially in managing the department's budget and allocating adequate resources to support the operations and other functional needs.

What does a center manager do?

A call center manager is an individual who is responsible for managing and supervising call center employees. Call center managers are required to identify and solve call center problems as well as communicate with dissatisfied customers to find a satisfactory solution. They assist in the hiring and training of new and qualified call center candidates. Call center managers must also possess exceptional talents such as excellent interpersonal traits, customer service, and good conflict resolution skills.

Hospitality manager vs center manager salary

Hospitality managers and center managers have different pay scales, as shown below.

Hospitality ManagerCenter Manager
Average salary$51,444$56,284
Salary rangeBetween $36,000 And $72,000Between $35,000 And $90,000
Highest paying CityNew York, NYJersey City, NJ
Highest paying stateNew YorkNew Jersey
Best paying companySilver DinerCapgemini
Best paying industryHealth CareTechnology

Differences between hospitality manager and center manager education

There are a few differences between a hospitality manager and a center manager in terms of educational background:

Hospitality ManagerCenter Manager
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 55%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Hospitality manager vs center manager demographics

Here are the differences between hospitality managers' and center managers' demographics:

Hospitality ManagerCenter Manager
Average age4444
Gender ratioMale, 41.8% Female, 58.2%Male, 47.7% Female, 52.3%
Race ratioBlack or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.8% American Indian and Alaska Native, 0.5%Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between hospitality manager and center manager duties and responsibilities

Hospitality manager example responsibilities.

  • Execute and successfully manage large scale events with management team and FOH staff.
  • Manage FECA and worker's compensation, maintain OSHA logs and injury reporting minimizing absence time and costs.
  • Manage POS system by removing old menu items, setting monthly special prices, updating/correcting and rerouting links for maximum efficiency.
  • Provide leadership and direction to facility management and program owners while motivating and interacting with employees to achieve continuous improvement.
  • Maintain bars and restaurants, a gift shop and a ski shop.
  • Assist in region roll outs for training new culinary and service standards.
    • Show more

Center manager example responsibilities.

  • Achieve or exceed SLA's by proactively managing multiple desktop support queues.
  • Create and manage the Facebook page for the station.
  • Manage multiple vendors for a variety of HVAC work.
  • Manage the disposition of vehicles and assets from facilities that are closed during DHL restructuring.
  • Perform all administrative and management duties require to operate the contact center and achieve all assign KPI's.
  • Manage the image, cleanliness and in-stock presentation of selling floor, stockrooms, back shop and entire facility.
    • Show more

Hospitality manager vs center manager skills

Common hospitality manager skills
  • Food Handling, 13%
  • Customer Service, 11%
  • PET, 10%
  • Patients, 7%
  • BARS, 6%
  • Quality Patient Care, 6%
Common center manager skills
  • Patients, 17%
  • OSHA, 7%
  • Patient Care, 7%
  • Safety Procedures, 4%
  • Professional Development, 4%
  • Keeping Track, 4%

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Updated January 8, 2025

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