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The differences between hotel general managers and managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a hotel general manager and a manager. Additionally, a hotel general manager has an average salary of $62,696, which is higher than the $58,651 average annual salary of a manager.
The top three skills for a hotel general manager include front desk, reservations and human resources. The most important skills for a manager are customer service, payroll, and food safety.
| Hotel General Manager | Manager | |
| Yearly salary | $62,696 | $58,651 |
| Hourly rate | $30.14 | $28.20 |
| Growth rate | 6% | 6% |
| Number of jobs | 344,182 | 1,236,194 |
| Job satisfaction | - | 4.57 |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 49% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
The hotel general manager is responsible for all aspects of operations at a hotel, including the daily management of staff and guests. They will act as an ambassador for the brand of the hotel and provide leadership and strategic planning. They ensure full compliance with hotel standard operating procedures, policies, procedures, and service standards. It is part of their responsibility to ensure that the monthly financial report for rooms, food, beverage, and admin related expenses are accurate. Moreover, they also handle and resolve guest complaints and act as a concluding decision maker in hiring essential staff.
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
Hotel general managers and managers have different pay scales, as shown below.
| Hotel General Manager | Manager | |
| Average salary | $62,696 | $58,651 |
| Salary range | Between $41,000 And $93,000 | Between $37,000 And $92,000 |
| Highest paying City | Ontario, CA | - |
| Highest paying state | California | New Jersey |
| Best paying company | Earth Fare | - |
| Best paying industry | Hospitality | Finance |
There are a few differences between a hotel general manager and a manager in terms of educational background:
| Hotel General Manager | Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between hotel general managers' and managers' demographics:
| Hotel General Manager | Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 65.7% Female, 34.3% | Male, 51.0% Female, 49.0% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.3% White, 67.6% American Indian and Alaska Native, 0.5% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |