Desktop Support Specialist
Columbus, OH
Desktop Support Specialist
Hire Type: Multi-Year/On-Going Contract (possible full time hire)
Pay Rate: $27/hr - $34/hr
Shift: Pyramid Schedule (2 days on, 2 days off, 3 days on, 2 days off)
Hours: 9pm - 9am EST
Must Haves:
Active Secret Clearance
3+ years of IT related experience
Bachelors degree or 6 years of experience in lieu of the degree
Security+ or similar IAT II certification (may be taken within 30 days of employment)
Job Description:
An employer in the Columbus, OH area is seeking a Secret Desktop Support for a contract to hire opportunity. This individual will be responsible but not limited to the following: analyze, test, troubleshoot, and evaluate the current network systems such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communication networks. Will perform the maintenance to ensure that the networks are operating correctly with little interruption. Will be troubleshooting any communication issues with our allied nations. Must sit on site and hold an active Secret Security clearance.
Infrastructure Support - Intermediate
Columbus, OH
Infrastructure Support - Intermediate Duration: Contract We are seeking an experienced Infrastructure Support professional to join our team in Columbus, Ohio. The ideal candidate will possess domain expertise in the service, functional area, or infrastructure supported, along with a deep understanding of infrastructure components and their management. This role involves ensuring operational stability, monitoring production environments, and participating in incident resolution and service restoration.
Responsibilities:
Provide end-to-end application or infrastructure service delivery to support business operations.
Execute policies and procedures to ensure operational stability and availability.
Monitor production environments for anomalies, address issues, and utilize standard observability tools.
Escalate and communicate issues and solutions to stakeholders, participating in incident resolution and service restoration.
Engage in incident, problem, and change management for full stack technology systems, applications, or infrastructure.
Participate in bridge calls and communicate effectively with individuals at all levels.
Administer and troubleshoot Mainframe-related components.
Collaborate in large teams to achieve organizational goals.
Qualifications:
Bachelor's degree in information systems or a related discipline, or a 3-year technical degree.
4+ years of experience in Mainframe Operations.
Experience with Mainframe System and Batch Operations specifically in IBM Z series
Proficiency in tools such as Netcool, Control-M, CA7, Zeke, and Mainframe Console.
Knowledge of Mainframe IPL (Initial Program Load).
Basic knowledge of hardware break fixes and storage functions is an advantage.
Strong problem-solving skills and decision-making ability for complex problems.
Excellent oral and written communication skills.
Ability to identify and implement automation opportunities.
Effective listening skills and the ability to work well in a team environment.
Attention to detail and adherence to policies and procedures.
Ability to learn and apply technical information in a fast-paced environment.
Additional Information:
Dress Code: Casual
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit *****************
At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:
Pay any fee to be considered for, submitted to, or selected for any opportunity.
Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.
Pay Range: $40 - $45
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at ***************. To report any concerns, please email us at *******************
Network Administrator
Columbus, OH
The Network Administrator is responsible for managing, maintaining, and securing the organization's network infrastructure. This includes configuring network hardware and software, troubleshooting connectivity issues, optimizing performance, and ensuring compliance with cybersecurity standards.
PRIMARY FUNCTIONS:
Evaluating network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.
Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
Troubleshoot and support network hardware and software
Support VPNs, remote access, and cloud-based network services
Collaborate with systems and cybersecurity teams to ensure network integrity
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Protects organization's value by keeping information confidential.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
SECONDARY FUNCTIONS (Optional section):
Support IT Helpdesk escalated tickets
Getting inbound calls when it's needed
Provide technical support and training to end-users
QUALIFICATIONS:
Extensive LAN/WAN Experience & Knowledge
Strong understanding of TCP/IP, DNS, DHCP, and routing protocols
Network Design and Implementation
Network Performance Tuning, Problem Solving, Strategic Planning
Multi-tasking, Quality Focus, Coordination
Technical Understanding
Quick learner
Technical Zeal
Customer Service Skills
Professionalism, Personal Integrity.
Specific Technology Experience Requirements:
Fortinet Firewalls
HP Networking hardware and software
Load balancers
VPN experience
Working Conditions:
Full-time position, may require occasional after-hours maintenance
Corporate office with standard working hours.
IT Support Technician
Dublin, OH
Technology drives ALDI. And our National IT Services department drives our technology. As part of this team, your innovations will touch every part of our organization - from Finance and Project Management to Logistics, Operations, Warehouse and more. Working with a team of IT Managers, Analysts, Specialists and Service Desk Technicians, you'll help drive cutting-edge initiatives that will ensure the success of our company and your career.
Join our dynamic corporate team as an IT Support Technician and play a pivotal role in powering our nationwide operations! In this engaging position, you will be the go-to expert for IT ticket support, problem resolution, providing hands-on assistance for walk-up issues, and managing profile setups with precision. Your problem-solving skills will shine as you troubleshoot a variety of systems, ensuring seamless technology experiences for employees across the country. If you're passionate about technology and enjoy a fast-paced, supportive environment where your expertise makes a real impact, this is the perfect opportunity for you to grow and thrive!
**Position Type:** Full-Time
**Starting Wage:** $23.75 per hour
**Wage Increases:** Year 2 - $24.50 | Year 3 - $25.25 | Year 4 - $26.00
**Work Location:** Dublin, OH
**Duties and Responsibilities:**
Must be able to perform duties with or without reasonable accommodation.
- Answers incoming support requests regarding hardware, software or network issues in a timely manner; creates a ticket and documents issue through full and timely resolution.
- Provides support to National Services Offices, divisions and/or stores and contacts appropriate internal personnel or external vendors when further expertise is required.
- Notifies their direct leader of recurring issues providing suggested process improvements.
- Escalates to the appropriate level of support and/or management when necessary.
- Suggests process improvements to their leader in areas that could positively impact the business and the level of support.
- Performs all assigned tasks accurately, efficiently, and in accordance with applicable policies and procedures.
- Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information.
- Other duties as assigned.
**Job-specific Competencies:**
Knowledge/Skills/Abilities
- Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
- Gives attention to detail and follows instruction.
- Excellent verbal and written communication skills.
- Ability to prioritize and work under strict deadlines.
- Ability to work both independently and within a team environment.
- Ability to stay organized and multi-task efficiently.
- Ability to interpret and apply company policies and procedures.
- Knowledge of business system and processing requirements.
- Proficient with office productivity software.
- Develops and maintains positive relationships with internal and external parties.
- Prepares written materials to meet purpose and audience.
**Education and Experience:**
- High School Diploma / GED required or, a combination of education and experience providing equivalent knowledge required.
**Physical Requirements:**
- Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties.
- Regularly required to sit, reach, grasp, stand and move from one area to another.
- Constantly and repeatedly use keyboard/mouse.
- Occasionally required to push, pull, bend, lift and move up to 50 lbs.
- Occasionally required to handle small computer components to perform tasks.
- Regularly required to read and identify small status listings, markings and components.
**Travel:**
- Minimal travel required as needed for job related duties such as training, project work and administrative tasks.
ALDI offers **competitive wages and benefits,** including:
+ 401(k) Plan
+ Company 401(k) Matching Contributions
+ Employee Assistance Program (EAP)
+ PerkSpot National Discount Program
In addition, **eligible employees** are offered:
+ Medical, Prescription, Dental & Vision Insurance
+ Generous Vacation Time & 7 Paid Holidays
+ Up to 6 Weeks Paid Parental Leave at 100% of pay
+ Up to 2 Weeks Paid Caregiver Leave at 100% of pay
+ Short and Long-Term Disability Insurance
+ Life, Dependent Life and AD&D Insurance
+ Voluntary Term Life Insurance
Click here to learn more about the benefits ALDI has to offer (*********************************
_ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law._
IT Coordinator
Columbus, OH
Job DescriptionGoal: To install, maintain, upgrade, and support a healthy technology infrastructure at Tree of Life Christian Schools, ensuring reliable, secure, and effective technology resources for students, faculty, and staff.
Contracted by: School Board by recommendation of the Superintendent
Accountable to: Assistant Superintendent
Type of Position: Full-time
Personal/Spiritual Qualities
All Tree of Life employees are ministers of the gospel of Jesus Christ. As such, the IT Coordinator is expected to demonstrate the following qualities:
Strong, evident personal relationship with Jesus Christ, growing in spiritual maturity.
Commitment to being a godly role model and maintaining a prayerful attitude.
Display a spirit of dedication, service, commitment, flexibility, and enthusiasm.
Positive, joyful attitude with sensitivity to others' needs and a desire to encourage co-workers.
Ability to listen and respond to wise counsel.
Complete acceptance of Tree of Life Christian Schools' Statement of Faith.
Active membership in a Bible-believing church with no significant doctrinal differences from Tree of Life's Statement of Faith.
Professional Requirements
Thorough knowledge of computers, peripherals, and network hardware.
Working knowledge of telephone systems and Internet infrastructure.
Understanding of current and late-model computer hardware and software.
Expertise in cybersecurity, data protection policies, and content monitoring.
Ability to learn and adapt to new technology, products, and procedures.
Strong problem-solving and troubleshooting skills.
Ability to assist and guide users in resolving technology-related issues.
Ability to lift heavy objects, climb ladders, and work in tight or awkward spaces as necessary.
Willingness to travel between campus locations as needed.
Ability to plan, implement, and manage technology projects efficiently.
Experience working within budget constraints for IT equipment and services.
Core ResponsibilitiesHardware & Equipment Management
Install, maintain, and troubleshoot computers for Tree of Life personnel and students.
Assist with installation and maintenance of printers, network hardware, and other peripherals.
Evaluate and procure necessary technology equipment, ensuring cost-effectiveness and longevity.
Dispose of outdated, obsolete, or damaged equipment responsibly, including selling functional items when possible.
Maintain an organized and updated system for hardware identification, inventory, and record-keeping.
Ensure a sufficient and well-organized stockpile of accessories and spare parts.
Software & System Administration
Assist in maintaining Google operating systems and school-wide software solutions.
Install and manage specialized software applications as needed.
Ensure access and functionality of web-based applications for staff and students.
Oversee the proper operation and synchronization of Google system calendars.
Cybersecurity & Compliance
Monitor network security, implement content filtering, and enforce data protection protocols.
Ensure compliance with cybersecurity best practices and educate staff on safe computing habits.
Identify and mitigate potential security threats, unauthorized access, and phishing attempts.
Regularly review and update IT security policies in accordance with school policies and legal requirements.
Helpdesk & User Support
Provide timely and efficient technical support to faculty, staff, and students.
Troubleshoot network and system issues, ensuring minimal downtime.
Attempt equipment repair when feasible, replacing hardware when necessary.
Train and onboard new users in school technology systems, software, and procedures.
Communicate effectively with users of varying levels of technical proficiency.
Maintain an internal knowledge base for common technical issues and resolutions.
Network & Infrastructure Maintenance
Install and maintain network infrastructure, including running cables and configuring network hardware.
Assess and adapt to building materials and architectural challenges when installing, covering, or terminating cables.
Install WireMold, surface-mount boxes, termination blocks, plugs, and jacks as needed.
Use appropriate tools for network installations and furniture assembly related to technology equipment.
Work closely with the Building Supervisor and maintenance staff to coordinate installation projects.
Maintain a clean and organized workspace, ensuring thorough clean-up after installation and maintenance tasks.
Training & Technology Education
Conduct technology training sessions for faculty and staff to enhance digital literacy and tool proficiency.
Provide ongoing support in using Google Suite, classroom technology, and digital learning tools.
Educate staff and students on cybersecurity awareness and best practices.
Vendor & Budget Collaboration
Research and recommend vendors for hardware, software, and IT services.
Assist in managing IT-related expenses within the school's budget.
Evaluate cost-effective solutions for school technology needs while maintaining performance standards.
Coordinate with external service providers for repairs, upgrades, and support.
Evaluation Criteria
Performance for the IT Coordinator will be evaluated based on:
Technical Competency: Effectiveness in maintaining and troubleshooting hardware, software, and network systems.
Response Time & Support: Ability to provide timely and effective technical assistance to staff and students.
Cybersecurity & Compliance: Implementation and enforcement of security measures and data protection.
Infrastructure Management: Proper installation and maintenance of network infrastructure and related technology.
Communication & Training: Ability to effectively communicate technical information and train users in system operations.
Organization & Project Management: Capacity to manage multiple projects, maintain inventory records, and implement improvements in technology use.
Vendor & Budget Management: Ability to recommend cost-effective solutions while adhering to budget constraints.
Professional Growth: Commitment to staying updated with emerging technology trends and best practices in IT support.
Technician I, GMP Support (Sanitation)
Columbus, OH
About Forge
At Forge Biologics, we believe in turning bold ideas into life-changing realities. Our mission is simple yet powerful: to enable access to life-changing gene therapies and help bring them from idea into reality. We partner with scientists, physicians, biotech and pharma innovators, and patient communities - all united by one goal: improving lives. If you're driven by purpose and excited to make a tangible impact, this is where your journey begins.
Our team works out of The Hearth, a state-of-the-art, 200,000-square-foot cGMP facility in Columbus, Ohio. Here, you won't just watch innovation happen - you'll be part of it. Whether you're scaling AAV manufacturing, collaborating on cutting-edge therapies, or supporting complex technical projects, you'll play a key role in bringing hope to patients with genetic diseases.
About The Team:
The GMP Manufacturing Support Technician performs a wide range of functions crucial to AAV gene therapy production. This position is responsible for cleaning and sanitizing GMP equipment and facilities, stocking supplies, and assisting with tubing set preparation. This is a great opportunity to gain hands-on experience in a regulated manufacturing setting and contribute to the production of life-changing gene therapy products.
What You'll Do:
Clean and sanitize GMP manufacturing areas and equipment following standard operating procedures (SOPs) and current Good Manufacturing Practices (cGMP) regulations.
Assist in tube set preparation under supervision, adhering to specific procedures and documentation practices.
Monitor and restock cleaning supplies and consumables, maintaining inventory levels and placing orders as needed.
Maintain real-time and accurate documentation; perform the manufacturing review of logbooks, MPR's, and associated documents.
Assist in troubleshooting and resolving minor equipment or process-related issues under the guidance of senior team members.
Collaborate with cross-functional teams, including GMP Manufacturing, Quality Assurance, Quality Control, and Product Development, to support efficient manufacturing operations.
Assist in equipment setup, inventory management, and material requests for cleaning and manufacturing activities.
Adhere to strict GMP gowning procedures, including the use of sterile coveralls, boots, hair net, face covering, goggles, and gloves to prevent contamination and ensure compliance with regulatory standards for cleanroom environments.
Participate in process improvement initiatives by identifying opportunities to enhance efficiency and compliance.
What You'll Bring:
High school diploma required.
Experience with cleaning and sanitization, equipment setup, or media preparation is preferred.
Ability to follow written instructions, such as SOPs or work instructions.
Basic computer skills and the willingness to learn new systems.
Must be self-motivated, a team player, organized and proactive.
Experience in a GMP, manufacturing, laboratory, or cleanroom setting is a plus but not required.
Flexibility to work in shifts, including weekends and holidays, as required by manufacturing production schedules.
Ability to work in classified cleanroom environments for extended periods while fully gowned in aseptic/sterile PPE attire.
Able to lift up to 40 pounds and remain standing or walking for extended periods throughout the shift.
Physical Requirements:
This position works in both a laboratory environment and typical office environment where the physical work demands will vary depending on the specific tasks and duties required of the job. The employee will be stationary (standing/sitting) for extended periods of time. Employees regularly wear personal protective equipment based on the task being performed. Must be able to work in a confined space, such as a clean room or laboratory environment. Ability to identify small details within the field of vision, distinguish between different colors, and accurately identify objects within a specific area.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.
Forge Biologics is an equal opportunity employer dedicated to building an inclusive and diverse workforce. Forge Biologics, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Forge Your Future with Us
What sets Forge apart is our culture of H.O.P.E. We are hardworking, showing up each day with determination and grit. We are open, creating a space where ideas flow freely and every voice is valued. We are purpose-driven, with every task directly tied to changing lives. And we are engaged, energized by the challenges we face and the milestones we achieve together.
At Forge, your growth matters. We're committed to helping you expand your skills, take on new challenges, and develop your career through mentorship, hands-on learning, and opportunities for advancement. Our people are our greatest investment, and we're proud to see team members grow with us.
If you're ready to use your talent to help deliver hope to patients around the world, join us - and be part of something bigger than yourself.
We've Got You Covered
We take the health and happiness of our employees seriously and are consistently evaluating new ways to make our benefits truly UnFORGEttable.
Health, Dental, and Vision insurance that starts on your first day at Forge, with 90% of premiums covered for team members as well as dependents
Competitive PTO (plus 14 paid company holidays)
Annual bonus for all full-time employees
401(K) company match
Onsite gym
Fully-stocked kitchen with free food/drinks
12 weeks of paid parental leave - additional discount programs include childcare support & dependent care
Employee Assistance Programs
Wellness benefits (financial planning services, mental health counseling, employer paid disability)
Professional & Personal development resources
Auto-ApplyHelp Desk Analyst 2/HDA2 (39574)
Columbus, OH
IDEALFORCE has a CONTRACT position available immediately for a Desktop Support Technician (HDA2) to join our customer in Columbus, OH. This is an ONSITE position and requires an in person interview. Face to face interview is required and therefore only LOCAL CANDIDATES are considered. There may be travel required within the City of Columbus.
Job Description
Client is looking for an individual that can provide Desktop Support functions at the Department of Public Utilities to work approximately 40/hr per week in 2016. There may be travel required within the City of Columbus.
-Responds to technology service desk trouble tickets to resolve personal computer problems through on-site or remote simulation and/or re-creation of the user's problem;
-Documents steps taken to diagnose and resolve customer problems and closes trouble tickets; maintains records of statistics and tracking requirements, and hardware and software maintenance and repair;
-Installs and configures new computers and software, including peripheral hardware;
-Installs, upgrades, and maintains a variety of software applications and computer hardware, including peripherals;
-Diagnoses, troubleshoots, and repairs software and hardware problems;
-Closes trouble tickets upon completion of services or resolution of problem;
-Performs backup activities and restoration of files on internal servers;
-Participates in testing and implementation of new systems and procedures;
-Refers complex problems to senior support personnel or determines an appropriate resolution path, as needed, and communicates with senior support staff to resolve system problems;
-Requisitions supplies and materials as required;
-May provide support for the technology service desk on an as needed basis.
Qualifications
Possession of an associate's degree with significant coursework (16 semester or 24 quarter hours) in computer science, computer information systems, computer programming, systems analysis, or closely related field and two (2) years of experience providing technical hardware/software support for desktop systems and applications.
Substitution(s): Possession of a bachelor's degree in information systems or closely related technical field may be substituted for the required education and experience. Two (2) additional years of experience providing hardware/software support for desktop systems and applications may be substituted for the associate's degree.
Possession of a valid motor vehicle operator's license.
Considerable knowledge of the basic principles and methods of personal computer configuration and operation; considerable knowledge of operating systems; considerable knowledge of the functions and operation of computer peripherals and accessories; knowledge of the principles and methods of computer networking and the associated hardware; knowledge of Microsoft Office products and other contemporary software applications; knowledge of computer languages and programming; knowledge of modern office procedures, methods and computer equipment; skill in the use of hand tools and electronic test equipment; ability to troubleshoot hardware and software problems; ability to analyze problems and propose logical solutions; ability to read schematic diagrams and technical manuals; ability to maintain and prepare records; ability to communicate technical terms at a level appropriate to the audience; ability to communicate in writing; ability to follow instructions and procedures; ability to develop priorities and work sequences.
Interview Process: Face to face.
Additional Information
Additional Information :
- "All your information will be kept confidential according to EEO guidelines".
- All candidates who are authorized to work in US are encouraged to apply.
- Candidates must clear the Background check prior to commencing the assignment.
THIRD PARTY CANDIDATES:
Email your candidate/s resume to joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
IT Support Analyst
Dublin, OH
Job Details Entry Global Headquarters - Dublin, OH MLC Warehouse - Marysville, OH; MRT Warehouse - Marysville, OH Full Time High School $55000.00 - $65000.00 Salary Up to 25% 1st Shift Information TechnologyDescription
JOB SUMMARY: The IT Support Analyst provides hands-on support for all help desk tickets, serving as the primary escalation path and ensuring timely, effective resolution for end users. This role also manages the relationship with our MSP, maintains SOPs and proactively monitors systems to drive root cause analysis, application troubleshooting and continuous service improvement.
Essential Duties
Serve as the first line of response for all incoming IT support tickets, providing hands-on troubleshooting, resolution and timely updates to end users.
Triage and escalate complex technical issues appropriately while maintaining ownership and visibility of ticket progress through closure.
Act as the primary point of contact for the Managed Service Provider (MSP), ensuring alignment with internal processes, service levels, and that the MSP functions as an extension of the team.
Develop, document, and enforce IT support SOPs, ensuring consistent service delivery and knowledge transfer across both internal staff and external partners.
Perform basic application-level support, including SQL Server health checks, monitoring, and troubleshooting to identify and remediate common issues.
Monitor endpoints, servers, and applications proactively to detect anomalies, performance issues and system health concerns before they become critical.
Investigate recurring incidents, identify root causes and recommend permanent corrective actions to reduce repeat issues and improve overall stability.
Provide clear communication and training to end users on technology best practices, self-service options, and security awareness.
Maintain accurate documentation of configurations, troubleshooting steps, known errors and resolution workflows in a centralized knowledge base.
Collaborate with IT leadership to identify process gaps, improve efficiency and provide feedback to refine tools, policies, and support practices.
Other duties as assigned.
Qualifications
Education
High School Diploma or GED is required.
Experience
A minimum of 1 year experience (Bachelor's dress in an IT related program) in an IT Support role, or
A minimum of 2 years' experience in an IT Support role or higher required.
Microsoft 365 Admin Certified or proven Microsoft 365 equivalent qualifications preferred.
Providing user support, in person and remotely required.
Knowledge, Skills, and Abilities
Ability to respond to technical problems that occur abruptly and require immediate resolution.
Ability to explain complex technical terms and processes in a non-technical manner for end users.
Excellent written and verbal communication and interpersonal skills.
Proven ability to understand user needs and provide guidance toward support resolution.
Strong organizational skills and ability to perform multiple tasks simultaneously.
Ability to work collectively with teams of diverse cultural backgrounds.
Availability to work a flexible schedule as needed.
Proficient in Microsoft Office Suite.
Demonstrated leadership skills, with the ability to effectively communicate and collaborate with cross-functional teams.
Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.
Help Desk Agent
Columbus, OH
**_JOB TITLE:_** Help Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services, LLC **_SALARY:_** $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication.
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
**Responsibilities**
+ Receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner.
+ Operates within established guidelines and procedures to independently deliver a full range of services to the customer.
+ Matches customer needs with current products and services and suggests new ones to target customer's unmet needs.
+ Use examples and analogies as appropriate to facilitate understanding.
+ Identifies, resolves, or escalates, and tracks issues of all customer interactions in a work management tool (ServiceNow) or as determined by the client.
+ Aids in information to the customer in a prompt manner.
+ Uses judgment to anticipate customer service needs, resolves routine issues, and takes action accordingly, consistently providing high level quality service.
+ Manage continuous improvement through ongoing collection of data and information regarding customer requirements.
+ Understands and responds to others using active listening skills and tactful communication.
+ Ability to perform first-line troubleshooting for customers.
+ Ability to resolve issues following the parameters and guidelines of the client.
+ Help new and developing team members.
+ Demonstrate proactive business and customer service mentality, assuming ownership over solutions with a desire and willingness to be flexible and adaptable.
+ Other duties as assigned.
**Qualifications**
**Here's What You Need**
+ Requires a high school diploma or GED
+ Knowledge of and experience using various computer applications including Microsoft Office Suite
+ Technology savvy with an interest in new generation technology - comfortable doing things a different way, troubleshooting, and recommending new technology.
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
**Minimum Skills Required:**
+ Must possess problem-solving skills.
+ Exceptional communication skills, both oral and written.
+ Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
+ Highly motivated with the ability to handle and manage multiple tasks at any one time.
+ Ability to forge new relationships, individual and teaming in nature.
+ Must be a Self-starter, that can work independently and as part of a team.
+ Ability to follow instructions for logging into a computer and launching various applications
+ Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy/cut and paste text
+ Ability to successfully handle customer requests and document in work management tools and applications.
+ Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds.
+ Effective listening skills to include cognitive ability to locate and convey requested information
+ Excellent organizational, analytical, and problem-solving skills with high-level attention to detail with good follow up and follow through skills.
+ Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner.
+ Ability to handle sensitive and confidential information appropriately.
+ Continuous learner/improvement mindset, desire to learn quickly with a commitment to excellence.
+ Positive attitude; tolerance for dealing with difficult customers and stressful situations.
+ Dependable and accountable.
**Desired Qualifications:**
+ Experience in a customer service role.
+ Experience supporting customers in a virtual environment.
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability options
+ Basic Life and AD&D Insurance (Company Provided)
+ Voluntary Life and AD&D options
+ 401(k) Retirement Savings Plan with matching after one year
+ Paid Time Off
**Reports to:** Delivery Manager
**Working Conditions**
+ Professional remote office environment.
+ Ability to work Mon-Fri 8am to 5pm EST.
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD $15.00 - USD $17.00 /Hr.
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**Location** _US-_
**ID** _103792_
**Category** _Customer Service/Support_
**Position Type** _Full-Time Hourly Non Exempt_
**Remote** _Yes_
**Clearance Required** _None_
Junior BIM Technician
Columbus, OH
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.
Role description:
Arcadis is looking for a Junior or Entry-Level BIM Technician to join our Water Design team. This hybrid role will be based out of our Columbus, OH location.
The Junior or Entry-Level BIM Technician will be responsible for developing engineering drawings and models and preparing designs from general instruction and/or preliminary sketches, diagrams, or schematics prepared by Engineers or others. The ability of the Junior or Entry-Level BIM Technician to perform their own designs (Engineering) is preferred but not a requirement.
Role Accountabilities
We are looking for an junior/entry-level CAD/BIM Designer to join our team and support the creation of detailed project drawings, plans, and models for a variety of engineering projects. The role is responsible for
Updating and creating drawings for site development, grading, utility piping layouts, process mechanical plans, and construction details using AutoCAD and Revit. You will work closely with engineers and designers to generate accurate, high-quality engineering drawings from provided redlines or design schematics.
Responsible for producing floor plans, elevations, section cuts, and schedules in AutoCAD and Revit. You will also be tasked with maintaining site record drawings and ensuring that your work aligns with discipline-specific and company CAD/BIM standards.
Meet project deadlines while maintaining quality and accuracy will be critical to the success of the projects you contribute to.
Manage your workload throughout the entire project lifecycle, coordinating with local engineers and remote teams to ensure timely delivery of construction plans and related documents.
The ideal candidate will demonstrate strong knowledge of CAD and BIM standards, with proven experience working with facility MEP system drawings, asset hierarchies, and associated O&M documents. Proficiency in the Microsoft Office Suite is required to efficiently manage project documentation and daily tasks. Excellent written and verbal communication skills are essential, as this role involves working collaboratively within a team environment and coordinating effectively with colleagues across multiple offices.
Required Qualifications
0-2 years of experience working in CAD and BIM, with proficiency in both AutoCAD (2016 or newer) and Revit.
High school diploma or equivalent plus up to 2 years of college/university level education in Engineering or similar,
Preferred Qualifications
A background in architecture, construction management, engineering, or a related field is preferred
Experience working with remote teams will be a valuable asset.
Why Arcadis?
We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.
Together, we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality, Diversity, Inclusion & Belonging
We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.
Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is $20.65-$30.98 per hour. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location.
#Resilience-ANA
#Water-ANA
#LI-RV1
#EarlyCareersANA
Auto-ApplyHelp Desk Technician
Dublin, OH
Job Description
Department: Services Regular Hours: 40, M-F, 7am to 6pm EST Pay Range: $19.00 to $24.00 Hourly Employment Type: Full-time Exempt Status: Non-Exempt PTO Classification: H1
Supervisory Role: No
About Us
At Astute Technology Management, we're more than just an IT services provider-we're a team of passionate professionals committed to helping small and mid-sized businesses thrive. Based in Central Ohio and growing across the Eastern U.S., we deliver smart, reliable IT solutions-from cybersecurity and network management to outsourced support. Our clients count on us because we're responsive, resourceful, and genuinely invested in their success.
Position Overview
As a Help Desk Technician, you'll be the first point of contact for our clients' end users -solving problems, sharing knowledge, and making their day easier. You'll work alongside a team that's upbeat, curious, and always ready to jump in. If you enjoy fast-paced work, take pride in helping others, and love figuring things out, this role is a great fit.
Key Responsibilities
Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported.
Open, document, and resolve Help Desk tickets efficiently, keeping records accurate and clients updated throughout the process.
Gather and document incident details during first-level phone support, making sure client needs and expectations are clearly understood and communicated.
Follow company guidelines for ticket creation and triage, updating information as needed and ensuring fair distribution of workload among the team.
Provide expert support for mobile devices, desktops, laptops (Windows and Mac), and Microsoft 365, including installation, configuration, and troubleshooting.
Proactively address hardware, software, network, and printing issues, and facilitate new device setups on client networks.
Conduct and document network audits, and maintain up-to-date client infrastructure records.
Keep clients informed about the progress of their requests and any changes or outages, ensuring transparency and trust.
Qualifications
Minimum 2 years' experience in Help Desk or Technical Support.
Exemplary customer service skills and a client-first mindset.
CompTIA A+ and Network+ (or commitment to complete within 6 months of hire).
MTA - Operating, Networking, and Security Fundamentals (or equivalent).
Basic network troubleshooting skills.
Experience supporting Windows and MacOS environments.
Strong communication, active listening, and problem-solving skills.
Ability to multi-task, adapt quickly, and work well in a team.
Benefits
100% paid employee health care premium
100% paid employee AD&D, STD, and LTD premiums
401(k) or Roth with 4% company match (fully vested on eligibility after 90 days)
Low-cost dental and vision coverage
Financial assistance for ongoing professional development and training
Monthly mobile phone allowance
15 days PTO annually (accrued) and Flex Time
6 paid holidays
Free snacks and beverages onsite
Ready to join a team that values your growth and puts clients first? Apply today and help us deliver exceptional IT service across the region.
Field Support Technician
New Albany, OH
The Field Service Technician plays an important role in enabling a seamless user experience.Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on fostering strong relationships with users, understanding their needs, and ensuring their satisfaction.They will support Astreya's ever-expanding customer base and ensure a consistently high-quality user support experience. The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients.
Scope:
● Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user experiences.
● Manage inventory, assets, and e-recycling, utilizing data management software for accuracy and workflow efficiency.
● Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure smooth operations and customer satisfaction.
Primary Responsibilities:
● User Support: Provide end-to-end onsite and remote user support on service requests raised by clients. Use logic and reasoning to identify alternative solutions, conclusions, or approaches to solving problems and delivering the best possible solutions resulting in a high quality user experience.
● Inventory & Asset Management: Handle inventory and asset management and e-recycling. UtilizeInventory Data management software to maintain inventory accuracy and workflow. Deploy and recover assets and accessories. Assist in Workstation dressing and other asset management racks and locations.
● Hardware Support & Management: Diagnose and resolve hardware issues. Support product lifecycle management activities, tracking and managing inventory, e-recycling of hardware.
● Room & Audio Equipment Support: Support a complex and fast paced environment focused on video conference rooms and ensure audio and visual quality, troubleshooting any issues and requests that may arise. Participate in installing AV equipment and displays.
● Ticket Management: Ensure assigned request tickets for support are prioritized and completed in a timely manner. Handle tasks related to order tracking, hardware deployment, and user setup, which may be tracked through ticketing systems. Use the defined ITSM System to properly
manage your work related to defined service activities.
● Issues Escalation: Effectively document and escalate issues which cannot be resolved within the Service Level Agreements (SLAs). Proactively communicate to your supervisor when you encounter errors in documented support procedures. Adhere to incident management, problem management, change management, and knowledge management best practices.
● Collaboration: Participate in cross team/site collaboration used to share service knowledge,isolate potential problems and ensure the consistent delivery of defined service activities.Collaborate within the broader IT customer experience team, as well as extended IT organization to ensure the highest level of customer support and experience.
● Customer Experience: Ensure positive user experience and customer satisfaction through smooth working operations and effective work management. Enable the success of your peers and teammates.
● Complete other duties as assigned.
Required Qualifications/Skills:
● High school diploma or general education degree (GED) and 1 to 2 years' related experience and/or training in IT Services; or equivalent combination of education and experience.
● Strong knowledge in policies and procedures related to requested support activities.
● Capable of understanding customer needs and providing a high level of interaction, ensuring customer satisfaction.
● Proactive in mastering all aspects of service delivery processes, communication, and the quality of your work.
● Facilitate and promote a team culture which encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the service program.
● Provide general IT support within a high volume and fast-paced technology environment.
● Possess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, mobile technologies.
● Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals, HardwareLevel troubleshooting, Hardware Installation, Upgrades.
● Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.)
● Knowledge of hardware (desktop/laptop) deployment methods using image deployment tools.
● Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set service expectations with clients.
● Time Management: Must possess strong time management skills to prioritize tasks effectively, meet deadlines, and deliver exceptional customer support
Preferred Qualifications:
● Active listening and detail oriented to perform and document your work
● Enjoy working with collaborative individuals and understand that you are in a customer-facing support role.
● Strive to deliver a high quality user support experience.
● Excellent written and verbal communications are second to none.
● Self-motivated and the ability to execute tasks and handle time sensitive situations
● Commitment to excellence
Other Requirements:
● This role requires weights of 50lbs/22kg to be regularly lifted
● Strong Communication Skills, Written and Verbal English required.
● This is an office based role, it requires the successful candidate to be on site during working hours.
Health & Safety Requirements:
● Must conduct work activities in accordance with all applicable Environmental, Health & Safetyregulations and rules. Additionally, will follow all Astreya's Health & Safety Program, Code of Conduct, and client Health & Safety rules at all times.
Salary Range
$17.36 - $27.40 USD (Hourly)
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Auto-ApplyCybersecurity Network Defense Administrator
Columbus, OH
GovCIO is currently hiring for Cybersecurity Network Defense Administratorto be responsible for performing a variety of network defense activities in accordance with established guidelines and best practices. This position will be located in Radford, VA and will be a remote position.
**Responsibilities**
The Senior Cybersecurity Network Defense Administrator (Information Assurance Engineer - Senior) will be responsible for performing a variety of network defense activities in accordance with established guidelines and best practices. The role includes managing ACAS infrastructure, configuration, scanning, reporting, and analysis activities in accordance with the DISA ACAS Best Practices Guide. The administrator will also manage Army Endpoint Security Solution (AESS) Site Reviewer activities, DISA Whitelist, and PKI Tokens. Additionally, the role involves performing STIG Compliance scanning and reporting, providing Ports, Protocols, & Services Management (PPSM) support, and reviewing proposed configuration changes for security impact. The administrator will handle in-processing and out-processing tasks, manage updates to the designated training and certification tracking system, and participate in SW Assurance reviews to ensure ACAS findings are remediated or appropriately documented via eMASS POA&M.
**Qualifications**
High School with 9+ years (or commensurate experience)
Required Skills and Experience
+ Clearance Required: Secret
+ Cybersecurity Certification (such as Security+/CISSP/etc.)
+ 9+ years' experience with Cybersecurity and Network Defense related areas
+ Experience with ACAS management, including infrastructure management, configuration, scanning, reporting, and analysis.
+ Proficiency in managing Army Endpoint Security Solution (AESS) Site Reviewer activities.
+ Experience with DISA Whitelist management.
+ Knowledge of PKI Token management.
+ Strong understanding of DoD STIGs and ability to perform STIG Compliance scanning and reporting.
+ Experience providing Ports, Protocols, & Services Management (PPSM) support.
+ Ability to review proposed configuration changes for security impact.
+ Experience with in processing and out-processing tasks related to account management functions.
***PENDING CONTRACT AWARD***
Preferred Skills and Experience:
+ Bachelor's degree in computer science
+ Familiarity with DISA ACAS Best Practices Guide and NETCOM policies.
+ Familiarity with DISA Continuous Monitoring and Risk Scoring (CMRS).
+ Strong analytical and problem-solving skills.
+ Excellent communication and coordination skills.
+ Experience with Army enterprise monitoring tools and practices.
+ Knowledge of security regulations and best industry practices.
+ Ability to work effectively in a team environment and collaborate with various Stakeholders.
+ Experience with incident response activities.
+ Understanding of Continuity of Operations Plans and Communication Plans.
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $105,000.00 - USD $150,000.00 /Yr.
Submit a referral to this job (************************************************************************************************************************************************
**Location** _US-Remote_
**ID** _2025-6786_
**Category** _Cyber Security & Intelligence_
**Position Type** _Full-Time_
Technical Support Services Technician
Columbus, OH
The successful candidate in the Technical Support Services (TSS) Technician role provides technical assistance and support to clients of FIT Technologies. The TSS Technician supports, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance. This role relies on experience and judgment to accomplish goals and to meet standards for IT support and exemplary client service.
PRIMARY RESPONSIBILITIES
Build and maintain relationships with clients and other team members.
Perform software/hardware upgrades.
Install, maintain, and repair, desktop hardware, network equipment and PC peripherals.
Maintain daily service calls and meet requested SLA time frames based on client expectations.
Provide detailed progress updates in a timely and accurate manner.
Perform routine maintenance following company and vendor standards.
Work to ensure physical cabling infrastructure meets desired standards.
Participate in equipment liquidations.
KNOWLEDGE AND SKILL REQUIREMENTS
Display a professional, reliable, trustworthy, and positive demeanor.
Possess ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system.
Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background.
Have organizational skills with strong orientation to detail and ability to follow-through on tasks.
Understand varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy.
Have experience with Microsoft Office applications.
Comprehend networking protocols and concepts such as TCP/IP addressing, and VLANS.
Be familiar with network-based PC operating system deployment.
Possess ability to maintain confidentiality of information accessed, processed, or stored.
A+, Network+, MTA, MCSA certifications are desirable.
Able to:
work and adapt in an evolving-priority environment.
follow processes and protocols.
meet deadlines and to manage multiple tasks simultaneously.
ensure physical cabling meets desired standards.
learn software tools/applications (e.g., asset tracking and ticketing system)
WORKING CONDITIONS + REQUIREMENTS
Working conditions are normal for an office environment and will require:
Reliable transportation, valid driver's license, and valid vehicle insurance.
Local travel and occasional travel to other parts of Ohio or out of state.
May require occasional evening and weekend work.
Must be able to lift/carry 50lbs.
May occasionally require work weeks over 40 hours.
APPLICATION
To apply, submit an application online through our Career Center.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Headquartered in Cleveland, FIT Technologies is an employee-owned company (ESOP) with 160+ staff supporting clients throughout Ohio and in metropolitan areas in 30+ states across the country.
FIT Technologies offers a comprehensive benefits package including:
Health, dental, vision, life insurance
Paid time off and paid holidays
Paid Parental Leave
Employee Stock Ownership Plan
401(k) with match
Dependent Care FSA
To promote a healthy work environment and provide exemplary customer service, FIT Technologies is a non-smoking workplace and does not hire tobacco/vape users.
FIT Technologies is an equal opportunity employer and welcomes diversity in our employees. We do not discriminate and will take measures to ensure against discrimination in employment, recruitment, compensation, termination, promotions, and other conditions for any employee or job applicant on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran's status, sexual orientation, gender identity or gender expression.
Auto-ApplySite Technician
Springfield, OH
Peregrine Team is hiring for Site Technicians in Springfield, OH. This position is a full-time role with full benefits and competitive pay.
As a Site Technician, you'll support the successful execution of post-construction cleaning projects for data centers across the U.S. This hands-on role is ideal for someone reliable, detail-oriented, and physically capable of working in active construction or technical environments.
Starting at $20/hour
Job Duties:
Follow directions from Supervisor and/or Team Lead
Clean, vacuum, and chemically treat surfaces within post-construction or technical environments
Subfloor and drop ceiling vacuuming and wiping
Clean exterior surfaces of cabinets and hardware
Mop and vacuum floor surfaces (vinyl, HPL, and similar)
Dust and wipe furniture, machines, walls, and windows
Requirements:
Ability to read, write, and communicate in English
Reliable transportation
Valid government-issued ID
Comfortable with physical labor and standing for extended periods
Preferred:
OSHA 10 or 30 certification
Forklift experience
Knowledge of data centers
Previous janitorial or post-construction cleaning experience
Willingness to travel
Bilingual is a plus
Email your resume to [email protected] ASAP or apply here for consideration.
Auto-ApplyNetwork Technician Tier 2
Columbus, OH
Full-time Description
Network Technician Tier 2
About Us:
DataPerk is a leading IT Managed Service Provider dedicated to excellence, integrity, partnership, and innovation. Our comprehensive range of services includes web design, programming, hosting, data cabling, network design, hardware and software support, and managed service packages. We take pride in our collaborative and supportive work culture and are committed to delivering secure, scalable technology solutions efficiently and promptly. If you are a skilled IT professional looking to join a dynamic team then apply today! DataPerk is seeking a talented Network Technician Tier 2 to contribute to our mission of providing exceptional IT services tailored to the specific needs of our clients.
Role and Responsibilities:
General Networking
Possess a strong understanding of general networking concepts and the OSI model.
Install, troubleshoot, and repair structured cabling, and review technical drawings.
Configure and troubleshoot DHCP and DNS (server and gateway).
Perform latency checks, packet captures, and review overall network health.
Switching/Routing
Install, configure, and troubleshoot switches and routers (Fortinet, Meraki, Cisco).
Understand broadcast domains and implement VLANs.
Install, configure, and troubleshoot switch stacking and power failover.
Understand and troubleshoot network topologies.
Firewalls
Install, configure, and troubleshoot firewalls and site to site VPNs (Fortinet, Meraki, Cisco).
Install, configure and troubleshoot client SSL-VPNs (Fortinet, Meraki, Cisco).
Experience maintaining licensing and configuration backup plan.
Wireless
Implement, configure, and troubleshoot wireless systems including Fortinet, Meraki, Cisco, and UniFi.
Maintain licensing and backup configuration plans for wireless systems.
Intermediate Experience
Microsoft 365 administration, configuration, and troubleshooting
Server administration, configuration, and troubleshooting
Storage administration, configuration, and troubleshooting
Network administration, configuration, and troubleshooting
Benefits:
DataPerk offers an excellent benefits package which includes:
BCBS Health, Dental and Vision Insurance (DataPerk pays for 50% of Health Insurance premiums)
Company sponsored Short Term Disability, Long Term Disability and Life Insurance Plan
Simple IRA Plan with a company match up to 3% contribution
Paid Holidays, Paid Time Off, Paid Bereavement, Paid Floating Holidays and more
Requirements
A bachelor's degree in the area of specialty or an equivalent combination of education and experience. At least five years of industry experience in Network Administration. Possess at least one of the following certifications:
CompTIA Network+
Cisco Certified Network Associate (CCNA 200-301
Cisco Certified DevNet Associate
Fortinet NSE 4-6
Possess two or more of the following certifications:
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Security Engineer Associate
Microsoft Certified: Windows Server Administration Fundamentals
CompTIA Server+
CompTIA Security+
Certified Ethical Hacker
VMware Certified Professional (VCP)
Red Hat Certified Engineer (RHCE)
Cisco Certified Network Associate (CCNA)
Associate in computer science or comparable experience
Excellent problem-solving skills and the ability to work in a fast-paced environment. Strong communication and collaboration skills. A commitment to delivering top-quality IT solutions and support.
Infrastructure Engineer III - VMware ESXi
Columbus, OH
JobID: 210681206 JobSchedule: Full time JobShift: Day : You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.
As an Infrastructure Engineer III at JPMorgan Chase within the US Government Platform Product Team, you will leverage your expertise in software, applications, and technical processes to contribute to the infrastructure engineering discipline. Your role involves applying technical knowledge and problem-solving skills across various applications of moderate scope. You will play a key role in supporting the modernization, automation, and maintenance of these applications.
Job responsibilities
* Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications
* Resolves most nuances and determines appropriate escalation path
* Executes conventional approaches to build or break down technical problems
* Drives the daily activities supporting the standard capacity process applications
* Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses
* Considers upstream/downstream data and systems or technical implications
* Be accountable for making significant decisions for a project consisting of multiple technologies and applications
* Adds to team culture of diversity, opportunity, inclusion, and respect
Required qualifications, capabilities, and skills
* Formal training or certification on infrastructure engineering concepts and 3+ years applied experience
* Experience with VMWare platforms, specifically hypervisor
* Accountable for making significant decisions for a project consisting of multiple technologies and applications
* Strong knowledge of one or more infrastructure disciplines such as VMWare / ESX, Linux / Unix, Microsoft Windows, hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
* Strong knowledge of one or more scripting languages (e.g., Scripting, Python, Terraform, Ansible, etc.)
* Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
* Experience with multiple cloud technologies with the ability to operate in and migrate across public and private clouds
* Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge
* Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses
* Considers upstream/downstream data and systems or technical implications
Preferred qualifications, capabilities, and skills
* Experience with Linux / Unix Server
* Experience with JIRA & ServiceNow
* Experience with Puppet
* Experience with Terraform
* Experience with Ansible
Auto-ApplyIT Support Technician
Johnstown, OH
Job Title: IT Support Technician I
Department: Information Technology
Reports To: IT Regional Manager
Job Type: (Full-time, Part-time, Remote, etc.) Full Time, onsite
Travel: minimal between farms
Job Summary
The IT Support Technician I (ITST) is responsible for installing, maintaining, and troubleshooting computer hardware, software, and network systems while providing excellent customer service to end-users. This role is crucial in ensuring the company's technology infrastructure runs smoothly, supporting overall business operations and productivity.
Essential Job Functions
Install, maintain, and repair computer-related equipment, including laptops, desktops, phones, tablets, printers, and network devices
Troubleshoot basic hardware, software, and network issues
Provide technical support and training to end-users
Manage and maintain technology inventory
Implement and monitor security measures
Set up and manage user accounts and permissions
Perform regular system updates and maintenance
Assist in technology disposal and data security
Collaborate with the IT team on projects and improvements
Other duties as assigned
Required Qualifications
High School Diploma, GED, or equivalent experience
0-2 years of relevant experience, preferably in IT technical support
Proficiency in computer hardware, software, and networking systems
Strong problem-solving and analytical skills
Excellent communication and customer service abilities
Knowledge of IT security best practices
Preferred Qualifications
Associate's degree in Information Technology, Computer Science, or related field
Experience in agricultural or egg industry-specific software
Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP)
Familiarity with mobile device management and VoIP systems
Work Environment
This position is primarily office-based but involves occasional work in non-office environments such as production areas. The role may require physical adaptability, including crawling in confined spaces or working at heights. There is potential exposure to noise, necessitating the use of protective equipment like hairnets and safety glasses. While the job involves extended periods of sitting and computer use, it also includes occasional lifting of equipment and supplies. The position may demand flexibility with work hours, potentially involving irregular schedules or on-call duties for emergency support. Additionally, occasional travel to other locations may be required.
About Us:
Versova is one of the largest egg producers in the United States, bringing together family-owned farms in Iowa, Ohio, Washington, Oregon, Idaho, Utah, and Colorado. With over six decades of industry experience, our team of more than 2,000 employees is dedicated to exceptional flock care, environmental stewardship, and producing safe, high-quality eggs. More than just a workplace, Versova is a team built on shared values, working together to enrich our communities and uphold the highest ethical standards.
As a family of companies and a company of families, we are guided by a strong set of Core Values: Recognition, Initiative, Safety & Security, Service, Community, Respect, Integrity, Ownership, and Excellence. These values drive our commitment to responsible employment, sustainability, and industry innovation. When you join Versova, you become part of something bigger - working together to lead the future of egg production with integrity and excellence.
Benefits:
Regular performance reviews
Health insurance
Dental insurance
Vision insurance
HSA with company match
Paid time Off
Paid Holidays
401K with company match
Tuition Reimbursement
Employee Assistance Program
Posting Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Disclosure
This job description is not exhaustive, as employees may perform additional related duties as needed. Employment is based on an 'at-will' basis. Employment is contingent upon the successful completion of a background check, as applicable to the role and in compliance with local, state, and federal laws.
Network Administrator
Hilliard, OH
MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.
We are currently seeking a self-motivated, results oriented NETWORK ADMINISTRATOR. This position is on-site located in Hilliard (Columbus) Ohio. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years!
MAJOR RESPONSIBILITES:
Develop, deploy, and oversee high-performance LAN/WAN/SAN infrastructures, integrating secure wireless networking solutions for both corporate and remote locations.
Follow best practices to ensure network security protocols are implemented and updated as necessary to safeguard company data, systems, and infrastructure from internal and external threats, this includes following PCI standards.
Configure, maintain, and optimize network hardware such as routers, switches, firewalls, and wireless access points, ensuring high availability, performance and security.
Lead network troubleshooting and incident response efforts to quickly resolve issues and minimize downtime across critical systems.
Serve as a technical lead for infrastructure projects, including new store rollouts, network upgrades, and technology deployments.
Develop and maintain detailed documentation of network configurations, architecture diagrams, operational procedures, and policies.
Evaluate emerging networking technologies and tools to provide recommendations to improve network efficiency, security, and scalability.
EDUCATION & EXPERIENCE:
Bachelor's degree in computer science, Information Technology, or a related field preferred.
5+ years of hands-on experience in network administration or engineering, with a strong track record in enterprise environments.
At least CCNA certification, CCNP preferred
Advanced knowledge of networking protocols and services (e.g., TCP/IP, DNS, DHCP, VPNs, BGP, OSPF and VLANs).
Experience with Sonicwall firewalls
Hands-on experience with network monitoring, diagnostics, and management tools
Proven expertise in routing, switching, firewall configuration, and wireless networking.
Strong analytical and problem-solving skills with keen attention to detail.
Excellent verbal and written communication skills; ability to explain technical concepts to non-technical stakeholders.
PREFERRED EXPERIENCE:
Experience with Cisco, Ubiquiti networking products and UniFi Controller software.
Experience with Cisco and Ubiquiti wireless configuration and management
SAN and backup solution design and implementation
Knowledge of PCI security standards
Familiarity with F5 load balancers
Familiarity with retail IT infrastructure and large-scale multi-site network environments.
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
Employee Discount that includes a Friends & Family Discount Program
Tuition Reimbursement & Education Discounts
Paid Time Off for Regular Associates
401K Plan with Company Match
Esteemed Vendor & Company Job Training
Career Advancement Opportunities
OUR GROWTH OPPORTUNITIES:
At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
IT Specialist (SYSANALYSIS)
Whitehall, OH
Apply IT Specialist (SYSANALYSIS) Department of Defense Defense Logistics Agency J62AX Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply See below for important information regarding this job.
Position will be filled at any of the locations listed below. Site specific salary information as follows:
* Battle Creek, MI: $88,621 - $115,213
* Columbus, OH: $92,475 - $120,222
* Dayton, OH: $91,922- $119,504
* Fort Belvoir, VA: $101,401- $131,826
* New Cumberland, PA: $101,401- $131,826
* Ogden, UT: $88,621 - $115,213
* Philadelphia, PA: $97,653- $126,955
* Richmond, VA: $92,573- $120,350
Summary
See below for important information regarding this job.
Position will be filled at any of the locations listed below. Site specific salary information as follows:
* Battle Creek, MI: $88,621 - $115,213
* Columbus, OH: $92,475 - $120,222
* Dayton, OH: $91,922- $119,504
* Fort Belvoir, VA: $101,401- $131,826
* New Cumberland, PA: $101,401- $131,826
* Ogden, UT: $88,621 - $115,213
* Philadelphia, PA: $97,653- $126,955
* Richmond, VA: $92,573- $120,350
Overview
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Accepting applications
Open & closing dates
12/10/2025 to 12/19/2025
Salary $88,621 to - $131,826 per year
See Summary Section for more salary information.
Pay scale & grade GS 12
Locations
2 vacancies in the following locations:
Battle Creek, MI
Whitehall, OH
Wright-Patterson AFB, OH
New Cumberland Defense Logistics Center, PA
Show morefewer locations (4)
Philadelphia, PA
Hill AFB, UT
Fort Belvoir, VA
Richmond, VA
Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent - Multiple appointment types. Work schedule Full-time Service Competitive
Promotion potential
12
Job family (Series)
* 2210 Information Technology Management
Supervisory status No Security clearance Other Drug test No Financial disclosure No Bargaining unit status Yes
Announcement number DLAJ6-26-12847606-MP Control number 852039600
This job is open to
Help
Internal to an agency
Current federal employees of the hiring agency that posted the job announcement.
Career transition (CTAP, ICTAP, RPL)
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
Veterans
Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference
Military spouses
Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.
Clarification from the agency
"Agency" means current permanent DoD employees. Veterans include Veterans Employment Opportunities Act (VEOA) eligible veterans
Videos
Duties
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* Serves as a senior member or coordinator of a project/program support team responsible for business systems requirements assessment, evaluation, analysis, elicitation, interpretation...
* ... planning, design, development, documentation testing, validation, implementation, and maintenance of an assigned area
* Plans and directs the project team on requirements gathering and analysis, functional design, application software testing, and release preparation
* Conducts meetings and follow ups with team members to ensure project meets objectives and milestones and are implemented on schedule
* Evaluates and analyzes the customer's business system requirements for feasibility, cost-effectiveness, integrity, completeness, compliance, compatibility, and testability
* Assists in the evaluation, selection, and integration of commercial-off-the-shelf (COTS) and/or Government-off-the-shelf (GOTS) solutions
Requirements
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Conditions of employment
* Must be a U.S. citizen
* Tour of Duty: Set Schedule
* Security Requirements: Non-Critical Sensitive
* Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
* Fair Labor Standards Act (FLSA): Exempt
* Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
* Recruitment Incentives: Not Authorized
* Bargaining Unit Status: Yes
* Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See *************************** for more information.
* This position and any future selections from this announcement may be used to fill various shifts located anywhere within DLA Information Operations, J6.
* Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info.
Qualifications
To qualify for an IT Specialist (SYSANALYSIS), your qualifications must include:
A. One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
* Tests and validates that all software modifications meet system specifications and that they fulfill the approved business system requirements.
* Participates in software quality assurance and audit reviews as required
* Monitors and maintains system performance, identifies, and analyzes operational problems, develops
B. Education: Applicants may not qualify for this position based on education in lieu of specialized experience
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
Substitution of education may not be used in lieu of specialized experience for this grade level.
Additional information
For Important General Applicant Information and Definitions go to: ******************************************************************
Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: **********************************************************************************
Information for Veterans is available at: ************************************** As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.
Drug-Free Workplace Policy
The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing.
Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing.
The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.
ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is a Schedule I drug and is illegal.
Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
Position requires DoD Acquisition Engineering & Tech Management (N), Practitioner certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click here for more details and Resources.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The assessments for this job will measure the following Competencies:
* Accountability
* Conflict Management
* Customer Service
* Developing Others
* Flexibility
* Influencing/Negotiating
* Interpersonal Skills
* Problem Solving
* Resilience
* Strategic Thinking
Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire and USA Hire assessments. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
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To apply for this position you must provide a complete Application Package. Each Application Package MUST include:
* Your Resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans.
* Applicable documents to support the eligibility(s) for which you are applying. Please review the following link for a listing of the additional documents you will need to provide: Supporting Documents.
* If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
Interagency Career Transition Assistance Program (ICTAP): If you are an eligible ICTAP applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at a score of 85 or higher for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
Priority Placement Program (PPP) DoD Military Spouse Preference (MSP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Military Spouse Preference (MSP)" eligibility. If you are claiming MSP and are determined to be among the Best Qualified for the position, you may be referred to the hiring manager as a priority applicant. To be eligible as a MSP, you must submit the following supporting documents with your application package: Spouse's Permanent Change of Station (PCS) orders; Marriage Certificate or License; PPP Self Certification Checklist; Veterans' Preference documentation (e.g., DD-214, VA Letter, Statement of Service, if applicable); Transcripts (if applicable). These documents must provide acceptable information to verify: Residency within the commuting area of your sponsor's permanent duty station (PDS); proof of marriage to the active duty sponsor; proof of military member's active duty status; and other documentation required by the vacancy announcement to which you are applying. NOTE: Previous federal employees must also submit the following additional documentation: SF-50s (e.g., LWOP, highest grade held, overseas appointments, etc.), SF-75 information, and documentation of performance rating of record (dated within the last 12 months). Selected PPP MSP applicants will need to certify they have not accepted nor declined another offer of permanent, Federal employment (to include NAF and the military exchange services) since relocating to the military sponsor's current duty station.
Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming RGP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
* To begin the application process, click the Apply Online button.
* Answer the questions presented in the application and attach all necessary supporting documentation. NOTE: Resumes up to a total of two pages will be accepted. Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement.
* Click the Submit Application button prior to 11:59 PM (ET) on 12/19/2025.
* After submitting your online application, you will be notified whether or not you are required to take any additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you both on screen and via email notification. The email may be routed to your "Spam" or "Junk" folder. If you do not receive the email invitation to the assessment and you meet the minimum qualifications for the position, you should contact **************************************** to request the email be re-sent. Requests to re-send invitations to the USA Hire Competency Based Assessments must be received by **************************************** BEFORE the close of the JOA.
* If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements.
* NOTE: Set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found in your USAJOBS account under the "Track my application" link for the corresponding application.
You may update your application documents and some questions related to your personal information at any time during the announcement open period. However, you will not be able to make changes to questions related to assessing the minimum qualifications and competencies (knowledge, skills, abilities, and other characteristics) mentioned in the "How You Will Be Evaluated" section above. To make an allowed update to your application, return to your USAJOBS account (************************* There you will find a record of your application, the application status, and an option to Edit my application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at ************************ On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit ***************************************************
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://appsupport.usastaffing.gov/hc/en-us/articles/2**********764-Requesting-an-accommodation.
To preview the questionnaire, please go to *********************************************************
Agency contact information
Kezia Evans
Phone ************ Email ******************* Address DLA Information Operations J6
8725 John J Kingman Rd
Ft Belvoir, VA 22060-6221
US
Next steps
If you meet the minimum qualifications of this position, you may be presented with instructions on how to access the USA Hire Competency Based Assessments (CBA) system. These additional online assessments must be completed within 48 hours following the close of this announcement unless you have requested Reasonable Accommodation for the USA Hire CBA. Your results will be kept on record for one year when applying for future jobs that require the same USA Hire CBA. NOTE: If the USA Hire CBA is altered within a year of your last application, you will be required to take the new USA Hire CBA. If no additional online assessments are required you will receive an OPM notification stating "It has been determined that you have completed all required online assessments and your application is complete. No further action is required."
Once you successfully complete the application process, you will receive a notification of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements, and you will receive a notification. A review may be completed of your online questionnaire and the documentation you submitted to support your responses. Applicants that are found among the most highly qualified may be referred to the hiring official for consideration, and you will receive a notification of referral. The selecting official may choose to conduct interviews, and as part of the selection process, applicants may be required to complete additional supplemental documents. Once the selection is made, you will receive a notification of the decision. If interviews are conducted, DLA uses a technique called Behavior Based Interviewing (BBI). Be sure to check your USA Jobs account for your notification updates.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
To apply for this position you must provide a complete Application Package. Each Application Package MUST include:
* Your Resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans.
* Applicable documents to support the eligibility(s) for which you are applying. Please review the following link for a listing of the additional documents you will need to provide: Supporting Documents.
* If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
Interagency Career Transition Assistance Program (ICTAP): If you are an eligible ICTAP applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at a score of 85 or higher for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
Priority Placement Program (PPP) DoD Military Spouse Preference (MSP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Military Spouse Preference (MSP)" eligibility. If you are claiming MSP and are determined to be among the Best Qualified for the position, you may be referred to the hiring manager as a priority applicant. To be eligible as a MSP, you must submit the following supporting documents with your application package: Spouse's Permanent Change of Station (PCS) orders; Marriage Certificate or License; PPP Self Certification Checklist; Veterans' Preference documentation (e.g., DD-214, VA Letter, Statement of Service, if applicable); Transcripts (if applicable). These documents must provide acceptable information to verify: Residency within the commuting area of your sponsor's permanent duty station (PDS); proof of marriage to the active duty sponsor; proof of military member's active duty status; and other documentation required by the vacancy announcement to which you are applying. NOTE: Previous federal employees must also submit the following additional documentation: SF-50s (e.g., LWOP, highest grade held, overseas appointments, etc.), SF-75 information, and documentation of performance rating of record (dated within the last 12 months). Selected PPP MSP applicants will need to certify they have not accepted nor declined another offer of permanent, Federal employment (to include NAF and the military exchange services) since relocating to the military sponsor's current duty station.
Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming RGP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.