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Information technology systems technician lead vs lead support technician

The differences between information technology systems technician leads and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an information technology systems technician lead and a lead support technician. Additionally, an information technology systems technician lead has an average salary of $113,663, which is higher than the $95,420 average annual salary of a lead support technician.

The top three skills for an information technology systems technician lead include SQL, TCP/IP and switches. The most important skills for a lead support technician are database, customer service, and customer satisfaction.

Information technology systems technician lead vs lead support technician overview

Information Technology Systems Technician LeadLead Support Technician
Yearly salary$113,663$95,420
Hourly rate$54.65$45.88
Growth rate5%10%
Number of jobs143,010115,952
Job satisfaction--
Most common degreeBachelor's Degree, 62%Bachelor's Degree, 54%
Average age4342
Years of experience22

Information technology systems technician lead vs lead support technician salary

Information technology systems technician leads and lead support technicians have different pay scales, as shown below.

Information Technology Systems Technician LeadLead Support Technician
Average salary$113,663$95,420
Salary rangeBetween $81,000 And $159,000Between $64,000 And $140,000
Highest paying CityNorwalk, CTSan Francisco, CA
Highest paying stateRhode IslandNew Jersey
Best paying companyWestern Alliance BankGoogle
Best paying industryFinanceTechnology

Differences between information technology systems technician lead and lead support technician education

There are a few differences between an information technology systems technician lead and a lead support technician in terms of educational background:

Information Technology Systems Technician LeadLead Support Technician
Most common degreeBachelor's Degree, 62%Bachelor's Degree, 54%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Information technology systems technician lead vs lead support technician demographics

Here are the differences between information technology systems technician leads' and lead support technicians' demographics:

Information Technology Systems Technician LeadLead Support Technician
Average age4342
Gender ratioMale, 78.3% Female, 21.7%Male, 81.1% Female, 18.9%
Race ratioBlack or African American, 8.4% Unknown, 5.0% Hispanic or Latino, 12.1% Asian, 12.1% White, 62.0% American Indian and Alaska Native, 0.3%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4%
LGBT Percentage9%11%

Differences between information technology systems technician lead and lead support technician duties and responsibilities

Information technology systems technician lead example responsibilities.

  • Install, configure, manage servers, workstations and network equipment.
  • Manage all aspects of information technology including database management, network information services, troubleshoot system applications, etc.
  • Perform PC and installations, configuration and troubleshooting including maintaining the LAN user workstations and mobile server equipment.
  • Network setup including Wi-Fi, VPN, routers, switches, Ethernet cabling, DHCP, static routing, security.
  • Reset password/account lockouts for email, network, and VPN accounts.
  • Implement a computer backup scheme for all user PCs in the office.
  • Show more

Lead support technician example responsibilities.

  • Manage communications capabilities, including FTP, TCP/IP, direct connect, and modem.
  • Manage user problems with Citrix XenApp by clearing problematic connections to allow users to reconnect and use their applications.
  • Work with multiple virtualization software programs (Citrix XenCenter, ESXI vSphere); utilize Salesforce to manage support tickets.
  • Install network LAN equipment by running Cat5e cabling and setting up network switches and routers.
  • Used UNIX script for compiling and deployment.
  • Provide support to DoD secure project areas.
  • Show more

Information technology systems technician lead vs lead support technician skills

Common information technology systems technician lead skills
  • SQL, 24%
  • TCP/IP, 6%
  • Switches, 5%
  • DOD, 5%
  • Lifecycle Management, 4%
  • Data Entry, 4%
Common lead support technician skills
  • Database, 8%
  • Customer Service, 6%
  • Customer Satisfaction, 5%
  • Java, 4%
  • Customer Support, 4%
  • OS, 4%

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