Post job

Hotel general manager vs retail operation manager

The differences between hotel general managers and retail operation managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a hotel general manager and a retail operation manager. Additionally, a retail operation manager has an average salary of $76,518, which is higher than the $62,696 average annual salary of a hotel general manager.

The top three skills for a hotel general manager include front desk, reservations and human resources. The most important skills for a retail operation manager are POS, retail operations, and payroll.

Hotel general manager vs retail operation manager overview

Hotel General ManagerRetail Operation Manager
Yearly salary$62,696$76,518
Hourly rate$30.14$36.79
Growth rate6%6%
Number of jobs344,182408,776
Job satisfaction--
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 66%
Average age4444
Years of experience66

What does a hotel general manager do?

The hotel general manager is responsible for all aspects of operations at a hotel, including the daily management of staff and guests. They will act as an ambassador for the brand of the hotel and provide leadership and strategic planning. They ensure full compliance with hotel standard operating procedures, policies, procedures, and service standards. It is part of their responsibility to ensure that the monthly financial report for rooms, food, beverage, and admin related expenses are accurate. Moreover, they also handle and resolve guest complaints and act as a concluding decision maker in hiring essential staff.

What does a retail operation manager do?

A retail operation manager is an individual who is responsible for managing the daily operations of retail stores while maintaining their physical space tidy and organized. Retail operation manager must ensure proper staffing at all stores as well as train employees to enhance their job performance and retention. They are required to conduct inventory analysis to ensure optimal stock levels. Retail operation managers must also visit retail locations so that they can evaluate the sales performance and level of customer satisfaction of each store.

Hotel general manager vs retail operation manager salary

Hotel general managers and retail operation managers have different pay scales, as shown below.

Hotel General ManagerRetail Operation Manager
Average salary$62,696$76,518
Salary rangeBetween $41,000 And $93,000Between $47,000 And $124,000
Highest paying CityOntario, CANew York, NY
Highest paying stateCaliforniaConnecticut
Best paying companyEarth FareAccenture
Best paying industryHospitality-

Differences between hotel general manager and retail operation manager education

There are a few differences between a hotel general manager and a retail operation manager in terms of educational background:

Hotel General ManagerRetail Operation Manager
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 66%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Hotel general manager vs retail operation manager demographics

Here are the differences between hotel general managers' and retail operation managers' demographics:

Hotel General ManagerRetail Operation Manager
Average age4444
Gender ratioMale, 65.7% Female, 34.3%Male, 56.8% Female, 43.2%
Race ratioBlack or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.3% White, 67.6% American Indian and Alaska Native, 0.5%Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between hotel general manager and retail operation manager duties and responsibilities

Hotel general manager example responsibilities.

  • Manage the successful implementation of new custom invoicing system, eRam credit software, and ADP payroll system.
  • Train and manage FOH staff and improve overall quality, organization and professionalism of restaurant and bakery.
  • Inspect guest rooms, public access areas, and outside grounds for cleanliness and appearance.
  • Coordinate reservations with several online booking services.
  • Provide management and operational oversight for the projects' logistics.
  • Coordinate the preparation of annual tax return with outside CPA firm.
  • Show more

Retail operation manager example responsibilities.

  • Work to build and maintain Client/Retailer partnerships while managing ongoing client goals and KPI objectives.
  • Manage photo lab operations in multi-unit retail locations throughout multiple geographies.
  • Manage day-to-day store operations including inventory management, sales generation, and payroll.
  • Manage scheduling and payroll for team; conduct performance evaluations, promotions and terminations when necessary.
  • Manage the day-to-day oversight of funding requirements for vendors, retailers and wholesalers using company sponsor software.
  • Provide leadership and direction to facility management and program owners while motivating and interacting with employees to achieve continuous improvement.
  • Show more

Hotel general manager vs retail operation manager skills

Common hotel general manager skills
  • Front Desk, 8%
  • Reservations, 7%
  • Human Resources, 7%
  • Cleanliness, 6%
  • Payroll, 6%
  • Customer Satisfaction, 5%
Common retail operation manager skills
  • POS, 14%
  • Retail Operations, 11%
  • Payroll, 9%
  • Store Sales, 8%
  • Retail Store, 8%
  • Loss Prevention, 8%

Browse executive management jobs