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The differences between hotel general managers and hotel managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a hotel general manager, becoming a hotel manager takes usually requires 2-4 years. Additionally, a hotel manager has an average salary of $69,364, which is higher than the $62,696 average annual salary of a hotel general manager.
The top three skills for a hotel general manager include front desk, reservations and human resources. The most important skills for a hotel manager are PET, hotel management, and reservations.
| Hotel General Manager | Hotel Manager | |
| Yearly salary | $62,696 | $69,364 |
| Hourly rate | $30.14 | $33.35 |
| Growth rate | 6% | 18% |
| Number of jobs | 344,182 | 268,415 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 57% |
| Average age | 44 | 46 |
| Years of experience | 6 | 4 |
The hotel general manager is responsible for all aspects of operations at a hotel, including the daily management of staff and guests. They will act as an ambassador for the brand of the hotel and provide leadership and strategic planning. They ensure full compliance with hotel standard operating procedures, policies, procedures, and service standards. It is part of their responsibility to ensure that the monthly financial report for rooms, food, beverage, and admin related expenses are accurate. Moreover, they also handle and resolve guest complaints and act as a concluding decision maker in hiring essential staff.
A hotel manager is in charge of overseeing the daily operations in a hotel, ensuring smooth workflow and client satisfaction. Their responsibilities revolve around assessing the performance of the workforce, devising strategies to improve hotel sales, coordinating with staff, managing schedules, and resolving issues and concerns promptly. They may also greet and assist incoming and outcoming guests, arrange reservations, and liaise with external agencies, including suppliers and vendors. Furthermore, as a manager, it is essential to maintain a safe and healthy environment for clients, all while implementing the hotel's policies and regulations.
Hotel general managers and hotel managers have different pay scales, as shown below.
| Hotel General Manager | Hotel Manager | |
| Average salary | $62,696 | $69,364 |
| Salary range | Between $41,000 And $93,000 | Between $43,000 And $111,000 |
| Highest paying City | Ontario, CA | San Francisco, CA |
| Highest paying state | California | Utah |
| Best paying company | Earth Fare | Booking Holdings |
| Best paying industry | Hospitality | Hospitality |
There are a few differences between a hotel general manager and a hotel manager in terms of educational background:
| Hotel General Manager | Hotel Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Southern California |
Here are the differences between hotel general managers' and hotel managers' demographics:
| Hotel General Manager | Hotel Manager | |
| Average age | 44 | 46 |
| Gender ratio | Male, 65.7% Female, 34.3% | Male, 50.6% Female, 49.4% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.3% White, 67.6% American Indian and Alaska Native, 0.5% | Black or African American, 8.5% Unknown, 5.1% Hispanic or Latino, 11.2% Asian, 11.0% White, 63.0% American Indian and Alaska Native, 1.2% |
| LGBT Percentage | 10% | 11% |