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The differences between in store technicians and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an in store technician and a technical support technician. Additionally, a technical support technician has an average salary of $40,210, which is higher than the $32,296 average annual salary of an in store technician.
The top three skills for an in store technician include customer service, PC and computer system. The most important skills for a technical support technician are customer service, technical support, and patients.
| In Store Technician | Technical Support Technician | |
| Yearly salary | $32,296 | $40,210 |
| Hourly rate | $15.53 | $19.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 74,891 | 165,677 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 37% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In-store technicians set up and interpret repair schedules to maintain equipment according to the set standards and working order. Besides ensuring cost-effective tools, supplies, and equipment usage, in-store technicians also check if the equipment needs replacement and then update the supervisor. They use various pieces of equipment and hand tools to assemble filter systems and pumps mechanically. An in-store technician ensures proper maintenance and accurate inventory of each tool before its deployment. Also, they perform stockroom duties like counting and classifying parts.
Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
In store technicians and technical support technicians have different pay scales, as shown below.
| In Store Technician | Technical Support Technician | |
| Average salary | $32,296 | $40,210 |
| Salary range | Between $27,000 And $38,000 | Between $24,000 And $64,000 |
| Highest paying City | - | Philadelphia, PA |
| Highest paying state | - | Pennsylvania |
| Best paying company | - | Ropes & Gray |
| Best paying industry | - | Finance |
There are a few differences between an in store technician and a technical support technician in terms of educational background:
| In Store Technician | Technical Support Technician | |
| Most common degree | Associate Degree, 37% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between in store technicians' and technical support technicians' demographics:
| In Store Technician | Technical Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.5% Female, 20.5% | Male, 66.7% Female, 33.3% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 56.0% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |