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The differences between hotel general managers and general managers of operations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a hotel general manager and a general manager of operations. Additionally, a general manager of operations has an average salary of $89,522, which is higher than the $62,696 average annual salary of a hotel general manager.
The top three skills for a hotel general manager include front desk, reservations and human resources. The most important skills for a general manager of operations are customer service, develop team, and financial statements.
| Hotel General Manager | General Manager Of Operations | |
| Yearly salary | $62,696 | $89,522 |
| Hourly rate | $30.14 | $43.04 |
| Growth rate | 6% | 6% |
| Number of jobs | 344,182 | 382,581 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 63% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
The hotel general manager is responsible for all aspects of operations at a hotel, including the daily management of staff and guests. They will act as an ambassador for the brand of the hotel and provide leadership and strategic planning. They ensure full compliance with hotel standard operating procedures, policies, procedures, and service standards. It is part of their responsibility to ensure that the monthly financial report for rooms, food, beverage, and admin related expenses are accurate. Moreover, they also handle and resolve guest complaints and act as a concluding decision maker in hiring essential staff.
General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.
Hotel general managers and general managers of operations have different pay scales, as shown below.
| Hotel General Manager | General Manager Of Operations | |
| Average salary | $62,696 | $89,522 |
| Salary range | Between $41,000 And $93,000 | Between $48,000 And $165,000 |
| Highest paying City | Ontario, CA | Jersey City, NJ |
| Highest paying state | California | New Jersey |
| Best paying company | Earth Fare | Yuma Regional Medical Center |
| Best paying industry | Hospitality | - |
There are a few differences between a hotel general manager and a general manager of operations in terms of educational background:
| Hotel General Manager | General Manager Of Operations | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between hotel general managers' and general managers of operations' demographics:
| Hotel General Manager | General Manager Of Operations | |
| Average age | 44 | 44 |
| Gender ratio | Male, 65.7% Female, 34.3% | Male, 81.2% Female, 18.8% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.3% White, 67.6% American Indian and Alaska Native, 0.5% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |