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The differences between hotel general managers and zone managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a hotel general manager and a zone manager. Additionally, a hotel general manager has an average salary of $62,696, which is higher than the $50,974 average annual salary of a zone manager.
The top three skills for a hotel general manager include front desk, reservations and human resources. The most important skills for a zone manager are work ethic, loss prevention, and inventory control.
| Hotel General Manager | Zone Manager | |
| Yearly salary | $62,696 | $50,974 |
| Hourly rate | $30.14 | $24.51 |
| Growth rate | 6% | 6% |
| Number of jobs | 344,182 | 298,152 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 55% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
The hotel general manager is responsible for all aspects of operations at a hotel, including the daily management of staff and guests. They will act as an ambassador for the brand of the hotel and provide leadership and strategic planning. They ensure full compliance with hotel standard operating procedures, policies, procedures, and service standards. It is part of their responsibility to ensure that the monthly financial report for rooms, food, beverage, and admin related expenses are accurate. Moreover, they also handle and resolve guest complaints and act as a concluding decision maker in hiring essential staff.
The duties of a zone manager depend on their line of work or industry of employment. In general, they are in charge of overseeing the service and product distribution operations of a company. They typically coordinate with regional managers, establish guidelines and product roadmaps, gather and analyze data from their area of assignment, perform research and analysis, conduct sales assessments, and implement solutions to optimize operations. Moreover, a zone manager must lead and encourage staff to reach goals, all while enforcing the company's policies and regulations.
Hotel general managers and zone managers have different pay scales, as shown below.
| Hotel General Manager | Zone Manager | |
| Average salary | $62,696 | $50,974 |
| Salary range | Between $41,000 And $93,000 | Between $34,000 And $75,000 |
| Highest paying City | Ontario, CA | Boston, MA |
| Highest paying state | California | Rhode Island |
| Best paying company | Earth Fare | Ford Motor |
| Best paying industry | Hospitality | Automotive |
There are a few differences between a hotel general manager and a zone manager in terms of educational background:
| Hotel General Manager | Zone Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between hotel general managers' and zone managers' demographics:
| Hotel General Manager | Zone Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 65.7% Female, 34.3% | Male, 68.9% Female, 31.1% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.3% White, 67.6% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.3% White, 67.6% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |