Housing management representative vs service representative

The differences between housing management representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a housing management representative and a service representative. Additionally, a housing management representative has an average salary of $35,960, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for a housing management representative include patients, customer service and logistics. The most important skills for a service representative are customer service, client service, and patients.

Housing management representative vs service representative overview

	Housing Management Representative	Service Representative
Yearly salary	$35,960	$33,692
Hourly rate	$17.29	$16.20
Growth rate	-4%	-4%
Number of jobs	163,751	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

What does a housing management representative do?

A housing management representative directly communicates with clients in housing services. Their responsibilities include responding to inquiries and concerns, helping clients understand the terms and extent of services, offering payment arrangements, and negotiating contracts, building positive relationships along the way. They may also participate in performing research and analysis, generating leads, gathering and analyzing housing applications, and coordinating with internal and external business partners. Moreover, as a housing management representative, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.

What does a service representative do?

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

Housing management representative vs service representative salary

Housing management representatives and service representatives have different pay scales, as shown below.

	Housing Management Representative	Service Representative
Average salary	$35,960	$33,692
Salary range	Between $19,000 And $67,000	Between $24,000 And $45,000
Highest paying City	New York, NY	New York, NY
Highest paying state	New York	New York
Best paying company	BNY Mellon	Northern Trust
Best paying industry	Telecommunication	Government

Differences between housing management representative and service representative education

There are a few differences between a housing management representative and a service representative in terms of educational background:

	Housing Management Representative	Service Representative
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Housing management representative vs service representative demographics

Here are the differences between housing management representatives' and service representatives' demographics:

	Housing Management Representative	Service Representative
Average age	40	40
Gender ratio	Male, 44.3% Female, 55.7%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between housing management representative and service representative duties and responsibilities

Housing management representative example responsibilities.

Manage primary care and specialty provider contractual provisions for Medicare and Medicaid product lines.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Conduct face-to-face interviews with patients to determine eligibility for Medicaid.
Provide outstanding customer service, assisting patients as a financial counselor.
Format ACH wires from collection agencies, attorneys and trustees for nightly processing.
Interpret (EOB) correspondence receive to member's and (EOP) to providers.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Housing management representative vs service representative skills

Common housing management representative skills

Patients, 21%
Customer Service, 12%
Logistics, 9%
Internal Audit, 7%
Outbound Calls, 5%
Payment Arrangements, 4%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

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Housing Management Representative
Housing Management Representative vs Service Representative

Updated January 8, 2025

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