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Internet technician vs desk support technician

The differences between internet technicians and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an internet technician and a desk support technician. Additionally, a desk support technician has an average salary of $40,715, which is higher than the $37,615 average annual salary of an internet technician.

The top three skills for an internet technician include customer service, telephone calls and email accounts. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.

Internet technician vs desk support technician overview

Internet TechnicianDesk Support Technician
Yearly salary$37,615$40,715
Hourly rate$18.08$19.57
Growth rate10%10%
Number of jobs82,493130,485
Job satisfaction--
Most common degreeBachelor's Degree, 36%Bachelor's Degree, 48%
Average age4242
Years of experience22

Internet technician vs desk support technician salary

Internet technicians and desk support technicians have different pay scales, as shown below.

Internet TechnicianDesk Support Technician
Average salary$37,615$40,715
Salary rangeBetween $22,000 And $62,000Between $26,000 And $62,000
Highest paying City-South San Francisco, CA
Highest paying state-California
Best paying company-BNY Mellon
Best paying industry-Technology

Differences between internet technician and desk support technician education

There are a few differences between an internet technician and a desk support technician in terms of educational background:

Internet TechnicianDesk Support Technician
Most common degreeBachelor's Degree, 36%Bachelor's Degree, 48%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Internet technician vs desk support technician demographics

Here are the differences between internet technicians' and desk support technicians' demographics:

Internet TechnicianDesk Support Technician
Average age4242
Gender ratioMale, 78.8% Female, 21.2%Male, 82.6% Female, 17.4%
Race ratioBlack or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4%Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between internet technician and desk support technician duties and responsibilities

Internet technician example responsibilities.

  • Support 3rd party wireless devices, set up VPN, and manage wireless networks.
  • Develop Java base IAM system components to manage security and authorizations.
  • Identify and resolve Internet connectivity issues with DSL circuits, routers, and PC configurations.
  • Enroll customers for both dial-up and wireless Internet access.
  • Trouble shoot dial-up, modem, windows and browser conflicts.
  • Configure workstation TCP/IP for network connectivity and configure PC's for file and printer sharing.
  • Show more

Desk support technician example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Use multiple monitor setup display and remote desktop applications via VPN to access associate computers.
  • Utilize desktop deployment tools in order to deploy and maintain inventory for PCs, monitors, and printers.
  • Assist with network connectivity with PCs, laptops, and mobile phones including TCP/IP settings and internet connections.
  • Provide administrative support and troubleshooting for VPN users.
  • Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
  • Show more

Internet technician vs desk support technician skills

Common internet technician skills
  • Customer Service, 19%
  • Telephone Calls, 10%
  • Email Accounts, 9%
  • DSL, 4%
  • Inbound Calls, 4%
  • Mac OS, 4%
Common desk support technician skills
  • Customer Service, 11%
  • Technical Support, 8%
  • Troubleshoot, 7%
  • Phone Calls, 5%
  • Desk Side Support, 5%
  • Remote Troubleshooting, 4%

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