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The differences between hotel general managers and line managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a hotel general manager and a line manager. Additionally, a hotel general manager has an average salary of $62,696, which is higher than the $56,406 average annual salary of a line manager.
The top three skills for a hotel general manager include front desk, reservations and human resources. The most important skills for a line manager are client facing, continuous improvement, and service line.
| Hotel General Manager | Line Manager | |
| Yearly salary | $62,696 | $56,406 |
| Hourly rate | $30.14 | $27.12 |
| Growth rate | 6% | 6% |
| Number of jobs | 344,182 | 369,491 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 56% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
The hotel general manager is responsible for all aspects of operations at a hotel, including the daily management of staff and guests. They will act as an ambassador for the brand of the hotel and provide leadership and strategic planning. They ensure full compliance with hotel standard operating procedures, policies, procedures, and service standards. It is part of their responsibility to ensure that the monthly financial report for rooms, food, beverage, and admin related expenses are accurate. Moreover, they also handle and resolve guest complaints and act as a concluding decision maker in hiring essential staff.
As line managers, they oversee other employees and the business operations while reporting to a higher manager. They play a significant role in the operation of the business from supervising and managing workers daily and acting as a link to upper management and employees. It is part of their responsibility to recruit and hire talent to fill team positions, provide training and learning to new hires, and ensuring that the employees are doing their jobs effectively and efficiently.
Hotel general managers and line managers have different pay scales, as shown below.
| Hotel General Manager | Line Manager | |
| Average salary | $62,696 | $56,406 |
| Salary range | Between $41,000 And $93,000 | Between $27,000 And $116,000 |
| Highest paying City | Ontario, CA | New Brunswick, NJ |
| Highest paying state | California | New Jersey |
| Best paying company | Earth Fare | Microsoft |
| Best paying industry | Hospitality | - |
There are a few differences between a hotel general manager and a line manager in terms of educational background:
| Hotel General Manager | Line Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between hotel general managers' and line managers' demographics:
| Hotel General Manager | Line Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 65.7% Female, 34.3% | Male, 64.7% Female, 35.3% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.3% White, 67.6% American Indian and Alaska Native, 0.5% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |