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The differences between hotel general managers and retail operation managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a hotel general manager and a retail operation manager. Additionally, a retail operation manager has an average salary of $76,518, which is higher than the $62,696 average annual salary of a hotel general manager.
The top three skills for a hotel general manager include front desk, reservations and human resources. The most important skills for a retail operation manager are POS, retail operations, and payroll.
| Hotel General Manager | Retail Operation Manager | |
| Yearly salary | $62,696 | $76,518 |
| Hourly rate | $30.14 | $36.79 |
| Growth rate | 6% | 6% |
| Number of jobs | 344,182 | 408,776 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 66% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
The hotel general manager is responsible for all aspects of operations at a hotel, including the daily management of staff and guests. They will act as an ambassador for the brand of the hotel and provide leadership and strategic planning. They ensure full compliance with hotel standard operating procedures, policies, procedures, and service standards. It is part of their responsibility to ensure that the monthly financial report for rooms, food, beverage, and admin related expenses are accurate. Moreover, they also handle and resolve guest complaints and act as a concluding decision maker in hiring essential staff.
A retail operation manager is an individual who is responsible for managing the daily operations of retail stores while maintaining their physical space tidy and organized. Retail operation manager must ensure proper staffing at all stores as well as train employees to enhance their job performance and retention. They are required to conduct inventory analysis to ensure optimal stock levels. Retail operation managers must also visit retail locations so that they can evaluate the sales performance and level of customer satisfaction of each store.
Hotel general managers and retail operation managers have different pay scales, as shown below.
| Hotel General Manager | Retail Operation Manager | |
| Average salary | $62,696 | $76,518 |
| Salary range | Between $41,000 And $93,000 | Between $47,000 And $124,000 |
| Highest paying City | Ontario, CA | New York, NY |
| Highest paying state | California | Connecticut |
| Best paying company | Earth Fare | Accenture |
| Best paying industry | Hospitality | - |
There are a few differences between a hotel general manager and a retail operation manager in terms of educational background:
| Hotel General Manager | Retail Operation Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 66% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between hotel general managers' and retail operation managers' demographics:
| Hotel General Manager | Retail Operation Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 65.7% Female, 34.3% | Male, 56.8% Female, 43.2% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.3% White, 67.6% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |