Inside sales person vs sales support representative

The differences between inside sales people and sales support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both an inside sales person and a sales support representative. Additionally, an inside sales person has an average salary of $47,610, which is higher than the $38,310 average annual salary of a sales support representative.

The top three skills for an inside sales person include customer inquiries, strong customer service and product knowledge. The most important skills for a sales support representative are sales support, phone calls, and POS.

Inside sales person vs sales support representative overview

	Inside Sales Person	Sales Support Representative
Yearly salary	$47,610	$38,310
Hourly rate	$22.89	$18.42
Growth rate	4%	4%
Number of jobs	189,494	319,292
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	4	4

Inside sales person vs sales support representative salary

Inside sales people and sales support representatives have different pay scales, as shown below.

	Inside Sales Person	Sales Support Representative
Average salary	$47,610	$38,310
Salary range	Between $23,000 And $95,000	Between $30,000 And $48,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	NetApp
Best paying industry	-	Finance

Differences between inside sales person and sales support representative education

There are a few differences between an inside sales person and a sales support representative in terms of educational background:

	Inside Sales Person	Sales Support Representative
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	SUNY College of Technology at Alfred	SUNY College of Technology at Alfred

Inside sales person vs sales support representative demographics

Here are the differences between inside sales people' and sales support representatives' demographics:

	Inside Sales Person	Sales Support Representative
Average age	47	47
Gender ratio	Male, 82.6% Female, 17.4%	Male, 39.9% Female, 60.1%
Race ratio	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.1% Asian, 5.1% White, 73.1% American Indian and Alaska Native, 0.2%	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.1% White, 73.1% American Indian and Alaska Native, 0.2%
LGBT Percentage	6%	6%

Differences between inside sales person and sales support representative duties and responsibilities

Inside sales person example responsibilities.

Manage inbound domestic and international logistics and domestic shipping with respect to carrier selection, forwarding, brokering and expediting.
Process orders and handle customer service for wholesale commercial HVAC company.
Manage inbound domestic and international logistics and domestic shipping with respect to carrier selection, forwarding, brokering and expediting.
Communicate ongoing contact activity utilizing Salesforce.com.

Sales support representative example responsibilities.

Manage internal CRM and inventory software to track and input sales orders, account history, and stock allocation.
Facilitate the transition from AS400 to JDE operating system.
Utilize all programs, systems, and procedures of windows operating systems.
Help customers troubleshoot technical issues with their computers, process customer transactions and handle escalate issues.
Assist in setting up and checking EDI data from customers, brokers, carriers, and truckers.
Work collaboratively with sales representatives and regional vice presidents to produce cost proposals, problem solve and troubleshoot issues.

Inside sales person vs sales support representative skills

Common inside sales person skills

Customer Inquiries, 21%
Strong Customer Service, 10%
Product Knowledge, 10%
Customer Accounts, 7%
Delivery Dates, 7%
Inventory Control, 6%

Common sales support representative skills

Sales Support, 16%
Phone Calls, 10%
POS, 8%
Product Knowledge, 7%
Customer Complaints, 6%
Customer Inquiries, 6%

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Inside Sales Person
Inside Sales Person vs Sales Support Representative

Updated January 8, 2025

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