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The differences between information systems technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an information systems technician, becoming a technician support tier takes usually requires 1-2 years. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $46,346 average annual salary of an information systems technician.
The top three skills for an information systems technician include customer service, troubleshoot and technical support. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Information Systems Technician | Technician Support Tier | |
| Yearly salary | $46,346 | $54,889 |
| Hourly rate | $22.28 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 173,424 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 37% |
| Average age | 44 | 42 |
| Years of experience | 6 | 2 |
An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies. Additional duties include creating network designs based on clients' specifications, configuring software and hardware applications, and creating reports on system issues and resolutions. An information systems technician must have excellent knowledge of information systems procedures, programming languages, detecting malfunctions, and making resolutions promptly.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Information systems technicians and technician support tiers have different pay scales, as shown below.
| Information Systems Technician | Technician Support Tier | |
| Average salary | $46,346 | $54,889 |
| Salary range | Between $28,000 And $74,000 | Between $38,000 And $78,000 |
| Highest paying City | Rahway, NJ | Benicia, CA |
| Highest paying state | New Jersey | New York |
| Best paying company | Simpson Thacher & Bartlett | Scantron |
| Best paying industry | Government | Technology |
There are a few differences between an information systems technician and a technician support tier in terms of educational background:
| Information Systems Technician | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between information systems technicians' and technician support tiers' demographics:
| Information Systems Technician | Technician Support Tier | |
| Average age | 44 | 42 |
| Gender ratio | Male, 73.6% Female, 26.4% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 6.2% Unknown, 4.7% Hispanic or Latino, 8.8% Asian, 12.0% White, 67.7% American Indian and Alaska Native, 0.5% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |