Information technology systems technician lead vs information systems manager

Differences between information technology systems technician lead and information systems manager duties and responsibilities

Information technology systems technician lead example responsibilities.

• Install, configure, manage servers, workstations and network equipment.
• Manage all aspects of information technology including database management, network information services, troubleshoot system applications, etc.
• Perform PC and installations, configuration and troubleshooting including maintaining the LAN user workstations and mobile server equipment.
• Network setup including Wi-Fi, VPN, routers, switches, Ethernet cabling, DHCP, static routing, security.
• Reset password/account lockouts for email, network, and VPN accounts.
• Implement a computer backup scheme for all user PCs in the office.
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Information systems manager example responsibilities.

• Manage the administration of the ERP system host on the cloud.
• Integrate several off-the-shelf and SaaS systems to automate and streamline common transactions.
• Manage process and provide a long-term roadmap from a PMO and technology perspective.
• Manage all purchasing and approval of hardware/software for the facility including RFP's and RFI's.
• Implement and manage the newspaper's and corporate office's first help desk solution following ITIL standards.
• Lead the planning and implementation of an automate document control system for ISO 9002 in a FDA environment.
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