Housing management representative vs customer service representative

The differences between housing management representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a housing management representative and a customer service representative. Additionally, a housing management representative has an average salary of $35,960, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a housing management representative include patients, customer service and logistics. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Housing management representative vs customer service representative overview

	Housing Management Representative	Customer Service Representative
Yearly salary	$35,960	$32,260
Hourly rate	$17.29	$15.51
Growth rate	-4%	-4%
Number of jobs	163,751	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 58%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

What does a housing management representative do?

A housing management representative directly communicates with clients in housing services. Their responsibilities include responding to inquiries and concerns, helping clients understand the terms and extent of services, offering payment arrangements, and negotiating contracts, building positive relationships along the way. They may also participate in performing research and analysis, generating leads, gathering and analyzing housing applications, and coordinating with internal and external business partners. Moreover, as a housing management representative, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Housing management representative vs customer service representative salary

Housing management representatives and customer service representatives have different pay scales, as shown below.

	Housing Management Representative	Customer Service Representative
Average salary	$35,960	$32,260
Salary range	Between $19,000 And $67,000	Between $25,000 And $41,000
Highest paying City	New York, NY	Des Moines, WA
Highest paying state	New York	Washington
Best paying company	BNY Mellon	Oracle
Best paying industry	Telecommunication	Insurance

Differences between housing management representative and customer service representative education

There are a few differences between a housing management representative and a customer service representative in terms of educational background:

	Housing Management Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 58%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Housing management representative vs customer service representative demographics

Here are the differences between housing management representatives' and customer service representatives' demographics:

	Housing Management Representative	Customer Service Representative
Average age	40	40
Gender ratio	Male, 44.3% Female, 55.7%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between housing management representative and customer service representative duties and responsibilities

Housing management representative example responsibilities.

Manage primary care and specialty provider contractual provisions for Medicare and Medicaid product lines.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Conduct face-to-face interviews with patients to determine eligibility for Medicaid.
Provide outstanding customer service, assisting patients as a financial counselor.
Format ACH wires from collection agencies, attorneys and trustees for nightly processing.
Interpret (EOB) correspondence receive to member's and (EOP) to providers.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Housing management representative vs customer service representative skills

Common housing management representative skills

Patients, 21%
Customer Service, 12%
Logistics, 9%
Internal Audit, 7%
Outbound Calls, 5%
Payment Arrangements, 4%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Housing Management Representative
Housing Management Representative vs Customer Service Representative

Updated January 8, 2025

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