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The differences between hotel general managers and associate managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a hotel general manager and an associate manager. Additionally, an associate manager has an average salary of $83,246, which is higher than the $62,696 average annual salary of a hotel general manager.
The top three skills for a hotel general manager include front desk, reservations and human resources. The most important skills for an associate manager are PET, POS, and sales floor.
| Hotel General Manager | Associate Manager | |
| Yearly salary | $62,696 | $83,246 |
| Hourly rate | $30.14 | $40.02 |
| Growth rate | 6% | 6% |
| Number of jobs | 344,182 | 420,292 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 58% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
The hotel general manager is responsible for all aspects of operations at a hotel, including the daily management of staff and guests. They will act as an ambassador for the brand of the hotel and provide leadership and strategic planning. They ensure full compliance with hotel standard operating procedures, policies, procedures, and service standards. It is part of their responsibility to ensure that the monthly financial report for rooms, food, beverage, and admin related expenses are accurate. Moreover, they also handle and resolve guest complaints and act as a concluding decision maker in hiring essential staff.
Associate managers are responsible for overseeing the support and clerical staff of the company. They recruit and train employees who perform different tasks that include greeting customers, answering phones, and faxing documents. They also perform other duties, including keeping employees' motivation, ensuring that everyone understands the company's guidelines and policies, and supervising other staff members. To be qualified as an associate manager, one should have a high school diploma, leadership skills, and a strong work ethic. One should also have the necessary computer skills, bookkeeping skills, and customer service skills.
Hotel general managers and associate managers have different pay scales, as shown below.
| Hotel General Manager | Associate Manager | |
| Average salary | $62,696 | $83,246 |
| Salary range | Between $41,000 And $93,000 | Between $55,000 And $124,000 |
| Highest paying City | Ontario, CA | Washington, DC |
| Highest paying state | California | New Jersey |
| Best paying company | Earth Fare | PayPal |
| Best paying industry | Hospitality | Finance |
There are a few differences between a hotel general manager and an associate manager in terms of educational background:
| Hotel General Manager | Associate Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between hotel general managers' and associate managers' demographics:
| Hotel General Manager | Associate Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 65.7% Female, 34.3% | Male, 45.5% Female, 54.5% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.3% White, 67.6% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |